FeedbackTable Of Contents
A - B - C - D - E - F - G - H - L - O - P - Q - R - S - T - U - V -
index
A
access code, missing for external line 7-8
account, locked 8-9
ActiveAssistant
access denied 8-7
access problems 11-7
missing or unusable pages 11-7
Active Directory monitor errors 8-21
AGC 5-13
AMIS
and Toshiba phone systems 4-18
fourth-column tones, problems with 4-17
messages, delivery delays 4-3
messages are not delivered to UAmis mailbox 4-6
messages leave UAmis mailbox but are not delivered 4-9
messages stuck in UAmis mailbox 4-7
micro traces 4-20
transmission, viewing 4-16
troubleshooting problems with inbound messages 4-10
troubleshooting problems with outbound messages 4-5
Application logs, finding errors 8-3
audio quality 5-1
automatic gain control 5-13
B
browser error messages 8-5
busy ports notification 8-10
C
calls
disconnected 4-24
internal, not answered 2-8
none answered 2-2
some answered 2-8
call transfers
remapped extensions not working 3-5
transferred to incorrect greeting 3-1
Call Viewer utility, about 10-14
Cisco CallManager integration
diagnostic test setup 1-2
multimedia sound system problems 11-6
subscriber transfer problems 3-4
Cisco CallManager phone system, DTMF signal problems 11-3
Cisco TAC, reporting problems to 1-4
Cisco Unity
services definition table A-1
tray icon missing 11-7
Cisco Unity Administrator
access problems 11-7
unusable or missing pages 11-7
Cisco Unity Visual Messaging Interface
missing or unusable pages 11-7
class of service
Exchange account, associating with Administrator COS 8-5
license limit reached 8-8
logon access denied 8-5
codecs 5-9
comfort noise 5-18
COM ports
disabling device detection 2-4
viewing assignments 2-3
conversation errors 8-9
D
data packets, viewing 10-2
delayed messages, causes of 4-2
diagnostics
Diagnostic traces table 1-11
test setup 1-1
Diagnostic Tool 10-15
Dialogic
quiet parameter, changing 4-23
single-line test setup 1-3
startup problem when using pcAnywhere 11-8
traces, obtaining 1-14
Dialogic automatic gain control 5-16
dial tone 4-25
disabling
COM ports 2-3
detection of devices on COM ports 2-4
diagnostic logs 10-15
disconnected calls 4-24
disconnect tone values, determining 4-25
DohPropTest, using to view or remove messages from the UAmis mailbox 4-14
Dr. Watson logs, obtaining 1-9
DTMF
duration and delay settings, comparing 11-5
phone signal problems 11-3, 11-4
testing on feature-set phones 11-4
testing on operator console 11-5
E
attachments, fax problems 9-2
text-to-speech problems 8-11
error messages
Active Directory monitor 8-21
AMIS 8-12
browser 8-5
e-mail and voice 8-9
Exchange 5.5 directory monitor 8-17
startup 8-2
Windows 8-5
errors, finding in Application and System Event logs 8-3
Event log traces, obtaining 1-9
Example Subscriber, using as test subscriber 1-2
Exchange
changing MTA settings 4-4
mailbox full 4-5
server down or disconnected 4-3
Exchange 5.5 directory monitor errors 8-17
extension remapping 3-5
external lines
access code missing 7-8
use in message notification 7-6
F
fax
delivery problems 9-2
e-mail attachment, problems 9-2
verifying subscriber settings 9-1
feature set phones, DTMF signal problems 11-4
forward timer, out of synch 3-2
G
G.729 enabled registry setting 5-9
gain control 5-13
greetings
call transfer problems 3-1
wrong greeting plays 3-4
greeting volume 5-1
H
hacker attack, recovery from 11-7
Host Service settings, changing 11-9
hunt groups
confirming programming with Cisco Unity failover 2-9
confirming programming without Cisco Unity failover 2-8
programming errors 2-8
I-K
Integration Monitor
correcting display problems 10-6
display options table 10-4
field value table 10-3
frequently asked questions 10-5
utility, about 10-2
integrations
call transfer problems 3-1
internal calls, not answered 2-8
test setup, single-line 1-3
verifying settings (Cisco CallManager) 3-4
L
Learn Tones
process failure, troubleshooting 10-13
switch configuration file location 10-9
tone definitions 10-8
utility, about 10-7
Libra TSP traces, obtaining 1-14
log files, creating 10-15
logs and traces 1-8
LPT1 port settings, changing 8-5
M-N
macro traces 10-15
median volume setting 5-16
message notifications
access code errors 7-8
device problems 7-9
dual integration settings, correcting 7-10
external numbers, no calls made 7-6
port setup 7-2
setup, testing 7-4
slow for multiple subscribers 7-2
slow for single subscriber 7-4
subscriber errors 7-6
testing devices 7-9
message playback volume 5-1
messages
AMIS delivery problems 4-3
AMIS inbound delivery problems 4-10
AMIS outbound delivery problems 4-5
delayed 4-2
disappearing 4-4
leave UAmis mailbox but not delivered 4-9
not delivered to UAmis mailbox 4-6
notifications, types that trigger 7-8
playback volume problems 5-1
recording cuts off 4-23
server outage, recording during 4-3
stuck in UAmis mailbox 4-7
messaging waiting indicators (MWIs)
micro traces, AMIS 4-20
Miu
diagnostics 1-10
startup problem when using pcAnywhere 11-8
multimedia sound system problems 11-6
MWIs. See message waiting indicators
O
opening greeting
caller hears in error (Cisco CallManager integration) 3-4
caller hears instead of personal options 11-2
P
packets, viewing values 10-2
pcAnywhere, startup problems 11-8
phone system
line not working 2-15
packets, viewing 10-2
programming, confirming (Ericsson MD-110) 3-4
settings, verifying 2-2
port configuration
confirming 2-13
disabled or set incorrectly 2-14
message notification problems 7-2
system key, does not match 2-12
ports
all ports busy notification 8-10
assigned incorrectly 2-3
calls misdirected 2-13
disabled 2-14
enabled in Registry 2-14
hanging due to misconfiguration 7-3
message notification setup 7-3
verifying number 2-13
Q
quiet parameter, Dialogic voice card 4-23
R
Registry, using to enable ports 2-14
remapped extensions, testing 3-5
Remote Service settings, changing 11-9
reorder tone
hearing, at end of message 4-25
hearing, when answering call 3-7
repeat notifications 7-6
reports
generation problems 12-1
notification problems 12-3
restart notifications 7-6
ring signal, testing 2-7
rings to wait, setting 3-7
routing rules, testing 2-11
S
services, Cisco Unity A-1
service startup settings, checking 8-2
Set Record Format utility 5-9
Set Volume utility 5-2
single-line tests, setup 1-3
Skinny TSP traces, obtaining 1-15
startup problems
browser error messages 8-5
error messages 8-2
Miu with pcAnywhere 11-8
Status Monitor
accessing after upgrade 8-8
access problems 11-7
missing or unusable pages 11-7
subscribers
conversation problems 11-2
Exchange mailbox, full 4-5
supervised transfers, confirming settings 3-2
Switch.ini version, locating 1-6
System Event logs, finding errors 8-3
system event notifications 8-11
system key problems 2-12
T
Technical Assistance Center (TAC), Cisco 1-4
test extensions, setting up 1-1
testing
DTMF signals on feature-set phones 11-4
DTMF signals on operator console 11-5
hunt group programming (non-IP phone systems) 2-10
remapped extensions 3-5
routing rules 2-11
touchtones, no response to 11-3
traces
AMIS 4-20
TSP 1-13
TSP version number, locating 1-6
U
UAmis mailbox
determining why messages are stuck 4-7
viewing or removing messages from 4-14
Unity Diagnostic Tool
AMIS micro traces 4-20
setting and retrieving AMIS traces. 4-15
Universal Dialogic Diagnostics utility 10-20
utilities
Advanced Settings Tool 10-18
Call Viewer 10-14
Cisco Unity Diagnostic Tool 10-15
Integration Monitor 10-2
Learn Tones 10-7
Set Record Format 5-9
Set Volume 5-2
Universal Dialogic Diagnostics 10-20
Wave Gain 5-11
V
verifying
fax settings, subscriber 9-1
integration settings, Cisco CallManager 3-4
phone system settings 2-2
ports, number of 2-13
ViewMail phone recording and playback failure 8-7
virus, recovery from 11-7
Visual Messaging Interface (VMI)
missing or unusable pages 11-7
voice cards
Dialogic, testing with UDD utility 10-20
problems, isolating 2-15
Voice Connector
enabling log file 4-14
troubleshooting problems with 4-6
voice server
hard disk almost full errors 8-11
restarting 8-12
volume, greetings and voice names 5-1
W-Z
Wave Gain utility 5-11
web pages missing or unusable 11-7