Table Of Contents
Release Notes for Cisco Unified Personal Communicator Release 7.0
These release notes describe the new features and caveats for Cisco Unified Personal Communicator Release 7.0(1) and 7.0(2).
To view the release notes for previous versions of Cisco Unified Personal Communicator, go to http://www.cisco.com/en/US/products/ps6844/prod_release_notes_list.html.
For details about downloading the software, see Installation Notes.
These release notes describe requirements, restrictions, and caveats for Cisco Unified Personal Communicator. These release notes are updated for every maintenance release and every major release but not for patches or hotfixes.
Before you install Cisco Unified Personal Communicator, review this document for issues that might affect your system. For a list of the open caveats, see Open Caveats.
For Cisco Unified Personal Communicator to successfully operate as an endpoint, your network must meet the requirements in the following sections:
Voice over IP
You must configure voice over IP (VoIP) on your Cisco routers and gateways.
Network Ports Used by Cisco Unified Personal Communicator
Cisco Unified Personal Communicator expects inbound and outbound traffic to occur on particular ports through particular protocols.
Cisco Unified Personal Communicator allows the operating system to choose a port for the origination of all types of traffic, except for Real-Time Transport Protocol (RTP). Cisco Unified Personal Communicator selects a port to send and receive RTP traffic. The application uses port 16384 as the base port for the initial stream and uses higher port numbers for additional RTP and RTCP streams. For a particular stream, Cisco Unified Personal Communicator always uses the same port in the range to send and receive.
Network Ports for Inbound Traffic
Table 1 lists the network ports for inbound traffic that Cisco Unified Personal Communicator monitors.
Network Ports for Outbound Traffic
Table 2 lists the network ports for outbound traffic to which Cisco Unified Personal Communicator connects.
Table 2 Network Ports for Outbound Traffic
Protocol Ports Description
Connects to Cisco Unified MeetingPlace Express or Cisco Unified MeetingPlace servers.
Connects to Cisco WebEx servers. Note, if your configured Cisco WebEx server is located outside of your network, web access is required. If a proxy is required to access the web, you will not be able to use the Cisco WebEx feature without action from your IT department.
Connects to Cisco Unity SOAP Service to decrypt the session keys for secure voicemails.
IMAP (SSL, TCP, TLS)
143, 993, and 7993
Connects with the Cisco Unity Connection mailstore for voicemail retrieval.
IMAP (SSL, TCP, TLS)
Connects with the Cisco Unity mailstore (with Microsoft Exchange) for voicemail retrieval.
16384 to 16424
Sends RTP media streams for audio and video.
•Registers the softphone with Cisco Unified Communications Manager, and is used for call signaling.
•Registers with the Cisco Unified Presence SIP proxy for SIMPLE presence, publishes and subscribes to Cisco Unified Presence.
SOAP1 over HTTPS
•Downloads configuration data from the Cisco Unified Presence server, manages contact lists and privacy, searches for user IDs, sets persistent presence states, and so on.
•Connects with Cisco Unified MeetingPlace Express servers.
•Connects to Cisco Unity for secure message services.
•Connects to the LDAP server for the Cisco Unified Personal Communicator contact searches.
•Connects to the CTI gateway, which is the CTIManager component of Cisco Unified Communications Manager.
16384 to 16424
1 SOAP = Simple Object Access Protocol
Configurations that Use Network Ports
You can use the network port information for these configurations:
•To unblock traffic destined for Cisco Unified Personal Communicator through a firewall. For details, see Configuring Network Ports on Client Computers.
To avoid blocking availability status information, verify that firewalls on the client computer or on the network are configured to allow Cisco Unified Personal Communicator traffic.
•To apply quality of service (QoS) policies or routing access control lists (ACLs) to prioritize Cisco Unified Personal Communicator traffic. For details, see Routing Access Control Lists and Quality of Service.
Configuring Network Ports on Client Computers
When you run Cisco Unified Personal Communicator on Windows for the first time after installation, the firewall asks whether you want to block the application or not. Select Unblock.
Mac OS X 10.4.x
The ports used by the application must be manually configured on each system so that the application can function with the system firewall running.
Step 1 To open a port range, choose the Apple menu > System Preferences.
Step 2 Click Sharing, and then click the Firewall tab.
Step 3 Click New.
a. For Port Name, choose Other.
b. For TCP Port Number, enter 50000-50063 to select this range.
c. To allow UDP traffic, leave the UDP port number field blank.
If you have blocked UDP traffic and want to allow Cisco Unified Personal Communicator to use UDP, you must enter 50000-50063, 16384-16424.
d. For Description, enter a name; for example, Cisco Unified Personal Communicator.
e. Click OK.
f. Click Advanced, and verify that Block UDP Traffic is unchecked, and click OK.
Mac OS X 10.5.x
When Cisco Unified Personal Communicator is launched with the system firewall enabled, you are prompted to specifically allow the connection. You must select "Allow" each time the prompt is displayed to ensure that Cisco Unified Personal Communicator functionality is fully enabled.
Step 1 Choose the Apple menu > System Preferences > Security.
Step 2 On the Security window, click the Firewall tab.
Step 3 Select one of these choices:
•Allow All Incoming Connections
In this situation, the firewall is essentially disabled.
•Set Access For Specific Services And Applications
Step 4 If you select Set Access For Specific Services And Applications, add Cisco Unified Personal Communicator by one of these methods:
The first time that you run Cisco Unified Personal Communicator with the firewall in the Set Access For Specific Services And Applications state and incoming traffic tries to connect with Cisco Unified Personal Communicator, the system prompts you to allow or deny this connection. If you allow the connection, Cisco Unified Personal Communicator is automatically added to the list.
Add Cisco Unified Personal Communicator by clicking +. Select Cisco Unified Personal Communicator, add it to the list, and make sure it says Allow Incoming Connections next to the listing.
These settings take effect immediately.
If users experience problems with presence, phone mode switching, or instant messages, the firewall might be denying connections despite the previous allowed setting. Restart Cisco Unified Personal Communicator. If this does not resolve the issue, return to the Firewall settings, remove Cisco Unified Personal Communicator, and add it again to the list of applications that allow incoming connections.
Routing Access Control Lists
You must configure switching and routing ACLs so that Cisco Unified Personal Communicator can communicate with servers and endpoints that might be connected to the voice VLAN. The voice VLAN is the VLAN that carries voice traffic.
By using ACLs, you can permit Cisco Unified Personal Communicator to connect to each server through the appropriate protocol through which the application communicates with that server.
You can use ACLs to permit Cisco Unified Personal Communicator to connect to each server through the appropriate protocol for that server. For example, you can allow UDP traffic in the port range that Cisco Unified Personal Communicator uses for RTP, and then label it with the appropriate QoS actions.
When Cisco Unified Personal Communicator is in softphone mode, this configuration enables Cisco Unified Personal Communicator to send RTP media to, and receive RTP messages from, other audio and video endpoints across the IP network.
For details about ACLs, how to configure the voice VLAN, and how to configure QoS actions, see the switching and routing documentation for your network products.
Quality of Service
Cisco Unified Personal Communicator uses Differentiated Services Code Point (DSCP) to mark Layer 3 IP packets. Table 3 is an example of traffic guidelines for Cisco.
Table 3 Traffic Classification Guidelines for Network Traffic
Application Layer 3 Classification Layer 2 Classification IP Precedence Per-Hop Behavior DSCP Class of Service
Note Microsoft Vista uses a new method for setting QoS parameters that is not compatible with Windows XP. Vista computers do not flag packets correctly, but instead set the packets to zero (0) (CSCsl50789). To work around this issue, log in as the administrator. From the Run prompt, enter gpedit.msc to open the Group Policy editor. Under User Configuration, expand Windows Settings. Right-click Policy-Based QoS, and choose Create New Policy to create a user-based policy. Set custom DSCP values that follow the Cisco recommended policy.
Note Regarding the Apple Macintosh operating system, a wireless plus VPN configuration, may cause Cisco Unified Personal Communicator to experience one-way audio on some systems. A preference is available to reduce QoS precedence to zero (0) to address this issue.
For a complete list of the guidelines, see the following URL:
Typically, networks are configured to strip DSCP markings from computer traffic. Therefore, if you want Cisco Unified Personal Communicator traffic to be marked, you must configure switches and routers to apply DSCP markings to computer traffic based on the port ranges that the application uses. You also must configure destination addresses with which Cisco Unified Personal Communicator communicates.
For details about QoS and DSCP markings, see the switching and routing documentation for your network products.
Network Address Translation
The Cisco Unified Personal Communicator is not compatible with Network Address Translation (NAT). Cisco Unified Personal Communicator cannot use Simple Traversal of UDP through Network Address Translation (STUN), Traversal using NAT (TURN), or any other NAT-traversal scheme.
To traverse NAT, Cisco Unified Personal Communicator must be behind a virtual private network (VPN) connection.
The following servers are required for Cisco Unified Personal Communicator operation:
•Cisco Unified Communications Manager is installed in your network and configured to handle call processing and point to point video. It provides Cisco Unified IP Phone control through the Cisco Unified Communications Manager computer telephony interface (CTI). For Cisco Unified Communications Manager details, see the following URL:
•Cisco Unified Presence is installed and is operational. This server provides the Cisco Unified Personal Communicator client configuration and presence information. For Cisco Unified Presence details, see the following URL:
•LDAP server version 3
For a list of software versions with which Cisco Unified Personal Communicator was tested, see Compatibility Matrix.
To use the full functionality of Cisco Unified Personal Communicator, you must have the following products installed and operational:
•Voicemail servers, to retrieve and play voicemail messages. You can use the following products:
–Cisco Unity Connection, for mid-market customers with up to 1500 users. For more information about this product, see the following URL:
–Cisco Unity, for enterprise and mid-market customers with Microsoft Exchange environments. Cisco Unity 7.0 scales to 2500 users max. For more information about this product, see the following URL:
•Conference servers, to use video and web collaboration.
You can configure Cisco Unified Personal Communicator to launch an unscheduled web conference from the audio or video conversation window with one of the following products:
–Cisco Unified MeetingPlace
–Cisco Unified MeetingPlace Express
–Cisco Unified MeetingPlace Express VT
Cisco Unified MeetingPlace enables users who are in Cisco Unified Personal Communicator conversations to initiate unscheduled voice, video, and web conferences through Cisco Unified Personal Communicator. Cisco Unified MeetingPlace provides a richer web conferencing experience than Cisco Unified MeetingPlace Express VT.
For more information about Cisco Unified MeetingPlace, see the following URL:
Cisco Unified MeetingPlace Express VT enables users who are in Cisco Unified Personal Communicator conversations to start unscheduled voice, video, and web conferences through Cisco Unified Personal Communicator.
For more information about Cisco Unified MeetingPlace Express, see the following URL:
For more information about Cisco Unified MeetingPlace Express VT, see the following URL:
For details about how to integrate Cisco Unified MeetingPlace Express VT and Cisco Unified Personal Communicator, see the following URL:
Cisco Unified Personal Communicator can be configured to launch unscheduled Cisco Webex meetings.
For more information about Cisco WebEx meetings, see the following URL:
For details about how to integrate Cisco WebEx and Cisco Unified Personal Communicator, see the Deployment Guide for Cisco Unified Presence at the following URL:
Cisco Unified Videoconferencing provides audio and video functionality for merged conference calls of three or more parties, placed through Cisco Unified Personal Communicator. For details about the MCUs:
Unsupported Server Configurations
The following servers are not supported for use with Cisco Unified Personal Communicator:
•Cisco Unified Survivable Remote Site Telephony (SRST)
•Cisco Unity Express
•Cisco Unified Communications Manager Express
Client Computer Requirements
Before you install Cisco Unified Personal Communicator on any computer, the computer must meet the requirements described in these sections:
For more information about client PC requirements and audio quality impact refer to About Audio Quality.
The following tables list the platform requirements for Cisco Unified Personal Communicator.
Note Cisco Unified Personal Communicator is not supported in VMWare, Citrix, Terminal Services, Remote Desktop or other thin client environments.
Table 4 lists the hardware requirements for Cisco Unified Personal Communicator on Windows:
Table 5 lists the software requirements for Cisco Unified Personal Communicator on Windows:
Table 5 Software Requirements for Cisco Unified Personal Communicator on Windows
One of the following is required:
•Microsoft Windows XP Professional (Service Pack 2 or 3).
•Microsoft Windows Vista Business Edition, Enterprise Edition or Ultimate.
•Microsoft Windows Vista (Service Pack 1).
•For Windows XP, Adobe Flash Player version 6.0.79 or higher.
•For Windows Vista, Adobe Flash Player ActiveX or Adobe Flash Player 9 version 9.0.28 or higher.
You need Flash Player for web conferencing with Cisco Unified MeetingPlace Express and Cisco Unified MeetingPlace. Do not use any version of Flash Player higher than 9.0.47.
For more information about versions of Flash Player, and browsers that you can use with Cisco Unified MeetingPlace Express and Cisco Unified MeetingPlace, see the Cisco Unified MeetingPlace Express release notes at the following URL:
Microsoft DirectX 9.0c
Microsoft Outlook 2003 or 2007 required to use the click-to-dial toolbar
Audio device hotfix
USB audio device hotfix1 (for Windows XP): KB 884868
Cisco VPN Client software, Release 5.0 or later
Cisco ASA 5500 Series Adaptive Security Appliance Software Release 8.0.4
1 To obtain a hotfix, go to the Microsoft Support URL: http://support.microsoft.com/contactus/?ws=support or call Microsoft (1-800-MICROSOFT or 1-800-642-7676)
Table 6 lists the hardware requirements for Cisco Unified Personal Communicator on Apple Macintosh:
Table 7 lists the software requirements for Cisco Unified Personal Communicator on Apple Macintosh:
Platform Requirement Notes
•Using video with Cisco Unified Personal Communicator over a corporate wireless LAN might result in poor audio and video quality. You can place or receive video calls on a remote wireless LAN connection with a minimum broadband link of 384 kbps/384 kbps. For best results, use video over a cabled Ethernet connection.
•The headsets were tested for audio sending and receiving only. Function buttons on particular headsets might not function correctly with Cisco Unified Personal Communicator.
While Cisco does perform basic testing of third-party headsets and handsets for use with Cisco Unified Personal Communicator, it is ultimately the responsibility of the customer to test this equipment in their own environment to determine suitable performance.
Due to the many inherent environmental and hardware inconsistencies in the locations where Cisco Unified Personal Communicator is deployed, there is not a single best solution that is optimal for all environments.
•Power management software on some laptop computers might reduce the speed of your processor temporarily to conserve power. When this occurs, Cisco Unified Personal Communicator cannot run calls that require higher processor speed, for example, video calls.
To access hardening guides from vendors of operating systems, see the following URL:
To access security configuration guides, see the National Security Agency (NSA) website at the following URL:
Table 8 lists the phones tested with Cisco Unified Personal Communicator. These phones are enabled for Cisco Computer Telephony Interface (CTI) mode in Cisco Unified Communications Manager. Cisco Unified IP Phones that use SCCP or SIP can be controlled in desk phone mode, except where noted in the relevant columns in Table 8.
Table 8 Phones Tested with Cisco Unified Personal Communicator
Phone SCCP1 SIP2
Cisco IP Communicator 7.0
Cisco Unified IP Phone 7902G
Cisco Unified IP Phone 7905G
Cisco Unified IP Phone 7906G
Cisco Unified IP Phone 7911G
Cisco Unified IP Phone 7912G
Cisco Unified IP Phone 7921
Cisco Unified IP Phone 7925
Cisco Unified IP Phone 7931G
Cisco Unified IP Phone 7940G
Cisco Unified IP Phone 7941G-GE
Cisco Unified IP Phone 7942G
Cisco Unified IP Phone 7945G
Cisco Unified IP Phone 7960G
Cisco Unified IP Phone 7961G
Cisco Unified IP Phone 7961G-GE
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7965G
Cisco Unified IP Phone 7970G
Cisco Unified IP Phone 7971G-GE
Cisco Unified IP Phone 7975G
Cisco Unified IP Phone 7975G-GE
Cisco Unified IP Video Phone 7985G
1 SCCP = Skinny Call Control Protocol
2 SIP = Session Initiation Protocol
The following phones might not function correctly with Cisco Unified Personal Communicator:
•Cisco Unified IP Conference Stations 7935 and 7936
•Analog Telephone Adapter (ATA) 186 and 188
•Models not enabled for CTI
•Any untested model
Audio and Video Codecs for Use with Cisco Unified Personal Communicator
A codec is an implementation of an algorithm capable of performing encoding and decoding on a digital data stream. Codecs are used to encode and decode data, such as sound and video streams, that would otherwise use large amounts of network bandwidth when transmitted or disk space when stored.
Table 9 lists the codecs you can use with Cisco Unified Personal Communicator:
Do not run the following applications simultaneously on the same client computer:
•Cisco Unified Personal Communicator
•Cisco IP Communicator
Cisco Unified Personal Communicator can run on the same computer with Cisco Unified Video Advantage, but only interoperates when Cisco Unified Personal Communicator is running in desk phone mode or has the softphone disabled.
Table 10 lists the tested release combinations of Cisco Unified Personal Communicator and other servers.
Note You can configure Cisco Unified Personal Communicator in a large number of contexts, and you can include or exclude particular features. The application is tested in the most common configuration contexts, but due to production constraints, not all configurations are tested.
Table 10 Tested Release Combinations
CUPC1 CUCM2 CUP3 LDAP Voice-Messaging Servers Web Conferencing and Videoconferencing Servers Federation
LDAP v3 supported servers:
MS AD 2008* Supported with CUP 7.0(2) and 7.0(3)
MS AD 2003
MS AD 2000
Sun One Directory Server 6.x
Cisco Unity Connection:
•MeetingPlace Express VT: 2.0, 1.2
•MeetingPlace: 7.0, 6.0
•MeetingPlace: 7.0, 6.0
•CUVC4 : 5.5, 5.0
•MeetingPlace Express VT: 2.0, 1.2
Cisco ASA 5500 Series Adaptive Security Appliance Software Release 8.0.4.
LDAP v3 supported servers:
MS AD 2003
MS AD 2000
Sun One Directory Server 6.x
Cisco Unity Connection:
•MeetingPlace Express VT: 2.0, 1.2
•MeetingPlace: 7.0, 6.0
•MeetingPlace: 7.0, 6.0
•CUVC5 : 5.5, 5.0
•MeetingPlace Express VT: 2.0, 1.2
Cisco ASA 5500 Series Adaptive Security Appliance Software Release 8.0.4.
1 CUPC = Cisco Unified Personal Communicator
2 CUCM = Cisco Unified Communications Manager
3 CUP = Cisco Unified Presence
4 CUVC = Cisco Unified Videoconferencing
5 CUVC = Cisco Unified Videoconferencing
5 6. Requires Cisco Unified Presence 7.0(3)
•When Cisco Unity is integrated with Exchange 2007, voicemail messages might disappear from the Recent pane in Cisco Unified Personal Communicator after the user accesses the voicemail from the Cisco Unified IP Phone through the Cisco Unity TUI (CSCsi68414). You might need to install the Exchange 2007 hotfix to fix the IMAP protocol defect. http://support.microsoft.com/kb/943264
•If your Cisco Unity is partnering with Exchange 2007, Cisco Unified Personal Communicator voicemail function might not work properly. When you delete a voicemail from Cisco Unified Personal Communicator, it is not removed from Exchange. (CSCtb61341)
•Adaptive Security Appliance Software enables business-to-business federation of presence and instant messaging between users of Cisco Unified Personal Communicator and Microsoft Office Communicator.
•Releases of Cisco Unified Communications Manager and Cisco Unified Presence can co-reside on the same server. Releases of Cisco Unified Communications Manager can co-reside with Cisco Unity.
•Not all product features work with all versions of system components. For example, some newer Cisco Unified Personal Communicator Release 7.0 features might not work with releases of Cisco Unified Presence earlier than 7.0.
Refer to the individual product release notes for more information about specific features.
For compatibility and upgrade information for Release 1.x, see the release notes for that release:
For details about performing upgrades, see the Cisco Unified Presence Deployment Guide:
Table 11 shows which Cisco Unified Personal Communicator client features function, with different Cisco Unified Presence software releases.
Table 11 Cisco Unified Personal Communicator and Cisco Unified Presence Feature Functionality Comparison
Feature1 CUP 7.0(x) and CUPC 7.0(x) CUP 6.0 and CUPC 7.0(1)
Add a contact
Add a non-LDAP contact
Add a picture to a contact
Add data to LDAP or Cisco Unified Presence contacts
Blocked user list
Cisco Unified Presence Multi-node clustering
Cisco WebEx support
Dial any contact number from the contact list
Do Not Disturb2
Exchange 2007 for free/busy calendar
Hide unconfigured phone modes
Instant messaging and OCS/Cisco Unified Presence federation
Mac OS X 10.6
Minimize to system tray
Prompt before starting web conferences
Rename the general group
Send instant message (IM) is always enabled
Show version of Cisco Unified Presence
1 All features added in previous Cisco Unified Personal Communicator releases are presumed to work with all combinations unless otherwise noted. For example, basic instant messaging between Cisco Unified Presence users works with all combinations.
2 Requires Cisco Unified Communications Manager Release 6.0 or later.
3 Requires Cisco Unified Presence Release 6.0(2) or 6.0(3).
4 Requires Cisco Unity Release 5.0ES or 7.0; Cisco Unity Connection Release 7.0.
4 8. Requires Cisco Unified Presence Release 7.0(3) and supports Cisco WebEx meetings that do not require a password.
About Audio Quality
Cisco Unified Personal Communicator is designed to provide premium voice quality under a variety of conditions; however, in some instances users may notice interruptions of audio transmission or temporary audio distortions ("Artifacts") which are considered a normal part of the applications operation.
These artifacts should be infrequent and temporary when using:
•Cisco Unified Personal Communicator on a workstation meeting the recommended configuration requirements.
•A network that meets the recommended quality criteria in the Cisco Unified Communication Solution Reference Design Document.
We take reasonable measures to interface with the operating system in ways that decrease the likelihood that other applications running on the system will interfere with softphone audio and video quality. However, the shared nature of system environments in which these products run is very different than a closed environment like Cisco IP Phones and we cannot guarantee equivalent performance.
The following are some conditions that may cause artifacts:
•Spike in usage of the personal computer's CPU - where CPU utilization is between 75 to 100% - due to launching applications, system processes or processing happening within other applications running.
•The system is running low on available physical memory
•Other applications using large amounts of bandwidth to or from the workstation to the network
•Other network bandwidth impairments
•Dynamic reduction in CPU clock speed due to power management policy (for example, laptops running on battery power) or thermal protection causing the CPU to run in a more highly loaded condition
•Any other condition that causes the application to lose timely access to the network or audio system, for example, interference from third-party software
Avoiding or recovering from the conditions previously listed will help minimize audio distortion artifacts.
For a list of complete documentation for Cisco Unified Personal Communicator, see the documentation guide:
New and Changed Information
This release provides the following new functionality and enhancements:
•Basic support for Cisco WebEx meetings. You can configure Cisco Unified Personal Communicator to launch an unscheduled web conference from the audio or video conversation window using Cisco Webex. See Important Notes for additional information.
•Cisco Unified Personal Communicator is now available in the following languages: Arabic, Chinese (Traditional Chinese and Simplified Chinese), Danish, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Spanish, Russian, Swedish for both Windows and Mac OS X. See also Localized Installer Packages and Three-Letter Language Locales.
See the "Resolved Caveats" section for the list of defects fixed in this release.
This release provides the following new functionality:
•Inter-domain presence and instant messaging federations—when you integrate, or federate, Microsoft Office Communications Server (OCS) or Microsoft Live Communications Server (LCS) with Cisco Unified Presence, inter-domain presence and IMs can be exchanged.
When you configure federations, Cisco Unified Presence users in one domain can interact with Microsoft Office Communicator (MOC) users and/or Cisco Unified Presence users in another domain to exchange presence and IMs. The contact list in Cisco Unified Personal Communicator contains external and internal usernames, with associated presence and IM features.
When you configure federations, the following functionality is provided to the client:
–See which organizations with which Cisco Unified Personal Communicator can federate.
–See the federated users with which Cisco Unified Personal Communicator users exchange presence information.
–Add a contact in a federated domain to the contact list.
–Control how you share your availability status with employees of another company.
–Respond to presence exchange invitations with a federated domain when the user is logged on or logged off. Users can accept, deny, or block these invitations.
–Secured presence and IM traffic exchanges between companies.
You cannot exchange presence information or IMs with external, nonfederated contacts.
•Plus character ("+") dialing—Cisco Unified Personal Communicator Release 7.0 does not remove the plus character from dialed numbers. If your Cisco Unified Communications Manager installation does not handle the plus character, you must configure the application dialing rules to remove the plus character from dialed numbers.
•Secure messaging—when you configure secure messaging in Cisco Unified Presence Administration and configure Cisco Unity Connection or Cisco Unity to encrypt messages, Cisco Unified Personal Communicator users can retrieve, play, and delete secure voicemail messages.
•Cisco Unified Presence Multi-node clustering—allows you to configure clusters of greater than two nodes, and provides presence services for all users within a single Cisco Unified Presence cluster. Cisco Unified Presence Multi-node clustering enables the following features for Cisco Unified Personal Communicator users:
–Automatic failover from the primary to the secondary node.
–Automatic redirect if the user tries to log in to a nonhome node.
–Rehome a user to a different subcluster while the user is offline. Cisco Unified Personal Communicator switches to the new node in the home subcluster without user intervention.
–Rehome a user that is logged in. Cisco Unified Personal Communicator registers, publishes, and subscribes to the new home subcluster. During the transition, IM capability, user status, and contact list status might be temporarily unavailable.
For details about installing the first and secondary nodes, see the Cisco Unified Presence installation and upgrade guide at the following URL:
For details about completing the node and system topology configuration, see the Cisco Unified Presence configuration and maintenance guide at the following URL:
•Do Not Disturb—enables Cisco Unified Personal Communicator users to set their status to Do Not Disturb when they are in softphone or desk phone mode. For details about DND, see the Deployment Guide for Cisco Unified Presence:
•Show the Cisco Unified Presence release to which Cisco Unified Personal Communicator is connected. Provide the client release number during registration with Cisco Unified Presence.
•In Windows, you can minimize Cisco Unified Personal Communicator to the system tray. Then you can restore the console with a single click. In Mac OS, you can minimize the application to a Menu Bar icon. Then you can restore the console with a single click.
•Add a personal contact, who is not in the LDAP directory, to the Cisco Unified Personal Communicator contact list.
•Modify the details for a contact from your corporate directory. For example, you can add extra phone numbers or change the contact picture.
•Set a communication type preference for when you double-click a contact. For example, you can start an IM conversation or start a phone call when you double-click a contact name.
•Block users so they cannot see your presence or send you IMs.
•Use any of the phone numbers associated with the contact from within the contact list to perform click-to-dial operations.
•When you start web conferences with remote users, the application prompts the remote users before the conference starts.
•Allow users to rename the group called General.
•Removed preferred phone number, email address, and contact method feature.
•(Mac OS only) Show past conversations with each IM partner in each new IM session window with that person.
•(Mac OS only) Automatically save IM transcripts.
•(Mac OS only) Customize or collapse the IM toolbar.
•(Mac OS only) Access Cisco Unified Personal Communicator from the menu bar without bringing the console to the front.
For information about all available features and benefits, see the Cisco Unified Personal Communicator data sheet at http://cisco.com/en/US/products/ps6844/products_data_sheets_list.html.
After you place the order, you receive information on where to find documentation for Cisco Unified Personal Communicator, along with the Product Authorization Key (PAK). The PAK provides the software activation key and the license file.
For details about obtaining the license file, see the Deployment Guide for Cisco Unified Presence at the following URL:
You download Cisco Unified Personal Communicator software from the Software Center (http://www.cisco.com/public/sw-center/sw-voice.shtml). You must have an account on Cisco.com to access this site.
Localized Installer Packages and Three-Letter Language Locales
If you run the Windows non-ENU installer, the localized language and the US English language are installed. In this way, English is always available in case the configured language for the user is not available. Some log file information is in English, and Cisco TAC and other technicians can switch to English, if necessary, for troubleshooting.
For both the US English-only version and the internationalized version for the Mac OS, Cisco Unified Personal Communicator uses the operating system settings and rules to determine the correct language to present to the user at runtime. You must download and install the international version of Cisco Unified Personal Communicator to have both US English and localized languages. If you download and install the US-only version, only US English is available.
Use the following table to determine which non-English locale to download:
Language Locale Identifier
Limitations and Restrictions
Review Table 12 before you work with Cisco Unified Personal Communicator. Table 12 lists known limitations that will not be fixed, and there is not always a workaround. The table is sorted by severity, then by identifier in alphanumeric order.
Some features might not work as documented, and some features could be affected by recent changes to the product. Make sure to read the Important Notes.
•For those using Cisco Unified Presence 7.0(3) with Cisco WebEx as their web conferencing application, all users hosting a meeting must have a valid account on the WebEx server. Additional participants can attend the meeting as guests.
Cisco Unified Personal Communicator supports Cisco WebEx meetings that do not require a password. Please note, on your Cisco WebEx Server, the option "All meetings must have a password" is selected by default. You must deselect the option for Cisco Unified Personal Communicator to launch a Cisco WebEx meeting. If this option is active, a Cisco WebEx meeting is not created, and an error message is displayed when attempting to launch the meeting.
•The Cisco VT Camera II operates most effectively with USB version 2.0. While the Cisco VT Camera II does operate with USB version 1.1, we do not recommend this configuration. Cisco Unified Personal Communicator might hang if the Cisco VT Camera and headset are plugged into a hub that does not have an external power adapter.
We recommend that you plug the camera and headset directly into the USB ports on the computer. If there are not enough USB ports on the computer, you can use a hub that is equipped with a external power adapter to provide enough power for multiple USB devices.
•Tandberg video phones—users might not be able to add video to an audio call in Cisco Unified Personal Communicator if the recipient uses a Tandberg video phone.
•Cyber Acoustics AC850 headset—users experience low audio volume compared to Plantronics or Sony USB headsets. Users must use a headset that operates correctly with Cisco Unified Personal Communicator, as described in Platform Requirements.
•You might need to configure the application dialing rules in Cisco Unified Communications Manager to remove the plus character from dialed numbers, in particular circumstances. For more information, see the installation and configuration documentation at the following URL:
•You can use the hold call function as a workaround to problems such as audio delays, video delays, and other media quality problems. If you experience one of these problems, click the Hold Call icon. After a moment, click the Resume Call icon.
•If you configure secure voice messaging, you must set the Web Service Protocol to SSL. SSL is required to decrypt the session key.
•If the primary server becomes unavailable, the client will failover to a back-up server. Only one active server is supported for the following services:
–Cisco Unified Communications Manager (for softphone mode)
–CTI gateway (for desk phone mode)
•To retain your Cisco Unified Personal Communicator login credentials, you must exit the application before shutting down your Windows system. Due to a conflict, the Windows shut down process prevents Cisco Unified Personal Communicator from retaining login credentials unless you exit the application prior to shutting down. If you do not exit Cisco Unified Personal Communicator prior to shutting down your PC, you will not be able to login automatically the next time you launch the application. You can always login manually. Please note this only occurs intermittently and is mostly seen on problematic systems such as:
–low performance systems
–systems heavily loaded with applications and services
–systems that are not properly patched or updated with the latest service packs (CSCti78452)
Using the Bug Toolkit
You can search for problems by using the Cisco Software Bug Toolkit. Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following types of bugs:
•All customer-found bugs
Before You Begin
To access Bug Toolkit, you need the following:
•Cisco.com user ID and password
Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2 Sign in with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the Search for Bug ID field, then click Go.
For information about how to search for bugs, create saved searches, create bug groups, and so on, click Help on the Bug Toolkit page.
Table 13 describes possible unexpected behavior by Cisco Unified Personal Communicator on Windows and Mac OS. The table is sorted by severity, then by identifier in alphanumeric order.
Unless otherwise noted, these caveats apply to all Cisco Unified Personal Communicator releases. Because defect status continually changes, be aware that the tables reflects a snapshot of the defects that were open at the time this report was compiled. For more information about an individual defect, click the associated identifier in the table to access the online record for that defect, including workarounds. For an updated view of open defects, access the Bug Toolkit. For details, see Using the Bug Toolkit.
Note Some caveats described in the Cisco Unified Presence release notes and in the Cisco Unified Communications Manager release notes might appear to be Cisco Unified Personal Communicator caveats. Use these links to access them:
This section lists caveats that are resolved in Cisco Unified Personal Communicator but that might be open in previous releases.
Unless otherwise noted, these caveats apply to all Cisco Unified Personal Communicator releases. Because defect status continually changes, be aware that the tables reflects a snapshot of the defects that were resolved at the time this report was compiled. For more information about an individual defect, click the associated identifier in the table to access the online record for that defect, including workarounds. For an updated view of open defects, access the Bug Toolkit. For details, see Using the Bug Toolkit.
Refer to the following for resolved caveats for each release:
Table 14 lists the caveats that were resolved in Release 7.0(2).
Table 15 lists the caveats that were resolved in Release 7.0(1).
The following Cisco Unified Personal Communicator documents provide troubleshooting information:
•User Guide for Cisco Unified Personal Communicator (separate documentation for Windows and for Mac OS)
•Troubleshooting Guide for Cisco Unified Personal Communicator
Use this link to access this documentation:
For Cisco Unified Presence troubleshooting information, see the configuration and maintenance guide:
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently uses RSS version 2.0.
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