Collaboration

Media Options:

• Read Case Study (PDF - 142 KB)
• Real-time Collaboration Across Borders (Video - 2:23 min)
• Manufacturer Moves Ideas Instead of People (Video - 4:37 min)

Next Steps:

• More on Customer Interaction
• Learn About Collaboration

Manufacturer Moves Ideas Instead of People

Challenge:

Simplify employee communications in three countries while reducing costs and improving customer service.

Solutions:

Deployed presence, contact center, and WebEx to facilitate faster call resolution, reduce travel, and extend communications for mobile workers.

Results:

• Simplified conferencing and collaboration
• Saved US$5000 daily by reducing repair visits to customer sites
• Shortened time for customers to get answers