Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

account lockouts

security policy for accessing Cisco Unity by phone19-2

security policy for GUI access27-11

account policy

account lockout settings for GUI access27-11

account lockout settings for phone access19-2

overview for phone access19-1

password settings for GUI access27-11

phone password settings19-1

accounts

Cisco Unity Admin, installing5-1

Cisco Unity Messaging System5-2

deleting16-1

Example Administrator5-1

Example Subscriber5-2

subscriber, creating15-1

account settings

subscriber17-4

subscriber template13-4

ActiveAssistant (AA). See Cisco Unity Assistant

Add icon3-3

adding

alternate extensions17-23

call handlers21-3

call routing rules22-2, 24-3

classes of service14-2

distribution lists18-2

event notifications9-5

holidays27-10

interview handlers23-2

languages11-1

public distribution lists18-2

records3-4

restriction tables25-3

schedules27-9

subscribers, with Bulk Import wizard15-12

subscribers, with Cisco Unity Administrator15-14

subscribers to a class of service14-3

subscribers to a public distribution list18-4

subscriber templates13-2

Address Books

about27-7

adding27-7

importing from to create subscribers27-7

addressing

messages, spelling vs. number modes6-5, 8-4

setting options for primary location26-3

administration account

limiting use of2-10

using to log on to the Cisco Unity Administrator2-10

administrative rights, granting2-15

administrator accounts5-1

Advanced Settings tool, enabling warning tone for end of recording27-19

All Subscribers public distribution list18-1

alternate extensions17-22

Anonymous authentication

advantages and disadvantages of2-5

how it works with the Cisco Unity Administrator2-8

authentication

how it works with Cisco Personal Communications Assistant7-3

Integrated Windows authentication2-5

method for Cisco Unity Administrator2-5

overview for Cisco Personal Communications Assistant7-3

overview for Cisco Unity administrator2-5

automated attendant8-4

B

billing ID13-4

browser language11-3

Bulk Edit utility

modifying multiple call handlers21-2

modifying multiple subscribers15-15, 17-1

Bulk Import wizard

creating subscribers15-5

errors, correcting15-13

overview15-5

Bulk Logout utility9-17

C

caller input settings

call handler21-12

directory handler22-7

subscriber17-13

subscriber template13-12

call handler greetings, changing by phone21-2

call handlers

automated attendant21-1

caller input settings21-12

class of service access settings14-5

deleting owner16-1

Goodbye21-2

greetings settings21-10

messages settings21-13

names, recording3-5, 6-6

Opening Greeting21-2

Operator21-2

orphans, avoiding16-1

predefined21-1

profile settings21-5

settings overview21-1

transfer settings21-7

call management

creating a map20-2

planning20-2

tools overview20-1

CallManager integration settings27-15

call routing

call management map20-2

using one key dialing20-2

call routing rules

adding22-2, 24-3

settings24-4

call routing tables

class of service access settings14-5

Direct Calls24-1

Forwarded Calls24-1

overview24-1

call transfer settings

class of service14-8

restriction table25-1

rules21-7

subscriber17-9

subscriber template13-8

circuit-switched integration settings27-17

Cisco Personal Communications Assistant

browser settings 7-5

specifying a browser language11-3

URL8-1

Cisco Unity

administrator accounts5-1

data9-19

features1-1

Cisco Unity, continued

shutting downA-2

startingA-3

Status Monitor9-3

Cisco Unity Admin account5-1

Cisco Unity Administrator

accessing on networked servers2-3

access to14-5

account(s) for accessing2-10

accounts used to access2-10

adding records3-4

best practices for accounts used to access2-12

creating subscribers15-14

finding records3-4

icons3-3

limit to simultaneous access2-2

logging off2-3

logging on2-1

logging on and exiting2-1

navigation bar3-1

saving data3-3

security concerns2-1, 2-10

specifying a browser language11-3

Cisco Unity Assistant

browser settings7-5

settings subscribers can change8-2

specifying a browser language11-3

URL8-1

Cisco Unity Greetings Administrator21-2

Cisco Unity Messaging System account5-2

class of service

call transfer settings14-8

deleting14-2

effect on subscribers14-1

enhanced phone security10-1

FaxMail12-1

feature settings14-9

greeting settings14-9

licenses14-2

live reply14-8

maximum message length14-8

messages settings14-8

overview14-1

predefined14-1

profile settings14-3

reassigning subscribers14-3

restriction table settings14-10, 25-1

subscriber settings14-4

system access settings14-5

codecs, list of supported27-4

configuration settings27-2

contacts, system settings27-5

conversation, choosing6-2

conversation, optional13-5, 17-7

conversation, standard13-5, 17-7

conversation settings

specifying for individual subscribers17-7

specifying for subscribers6-1

specifying for subscriber templates13-5

CSV files

column headers used by Import utility15-7

correcting import errors15-13

preparing for Import utility15-5

D

data types in Cisco Unity Administrator3-1

defaults

call handlers21-1

class of service14-1

configuration settings27-2

Direct Calls call routing table rules24-1

Forwarded Calls call routing table rules24-1

phone and Text to Speech languages11-2

public distribution lists18-1

restriction tables25-1

schedule27-9

subscriber accounts5-1

defaults, continued

subscriber template13-1

Delete icon3-3

deleting

class of service14-2

distribution list owner16-1

subscriber accounts16-1

diagnostic traces, access to14-5

dialing domains, directory handler searches22-4

Dialogic codecs27-4

Direct Calls call routing table settings24-4

directory assistance22-1

directory handler

caller input settings22-7

expanding searches with Digital Networking22-5

match list options settings22-7

overview22-1

profile settings22-3

search options settings22-4

distribution lists

All Subscribers18-1

creating18-2

creating private lists17-6

default lists18-1

deleting owner16-1

importing from Domino18-2

member settings18-3

profile settings18-3

subscriber template settings13-15

System Event Messages18-1

Unaddressed Messages18-1

Domino, importing distribution lists18-2

E

EAdministrator account5-1

enabling warning tone for end of recording27-18

end-user documentation8-1

enhanced phone security

class of service10-1

overview10-1

Event Notification utility

notification types9-5

overview9-5

recording a voice notification9-6

setting up9-5

SMTP notifications9-7

Example Administrator

account5-1

message handling5-3, 9-10

Example Interview

about5-3, 9-10

responsibility for screening5-3, 9-10

Example Subscriber account5-2

exiting the Cisco Unity Administrator2-3

extensions, primary vs. alternate17-22

F

fax

class of service settings12-1

delivery and restriction tables25-1

integration steps12-3

overview12-1

sending and receiving via e-mail12-2

server integration architecture12-2

features, Cisco Unity1-1

feature settings14-9

Find icon3-3

Forwarded Calls call routing table settings24-4

G

G.711 codec27-4

G.729a codec27-4

gateways

fax12-2

SMTP9-7

glossary28-1

Goodbye call handler21-2

GrantUnityAccess utility2-15

greetings

call handler settings21-10

class of service settings14-9

recording3-5, 6-6

subscriber settings17-11

subscriber template settings13-10

GUI access, account lockout policy27-11

GUI languages

changing11-3

overview11-1

system settings27-6

H

holiday settings27-10

I

icons, in Cisco Unity Administrator3-3

identified subscriber messaging, setting up27-2

IIS, configuring for Anonymous Authentication2-9

install account5-1

Integrated Windows authentication

advantages and disadvantages of2-5

how it works with the Cisco Unity Administrator2-7

interview handlers

creating23-1

Example Interview23-1

profile settings23-2

questions settings23-3

IP integration settings27-15, 27-16

ISM (Identified Subscriber Messaging)27-2

L

languages

changing GUI language11-3

changing phone language11-2

installing text-to-speech11-1

overview11-1

legacy phony system integration settings27-17

licenses

assigning feature access to subscribers14-9

counts, for class of service14-9

counts, for used and unused9-3

language11-1

Status Monitor, using to view status9-3

Text to Speech14-9

ViewMail for Lotus Notes14-9

live reply14-8

locations

addressing option settings26-3

profile settings for primary location26-2

M

match list options settings22-7

maximum message length, class of service settings14-8

Media Master control bar3-5, 6-6

member settings, public distribution lists18-3

message notifications

cascading17-18

chaining17-18

subscriber settings17-17

subscriber template settings13-16

text messages17-19

messages

addressing in spelling vs. number modes6-5, 8-4

call handler settings21-13

class of service settings14-8

delivery and restriction tables25-1

identified subscriber messaging, setting up27-2

messages, continued

subscriber settings17-15

subscriber template settings13-13

undeliverable5-3, 9-9

without a specific recipient5-3, 9-9

microphones, using for recording7-6

monitoring tools, Status Monitor9-3

Mu-Law codec27-4

N

names, recording3-5, 6-6

navigation in Cisco Unity Administrator3-2

NDRs5-2, 9-18, 18-1

network settings

delivery locations profile26-5

overview26-1

primary location addressing option26-3

primary location profile26-2

nondelivery receipts5-2, 9-18, 18-1

notifications

Event Notification utility9-5

importing pager information15-6

messages17-17

NTLM authentication2-5

O

one key dialing20-2

online Help

accessing3-2

Field Help icon3-3

Online Documentation icon3-3

Opening Greeting

call handler overview21-2

routing to interview handlers23-1

Operator call handler

overview21-2

responsibility for screening5-3, 9-9

operators, training8-4

Optional Conversation 16-2

orientation

operators8-4

subscribers8-1

P

passwords

security policy for accessing Cisco Unity by phone19-1

security policy for GUI access27-11

subscriber settings17-5

subscriber template settings13-4

PBX integration settings27-17

PCA. See Cisco Personal Communications Assistant

pcAnywhere

remote administration9-16

setting up remote access9-13

phone access, account lockout policy19-2

phone languages

changing11-2

overview11-1

system settings27-5

phone menu card8-1

phone password settings19-1

playback speakers for subscribers7-6

private lists, creating17-6

procedures

accessing subscriber accounts created on another Cisco Unity server2-4

adding a routing rule to provide access to the Cisco Unity Greetings Administrator21-4

Address Books, adding to Cisco Unity27-7

Address Books, checking the Cisco Unity configuration after adding27-8

alternate extensions, adding17-23

alternate extensions, modifying or deleting17-23

browsing to the Cisco Unity Administrator on another server2-4

procedures, continued

call handler, creating21-3

call handler, modifying21-3

call routing rule, creating22-2, 24-3

call routing rule, modifying22-3, 24-4

cascading message notification, setting up17-19

chaining message notification, setting up17-18

changing call handler greetings by phone21-5

Cisco Unity Administrator, accessing2-2

Cisco Unity Administrator, accessing remotely2-2

Cisco Unity Administrator, exiting2-3

Cisco Unity subscribers, creating with the Import utility15-12

class of service, creating14-2

class of service, modifying14-3

Configuring IIS so that the Cisco Unity Administrator uses Anonymous authentication2-9, 2-10

CSV file, preparing to import Internet subscribers15-11

CSV file, preparing to import regular subscribers15-11

CSV file import errors, correcting15-13

distributing the root certificate to the trusted root store4-5

enabling warning tone for end of recording27-19

enhanced phone security, disabling10-3

enhanced phone security, setting up10-2

event notification, adding9-5

Field Help, displaying3-3

file transfers, performing9-14

holidays, identifying days as27-10

holidays, modifying27-11

interview handler, creating23-2

interview handler, modifying23-2

message waiting indicators, deleting or modifying17-15

message waiting indicators, enabling17-15

moving the Unity Messaging System mailbox9-18

Online Documentation, displaying3-2

pcAnywhere, ending a remote session9-16

pcAnywhere, setting up on a remote computer9-15

pcAnywhere, starting a remote session9-16

phone language settings, changing for Cisco Unity components11-3

phone language settings, changing in subscriber accounts11-3

public distribution list, creating18-2

public distribution list, modifying18-3

records, adding3-4

records, deleting a subscriber16-2

records, finding3-4

restriction table, creating25-3

restriction table, modifying25-4

schedule, creating27-9

schedule, modifying an existing27-10

schedule, specifying default27-10

setting up call handler greetings to be changed by phone21-4

setting up Cisco Unity to use SSL4-2

SMTP message notification, setting up9-7

Status Monitor, accessing9-3

Status Monitor, accessing remotely9-3

subscriber records, finding3-4

subscribers, adding to a class of service14-3

subscribers, adding to or removing from a public distribution list18-4

subscribers, reassigning to a class of service14-3

subscriber template, creating13-2

subscriber template, modifying13-2

voice mail notification, setting up9-6

Windows Terminal Client install disks, creating9-14

Windows Terminal Services, ending a remote session9-15

Windows Terminal Services, starting a remote session9-14

Windows Terminal Services Client, setting up on a remote computer9-14

profile settings

call handler21-5

class of service14-3

directory handler22-3

interview handler23-2

primary location26-2

profile settings, continued

public distribution list18-3

subscriber template13-2

public distribution lists

All Subscribers18-1

class of service access settings14-5

creating18-2

default lists18-1

deleting owner16-1

importing from Domino18-2

member settings18-3

profile settings18-3

subscriber template settings13-15

System Event Messages18-1

Unaddressed Messages18-1

Q

question settings, interview handler23-3

quick reference card8-1

R

recording

enabling warning tone for end of recording27-18, 27-19

microphones for subscribers7-6

system settings27-4

records

adding3-4

finding3-4

saving3-3

remote access9-13

restarting, Cisco Unity serverA-2

restriction tables

class of service access settings14-5

class of service settings14-10

creating25-3

examples and discussion25-2

predefined25-1

settings25-4

routing rules

adding22-2, 24-3

providing access to the Cisco Unity Greetings Administrator21-4

RSA SecurID10-1

S

Save icon3-3

saving data3-3

schedules

class of service access settings14-5

default27-9

effect on call routing rules24-2

system settings27-9

secure logon10-1

security

account lockout policy for GUI access27-11

account lockout policy for phone access19-2

account policy for phone access19-1

account settings for subscriber template13-4

password policy for GUI access27-11

password policy for phone access19-1

subscriber passwords13-4

shutting down Cisco UnityA-2

SIP integration settings27-16

SMTP gateway9-7

software versions, system settings27-4

speakers, using for playback7-6

SSL4-1

starting Cisco UnityA-3

Status Monitor

access to14-5

authentication9-3

logging on to9-3

overview9-3

URL9-3

subscriber accounts, deleting16-1

subscriber documentation8-1

subscribers

account settings17-4

adding using the Cisco Unity Administrator15-14

alternate extension settings17-22

caller input settings17-13

call transfer settings17-9

class of service14-1

class of service access settings14-5

class of service settings14-4

conversation settings17-7

creating accounts15-1

creating using the Cisco Unity Bulk Import wizard15-5

customizing conversation settings6-1

default accounts5-1

deleting accounts16-1

greetings settings17-11

identified subscriber messaging, setting up27-2

importing Domino users15-14

maximum greeting length14-9

message notification settings17-17

message settings17-15

password settings17-5

preparing to create15-2

private list settings17-6

profile settings17-1

recording names and greetings3-5, 6-6

secure logons10-1

settings overview17-1

settings subscribers can change8-2

templates13-1

training8-1

unlocking accounts17-4

subscriber templates

account settings13-4

caller input settings13-12

call transfer settings13-8

conversation settings13-5

creating13-1

defaults13-1

distribution list settings13-15

greetings settings13-10

message notification settings13-16

message settings13-13

password settings13-4

profile settings13-2

settings overview13-1

system access settings14-5

System Event Messages public distribution list18-1

system security10-1

system settings

configuration settings27-2

contacts27-5

enabling warning tone for end of recording27-18

GUI language settings27-6

holiday settings27-10

overview27-1

phone language settings27-5

recording settings27-4

schedule settings27-9

software versions27-4

voice port settings27-14

T

telephone user interface6-1, 13-5, 17-7

templates, subscriber

account settings13-4

caller input settings13-12

call transfer settings13-8

conversation settings13-5

creating13-1

defaults13-1

distribution list settings13-15

greetings settings13-10

message notification settings13-16

message settings13-13

templates, subscriber, continued

password settings13-4

profile settings13-2

settings overview13-1

Text to Speech

e-mail licenses14-9

fax settings12-1

languages11-1

setting default27-5

Tools Depot

Bulk Edit15-15, 17-1, 21-2

Bulk Logout9-17

traditional phone system integration settings27-17

training

operators8-4

subscribers8-1

transfer settings, call handler21-7

TRAP7-6

TUI6-1, 13-5, 17-7

U

UMR9-19

Unaddressed Messages public distribution list

overview18-1

responsibility for screening5-3, 9-9

undeliverable messages5-3, 9-9

unidentified callers, defined24-1

Unity Messaging Repository (UMR)9-19

Unity Messaging System mailboxes, moving9-18

URL

Cisco Personal Communications Assistant8-1

Cisco Unity Assistant8-1

Status Monitor9-3

user guide8-1

utilities

Bulk Edit15-15, 17-1, 21-2

Bulk Logout9-17

Event Notification9-5

GrantUnityAccess2-15

V

ViewMail for Lotus Notes, licenses14-9

Virtual Private Network (VPN)

remote access9-13

setting up remote administration9-17

voice port settings27-14

W

warning tone for end of recording, enabling27-18, 27-19

Windows NT Challenge/Response authentication2-5

Windows Terminal Services, setting up remote administration9-13

wizards, Bulk Import15-5