Performing Your System Upgrade
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Performing Your System Upgrade
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Before You Begin

See Plan and Prepare for Your System Upgrade on the Prepare and Plan tab to plan your overall strategy.

Upgrade Contact Center Software Components

Once you have your upgrade plan and preparations in place, perform your system upgrade by following the guidelines and sequence in Performing Your System Upgrade: Opens new window

•See Deployment Models Opens new windowfor the general upgrade sequence for the various components in the different deployment models. For a description of deployment models, see Test Deployment Models and Sites Opens new window.

•See Upgrading Components Opens new window for system-level upgrade procedures for each major upgrade strategy: single-stage system, multistage system, and multisite migration.

For site-specific upgrade information, see Upgrading Contact Center Test Beds Opens new window.

•See Related Documentation Opens new window for links to component compatibility, installation, and upgrade documentation.