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Cisco Unified IP Interactive Voice Response (IVR)

End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Interactive Voice Response 6.0

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Cisco announces the end-of-sale and end-of life dates for the Cisco Unified IP Interactive Voice Response 6.0. The last day to order the affected product(s) is April 22, 2011. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1. End-of-Life Milestones and Dates for the Cisco Unified IP Interactive Voice Response 6.0

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

October 22, 2010

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

April 22, 2011

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

July 21, 2011

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

April 21, 2012

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

April 21, 2012

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

July 18, 2013

Last Date of Support:
App. SW

The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

April 30, 2014

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

IVR-6.0-NEW

IPIVR 6.0 Server Software incl 5 Ports

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-6.0-U-P1

IPIVR 3.X,4.0 to 6.0 PORT Qty 1 SW Upg

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-6.0-UPG

IPIVR 6.0 UPG

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-NEW

IPIVR 6.0 NON-HA Server Software incl 5 Ports

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-NEW-HAE

IPIVR 6.0 HA w/Expansion Servers - Server SW incl 5 Ports

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-NEW-HAS

IPIVR 6.0 HA Dual Server Software incl 5 Ports

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-NFR=

IPIVR 6.0 NFR Kit for DISTI: MIUM with 6 Ports-NO ASR/TTS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-OD-MAXPORTS

IPIVR 6.0 Order

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-OD-PORT

IPIVR 6.0 On Demand Payment

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-PORT10=

IPIVR 6.0 Port Qty 10

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-PORT1=

IPIVR 6.0 Port Qty 1

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-PORT25=

IPIVR 6.0 Port Qty 25

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-PORT50=

IPIVR 6.0 Port Qty 50

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-W03-HAE-U

IPIVR 4.0 to 6.0 UPG HAE-HAE Actve,Stdby,NO OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-W03-HAS-U

IPIVR 4.0 to 6.0 UPG HAS-HAS Actve,Stdby,WITH Win2003 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-W03-U

IPIVR 4.1,5.0 to 6.0 UPG HAS-HAS Actve,Stdby, NO OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-W2K-HAE-U

IPIVR 4.0 to 6.0 UPG HAS-HAS Actve,Stdby,WITH Win2003 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-W2K-HAS-U

IPIVR 4.1,5.0 to 6.0 UPG, NO OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-60-W2K-U

IPIVR 3.X,4.0,4.5 to 6.0 UPG WITH Win2003 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7816H-60

IPIVR 6.0 7816 HP Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7816H-60-HAE

IPIVR 6.0 7816 IBM HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7816H-60-HAE=

IPIVR 6.0 7816 HP HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7816H-60-HAS

IPIVR 6.0 7815 HP HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7816H-60-HAS=

IPIVR 6.0 7816 HP HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7816H-60=

IPIVR 6.0 7816 HP Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7816I-60

IPIVR 6.0 7816 IBM Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7816I-60-HAE

IPIVR 6.0 7816 IBM HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7816I-60-HAE=

IPIVR 6.0 7816 IBM HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7816I-60-HAS

IPIVR 6.0 7816 IBM HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7816I-60-HAS=

IPIVR 6.0 7816 IBM HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7816I-60=

IPIVR 6.0 7816 IBM Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7825H-60

IPIVR 6.0 7825 HP Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7825H-60-HAE

IPIVR 6.0 7825 HP HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7825H-60-HAE=

IPIVR 6.0 7825 HP HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7825H-60-HAS

IPIVR 6.0 7825 HP HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7825H-60-HAS=

IPIVR 6.0 7825 HP HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7825H-60=

IPIVR 6.0 7825 HP Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7825I-60

IPIVR 6.0 7815 IBM Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7825I-60-HAE

IPIVR 6.0 7825 IBM HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7825I-60-HAE=

IPIVR 6.0 7825 IBM HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7825I-60-HAS

IPIVR 6.0 7825 IBM HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7825I-60-HAS=

IPIVR 6.0 7825 IBM HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7825I-60=

IPIVR 6.0 7825 IBM Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7835H-60

IPIVR 6.0 7835 HP Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7835H-60-HAE

IPIVR 6.0 7835 HP HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7835H-60-HAE=

IPIVR 6.0 7835 HP HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7835H-60-HAS

IPIVR 6.0 7835 HP HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7835H-60-HAS=

IPIVR 6.0 7835 HP HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7835H-60=

IPIVR 6.0 7835 HP Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7835I-60

IPIVR 6.0 7835 IBM Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7835I-60-HAE

IPIVR 6.0 7835 IBM HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7835I-60-HAE=

IPIVR 6.0 7835 IBM HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7835I-60-HAS

IPIVR 6.0 7835 IBM HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7835I-60-HAS=

IPIVR 6.0 7835 IBM HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7835I-60=

IPIVR 6.0 7835 IBM Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7845H-60

IPIVR 6.0 7845 HP Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7845H-60-HAE

IPIVR 6.0 7845 HP HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7845H-60-HAE=

IPIVR 6.0 7845 HP HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7845H-60-HAS

IPIVR 6.0 7845 HP HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7845H-60-HAS=

IPIVR 6.0 7845 HP HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7845H-60=

IPIVR 6.0 7845 HP Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7845I-60

IPIVR 6.0 7845 IBM Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7845I-60-HAE

IPIVR 6.0 7845 IBM HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7845I-60-HAE=

IPIVR 6.0 7845 IBM HA Active,Standby SW,2 OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7845I-60-HAS

IPIVR 6.0 7845 IBM HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7845I-60-HAS=

IPIVR 6.0 7845 IBM HA Active,Standby SW,2 OS,2 SQL2K

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-7845I-60=

IPIVR 6.0 7845 IBM Server SW,OS

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-NS-60-OD-PORT

IPIVR 6.0 On Demand with No Support Payment

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-OD-60

IPIVR 6.0 On Demand Licenses with support

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-ODNS-60

IPIVR 6.0 On Demand Licenses - NO SUPPORT

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-UPG-3031-60=

IPIVR 3.0,3.1to 6.0 ESW+UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-UPG-35-60=

IPIVR 3.5 to 6.0 ESW+UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-UPG-40-60=

IPIVR 4.0 to 6.0 ESW+UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-UPG-41-60=

IPIVR 4.1 to 6.0 ESW+UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-UPG-45-60=

IPIVR 4.5 to 6.0 ESW+UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-UPG-50-60=

IPIVR 5.0 to 6.0 ESW+UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-UPG-60-60=

IPIVR 6.0 to 6.0 ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-UPG-HAE40-60=

IPIVR HA 4.0 to 6.0 HA ESW+UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-UPG-HAE41-60=

IPIVR HA 4.1 to 6.0 HA ESW+UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-UPG-HAS40-60=

IPIVR HA 4.0 to 6.0 HA ESW+UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-UPG-HAS41-60=

IPIVR HA 4.1 to 6.0 HA ESW+UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

    

IVR-UPG-HAS50-60=

IPIVR HA 5.0 to 6.0 HA ESW+UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

    

Product Migration Options

Customers are encouraged to migrate to the Cisco Unified IP Interactive Voice Response 8.0 or later. Information about this product can be found at: http://www.cisco.com/en/US/products/sw/custcosw/ps3651/index.html.
Customers can use the Cisco Technology Migration Program (TMP) to trade-in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/pr11/incentive/tmp/index.html.
Customers may be able to continue to purchase the Cisco Unified IP Interactive Voice Response 6.0 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End of Sale date.
The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Cisco Unified IP Interactive Voice Response 8.0 or later, visit http://www.cisco.com/en/US/products/sw/custcosw/ps3651/index.html, or contact your local account representative.
For more information about the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html.
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.