Table Of Contents

Network Settings

Overview: Network Settings

Primary Location Profile Settings

Primary Location Addressing Option Settings

Delivery Location Profile Settings

Dialing Domain Options

Network Settings

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Overview: Network Settings

You use the network settings to set up and administer Cisco Unity for networking with other Cisco Unity servers. The term networking has a broad definition and encompasses the following ideas:

•Subscribers associated with one Cisco Unity server can use the phone to send voice messages to:

–Subscribers associated with another Cisco Unity server.

–Individuals with access to a computer connected to the Internet.

•Unidentified callers can find any subscriber in the phone directory and leave a voice message. Depending on the phone system and network configuration, unidentified callers who reach the Cisco Unity automated attendant or directory assistance can be transferred to any subscriber phone, even to the phone of a subscriber who is not associated with the local server.

Cisco Unity provides the following networking options:

•Digital Networking—Allows messaging among multiple Cisco Unity servers connected to a single, global directory. The message transport agent (MTA) is the message transport mechanism between servers. You use this option when the Cisco Unity servers access a shared voice mail directory.

•Internet Subscribers—Allows messaging between Cisco Unity subscribers and individuals with access to a computer connected to the Internet.

No matter which networking option you use, you always customize the primary location settings for your Cisco Unity server.

See the following sections in this chapter for more information about network settings:

•Primary Location Profile Settings

•Primary Location Addressing Option Settings

•Delivery Location Profile Settings

•Dialing Domain Options

For more information about networking, refer to the Networking in Cisco Unity Guide, available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/net/net404/dom/index.htm.

Primary Location Profile Settings

Each Cisco Unity server has a primary location, which is created during installation and which cannot be deleted. The primary location identifies the Cisco Unity server and contains the networking information needed to communicate with other Cisco Unity servers. With the exception of public distribution lists, all subscribers and other Cisco Unity objects (such as call handlers) created on your Cisco Unity server are associated with the primary location.

No matter which networking option Cisco Unity uses to send and receive voice messages, you need to customize the primary location of your Cisco Unity server.

Use the following table to learn more about the profile settings for the primary location.

Table 27-1 Network > Primary Locations > Profile Page 

Field	Considerations
Display Name	This displays the name of the primary location. To change the name, enter a new name here, and then click the Save icon.
Dial ID	Enter the ID that identifies the primary location. Enter numbers only, up to a maximum of 10 digits. The default minimum length is 3 digits. Although the minimum length for Dial IDs can be reduced by using the Advanced Settings Tool, one- and two-digit Dial IDs may conflict with private distribution list IDs during an address search. When a subscriber addresses a message by entering a one- or two-digit number, Cisco Unity first searches for a matching private distribution list. If a match is found, the search stops. Therefore, when a subscriber addresses a message by entering a location Dial ID to narrow down the search scope to a particular location, if the number entered matches a private distribution list ID, the conversation offers only the private distribution list as a destination. If subscribers do not address messages to other locations by first entering a Dial ID, there is no conflict and the minimum length for Dial IDs can be reduced to accommodate complex dial plans. The following policies are recommended: •Establish a fixed length for Dial IDs and if possible, a fixed length for extensions. •Assign unique Dial IDs. •If you use variable-length Dial IDs and extensions, the Dial IDs should be in a different numbering range than extensions. •If you use variable-length Dial IDs, the first digits of each ID should be unique with respect to other Dial IDs. (For example, do not create Dial IDs like 432 and 4325.)
Recorded Name	Record a name for the primary location. The conversation plays the recorded name for this primary location when: •Subscribers associated with a Cisco Unity server in a different dialing domain address a message to subscribers associated with this location. (For example, assuming that New York is the recorded name for this location: "There are two matches. For John Smith, at New York, press 1. For Mary Smith press 2.") •Subscribers associated with a Cisco Unity server in a different dialing domain listen to messages from subscribers associated with this location. (For example: "Message 1, a voice message, from John Smith at New York....") •The setting Include Locations in Searches on the Network > Primary Location > Addressing Options page is enabled on another primary location. When subscribers at the other location address a message, the recorded name for this primary location may be played in the message addressing search results along with subscriber names. (For example: "There are two matches. For Chris Newton, press 1. For New York, press 2.") To record the name here, use the Media Master control bar. (Note that the Media Master is not available across a firewall that blocks DCOM communications.) Use the Options menu in the Media Master control bar to set recording and playback devices, if applicable, and to use other sound files.
Dialing Domain	Select from the list or enter the name of the dialing domain of which this location is a member. The list contains dialing domain names already configured on at least one other Cisco Unity server in the network that have replicated to the local server. Add the Cisco Unity server to a dialing domain when it is integrated with the same phone system or phone system network as other Cisco Unity servers that access the same directory. Note that the dialing domain name is case sensitive and must be entered exactly the same on all of the servers. To ensure that all servers are correctly added to the same dialing domain, enter the dialing domain name on one Cisco Unity server and wait for the name to replicate to the other Cisco Unity servers. By doing so, you also confirm that replication is working correctly among the servers. The time that it takes for the primary location data from other Cisco Unity servers to be reflected on the local server depends on your network configuration and replication schedule. A dialing domain provides a means to set the search scope for message addressing and for call transfers from the auto attendant and directory handler(s). You must add the Cisco Unity server to a dialing domain before you enable the following features: •Cross-server log in. •Cross-server transfers from the auto attendant and directory handler(s) •Live reply ("call the sender") to another Cisco Unity subscriber on another networked Cisco Unity server. •Live reply to someone who has a corresponding Internet subscriber account on another networked Cisco Unity server. •Identified subscriber messaging for Cisco Unity subscribers on different networked Cisco Unity servers. •Identified subscriber messaging for Internet subscribers, even when your installation consists of only one Cisco Unity server. The default setting is None. Use the default when: •Your installation consists of only one Cisco Unity server. •Your installation consists of two or more Cisco Unity servers, but each server is integrated with a separate phone system. There is no limit to the number of Cisco Unity servers that can be assigned to a single dialing domain, and there is no limit to the number of dialing domains. However, a Cisco Unity server can be a member of only one dialing domain.

Primary Location Addressing Option Settings

The primary location addressing options allow you to control the scope of the search that Cisco Unity performs when searching for a matching extension in the following cases:

•When a subscriber addresses a message by using the phone.

•When subscribers add members to private lists by using the phone or the Cisco Unity Assistant. (Note that in version 3.1 and earlier, the Cisco Unity Assistant was known as the ActiveAssistant, or AA.)

•When an administrator adds members to public or private distribution lists by using the Cisco Unity Administrator.

You can set the scope to the local Cisco Unity server, to the dialing domain that the local Cisco Unity server is a member of, or to the entire global directory.

Use the following table to learn more about location addressing option settings.

Table 27-2 Network > Locations > Addressing Options Page 

Field	Considerations
Subscriber Searches: Limit Searches To	Select the scope of the search that Cisco Unity performs when a subscriber addresses a message by using the phone, and when members are being added to a public or private distribution list: •Local Server—Limits the search to subscribers created on the local Cisco Unity server. •Dialing Domain—If a match is not found while searching the local Cisco Unity server, the search expands to include subscribers created on other Cisco Unity servers that are in the same dialing domain as the local Cisco Unity server. •Global Directory—After searching the local Cisco Unity server and then the dialing domain (if there is one), the search expands to include every subscriber created on other Cisco Unity servers in the directory.
Include Locations in Searches	Check this check box to have locations included in searches. For this setting to be useful to subscribers, locations need to have recorded voice names. When checked, this setting allows subscribers to address a message in two steps. First subscribers select a particular location (either by spelling the name or by entering the Dial ID). If Cisco Unity finds a matching location, the recorded voice name for the location is played (assuming one has been recorded), and subscribers are prompted to either spell the name or enter the extension of the recipient. This allows subscribers to limit a search for a recipient to a specific location. This option is useful when the global directory is large and addressing a message by name results in many matches. For example, assume there are two Cisco Unity servers that use Digital Networking to exchange messages. Assume 100 is the Dial ID for the primary location of the remote Cisco Unity server, and that a voice name for the location has been recorded. •A subscriber enters 100# to address a message to someone on the other Cisco Unity server. •When the primary location 100 is found, the conversation plays, "For location <Recorded voice name>, press #." •When the sender presses # to confirm, the conversation plays, "Enter the extension followed by #." •The subscriber enters 12345#. If Cisco Unity finds a matching subscriber extension at location 100, the conversation plays, "For <Subscriber recorded voice name> at extension 12345, press #." •When the sender presses # to confirm, the conversation plays, "Added. To add another name, press 1. To record the message, press #."

Delivery Location Profile Settings

When more than one Cisco Unity server is networked together via Digital Networking, information about the primary locations on other Cisco Unity servers is displayed on the Delivery Location page. This information is display only.

Use the following table to learn more about the profile settings for delivery locations.

Table 27-3 Display Only Information About Primary Locations on Other Cisco Unity Servers 

Field	Consideration
Name	Displays the name of a primary location.
Dial ID	Displays the Dial ID of a primary location.
Recorded Name	The recorded name of the primary location.
Destination Type	Although SMTP is displayed as the Destination Type, messaging between Cisco Unity servers in the same directory is not done by SMTP.
Domain Name	The domain name of the primary location.

Dialing Domain Options

The dialing domain options allow you to enable the following features for networked Cisco Unity servers belonging to the same dialing domain:

•Cross-server log on—This allows you to provide subscribers with one number that they can call to log on to Cisco Unity from outside the organization. Subscribers call the pilot number for one Cisco Unity server and are transferred to their home Cisco Unity server to log on.

Note that the intended use of this feature is limited to subscribers calling in from outside your organization, and that:

–Subscriber phones must still forward calls to the Cisco Unity server that is home to the subscriber.

–When calling from their extensions, subscribers should still dial the number of their home Cisco Unity server. If subscriber phones have a "Messages" or a speed-dial button that dials the number to access Cisco Unity, the buttons must still be configured to call the Cisco Unity server that is home to the subscriber.

•Cross-server transfers—This allows for supervised transfers of calls from the automated attendant or a directory handler to a subscriber on another Cisco Unity server in the dialing domain.

•Cross-server live reply—This allows subscribers to reply to messages from subscribers on another Cisco Unity server by calling them. Note that whether subscribers have access to the live reply feature is controlled by the class of service message settings. See the "Class of Service Messages Settings" section on page 14-9 for details.

Table 27-4 Network > Dialing Domains > Dialing Domain Options Page

Field	Considerations
Subscribers Dial the Same Number to Log On to Cisco Unity	Check this check box so that all subscribers in the dialing domain—no matter which server is their home Cisco Unity server—can use the pilot number of this Cisco Unity server to log on to Cisco Unity. You will also need to enter the pilot numbers of all of the other Cisco Unity servers in the dialing domain in the Pilot Numbers section. When a subscriber homed on another Cisco Unity server calls this server to log on, the home Cisco Unity server is called, and the call is handed off to the home Cisco Unity server so that the subscriber can log on. By default the check box is unchecked. Note that subscriber phones must still be configured to forward calls to the home Cisco Unity server. Also, voice mail speed-dial or "Messages" buttons on subscriber phones must be configured to call the home Cisco Unity server.
Transfer Options for Calls Transferred from Auto Attendant and Directory Handlers to Cisco Unity Subscribers on Other Cisco Unity Servers	Indicate how calls from the automated attendant or a directory handler on this Cisco Unity server will be transferred to subscribers on other Cisco Unity servers in the dialing domain. Choose one of the following: •Release Calls to the Phone System—On a release to phone system transfer, Cisco Unity dials the subscriber call transfer number and hangs up. This is the default, and this is the behavior of Cisco Unity 4.0(3) and earlier. Note the following limitations: –Call screening, call holding, and announce features are not available for the called subscriber. –Only the call transfer number for a subscriber is replicated among the Cisco Unity servers, the other call transfer settings are not. If a subscriber call transfer setting is set to "No (send directly to subscriber's greeting)," Cisco Unity sets the call transfer number to the subscriber extension. If the subscriber extension is a valid extension on the phone system that Cisco Unity is integrated with, then the subscriber phone rings. If the subscriber extension is not a valid phone extension, what happens to the call after that depends on the phone system and how it is configured. If you do not configure the phone system to handle calls to the subscriber extensions, the caller may be disconnected. •Pass Control to the Called Subscriber's Cisco Unity Server—With this option, a call is first transferred to the Cisco Unity server that is home to the called subscriber. The home Cisco Unity then checks the call transfer settings of the called subscriber before transferring the call to the subscriber. To use this option, you will also need to enter the pilot numbers of all the other Cisco Unity servers in the dialing domain in the Pilot Numbers section.
Subscribers Can Call Back a Cisco Unity Subscriber on a Different Cisco Unity Server	Check this check box to enable cross-server live reply. When cross-server live reply is enabled, subscribers homed on this Cisco Unity server who listen to their messages by phone are allowed to respond to a message from another Cisco Unity subscriber on a different Cisco Unity server in the dialing domain by calling them. The live reply call is first transferred to the home Cisco Unity server, which then checks the call transfer settings of the replied-to subscriber before transferring the call. To use this option, you will also need to enter the pilot numbers of all the other Cisco Unity servers in the dialing domain in the Pilot Numbers section. With live reply, subscribers listening to messages by phone can reply to a subscriber message by pressing 4-4 to have Cisco Unity call the subscriber directly. (Subscribers using Optional Conversation 1 press 8-8 for live reply.) Note that whether subscribers have access to the live reply feature depends on their class of service settings. (Live reply is enabled on the Subscribers > Class of Service > Messages page.) By default, the check box is not checked (that is, cross-server live reply is disabled), and subscribers cannot live reply to messages from Cisco Unity subscribers on other servers, which is consistent with the behavior of Cisco Unity 4.0(3) and earlier.
Play Prompt During Cross-Server Logon, Transfer, and Live Reply so That Callers Know Something Is Happening	Check this check box so that callers hear a prompt during logons, transfers, and live replies to another Cisco Unity server. Depending on your phone system, it may take a few seconds for Cisco Unity to look up the home Cisco Unity server, dial the pilot number, and hand off control of the call to the home Cisco Unity server. You may want to have Cisco Unity play a "Please wait" prompt that lets callers know that something is happening.
Server Name	Display only. Displays the name of another Cisco Unity server in the dialing domain.
Dial String	Enter the phone number that the local Cisco Unity server dials when calling the Cisco Unity server named in the Server Name field in this row. Enter numbers only.
Number of Rings	Specify the number of rings that the local Cisco Unity server waits for the destination Cisco Unity server to answer. If the destination server does not answer after the specified number of rings, a prompt is played that says that the Cisco Unity server could not be reached, and the call is transferred to the opening greeting of the local Cisco Unity server. The default is 2.
Timeout	Specify how long the local Cisco Unity server will wait for a response from the destination Cisco Unity server after the destination server has answered the call. If the destination server does not respond within the specified time period, a prompt is played that says that the Cisco Unity server could not be reached, and the call is transferred to the opening greeting of the local Cisco Unity server. The default is 5000 milliseconds.