Serviceability Configuration

A variety of measurements are available to help you monitor system and call operation. Refer to these topics in this chapter to display alarm, measurement, and debugging information:

•Displaying Alarm Information

•Displaying Measurements

•Configuring Logging Levels

•Viewing the Status of Cisco MobilityManager Services

Displaying Alarm Information

The Cisco MobilityManager Alarm window lists information about noteworthy events detected by the system. Alarms are set when the error conditions occur and are cleared when the errors are corrected.

To find and display alarm information, follow these steps:

Procedure

Step 1 Choose Serviceability > Alarm.

The Find and List Cisco MobilityManager Alarms window opens.

Step 2 From the drop-down list box, choose the category on which you want to search:

•alarmcategory

•alarmcomponent

•severity

•date

Step 3 From the drop-down list box, choose one of the following criteria:

•begins with

•contains

•ends with

•is exactly

•is empty

•is not empty

Step 4 Enter search text, if applicable, and click Find. You can also specify how many items per page to display.

To find all alarms, click Find without entering any search text.

The requested alarms are displayed in the window.

Step 5 To change the number of alarm records displayed per page, choose a number from the Row per Page drop-down list box.

Table 4-1 lists the alarm information contained in each row of the alarm display. The alarms are sorted by date, with the most recent alarm listed first.

Table 4-1 Alarm Information

Category
Description

Alarm category

Type of alarm

Alarm component

Cisco MobilityManager area that generated the alarm

Alarm Severity

Seriousness of the alarm

Date

Date and time the alarm was generated


Related Topics

•Displaying Measurements

•Interpreting Measurements

•Configuring Logging Levels

Displaying Measurements

The Cisco MobilityManager Measurement window displays measurements that are collected by the Cisco MobilityManager server.

Note To reset the measurement counters to zero, click Reset Measurement Counters.

To display measurement statistics, follow these steps:

Procedure

Step 1 Choose Serviceability > Measurement.

The Find and List Cisco MobilityManager Measurements window opens.

Step 2 From the drop-down list box, choose one of the following criteria for searching the name of the measurement:

•begins with

•contains

•ends with

•is exactly

•is empty

•is not empty

Step 3 Specify the appropriate search text, if applicable, and click Find. You can also specify how many items per page to display.

To find all measurements, click Find without entering any search text.

The requested measurements are displayed in the window and are sorted alphabetically by Measurement Name.

Step 4 To change the number of records displayed per page, choose a number from the Row per Page drop-down list box.

Related Topics

•Interpreting Measurements

•Displaying Alarm Information

•Configuring Logging Levels

Interpreting Measurements

Table 4-2 describes the available measurements. For information on displaying the measurements, see the "Displaying Measurements" section.

Table 4-2 Measurement Categories

Measurement Name
Description

Attempted Calls

Number of attempted outgoing calls

Attempted Mobile Connect Calls

Number of attempted outgoing calls for which dial tone is detected

Attempted System Remote Access Calls

Number of attempted outgoing calls from remote devices

Completed Calls

Number of calls that are completed

Completed System Remote Access Calls

Number of completed calls that use Mobile Voice Access for system remote access

Desk Answered Calls

Number of calls answered by the desktop phone

Desk to Remote Handoff Calls

Number of calls that are picked up on a remote device

Failed Calls

Number of initiated calls that fail to complete

Failed Mobile Connect Calls

Number of initiated calls that do not successfully obtain system remote access using Mobile Voice Access

Failed System Remote Access Calls

Number of initiated calls that obtain system remote access using Mobile Voice Access but for which the call is not completed

Handoff Calls

Number of pickups on the desktop phone or cellular phone

Incoming Calls

Number of completed incoming calls

Max Current Calls

Maximum number of calls taking place at the same time

Max Simultaneous Attempted Calls

Maximum number of attempted calls that are handled at the same time

Remote Answered Calls

Number of successful pickups on a remote device

Remote Answered Calls Pickup Key

Number of calls picked up on the cellular phone using the pickup key

Remote to Desk Handoff Calls

Number of calls successfully picked up on the desktop phone


Related Topics

•Displaying Measurements

•Displaying Alarm Information

•Configuring Logging Levels

Configuring Logging Levels

You can use the Cisco MobilityManager and Admin Log Level window to determine the types of alarms that are captured in system log files. The default logging level is for information only; changing the levels may be desirable for troubleshooting.

To configure logging levels, follow these steps:

Procedure

Step 1 Choose Serviceability > Debug.

The Cisco MobilityManager and Admin Log Level Configuration window opens.

Step 2 From the drop-down list boxes, choose the minimum alarm levels to be logged. See Table 4-3 for a description of the logging levels. The default level is info.

Step 3 Click Save to change the logging criteria to include the new levels.

Table 4-3 Logging Levels

Level
Description

debug

Includes messages intended for use in troubleshooting, plus higher level messages

info

Includes informational messages, plus higher level messages

warn

Includes messages that warn of possible operational issues, plus higher level messages

error

Includes error messages, plus higher level messages

fatal

Includes error messages that have caused the system to fail


Related Topics

•Displaying Measurements

•Displaying Alarm Information

Viewing the Status of Cisco MobilityManager Services

The Cisco MobilityManager Service Status window displays the current status of services that must be running for Cisco MobilityManager to operate.

To view the status of services, choose Serviceability > Service Status. Table 4-4 describes the services that are listed. The status for each is Running or Stopped.

If the Cisco MobilityManager service is listed as stopped, it can be restarted from the System Parameters screen.

To restart the Cisco MobilityManager service, follow these steps:

Procedure

Step 1 From the Cisco MobilityManager administration window, choose System > System Parameters. The System Parameters Configuration page opens.

Step 2 Click Restart Cisco MobilityManager.

Step 3 Click OK to confirm.

Table 4-4 Cisco MobilityManager Services

Service
Description

Cisco MobilityManager

Call processing software that supports Cisco MobilityManager

Cisco MobilityManager SNMP

SNMP network management agent process

Cisco Discovery Protocol

Process used to discovery Cisco devices and Cisco CallManager servers in the network

Cisco MobilityManager DATABASE

Process that controls the Cisco MobilityManager database (IBM IDS)