Cisco Unity System Administration Guide (With Lotus Domino), Release 4.0(2) - Multiple Languages [Cisco Unity]

Table Of Contents

Multiple Languages

Overview: Multiple Languages

Installing Languages

Specifying Phone Languages

Specifying GUI Languages

Multiple Languages

Overview: Multiple Languages

If your organization purchased language licenses, the Cisco Unity Administrator provides settings for phone, Text to Speech (TTS), and GUI languages. Phone languages are the languages in which Cisco Unity can play system prompts to subscribers and callers; TTS languages are the languages in which Cisco Unity can play e-mail messages over the phone, and GUI languages are the languages in which the Cisco Unity Administrator is displayed.

The number of language licenses available determines how many phone, TTS, and GUI languages Cisco Unity can load and use at a time. For example, if your organization has two phone language licenses, but has four languages installed, Cisco Unity will allow you to load and use only two at any one time. You can, however, select which two are used, and you can change this selection at any time. This flexibility allows you to better manage the language needs of your users.

Customizing system prompts is not supported for any of the Cisco Unity phone languages. All system prompts are automatically deleted and replaced whenever you upgrade Cisco Unity, including the installation of maintenance releases.

Installing Languages

The phone, TTS, and GUI languages installed on the Cisco Unity server are chosen during the initial Cisco Unity setup, and the appropriate files are copied to the Cisco Unity server for each selected language. Typically, any phone language that you install can also be used as your TTS language with the following exceptions:

•If you installed Australian English or New Zealand English as your phone language during setup, you also need to install either UK English or United States English to serve as your default TTS language.

•There is no appropriate TTS language available for Brazilian Portuguese or Korean.

•Mainland Mandarin and Japanese TTS require specific language settings on the Cisco Unity server. Do the following procedures, as applicable.

To Use Mainland Mandarin Text to Speech

Step 1 On the Windows Start menu, click Settings > Control Panel > Regional Options.

Step 2 On the General tab, in the Your Locale (Location) list, click Chinese (PRC).

Step 3 In the Language Settings for the System box, click Simplified Chinese.

If you have a multi-lingual system, choose additional languages as applicable.

Step 4 Click Set Default. The Set System Locale dialog box opens.

Step 5 In the Select Appropriate Locale list, click Chinese (PRC).

Step 6 Restart the Cisco Unity server for the changes to take effect.

To Use Japanese Text to Speech

Step 1 On the Windows Start menu, click Settings > Control Panel > Regional Options.

Step 2 On the General tab, in the Your Locale (Location) list, click Japanese.

Step 3 In the Language Settings for the System box, click Japanese.

If you have a multi-lingual system, choose additional languages as applicable.

Step 4 Click Set Default. The Set System Locale dialog box opens.

Step 5 In the Select Appropriate Locale list, click Japanese.

Step 6 Restart the Cisco Unity server for the changes to take effect.

If during initial setup you did not install the language(s) you need, refer to the "Adding Languages to the Cisco Unity System" section in the "Modifying a Cisco Unity 4.0 System" chapter of the Cisco Unity Installation Guide for details on how to upgrade languages. If you are adding TTS, refer to the "Adding Text to Speech to the Cisco Unity System" section. (The Cisco Unity Installation Guide is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_guides_books_list.html.)

Specifying Phone Languages

You specify a default phone language and other system-wide phone language settings on the System > Configuration > Phone Languages page. To plan and record your default phone language and default TTS language, see the "Phone Languages Settings" section on page 27-5.

If desired, you can customize the language setting for individual Cisco Unity components without changing the default language settings for the rest of the system. The phone language setting is available for the following Cisco Unity components: subscriber accounts, routing rules, call handlers, interview handlers, and the directory handler. For each of these entities, you can specify a phone language or you can specify Inherited.

With the Inherited setting, Cisco Unity determines the phone language to use for callers on a per-call basis, depending on how the call is processed. For example, you can set up a call handler with the Inherited language setting, and also set it up to receive calls from two different routing rules, each with their own language setting. In this situation, the language in which Cisco Unity plays the call handler system prompts will depend on which rule routed the call. Note that if you specify Inherited as the language setting on every component in your system that processes a call, then Cisco Unity plays the system prompts in the default phone language.

To Change the Phone Language Settings for Cisco Unity Components

Step 1 In the Cisco Unity Administrator, go to the applicable Call Routing, Call Handler, Interview Handler, or Directory Handler page.

Step 2 Do the applicable action:

•For routing rules, go to the Direct Calls page or Forwarded Calls page.

•For call handlers, go to the Profile page.

•For interview handlers, go to the Profile page.

•For directory handlers, go to the Profile page.

Step 3 In the Language field, select one of the languages listed, or select Inherited.

To Change Phone Language Settings for Subscriber Accounts

For each subscriber account, you can specify the language in which system prompts are played to callers (this affects prompts such as "You may record your message at the tone") and you can change the language that subscribers hear when listening to the subscriber conversation.

Step 1 In the Cisco Unity Administrator, go to any Subscriber page.

Step 2 Do the following as applicable:

•To change the phone language for callers, go to the Messages page. In the Language That Callers Hear field, select a specific language or select Inherited.

•To change the phone language for subscribers, go to the Conversation page. In the Subscriber's Language field, select one of the languages listed.

Note that if the class of service to which a subscriber belongs has TTS, the language you select in the Subscriber's Language field also controls the language that the TTS e-mail reader uses. Before changing the TTS language for a subscriber, verify that you have the appropriate languages installed. See the "Installing Languages" section for more information.

Specifying GUI Languages

You specify a default GUI language and other system-wide GUI language settings on the System > Configuration > GUI Languages Page. To change the GUI language used in the Cisco Unity Administrator and the Cisco Personal Communications Assistant (PCA), select a language in the browser. (Subscribers use the Cisco PCA to access the Cisco Unity Assistant. Note that in version 3.1 and earlier, the Cisco Unity Assistant was known as the ActiveAssistant, or AA.)

For the Cisco Unity Administrator, note that the language selected in the browser must be one of the languages in the Loaded list on the GUI Languages page. If the language that you select in the browser is not among the loaded languages, Cisco Unity uses the default GUI language; for the Cisco PCA, the language selected in the browser must be one of the languages that the Cisco PCA offers.

See the "GUI Languages Settings" section on page 27-6 for more information.

	Cisco Unity System Administration Guide (With Lotus Domino), Release 4.0(2)
	Multiple Languages
Cisco Unity System Administration Guide (With Lotus Domino), Release 4.0(2) Index Preface Introduction Accessing the Cisco Unity Administrator Using the Cisco Unity Administrator Setting Up Cisco Unity to Use SSL Default Accounts and Message Handling Cisco Unity Conversation Setting Up Client Applications Subscriber and Operator Orientation Maintaining Cisco Unity Enhanced Phone Security Multiple Languages Integrating a Fax Server with Cisco Unity Subscriber Template Settings Class of Service Settings Creating Subscriber Accounts Deleting Subscriber Accounts Subscriber Settings Public Distribution List Settings Account Policy Settings Call Management Call Handler Settings Directory Handler Settings Interview Handler Settings Call Routing Restriction Tables Network Settings System Settings Appendix A: Exiting and Starting the Cisco Unity Software and Server Glossary	Download this chapter Multiple Languages Download the complete book PDF of Entire Book (PDF - 3 MB) Feedback Table Of Contents Multiple Languages Overview: Multiple Languages Installing Languages Specifying Phone Languages Specifying GUI Languages Multiple Languages Overview: Multiple Languages If your organization purchased language licenses, the Cisco Unity Administrator provides settings for phone, Text to Speech (TTS), and GUI languages. Phone languages are the languages in which Cisco Unity can play system prompts to subscribers and callers; TTS languages are the languages in which Cisco Unity can play e-mail messages over the phone, and GUI languages are the languages in which the Cisco Unity Administrator is displayed. The number of language licenses available determines how many phone, TTS, and GUI languages Cisco Unity can load and use at a time. For example, if your organization has two phone language licenses, but has four languages installed, Cisco Unity will allow you to load and use only two at any one time. You can, however, select which two are used, and you can change this selection at any time. This flexibility allows you to better manage the language needs of your users. Customizing system prompts is not supported for any of the Cisco Unity phone languages. All system prompts are automatically deleted and replaced whenever you upgrade Cisco Unity, including the installation of maintenance releases. Installing Languages The phone, TTS, and GUI languages installed on the Cisco Unity server are chosen during the initial Cisco Unity setup, and the appropriate files are copied to the Cisco Unity server for each selected language. Typically, any phone language that you install can also be used as your TTS language with the following exceptions: •If you installed Australian English or New Zealand English as your phone language during setup, you also need to install either UK English or United States English to serve as your default TTS language. •There is no appropriate TTS language available for Brazilian Portuguese or Korean. •Mainland Mandarin and Japanese TTS require specific language settings on the Cisco Unity server. Do the following procedures, as applicable. To Use Mainland Mandarin Text to Speech Step 1 On the Windows Start menu, click Settings > Control Panel > Regional Options. Step 2 On the General tab, in the Your Locale (Location) list, click Chinese (PRC). Step 3 In the Language Settings for the System box, click Simplified Chinese. If you have a multi-lingual system, choose additional languages as applicable. Step 4 Click Set Default. The Set System Locale dialog box opens. Step 5 In the Select Appropriate Locale list, click Chinese (PRC). Step 6 Restart the Cisco Unity server for the changes to take effect. To Use Japanese Text to Speech Step 1 On the Windows Start menu, click Settings > Control Panel > Regional Options. Step 2 On the General tab, in the Your Locale (Location) list, click Japanese. Step 3 In the Language Settings for the System box, click Japanese. If you have a multi-lingual system, choose additional languages as applicable. Step 4 Click Set Default. The Set System Locale dialog box opens. Step 5 In the Select Appropriate Locale list, click Japanese. Step 6 Restart the Cisco Unity server for the changes to take effect. If during initial setup you did not install the language(s) you need, refer to the "Adding Languages to the Cisco Unity System" section in the "Modifying a Cisco Unity 4.0 System" chapter of the Cisco Unity Installation Guide for details on how to upgrade languages. If you are adding TTS, refer to the "Adding Text to Speech to the Cisco Unity System" section. (The Cisco Unity Installation Guide is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_guides_books_list.html.) Specifying Phone Languages You specify a default phone language and other system-wide phone language settings on the System > Configuration > Phone Languages page. To plan and record your default phone language and default TTS language, see the "Phone Languages Settings" section on page 27-5. If desired, you can customize the language setting for individual Cisco Unity components without changing the default language settings for the rest of the system. The phone language setting is available for the following Cisco Unity components: subscriber accounts, routing rules, call handlers, interview handlers, and the directory handler. For each of these entities, you can specify a phone language or you can specify Inherited. With the Inherited setting, Cisco Unity determines the phone language to use for callers on a per-call basis, depending on how the call is processed. For example, you can set up a call handler with the Inherited language setting, and also set it up to receive calls from two different routing rules, each with their own language setting. In this situation, the language in which Cisco Unity plays the call handler system prompts will depend on which rule routed the call. Note that if you specify Inherited as the language setting on every component in your system that processes a call, then Cisco Unity plays the system prompts in the default phone language. To Change the Phone Language Settings for Cisco Unity Components Step 1 In the Cisco Unity Administrator, go to the applicable Call Routing, Call Handler, Interview Handler, or Directory Handler page. Step 2 Do the applicable action: •For routing rules, go to the Direct Calls page or Forwarded Calls page. •For call handlers, go to the Profile page. •For interview handlers, go to the Profile page. •For directory handlers, go to the Profile page. Step 3 In the Language field, select one of the languages listed, or select Inherited. To Change Phone Language Settings for Subscriber Accounts For each subscriber account, you can specify the language in which system prompts are played to callers (this affects prompts such as "You may record your message at the tone") and you can change the language that subscribers hear when listening to the subscriber conversation. Step 1 In the Cisco Unity Administrator, go to any Subscriber page. Step 2 Do the following as applicable: •To change the phone language for callers, go to the Messages page. In the Language That Callers Hear field, select a specific language or select Inherited. •To change the phone language for subscribers, go to the Conversation page. In the Subscriber's Language field, select one of the languages listed. Note that if the class of service to which a subscriber belongs has TTS, the language you select in the Subscriber's Language field also controls the language that the TTS e-mail reader uses. Before changing the TTS language for a subscriber, verify that you have the appropriate languages installed. See the "Installing Languages" section for more information. Specifying GUI Languages You specify a default GUI language and other system-wide GUI language settings on the System > Configuration > GUI Languages Page. To change the GUI language used in the Cisco Unity Administrator and the Cisco Personal Communications Assistant (PCA), select a language in the browser. (Subscribers use the Cisco PCA to access the Cisco Unity Assistant. Note that in version 3.1 and earlier, the Cisco Unity Assistant was known as the ActiveAssistant, or AA.) For the Cisco Unity Administrator, note that the language selected in the browser must be one of the languages in the Loaded list on the GUI Languages page. If the language that you select in the browser is not among the loaded languages, Cisco Unity uses the default GUI language; for the Cisco PCA, the language selected in the browser must be one of the languages that the Cisco PCA offers. See the "GUI Languages Settings" section on page 27-6 for more information.
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