Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

account lockouts

security policy for accessing Cisco Unity by phone19-3

security policy for GUI access28-11

account policy

account lockout settings for GUI access28-11

account lockout settings for phone access19-3

overview for phone access19-1

password settings for GUI access28-11

phone password settings19-1

accounts

Cisco Unity Admin, installing6-1

deleting16-1

Example Administrator6-1

Example Subscriber6-2

subscriber, creating15-1

Unity Messaging System6-2

account settings

subscriber17-4

subscriber template13-4

ActiveAssistant (AA). See Cisco Unity Assistant

Add icon3-3

adding

alternate extensions17-30

call handlers21-3

call routing rules24-3

classes of service14-2

directory handler22-2

distribution lists18-2

holidays28-10

interview handlers23-2

languages11-2

public distribution lists18-2

records3-4

restriction tables25-3

schedules28-8

SMPP provider28-16

subscribers, with Bulk Import wizard15-14

subscribers, with Cisco Unity Administrator15-16

subscribers to a class of service14-3

subscribers to a public distribution list18-3

subscriber templates13-2

addressing

messages, spelling vs. number modes7-24, 9-4

setting options for primary location27-4

administration account

limiting use of2-11

using to log on to the Cisco Unity Administrator2-11

Administrative Access Activity report26-8

administrative rights, granting2-15

administrator accounts6-1

All Subscribers public distribution list18-1

alternate extensions17-29

ANI playback7-18

Anonymous authentication

advantages and disadvantages of2-5

how it works with the Cisco Unity Administrator2-8

authentication

how it works with Cisco Personal Communications Assistant8-4

Integrated Windows authentication2-4

method for Cisco Unity Administrator2-4

overview for Cisco Personal Communications Assistant8-4

overview for Cisco Unity administrator2-4

automated attendant9-4

B

billing ID13-4

browser language11-5

Bulk Edit utility

modifying multiple call handlers21-2

modifying multiple subscribers15-18, 17-1

Bulk Import wizard

creating subscribers15-5

errors, correcting15-15

overview15-5

C

caller input settings

call handler21-12

directory handler22-8

subscriber17-17

subscriber template13-16

Caller System Transfer7-21

call handler greetings, changing by phone21-2

call handlers

automated attendant21-1

caller input settings21-12

class of service access settings14-5

deleting owner16-1

Goodbye21-2

greetings settings21-10

messages settings21-14

names, recording3-5

Opening Greeting21-2

Operator21-2

orphans, avoiding16-1

predefined21-2

profile settings21-5

settings overview21-1

traffic report26-11

transfer settings21-7

Call Handler Traffic report26-11

call management

creating a map20-2

planning20-2

tools overview20-1

call routing

call management map20-2

one key dialing20-2

call routing rules

adding24-3

settings24-4

call routing tables

class of service access settings14-5

Direct Calls24-1

Forwarded Calls24-1

overview24-1

call transfer settings

class of service14-8

restriction table25-1

rules21-7

subscriber17-11

subscriber template13-10

Cisco Personal Communications Assistant

browser settings8-7

specifying a browser language11-5

URL9-2

Cisco Unity Admin account6-1

Cisco Unity Administrator

accessing on networked servers2-3

access to14-5

accounts used to access2-11

adding records3-4

creating subscribers15-16

finding records3-4

icons3-3

limit to simultaneous access2-2

logging on and exiting2-1

navigation bar3-1

saving data3-3

security concerns2-1, 2-11

specifying a browser language11-5

Cisco Unity Assistant

browser settings8-7

settings subscribers can change9-2

specifying a browser language11-5

URL9-2

Cisco Unity Greetings Administrator21-2

class of service

call transfer settings14-8

deleting14-2

effect on subscribers14-1

enhanced phone security10-1

FaxMail12-3

feature settings14-10

greeting settings14-9

licenses14-2

live reply14-9

maximum message length14-9

messages settings14-9

overview14-1

predefined14-1

profile settings14-3

reassigning subscribers14-3

restriction table settings14-10, 25-1

subscriber settings14-4

system access settings14-5

cleanup interval, logger data files26-2

codecs, list of supported28-5

comfort noise11-6

comma delimited files, report format26-2

configuration settings28-2

contacts, system settings28-6

conversation

choosing style7-16

customizing7-1

optional13-6, 17-7

providing ANI information7-18

standard13-6, 17-7

conversation settings

specifying for individual subscribers17-7

specifying for subscriber templates13-6

specifying keys for Sign-In conversations7-11

CSV files

correcting import errors15-16

optional column headers used by Bulk Import wizard15-7

preparing for Import utility15-6

report format26-2

D

data types in Cisco Unity Administrator3-1

defaults

call handlers21-2

class of service14-1

configuration settings28-2

Direct Calls call routing table rules24-1

Forwarded Calls call routing table rules24-1

phone and Text to Speech languages11-3

public distribution lists18-1

restriction tables25-1

schedule28-8

subscriber accounts6-1

subscriber template13-1

deleted messages

changing phone menu options7-21

confirmation prompts7-21

Delete icon3-3

deleting

class of service14-2

directory handler22-3

distribution list owner16-1

subscriber accounts16-1

diagnostic traces, access to14-5

dialing domains, directory handler searches22-5

Dialogic codecs28-5

Direct Calls call routing table settings24-4

directory assistance22-1

directory handler

adding22-2

caller input settings22-8

deleting22-3

expanding searches with Digital Networking22-5

match list options settings22-6

modifying22-3

overview22-1

profile settings22-4

search options settings22-5

synchronizing22-2

distribution lists

All Subscribers18-1

creating18-2

creating private lists17-6

default lists18-1

deleting owner16-1

importing from Domino18-2

member settings18-3

profile settings18-3

report26-5

subscriber template settings13-22

Unaddressed Messages18-1

Distribution Lists report26-5

E

EAdministrator account6-1

end-user documentation9-1

enhanced phone security

class of service10-1

overview10-1

ESME8-11

Event Log report26-9

Example Administrator

account6-1

message handling6-3

Example Interview

about6-3

responsibility for screening6-3

Example Subscriber account6-2

exiting the Cisco Unity Administrator2-3

extensions

primary vs. alternate17-29

remapping28-25

F

Failed Login report26-6

fax

class of service settings12-3

delivery and restriction tables25-1

integration steps12-2

sending and receiving via e-mail12-4

server integration architecture12-1

subscriber management of faxes12-3

features, Cisco Unity1-1

feature settings14-10

Find icon3-3

Forwarded Calls call routing table settings24-4

G

G.711 codec28-5

G.729a codec28-5

garbled characters when using TTY11-6

gateways, fax12-1

glossary29-1

Goodbye call handler21-2

GrantUnityAccess utility2-15

greetings

call handler settings21-10

class of service settings14-9

recording3-5

subscriber settings17-14

subscriber template settings13-13

GSM8-11

GUI access, account lockout policy28-11

GUI languages

changing11-5

overview11-1

system settings28-7

H

Help

accessing3-2

Field Help icon3-3

Online Documentation icon3-3

help desk, orientation9-5

holiday settings28-10

I

icons, in Cisco Unity Administrator3-3

identified subscriber messaging, setting up28-2

IIS, configuring for Anonymous Authentication2-9

Inherited language setting11-3

install account6-1

Integrated Windows authentication

advantages and disadvantages of2-5

how it works with the Cisco Unity Administrator2-7

interview handlers

creating23-1

Example Interview23-1

profile settings23-2

questions settings23-4

ISM (Identified Subscriber Messaging)28-2

L

languages

changing GUI language11-5

changing phone language11-3

installing Text to Speech11-2

overview11-1

licenses

assigning feature access to subscribers14-10

counts, for class of service14-10

counts, for used and unused28-11

language11-1

Licensing page, using to view status28-11

Text to Speech14-10

ViewMail for Lotus Notes14-10

Visual Messaging Interface (VMI)14-10

live reply14-9

locations

addressing option settings27-4

profile settings for delivery locations27-6

profile settings for primary location27-2

logger data files26-2

M

maintenance4-1

mapping extensions28-25

match list options settings22-6

maximum message length, class of service settings14-9

Media Master control bar3-5

member settings, public distribution lists18-3

message notifications

cascading17-24

chaining17-23

SMS8-11

SMTP8-11

subscriber settings17-23

subscriber template settings13-23

text messages8-10

messages

addressing in spelling vs. number modes7-24, 9-4

call handler settings21-14

class of service settings14-9

delivery and restriction tables25-1

identified subscriber messaging, setting up28-2

subscriber settings17-20

subscriber template settings13-20

undeliverable6-3

without a specific recipient6-3

microphones, using for recording8-8

Mu-Law codec28-5

N

names, recording3-5

navigation in Cisco Unity Administrator3-2

NDRs6-2, 18-1

network settings

delivery locations profile27-6

overview27-1

primary location addressing option27-4

primary location profile27-2

nondelivery receipts6-2, 18-1

notifications

importing pager information15-7

messages17-23

NTLM authentication2-4

O

one key dialing20-2

Opening Greeting

call handler overview21-2

routing to interview handlers23-1

Operator call handler

overview21-2

responsibility for screening6-3

operators, training9-4

Optional Conversation 1

activating7-16

customizing skipped message state7-17

orientation

operators9-4

subscribers9-1

support desk staff9-5

Outcall Billing report26-7

P

passwords

security policy for accessing Cisco Unity by phone19-1

security policy for GUI access28-11

subscriber settings17-5

subscriber template settings13-4

PCA. See Cisco Personal Communications Assistant

phone access, account lockout policy19-3

phone languages

changing11-3

overview11-1

system settings28-6

phone menu card9-1

phone password settings19-1

playback speakers for subscribers8-8

Port Usage report26-9

private lists, creating17-6

profile settings

call handler21-5

class of service14-3

delivery locations27-6

directory handler22-4

interview handler23-2

primary location27-2

public distribution list18-3

subscriber template13-3

prompts, adjusting sound quality11-6

public distribution lists

All Subscribers18-1

class of service access settings14-5

creating18-2

default lists18-1

deleting owner16-1

Distribution Lists report26-5

importing from Domino18-2

member settings18-3

profile settings18-3

subscriber template settings13-22

Unaddressed Messages18-1

Q

question settings, interview handler23-4

quick reference card9-1

R

recording

enabling warning tone for end of recording7-10

microphones for subscribers8-8

system settings28-4

records

adding3-4

finding3-4

saving3-3

redirecting extensions28-25

remapping extensions

description28-25

setup28-26

syntax and examples28-27

reports

about data26-2

access to14-5, 26-3

Administrative Access Activity report26-8

Call Handler Traffic report26-11

Distribution Lists report26-5

Event Log report26-9

Failed Login report26-6

format26-2

generating26-2

log-based26-2

Outcall Billing report26-7

overview26-1

Port Usage report26-9

snapshot26-2

Subscriber Message Activity report26-4

Subscribers report26-4

System Configuration report26-10

Transfer Call Billing report26-7

Unresolved References report26-11

restarting, Cisco Unity serverA-2

restriction tables

class of service access settings14-5

class of service settings14-10

creating25-3

examples25-2

overview25-1

predefined25-1

settings25-4

routing rules

adding24-3

providing access to the Cisco Unity Greetings Administrator21-4

RSA SecurID10-1

Run icon3-3

S

Save icon3-3

saving data3-3

schedules

class of service access settings14-5

default28-8

effect on call routing rules24-2

system settings28-8

secure logon10-1

security

account lockout policy for GUI access28-11

account lockout policy for phone access19-3

account policy for phone access19-1

account settings for subscriber template13-4

best practices for phone passwords8-2

how subscribers change phone passwords8-2

how subscribers change web application passwords13-5

password for accessing web applications13-5

password policy for GUI access28-11

password policy for phone access19-1

subscriber passwords13-4

template phone passwords13-5

Set Prompt Speed utility7-25

Set Volume utility7-25

shutting down Cisco UnityA-2

skipped messages

customization for standard conversation7-9

customizing for Optional conversation 17-17

SMPP, using for message notifications8-11

SMPP Provider, adding and configuring28-15

SMS

advantages over SMTP8-11

character set support8-12

message length limitations8-12

SMSC8-11

SMS message notifications8-11

SMTP message notifications8-11

software versions, system settings28-4

speakers, using for playback8-8

speed, changing system prompts7-25

SSL5-1

Standard Conversation, customizing how subscribers skip messages7-9

starting Cisco UnityA-3

Status Monitor, access to14-5

Subscriber Message Activity report26-4

subscribers

account settings17-4

adding by using the Cisco Unity Administrator15-16

alternate extension settings17-29

caller input settings17-17

call transfer settings17-11

class of service14-1

class of service access settings14-5

class of service settings14-4

conversation settings17-7

creating accounts15-1

creating by using the Cisco Unity Bulk Import wizard15-5

customizing conversation7-1

customizing logons by phone7-11

default accounts6-1

deleting accounts16-1

greetings settings17-14

identified subscriber messaging, setting up28-2

importing Domino users15-16

maximum greeting length14-9

message notification settings17-23

message settings17-20

password settings17-5

preparing to create15-2

private list settings17-6

profile settings17-2

recording names and greetings3-5

secure logons10-1

settings overview17-1

settings subscribers can change9-2

templates13-1

training9-1

unlocking accounts17-4

Subscribers report26-4

Subscriber System Transfer7-22

subscriber templates

account settings13-4

caller input settings13-16

call transfer settings13-10

conversation settings13-6

creating13-1

defaults13-1

distribution list settings13-22

greetings settings13-13

message notification settings13-23

message settings13-20

password settings13-4

profile settings13-3

settings overview13-1

support desk, training9-5

system access settings14-5

System Configuration report26-10

system prompts

changing language7-25

changing speed7-25

changing volume7-25

system security10-1

system settings

configuration settings28-2

contacts28-6

GUI language settings28-7

holiday settings28-10

licensing status28-11

overview28-1

phone language settings28-6

recording settings28-4

schedule settings28-8

software versions28-4

voice port settings28-14

warning tone for end of recording7-10

system transfers

Caller System Transfer7-21

changing conversation7-21

enabling confirmation prompt7-21

restriction table25-2

Subscriber System Transfer7-22

T

telephone user interface7-1

templates, subscriber

account settings13-4

caller input settings13-16

call transfer settings13-10

conversation settings13-6

creating13-1

defaults13-1

distribution list settings13-22

greetings settings13-13

message notification settings13-23

message settings13-20

password settings13-4

profile settings13-3

settings overview13-1

Text to Speech

e-mail licenses14-10

fax settings12-3

languages11-2

setting default28-6

toll fraud

preventing with account policy19-3

securing subscriber phone passwords8-2

using templates to prevent13-5

training

operators9-4

subscribers9-1

support desk staff9-5

Transfer Call Billing report26-7

transfer settings, call handler21-7

TRAP8-9

TTY garbled characters11-6

TUI, customizing7-1

U

Unaddressed Messages public distribution list

overview18-1

responsibility for screening6-3

undeliverable messages6-3

Unity Messaging System account6-2

Unresolved References report26-11

URL

Cisco Personal Communications Assistant9-2

Cisco Unity Assistant9-2

user guide9-1

utilities

Bulk Edit15-18, 17-1, 21-2

GrantUnityAccess2-15

V

ViewMail for Lotus Notes, licenses14-10

Visual Messaging Interface (VMI), licenses14-10

voice port settings28-14

volume, changing system prompts7-25

W

warning tone for end of recording7-10

Windows Event Viewer26-9

Windows NT Challenge/Response authentication2-4

wizards, Bulk Import15-5