Table Of Contents

Provisioning Windows Mobile Phones in Cisco Unified Mobility Advantage

Provisioning Windows Mobile Phones for the First Time

Upgrading Cisco Unified Mobile Communicator on Windows Mobile Phones

Provisioning Windows Mobile Phones in Cisco Unified Mobility Advantage

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Revised Date: April 17, 2009

•Provisioning Windows Mobile Phones for the First Time

•Upgrading Cisco Unified Mobile Communicator on Windows Mobile Phones

Provisioning Windows Mobile Phones for the First Time

You can complete the provisioning process using the procedure in this section or users can complete it in the Cisco Unified Mobile Communicator User Portal. Instructions for users are in the Quick Start Guide for Cisco Unified Mobile Communicator for Windows Mobile Phones. In either case, complete the requirements in the Before You Begin section.

Before You Begin

•Upload the client software to Cisco Unified Mobility Advantage. See Uploading a Cisco Unified Mobile Communicator Release, page 13-2

•See How To Add Users and Prepare to Add Their Devices, page 14-1.

•Configure the device for the user. See Configuring Cisco Unified Mobile Communicator Devices in Cisco Unified Communications Manager, page 3-21.

•If you will provision the phone yourself, make sure the phone is with you and able to send and receive data.

Procedure

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Step 1 Select the [+] beside End Users.

Step 2 Select Search Maintenance.

Step 3 Search for the user.

Step 4 Select Edit next to the user.

Step 5 Select Add Phone.

Step 6 Enter or select the required information:

Option	Description
Country	Select the country of the service provider.
Service Provider	Select phone service provider.
Phone Make/Model	For Release 7.0(1): Select phone model. For Release 7.0(2): Select your Windows Mobile operating system release.
Language	Select language.
Phone Number	Enter the area code and phone number for the phone you are adding in the following format: 5555555555. This phone number must exactly match the Destination Number you entered for the Mobile Identity when you configured the device for the user.

Step 7 Turn on the phone.

Step 8 Select Next on the Admin Portal.

Step 9 Make note of the phone provisioning information displayed on the portal. This information is needed when you download and install Cisco Unified Mobile Communicator on the phone, as described next.

Step 10 Open the URL displayed on the portal on the phone:

a. Open the browser on the phone.

b. Enter the URL.

Step 11 Enter the user ID and PIN and select Submit.

Step 12 Select Yes when prompted to download Cisco Unified Mobile Communicator. When complete, you receive a message stating the installation was successful.

Step 13 Press the End or Back key on the phone to return to the main menu.

Step 14 Give the phone to the user. The user can now start and sign in to Cisco Unified Mobile Communicator. Refer users to the User Guide for Cisco Unified Mobile Communicator for Windows Mobile Phones.

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Related Topics

•Chapter 16, "Deploying Cisco Unified Mobile Communicator on BlackBerry Devices."

Upgrading Cisco Unified Mobile Communicator on Windows Mobile Phones

After you have performed the prerequisites in this section, upgrade the client software on each device.

To have Windows Mobile users perform the upgrade themselves, perform the prerequisites for this procedure, then have users follow the upgrade procedure in the Quick Start Guide for Cisco Unified Mobile Communicator for Windows Mobile Phones, Release 7.x.

Before You Begin

•Obtain the new client software. See Obtaining Client Software and Upgrades, page 13-1.

•Upload the Cisco Unified Mobile Communicator upgrade files for supported devices to the Cisco Unified Mobility Advantage server. See Uploading a Cisco Unified Mobile Communicator Release, page 13-2.

•If you will perform the upgrade, make sure:

–the device is with you and powered on

–the battery is charged

–the phone can connect to the internet

Procedure

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Step 1 Select the [+] beside End Users in the Admin Portal.

Step 2 Select Search/Maintenance to display a list of activated users.

Step 3 Search for the user by scrolling through the list or by searching by name or mobile phone number and selecting Search.

Step 4 Select Edit next to the user ID.

Step 5 Select Upgrade next to the phone you want to upgrade.

The Upgrade icon displays only when there is a newer version of Cisco Unified Mobile Communicator available on the server than the one installed on the phone.

Step 6 Select Yes to confirm the upgrade.

Step 7 Respond to the prompts to complete the software upgrade.

Step 8 Select Finish when the upgrade is complete.

Step 9 Give the mobile device to the user and tell the user to sign in to Cisco Unified Mobile Communicator.

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