Performing Your System Installation
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Performing Your System Installation
Multistage System Installation
Component Release Notes and Installation and Upgrade Documents
Performing Your System Installation
This topic provides guidance for the installation order of components for a Cisco Unified Communications System Release 8.5(1) contact center deployment. This information is to be used with the information from the planning and design phases as input to the implementation plan. The implementation plan drives the staging, phases and deadlines of the system installation.
This document does not describe installation procedures for individual components. This information is included in the installation documents for the components. See Related Documentation for references to these documents.
This topic contains the following sections:
NoteMany of the contact center component names have changed as part of Cisco Unified Communications System releases. Only the latest product names are used in this document, even when referencing products from previous releases.
Deployment Models
This section describes the general order of installation for each Cisco Unified Communications System deployment model. Because each model can include different components, compare these deployments to your deployment to best understand the installation process that is applicable in your environment.
The following sections list the installation sequence of components in the various deployment models in the Cisco Unified Communications contact center test environment:
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Detailed information about these contact center deployment models at different sites is available at http://www.cisco.com/cisco/web/docs/iam/unified/ipcc851/Review_Tested_Deployment_Models.html and in the following documents:
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http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.5.1/system_description/SD851.pdf•
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/design/guide/uccesrnd80.pdfAfter you determine the general installation sequence for your deployment model, use one of the installation strategies that is described in Installing Components to install your components.
Single Site Model
A single site deployment refers to any scenario where all voice gateways, agents, desktops, phones, and call processing servers (Unified Communications Manager, Unified ICME/Unified CCE, and
Unified IP IVR, Unified CCX or Unified CVP) are located at the same site and have no WAN connectivity between any Unified CCE software modules.In the single site model, be aware of the following installation order for:
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NoteMultisite Centralized Model
A multi-site deployment with centralized call processing refers to any scenario where call processing servers (Unified Communications Manager, Unified ICME, and Unified IP IVR, Unified CCX, or Unified CVP) are located at the same site, while any combination of voice gateways, agents, desktops, and phones are located remotely across a WAN link or centrally.
In the multisite centralized model, install the central site first and then install the remote sites.
Central Site
In the central site, be aware of the following installation order for:
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NoteRemote Site
For the remote site(s), be aware of the following installation order for:
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Multisite Distributed Model
In this model, each site has its own Unified Communications Manager cluster, treatment and queue points, Peripheral Gateways, and CTI Server. However, as with the centralized call processing model, sites could be deployed with or without local voice gateways. Some deployments may also contain a combination of distributed voice gateways (possibly for locally dialed calls) and centralized voice gateways (possibly for toll-free calls) as well as centralized or distributed treatment and queue points. The multisite distributed model includes several Unified CCE and Unified Communications Manager cluster sites interconnected by ICT or H.323 trunks.
Install the components in each cluster site and any small remote sites as listed in the Multisite Centralized Model section.
NoteClustering over the WAN Model
In the Clustering over the WAN (CoW) model, a single Unified Communications Manager cluster with its subscriber servers and Unified CCE components are split across multiple sites connected via a QoS-enabled WAN. This model provides the redundancy of the distributed model with the simplicity of administering a single Unified Communications Manager cluster and Unified CCE installation.
Install the central sites first where CoW is implemented and then install any remote sites as listed in the Multisite Centralized Model section.
NoteInstalling Components
After you review the general install sequence for your specific deployment model, install your components based on the following installation strategies:
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See Chapter 1 "Planning Your System Installation" for additional information about the above installation strategies and Chapter 2 "Preparing for Your System Installation" for the software release versions of the components in the release set being installed.
NoteTo install each component, see the product-specific installation document for the relevant release for detailed information. See Related Documentation for a list of this documentation.
Single-Stage Installation
The single-stage installation process is recommended for small single-site and multisite installations and can be performed in a single installation window.
Table 3-1 lists the recommended order in which to install components. See Chapter 2 "Preparing for Your System Installation" for the software release versions of the components in the release set being installed.
Table 3-1 Single-stage Installation Order for Contact Center Components
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Switches and routers
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Voice and data gateways and gatekeepers/proxy servers
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Security components
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Wireless components
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Directory and network services
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Network management components
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Call processing components
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Messaging components
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Media resources
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Contact center routing components
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Agent management components
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Agent desktop client software
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Queuing and self-service components1 and reporting applications
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Cisco application
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Third-party on-board agents2
1 In most deployments, you need to install only one of these queuing and call treatment components. However, if you want to deploy a parent and child model, you can install both components.
2 If using MCS servers for Unified Communications Manager Release 8.5(1), third-party on-board agents must be installed on a separate MCS server.
Multistage System Installation
A multistage system installation is the recommended approach for medium and large single-site and medium multisite installations. In this installation process, components are grouped together for installing in several stages or installation windows. Within each installation window, there is a recommended order for installing each component.
The grouping of the components into the stages may vary depending on the size of the networks being installed. For smaller networks, several separate installation windows may be collapsed into a single installation window. Additional stages may be necessary for larger sites.
After each installation window, we recommend that you verify that the interoperability of the installed components before you initiate the next installation stage listed in the table. We also recommend that you maintain a list to track the components that have been installed and the ones yet to be installed.
Table 3-2 lists the recommended order in which to install components in stages and the sequence within each stage. See Chapter 2 "Preparing for Your System Installation" for the software release versions of the components in the release set.
Table 3-2 Multistage System Installation Order for Contact Center Components
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Switches and Routers
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Voice and data gateways and gatekeepers/proxy servers
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Security components
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Wireless components
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Directory and network service components
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Network management components
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Call processing components
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Messaging components
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Media components
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Contact center routing components
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Agent Management components1
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Agent Desktop client software
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Queuing and self-service components2 and reporting applications
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Cisco applications co-resident on MCS servers
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Third party on-board agents3 on MCS servers
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1 In most deployments, you need to install either CTI OS or CAD systems for agent desktop capabilities.
2 In most deployments, you need to install only one of these queuing and call treatment components. However, if you want to deploy a parent and child model, you can install both Unified IP IVR and Unified CVP components.
3 If using MCS servers for Unified Communications Manager Release 8.5(1), third party on-board agents must be installed on a separate MCS server.
Postinstallation Tasks
After you complete the tasks in the implement phase and install the contact center components in the Cisco Unified Communications System release set, be aware of the following postinstallation phases and related tasks.
NoteImplement Phase
Configure the newly-installed contact center system using the configuration information available at: http://docwiki.cisco.com/wiki/Category:Unified_Communications_System_Implementation
Operate Phase
Ensure that the newly-installed contact center system is fully operational by performing tasks that include the following:
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Optimize Phase
During this phase, perform system optimization tasks such as:
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Related Documentation
The following sections list compatibility guides and installation documentation for Cisco Unified Communications System components:
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For information about support for legacy products and third-party product interoperability with Cisco Unified Communications contact center products, see the Cisco Interoperability Portal at:
www.cisco.com/go/interoperability
Compatibility Guides
For compatibility and interoperability information about Unified Communications Manager, Unified Contact Center Enterprise, Unified IP IVR and other Cisco Unified Communications contact center products, see the following sites:
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http://tools.cisco.com/ITDIT/vtgsca•
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(Unified CVP), Release 8.5(1) at: http:/www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_technical_reference_list.html•
http://www.cisco.com/en/US/products/sw/custcosw/ps14/prod_technical_reference_list.html•
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Component Release Notes and Installation and Upgrade Documents
Table 3-3 provides a listing of contact center components and URLs for related component release notes and installation and upgrade documents.
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