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Cisco Computer Telephony Integration Option

Technical References

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CTI OS 7.5
- Cisco Unified CRM Connector for Siebel, Release 7.5(1) (PDF - 3 MB)
CTI OS 7.2
- CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.2(1)
CTI OS 7.0
- CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
CTI OS 6.0
- Cisco ICM Software Release 6.0(0) CTI Driver for Siebel 7 Reference Guide
CTI OS 5.1
- Cisco ICM Software Release 5.1 CTI Driver for Siebel 7 Reference Guide
CTI OS 5.0
- Cisco ICM Software Release 5.0 CTI Driver for Siebel 7 Reference Guide
CTI OS 4.7
- Cisco ICM Software Release 4.7 CTI Driver for Siebel 7 Reference Guide (PDF - 1 MB)
- Cisco ICM Software Release 4.7 CTI Driver for Siebel 6 Reference Guide (PDF - 2 MB)
CTI OS 4.6
- Cisco ICM Software Release 4.6 CTI Driver for Siebel 6 Reference Guide
- Cisco ICM Software Release 4.6 CTIClient Reference Guide (PDF - 3 MB)
Compatibility Information
- CTI Compatibility Matrix (11 KB)
Reference Information
- CTI OS Bandwidth Calculator (19 KB)
- TAC Newsletter