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Table 2 provides links to the main page for documentation on various Cisco Unified Communications components, from which you can navigate to individual documents. For documentation on specific tasks, see Component Installation and Configuration Guides on the Implement tab. For documentation on other Cisco products, go to http://www.cisco.com/go/techdocs Opens new window.

Table 2 Component Resources Documentation for Contact Center 

Category
Component
Documentation URLs

Call Control

Cisco Unified Communications Manager

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Opens new window

Cisco Unified Presence

http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html Opens new window

Contact Center

Cisco Unified Intelligent Contact Management and Cisco Unified ICM Support Tools (Server and Agent)

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html Opens new window

Cisco Unified Contact Center Enterprise

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html Opens new window

Cisco Customer Response Solutions (Unified IP IVR)

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html Opens new window

Cisco Unified Customer Voice Portal

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/tsd_products_support_series_home.html Opens new window

Computer Telephony Integration Object Server (CTI OS) and Agent Desktop

http://www.cisco.com/en/US/products/sw/custcosw/ps14/tsd_products_support_series_home.html Opens new window

Cisco Agent Desktop (CAD) Server and Agent Desktop

http://www.cisco.com/en/US/products/sw/custcosw/ps427/tsd_products_support_series_home.html Opens new window

Voice Mail and Unified Messaging

Cisco Unity Connection

http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html Opens new window

End Points and Clients

Cisco IP Communicator

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/tsd_products_support_series_home.html Opens new window

Cisco Unified IP Phones

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html Opens new window

Network Management

Cisco Unified Operations Manager

http://www.cisco.com/en/US/products/ps6535/tsd_products_support_series_home.html Opens new window

Security

Cisco Catalyst 6500 Series Switch Firewall Services Module (FWSM)

http://www.cisco.com/en/US/products/hw/modules/ps2706/ps4452/tsd_products_support_model_home.html Opens new window

Cisco Adaptive Security Appliance (ASA) 5540 Services

http://www.cisco.com/en/US/products/ps6120/tsd_products_support_series_home.html Opens new window

CiscoWorks Management Center for Cisco Security Agents

http://www.cisco.com/en/US/products/sw/cscowork/ps5212/tsd_products_support_series_home.html Opens new window

Cisco Security Agent for Unified Communications Manager

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Opens new window

Cisco Security Agent for Customer Response Solutions

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html Opens new window

Cisco Security Agent for Unified Intelligent Contact Management

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html Opens new window

Cisco Security Agent for Unified Customer Voice Portal

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/tsd_products_support_series_home.html Opens new window

Communications Infrastructure

Cisco 3725, 3745 (Unified CVP VXML voice/data, H.323, SIP, and MGCP gateways)

http://www.cisco.com/en/US/products/hw/routers/ps282/tsd_products_support_series_home.html Opens new window

Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, and MGCP gateways)

http://www.cisco.com/en/US/products/ps5855/tsd_products_support_series_home.html Opens new window

Cisco AS5400HPX, AS5400XM (Unified CVP VXML voice, H.323, and PSTN gateways)

http://www.cisco.com/en/US/products/hw/univgate/ps505/tsd_products_support_series_home.html Opens new window

Cisco AS5850 (PSTN and voice gateway)

http://www.cisco.com/en/US/products/hw/univgate/ps509/tsd_products_support_series_home.html Opens new window

Cisco 3745 (gatekeeper)

http://www.cisco.com/en/US/products/hw/routers/ps282/tsd_products_support_series_home.html Opens new window

RSVP Agent (on 37xx and 38xx platforms)

http://www.cisco.com/en/US/products/hw/routers/ps282/tsd_products_support_series_home.html Opens new window

Cisco 7206 (core/WAN router)

http://www.cisco.com/en/US/products/hw/routers/ps341/tsd_products_support_series_home.html Opens new window

Cisco 871 router

http://www.cisco.com/en/US/products/hw/routers/ps380/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 3750 (access switch)

http://www.cisco.com/en/US/products/hw/switches/ps5023/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 6506, 6509 (core switch, Supervisor 2)

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html Opens new window

Cisco Catalyst 6506, 6509 (MSFC, Supervisor 2)

Cisco CSS 11501 Content Services Switch

http://cisco.com/en/US/products/hw/contnetw/ps792/tsd_products_support_series_home.html Opens new window

Cisco Communication Media Module (CMM)

http://cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html Opens new window

Wireless

Cisco Aironet Access Point 1240AG

http://www.cisco.com/en/US/products/ps6521/tsd_products_support_series_home.html Opens new window

Call Control

Cisco Unified Communications Manager

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Opens new window

Cisco Unified Presence

http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html Opens new window

Contact Center

Cisco Unified Intelligent Contact Management and Cisco Unified Contact Center Enterprise

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html Opens new window

Cisco Unified ICM Support Tools (Server and Agent)

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html Opens new window

Cisco Customer Response Solutions (Unified IP IVR)

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html Opens new window

Cisco Unified Customer Voice Portal

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/tsd_products_support_series_home.html Opens new window