Cisco has concluded its acquisition of privately-held Jabber Inc., a Denver based company and a leading provider of presence and messaging software. Presence and messaging are a cornerstone component of collaboration platforms and Cisco believes that presence and messaging need to be ubiquitous, interoperable and always available. Our strategy is to embed these core services "in the network" with rich aggregation, federation and policy. These network services will include a mix of on-premise and cloud-based services all working together. The Jabber Inc. acquisition enhances Cisco's existing presence and messaging functions to accelerate the delivery of this "in the network" services vision. Jabber's technology leverages open standards to provide a highly scalable architecture that supports the aggregation of presence information across different devices, users and applications and federates across many different presence systems such as Microsoft Office Communications Server, IBM Sametime, AOL AIM, Google and Yahoo!. This further enhances Cisco's intention to be the vendor providing the highest level of interoperability in the Collaboration space. Featured Content
Frequently Asked QuestionsProduct Overview and StrategyCustomers and Partners
Business ContinuityCustomers and Partners
Q: What products does Jabber currently develop and support?
A: Jabber provides a carrier grade, best-in-class presence and messaging platform that can be deployed on premise or in the cloud (SaaS). Jabber leverages open standards to provide a highly scalable solution that supports the aggregation of presence information across different devices, users and applications. The platform also federates across many different presence systems such as Microsoft Office Communications Server, IBM Sametime, AOL AIM, Google and Yahoo! Jabber's platform leads the market in system robustness, scalability, extensibility, federation, aggregation and global distribution.
Note: Cisco supports open standards and interoperability and intends to support both SIP and XMPP, in addition to other web-services interfaces. Jabber's product natively supports multiple products including both XMPP and SIP.
Return to Top
Q: What is presence?
A: Presence engines provide information about the real-time availability of people, devices and applications. While historically used to signal network availability (in the use case of instant messaging), it has evolved to encompass more, including extended information on an entity's real-time identity and context (e.g. current activity, location, mood, preferred communication method).
Presence is conveyed through a real-time messaging infrastructure that feeds contextual information into other communications and collaboration applications.
Return to Top
Customers and Partners
Q: How is the transaction between Cisco and Jabber expected to benefit Jabber customers?
A: Existing Jabber customers will be able to extend the benefits of their Jabber solution with integrated applications from Cisco's Collaboration Portfolio including Cisco WebEx Connect and Cisco Unified Communications.
Return to Top
Q: Should Jabber customers continue to call Jabber customer support? Who should customers contact for support issues?
A: The same support team who supported Jabber products will continue to do so. You should continue to use the same support channels you have been using, whether it's online at http://support.jabber.com or by phone at (303) 308-3231, ext. 3. Over time, as we integrate support processes, information will be communicated to customers with ample lead time of any proposed changes.
Return to Top
Q: Should Jabber customers continue to contact their Jabber sales representative?
A: Yes, customers should continue to contact their existing representatives at their current email addresses and phone numbers or at info@jabber.com.
Return to Top
Q: How will Cisco continue to support and broaden relationships with Jabber partners?
A: Cisco will offer the Jabber platform as part of our broader collaboration portfolio, and those channel partners that are authorized to sell WebEx Connect and Cisco Unified Communications will extend Jabber Inc.'s reach to new markets. This reflects Cisco's approach to leveraging channels to sell into the collaboration space.
Return to Top
Q: Will this product be available through all Cisco partners?
A: As is typical practice with an acquisition, Cisco will introduce the Cisco Solutions incorporating Jabber technology in conjunction with the go-to-market for our broader collaboration portfolio through a subset of targeted partners prior to making the solution available through a wider partner audience.
Return to Top
Business Continuity
Q: Can I still purchase Jabber products?
A: Jabber's sales force will continue to offer and support Jabber's products while it transitions to the new Cisco based offerings. The new offerings will integrate and embed key Jabber technology "in the network" as part of Cisco's strategy to make presence and messaging ubiquitous, interoperable and always available, first into the WebEx Connect SaaS platform and subsequently as part of various on-premise offerings, including Cisco Unified Communications.
Return to Top
Q: What if I am not an existing Jabber customer but I am interested in buying the Jabber on premise offering?
A: Please email the Jabber sales team at info@jabber.com.
Return to Top
|
Guest
