Stockland's Retail WiFi Experience - Customer Case Study

Come and hear about the innovative use of technology - mobile apps, WiFi rollout, indoor GPS - that Stockland are using to enhance shopper's experience.

Craig Miller, IT Operations Manager at Stockland, will discuss the business drivers for the project, dip into the technical challenges and share some of the learnings they have discovered so far on the journey. Craig will also touch on the growing use of WiFi analytics.

This session will be of interest for technical and business audience members who are interested in the advanced Wireless technologies (MSE) and their uses. The real-world insights provided by Craig give the Customer Case Studies a valuable additional perspective.

ME Bank's Collaboration Innovation – Customer Case Study

Shane Kuret, Executive IT Manager at ME Bank will outline the technology transformation program that will deliver a range of innovations to customers and internally. ATM Kiosks that are Video Conferencing enabled is one of the ways in which the bank is expanding its customer interaction. Shane will discuss the business drivers for this project as well as explaining the Contact Centre integration pieces and touch on the DC overhaul that is also part of the transformation program.

This session will be of interest for technical and business audience members who are interested in the advanced Video and Contact Centre technologies and their uses. The real-world insights provided by Shane give the Customer Case Studies a valuable additional perspective.

Virtualisation for VDI Case Study - Johnson Winter Slattery Enables Collaborative Mobile Workers

Come to this session to hear a leading CIO discuss the broad range of Collaboration tools deployed to their users and the underlying technical infrastructure changes required to make it possible. Ross Forgione, CIO of Johnson Winter Slattery Lawyers, will share his Business Challenges around IT capability meeting Line of business needs before peeling back the layers of the technical solution to discuss the expectations, challenges, and technical & user responses to the implementation.

Johnson Winter Slattery are enabling their already collaborative people with the full spectrum of collaboration technologies, such as Cisco Jabber, Show and Share, WebEx, and TelePresence and the need to deliver all applications to mobile, highly productive staff members via the use of VDI and BYOD technologies.

This session will be of interest for technical and business audience members who are interested in the advanced Video and Contact Centre technologies and their uses. The real-world insights provided by Ross give the Customer Case Studies a valuable additional perspective.