Q & A
General
Q. What is Cisco® Content Services Gateway (CSG) Service Manager 4.0?
A. Cisco CSG Service Manager 4.0 is part of the Mobile Wireless Center for Cisco Mobile Exchange suite of applications that complements CiscoWorks LAN Management Solution (LMS) to provide end-to-end management of the Cisco Mobile Exchange solution. The Mobile Wireless Center for Cisco Mobile Exchange addresses the element-management requirements of mobile operators and provides fault and configuration capability as mobile operators transition their wireless service delivery networks from second-generation (2G) circuit-based traffic to 2.5G and third-generation (3G) IP-based services.
Integrated with CiscoWorks LMS desktop, Cisco CSG Service Manager provides an interface that is similar to other CiscoWorks applications and integrates with CiscoWorks LMS Resource Manager Essentials (RME) Job Manager to deliver a powerful tool for bidirectional device interaction and status. Cisco CSG Service Manager GUIs are intuitive and allow you to easily navigate through the different configuration tasks in a familiar environment.
Q. What are the essential features and benefits of Cisco CSG Service Manager 4.0?
A. Table 1 lists the essential features and benefits.
Table 1. Cisco CSG Service Manager Features and Benefits
Q. What equipment is managed by Cisco CSG Service Manager 4.0?
A. Cisco CSG Service Manager supports the following Cisco CSG releases (Table 2):
Table 2. Managed Devices
Q. What are the new features introduced in Cisco CSG Service Manager 4.0 compared to Cisco CSG Service Manager 2.2?
A. Cisco CSG Service Manager 4.0 introduces the following new features:
• Integration with CiscoWorks LMS 2.5 so customers can enjoy the new CiscoWorks LMS features
• New device support added for Cisco CSG 5.6, 5.7, 5.8, and 6.2 releases
• New Cisco CSG service activation added for CSG user group and e-mail post and prepaid support
• New troubleshooting dashboard for early problem identification and improved network serviceability
• Solaris 9 server support
Q. Where can I find additional information about Cisco CSG Service Manager 4.0?
A. Information about Cisco CSG Service Manager is available at: http://www.cisco.com/go/mwc-cmx.
Installation and Compatibility
Q. What platforms support Cisco CSG Service Manager 4.0?
A. Sun Solaris 9 server supports this application (Table 3).
Q. What are the system requirements for Cisco CSG Service Manager 4.0?
A. Tables 3 and 4 list the system requirements for the server, client, and browser.
Table 3. Sun Server System Requirements
Table 4. Client Requirements
Ordering and Fulfillment Information
Q. How do I order Cisco CSG Service Manager 4.0?
A. The Cisco CSG Service Manager 4.0 will be available for purchase through regular Cisco sales and distribution channels worldwide beginning October 14, 2005.
To place an order, visit the Cisco Ordering Home Page.
Q. Are software-support contracts available and how are they ordered?
A. Yes. You can purchase a one (1)-year Software Application Support (SAS) contract that provides Cisco Technical Assistance Center (TAC) support, access to software maintenance patches on Cisco.com Software Center, and Cisco CSG Service Manager minor update releases.
Q. How can Cisco Mobile Wireless Center 2.0 customers purchase Cisco CSG Service Manager 4.0?
A. Customers who want to purchase Cisco CSG Service Manager 4.0 can order it through normal Cisco sales channels using part number MWCX-CSGSM4.0-UP.
Q. What part number should customers with Cisco CSG Service Manager 2.2 order if they do not have a current SAS contract?
A. Cisco CSG Service Manager 2.2 customers without SAS coverage should order the Cisco CSG Service Manager 4.0 upgrade kit through normal Cisco sales channels using part number MWCX-CSGSM4.0-UP.
For More Information
For more information about the Cisco CSG Service Manager, visit www.cisco.com/go/mwc-cmx, contact your local account representative at Cisco Systems®, or send an e-mail to the Customer Support group at mcs-mwc@cisco.com.
