 SAN JOSE, Calif. and TEWKSBURY, Mass. December 18, 2009 – Cisco today announced it has completed its acquisition of Starent Networks, a leading supplier of Internet Protocol (IP) based mobile infrastructure solutions targeting mobile and converged carriers. With the Mobile Internet at an inflection point as IP-enabled Smartphones and other connected mobile devices gain rapid acceptance, service providers have been actively investing in this market. Global mobile data traffic is expected to more than double every year through 2013, according to the Cisco Visual Networking Index. Featured Content
Frequently Asked QuestionsQ. Why has Cisco acquired Starent?
A: Mobility is a strategic focus area for Cisco and one of the fastest growth segments for our SP customers. Cisco has acquired Starent in order to expand our presence in the mobility market while adding resources to more quickly deliver solutions for our customers. In addition, this acquisition brings new products to our portfolio — SGSN, MME — which are critical to the deployment of 3G and 4G networks. Together Cisco and Starent intend to drive innovation during this market transition and help customers provide unique and differentiated services that drive ARPU expansion.
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Q. Who should Starent customers contact about Starent sales and services?
A: Existing Starent customers should continue their established relationships with Starent for sales and services using the same phone numbers and email addresses.
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Q. Will Cisco meet the service delivery level commitments I have had from Starent?
A: Starent will continue to support customers in accordance with the terms of their service contracts.
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Q. Will Cisco continue to support all of Starent’s existing products?
A: Starent will continue to offer and support Starent’s products. Over time, Cisco expects to develop complementary service and support offerings to align and complement Starent technology and take advantage of Cisco’s award winning, global service and support offerings and global channel footprint.
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Q. As a Starent customer, who should I contact for support?
A: Starent customers may continue to contact the Starent Technical Support center by calling 1-978-851-1666 or visiting the support site.
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Q. What can customers expect with regard to their previous support contracts with Starent?
A: Cisco will continue to honor existing services and support commitments made to Starent customers and partners through the Starent service team. Cisco will communicate any migration plans to Cisco support when they are available.
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Q. My current contract is set to expire in December. Who should I work with to renew it?
A: Your current points of contact will continue to work with you to renew your contract and ensure continuity of service. If you have any questions or concerns, please contact your current points of contact directly for assistance.
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Q. Starent is helping to deploy my network. Will that be affected?
A: No. Starent customers who are receiving deployment support will continue to be serviced without interruptions in delivery.
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