Getting Started
Cisco IP Phone Messenger enables your Cisco Unified IP phone to receive, send, and reply to instant messages. It is only available on your phone if your company is using the Cisco Unified Presence Server, and your system administrator has enabled Cisco IP Phone Messenger. Check with your system administrator if you are not sure if Cisco IP Phone Messenger is available for you.
About Cisco IP Phone Messenger
Cisco IP Phone Messenger lets you manage your instant messages and contacts on a Cisco Unified IP Phone in the following ways:
Using Cisco IP Phone Messenger on the Phone or Web
The Cisco IP Phone Messenger service consists of two task management components: a service application on your Cisco Unified IP Phone and User Options web pages. You can perform some tasks using either component, but other tasks require you to use just one of these.
User Options Web Pages
Some tasks require that you use the Cisco IP Phone Messenger User Options web pages, which you can access using a a supported web browser on your computer. You use the User Options web pages to customize settings, create personal response messages, organize contacts, and send broadcast messages.
Supported web browsers include:
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Microsoft Internet Explorer version 6.0 or later
•Netscape Navigator version 7.1 or later
The Cisco IP Phone Messenger User Options web pages are located on a different server than the Cisco CallManager User Options web pages. Your system administrator should provide you with the information you need.
Phone Service
The Cisco IP Phone Messenger service is an application that runs on your Cisco Unified IP Phone. (A service is a special type of XML-based application that can run on Cisco Unified IP Phones.) You use this service to communicate with your co-workers using text-based instant messaging on your Cisco Unified IP Phone. Your system administrator must first assign this service to the phone before you can access it.
This service might be assigned to a phone associated with your user ID (assigned) or not associated (unassigned). This assignment impacts the information required to access Cisco IP Phone Messenger on your phone.
Logging into Cisco IP Phone Messenger
You can log into Cisco IP Phone Messenger using either component, as follows:
•User Options web pages—You must use your computer and a web browser to log into the User Options web pages.
•Phone service—Depending on whether the service is assigned or unassigned, you must log into the service by entering your PIN and in some cases your user ID as follows:
–Assigned—your user ID is not required to log in on a phone assigned to you. Typically, you cannot log into Cisco IP Phone Messenger on a phone assigned to another user: your PIN will not work with someone else's user ID. The exception is if the phone has Extension Mobility configured on it, in which case you can log into Extension Mobility and then log into Cisco IP Phone Messenger.
–Unassigned—your user ID is required to log in. Any user with a valid user ID and PIN configured to use Cisco IP Phone Messenger can log in on an unassigned phone.
Note If you are already logged into Cisco IP Phone Messenger on another phone, a multi-login alert will display when you attempt to log in. You must respond to this alert before you can log in. Choose Yes to log out of other phones automatically or No to remain logged into other phones. When you are logged into multiple phones simultaneously, all instant messages appear on each phone, which might be a privacy concern.
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> Phone Messenger (or similar name).
Logging Out of Cisco IP Phone Messenger
You can log out of Cisco IP Phone Messenger at any time:
•User Options web pages—You can log out of the User Options web pages at any time. However, for security purposes, you will be automatically logged out of the User Options web pages after about 30 minutes of inactivity.
•Phone Service—You can log out of Cisco IP Phone Messenger on your phone at any time, but you can also set a maximum session time, for increased security. Depending on whether your user ID is associated with the phone on which you are using Cisco IP Phone Messenger, you might need to enter your PIN when logging out:
–Assigned—PIN is required to log out
–Unassigned—PIN is not required to log out, but you can require an unassigned phone to log you out automatically, for increased security
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> Phone Messenger > Settings.
Entering Text on the Phone
When you compose an instant message or enter a user ID to add a contact to your contact list, use the Cisco Unified IP Phone dial pad to enter letters, numbers, and other characters. You press a key once to select the first available character on the key, twice to select the second available character, three times to select the third available character, and so on.
For example, you press the 2 key once for a, twice for b, three time for c, and four times for 2.
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