Cisco Unified Communications Manager (CallManager)

Cisco Web Dialer


Data Sheet

Cisco WebDialer

Figure 1
After Clicking on a Cisco WebDialer-Enabled Number from a Web Page, Users Get a Chance to Confirm the Number Before Placing the Call.

With the prevalence of both internal and external Web-based directories available to enterprises, there is a strong need for a robust and simple integration with users' phones that lacks the complexity and price tag of traditional computer-telephony-integration (CTI) solutions.

Dialing external numbers, especially those that are long distance or that require access codes, is an error-prone process using a traditional phone keypad. The regular use of mobile phones with their built-in directories has made users less adept at memorizing and dialing long digit strings and more inclined to scroll through a directory to choose a phone number or click on a link from a Web page to place a call.

Cisco® WebDialer from Cisco Systems® is a click-to-dial application for Cisco CallManager that enables users to easily place calls from their PCs using any supported phone device (refer to Figure 1).

There is no need for administrators to manage CTI links or build Java Telephony Application Programming Interface (JTAPI) or TAPI applications, because Cisco WebDialer provides a simplified Web application and HTTP or Simple Objects Access Protocol (SOAP) interface for those who want to provide their own user interface and authentication mechanisms. Either way, the solution scales to support the entire Cisco CallManager cluster with full redundancy (refer to Figure 2).

Figure 2
Cisco WebDialer—Enabling an Existing Web-Based Directory Is a Simple Matter of Wrapping Phone Numbers with the Proper Code to Invoke the Web Service on a Cisco CallManager Cluster.

Key Features and Benefits

  • Cisco WebDialer has a simple user interface to dial numbers from any Cisco WebDialer-enabled directory.
  • Cisco WebDialer offers a scalable and redundant Web service; all users in a Cisco CallManager cluster can use Cisco WebDialer.
  • A SOAP- or HTML-based application programming interface (API) provides for quick customization of the user interface or authentication.
  • Web Service Definition Language (WSDL) for Cisco WebDialer is available on WSDL provides a language for describing the messaging contracts between client and server as well as a format for describing web services. It defines an interface that can be used to automate code generation.
  • Users of the Cisco CallManager can use the search function in their Directory (a search of user pages or user-pages directory search) to find directory phone numbers and simply point and click to dial that number.

System Requirements

Server Requirements

  • Cisco CallManager 3.3(3) and later
  • Any Cisco Media Convergence Server (MCS) or third-party server platform that is certified to run Cisco CallManager

Client Requirements

  • Microsoft Windows 2000 or Windows XP
  • Netscape Communicator 4.7X or a later version
  • Internet Explorer 5.5 or a later version
  • Any Cisco CallManager-controlled Cisco IP Phone or Cisco IP SoftPhone

Ordering Information

Cisco WebDialer is available as a download for Cisco CallManager 3.3(3); for Cisco CallManager 3.3(4) and later, it is bundled with each Cisco CallManager.

Cisco WebDialer is not orderable separately.

Cisco IP Communications Services and Support

Cisco IP Communications services and support reduce the cost, time, and complexity associated with implementing a converged network. Cisco and its partners have designed and deployed some of today's largest and most complex IP communications networks—meaning that they understand how to integrate an IP communications solution into your network.

Cisco design tools and best practices help ensure that the solution best fits your business needs from the start, eliminating costly redesigns and downtime. Cisco proven methods also help ensure a sound implementation that delivers the functions and features you expect—on time. Support services include remote network operations, network management tools to administer the converged application and network infrastructure, and technical support services.

Through these services, your organization benefits from the experience gained by Cisco and its partners. If you take advantage of this valuable experience, you can create and maintain a resilient, converged network that will meet your business needs today—and in the future.