Bell Canada and Cisco Systems Canada

A strategic partnership providing sophisticated internetworking solutions

By joining together, Cisco Systems - the world market leader in internetworking technology - and Bell Canada - the national leader in provisioning network services and internetworking technology solutions - provide customers with the best, most technologically advanced internetworking solutions and a truly unparalleled level of customer service.

As Canada's first Cisco Gold-Certified Partner, Bell Canada has achieved expert status in every aspect of networks with Cisco products including sales, support, network design, network management and global networking.

Cisco Gold-Certified Partners enjoy special benefits that create customer value

Technology Access

As a Cisco Gold-Certified Partner, Bell Canada has access to Cisco technology on the same level as the original manufacturer. Monthly disclosures keep Bell's development team current with emerging and future product directions, which you can leverage for your current and future Technology Migration Plans. Request additional information from your Bell Representative regarding the Technology Migration Programs.

Cisco-trained Engineers and Technicians

To date, Cisco has trained over 400 Bell Canada systems engineers and technicians across Ontario and Quebec.

2 and 4 Hour Service Response

Bell Canada stocks spare Cisco components in 12 regional depots, permitting 2 and 4 hour service response commitments, ensuring a uniform level of hardware and software support for customers in all provinces.

Bell Canada Internetworking Technical Support (BITS)

With the Bell Canada Internetworking Technical Support Centre, support issues get resolved fast. The Centre is staffed 24 hours/7 days a week with Cisco Certified Internetworking Engineers (CCIEs) who have passed the industry's most rigorous testing available and have second and third level access to Cisco support resources.

Access to the Cisco Support System

Cisco Gold-Certified Partners are linked electronically to the Cisco support system and internal databases for quicker trouble isolation and resolution. As a result Bell Canada is unmatched in its ability to support nationally deployed internetworks.

Access to Cisco's Customer Information Online Service

Cisco Gold-Certified Partners benefit from access to Cisco's Customer Information Online service (CIO), a unique worldwide web server containing all of Cisco's accumulated database information which uses hypertext cues as well as sophisticated search engine technology. Using Spyglass™ browser software, Bell customers can locate information on any topic in minutes, reducing inquiry response time significantly.

Bell's ICN Modernization

Bell Canada has implemented Cisco technology internally and has one of the largest router and switched-based networks in Canada. This "hands-on" knowledge greatly enhances Bell's ability to deliver internetworking solutions to their customers.

As a Cisco Gold-Certified Partner, Bell Canada has developed a strong working relationship with Cisco Systems and is supported by over 20 Cisco employees dedicated to servicing Bell Canada and the other Stentor Partners. Bell continues to lead the internetworking market in core network deployment, resale, and managed service solutions based on Cisco technology.

Bell Canada provides a comprehensive service offering, including complex network design and implementation, product testing facilities, remote diagnostics, and on-site troubleshooting.

Partnering for the future

With Cisco's commitment to Bell as Canada's first Cisco Gold-Certified Partner and Bell's investment in Cisco, Bell customers are the clear winners. Together Bell and Cisco provide the best, most technologically advanced internetworking solutions combined with truly unparalleled customer service.