Cisco Secure Access Control Server for Windows

July 19, 2005

Products Affected

ACS - 3.3.3WN2K

Problem Description

The Release Note for ACSWIN2K 3.3.3 for upgrading a Cisco 1111 is missing some installation steps. On page 16 following step 2 and on page 18 following step 2, two steps are missing.

This may result in the installation not completeing successfully.

This has been corrected on subsequent installation CDs, and in the corrected Release Note, which has been published on CCO.

Background

The installation steps were properly documented in ACSWIN2K 3.3.2, which has the following installation steps included in the Release Note on page 12 -

Step 4

If either of the following conditions is true:

• In Step 3 you reimaged the Cisco 1111 with Cisco Secure ACS 3.2.3

• The Cisco 1111 is not running Appliance Management Software version 3.2.3.12

you must apply the Upgrade Package Appliance Management Software ACS 3.2.3 Build 12, available on the Cisco Secure ACS 3.3 upgrade CD.

You can apply upgrades using the HTML interface or the console. For assistance with applying the upgrade using the HTML interface, see User Guide for Cisco Secure ACS Solution Engine 3.3. For assistance with applying the upgrade using the console, see Installation and Setup Guide for Cisco Secure ACS Solution Engine 3.3.

Step 5

If either of the following conditions is true:

• In Step 3 you reimaged the Cisco 1111 with Cisco Secure ACS version 3.2.3

• The Cisco 1111 does not have the patch named Microsoft Security Bulletin MS04-11 and MS04-012 applied

you must apply the MS Security hotfix MS04-011 for ACS Appliance 3.2.3 patch, available on the Cisco Secure ACS 3.3 upgrade CD.

Note: The process for applying patches is identical to the process for applying upgrades. When the initial Release Note For ACS 3.3.3 was published, these steps were omitted. The correct steps have been added to the Release Note available on CCO.

Problem Symptoms

The problem symptom will be that the installation of the ACS 3.3.3 code does not apply correctly because either the correct Upgrade Package was not applied or the underlying OS does not have the correct Microsoft Security Patch needed to support the installation. No error message is produced. Symptoms may include a loss of console connectivity. The only way to recover from this situation is to restart the installation from the first step.

Workaround/Solution

The workaround is to access the correct Release Note on CCO here:Release Notes for Cisco Secure ACS Solution Engine 3.3.3.

DDTS

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For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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