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Cisco Content Services Gateway Service Manager

Cisco Content Services Gateway Service Manager 4.0

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Product Bulletin, No. 3065

Product Overview

Cisco Systems® announces the availability of the Cisco® Content Services Gateway (CSG) Service Manager 4.0 release, which is part of the Mobile Wireless Center for Cisco Mobile Exchange suite of applications that complements the CiscoWorks LAN Management Solution (LMS) to provide an end-to-end management of Cisco Mobile Exchange. The Mobile Wireless Center for Cisco Mobile Exchange addresses the element-management requirements of mobile operators and provides fault and configuration capability as mobile operators transition their wireless service delivery networks from second-generation (2G) circuit-based traffic to 2.5G and third-generation (3G) IP-based services.
Integrated with the CiscoWorks LMS desktop, the Cisco CSG Service Manager provides an interface similar to that of other CiscoWorks applications and integrates with the CiscoWorks Resource Manager Essentials (RME) Job Manager to provide a powerful interface for bidirectional device interaction and status. The Cisco CSG Service Manager GUIs are intuitive and allow the user to easily navigate through the different configuration tasks in a familiar environment.

Features

Table 1 includes a list of new features available with the Cisco CSG Service Manager 4.0 release.

Table 1. Cisco CSG Service Manager 4.0 Features

Feature

Description
Service activation, modification, deactivation
• Automatically activates, modifies, and deactivates services in Cisco CSG server farm:
• Mapping
• Content
• Policy
• Rule set
• Billing services
• Billing plans
• Cisco CSG user group
• E-mail post and prepaid support (IMAP support)
Discrepancy analysis
• Determines if configuration delta exists within the Cisco CSGs defined in the server farm
• Provides a report with found discrepancies, if any
• Shows diverging Cisco IOS® Software command-line interfaces (CLIs) between Cisco CSGs
Troubleshooting dashboard
• Allows operators to execute maintenance tasks on Cisco Home Agent
• Allows easy selection of tools to view syslogs, show commands output, and debug
Cisco CSG server farm integration
• Cisco CSG server farm includes groupings of 2 or 4 Cisco Catalyst® 6500 Series or Cisco 7600 Series chassis
• Automatically download configuration in all Cisco CSGs in the server farm
CiscoWorks LMS interface
• Interacts with CiscoWorks RME Job Manager
• CiscoWorks RME Job Manager downloads configurations to Cisco CSGs
• Latest Cisco CSG running configuration is automatically uploaded by CiscoWorks RME then synchronized up with Cisco CSG Service Manager
Device configuration display
• Provides hierarchical Cisco CSG-only configuration view
• Other non-CSG-related Cisco IOS Software configuration is filtered out
• View configuration of any chassis in server farm
Batch-mode configuration
• Allows an operator to group multiple instances of the same service activation and download it to all Cisco CSGs in the server farm. Operator can cut and paste actual Cisco IOS Software configuration prior to downloading.
System security and user account management
• Uses CiscoWorks user security levels to assign Cisco Home Agent Service Manager predefined user roles.
• User security levels include Help Desk Approver, Network Operator, Network Administrator, and System Administrator.

New Features

The new features of Cisco CSG Service Manager 4.0 broaden the solution choices for Cisco Mobile Exchange customers. Its enhancements focus on the important areas of operating systems support, CiscoWorks LMS integration, device coverage, Cisco CSG service activation, and troubleshooting tools.
New features of the Cisco CSG Service Manager 4.0 release include:

• Integration with CiscoWorks LMS 2.5 so customers can enjoy the new CiscoWorks LMS features

• New device support added for Cisco CSG 5.6, 5.7, 5.8, and 6.2 releases

• New Cisco CSG service activation added for CSG user group and e-mail post and prepaid support

• New troubleshooting dashboard for early problem identification and improved network serviceability

• Solaris 9 server support

Upgrade Options

The new Cisco CSG Service Manager 4.0 broadens device support and significantly improves the management of the Cisco Content Services Gateway.
Both the previously offered CiscoWorks for Mobile Wireless 3.0 and Cisco Mobile Wireless Center 2.0 for Cisco Mobile Exchange are no longer available. End-of-sale and end-of-life announcements, along with additional details about Cisco CSG Service Manager, are available at http://www.cisco.com/go/mwc-cmx.

Availability

The Cisco CSG Service Manager 4.0 will start shipping on October 14, 2005. Customers can purchase this new product through normal Cisco sales channels beginning October 5, 2005.
Table 2 lists the ordering information for the Cisco CSG Service Manager 4.0.

Table 2. Ordering Information

Part Number

Description

MWCX-CSGSM-4.0

Cisco CSG Service Manager 4.0, Solaris License.

MWCX-CSGSM4.0-UP

Upgrade to Cisco CSG Service Manager 4.0, Solaris License, for existing CiscoWorks for Mobile Wireless 3.0 and Mobile Wireless Center 2.0 customers. This upgrade is also applicable to Cisco CSG Service Manager 2.2 customers without Cisco Software Application Support (SAS).

CON-SAS-CSGSM4

Software Application Support (SAS) for Cisco CSG Service Manager 4.0 for Solaris. Provides Cisco Technical Assistance Center (TAC) support, Cisco.com Software Center access, and minor updates.

For More Information

For more information about the Cisco Content Services Gateway Service Manager, visit http://www.cisco.com/go/mwc-cmx, contact your local account representative, or send an e-mail to the Customer Support group at cs-mwc@cisco.com.