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Cisco Unified IP Phone 7900 Series

Cisco Wireless IP Phone 7920 Release Notes for Firmware Release 2.01 for Cisco CallManager Versions 4.1, 4.0, and 3.3

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Table Of Contents

Cisco Wireless IP Phone 7920 Release Notes for Firmware Release 2.01

New and Changed Features

Cisco IP Phone Services and Features

Security Features

Support for Cisco CallManager Release 4.0 Phone Features

Cisco CallManager Administration Changes

Cisco 7920 Configuration Utility Changes

Text Entry Enhancements

Distinctive Rings and Tones

Cisco CallManager Extension Mobility Support

Cisco IP Contact Center (IPCC) and IPCC Express Support

Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Releases 4.1(2), 4.0(1), 3.3(3) and Later

Installing the New Firmware Image

Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express

Using Phone Services and XML Applications with the Cisco Wireless IP Phone 7920

Configuring IP Phone Services in Cisco CallManager Administration

Subscribing to IP Phone Services

Important Notes to Users About Release 2.01

New and Changed IP Phone Features

Accessing the Phone Book When the PhBook Softkey is Replaced

Important Notes to Administrators About Release 2.01

Controlling Local Phone Configuration for a Cisco Wireless IP Phone 7920

Choosing Softkeys for an Idle Cisco Wireless IP Phone 7920

Choosing Softkeys for a Phone with an Active Call

Configuring Softkey Templates for the Cisco Wireless IP Phone 7920

Setting Up the Idle URL for a Cisco Wireless IP Phone 7920

Additional Information

Regulatory Domains for Cisco Wireless IP Phone 7920

Cisco CallManager Unit License

Supported Access Points

Known and Resolved Problems

Known Problems

Resolved Problems

Related Documentation

Obtaining Documentation

Cisco.com

Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Cisco Wireless IP Phone 7920 Release Notes for Firmware Release 2.01


For Cisco CallManager Versions 4.1, 4.0, 3.3, and later

Use these release notes with the firmware release 2.01 for the Cisco Wireless IP Phone 7920 running on Cisco CallManager 4.1(2) or Cisco CallManager 4.0(1) or Cisco CallManager 3.3(3)SR1 and later.

These release notes provide the following information:

New and Changed Features

Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Releases 4.1(2), 4.0(1), 3.3(3) and Later

Using Phone Services and XML Applications with the Cisco Wireless IP Phone 7920

Important Notes to Users About Release 2.01

Important Notes to Administrators About Release 2.01

Additional Information

Known and Resolved Problems

Related Documentation

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

New and Changed Features

This section describes the new features and changes for this release of the Cisco Wireless IP Phone 7920.

Cisco IP Phone Services and Features

Security Features

Support for Cisco CallManager Release 4.0 Phone Features

Cisco CallManager Administration Changes

Cisco 7920 Configuration Utility Changes

Text Entry Enhancements

Distinctive Rings and Tones

Cisco CallManager Extension Mobility Support

Cisco IP Contact Center (IPCC) and IPCC Express Support

Cisco IP Phone Services and Features

Cisco Wireless IP Phone 7920 users can access IP Phone services and XML applications by using a new directory option on the phone called Services. Examples of these IP phone services can include these:

Web-based information such a stock quotes, movie listings, and weather reports

Network data, such as corporate calendars and searchable directories

IP Phone services, such as Fast Dial service and Personal Address Book (PAB) service

The administrator can use the Idle URL setting to display information or graphics on the idle Cisco Wireless IP Phone 7920 screen.

Security Features

To improve wireless network security, the Cisco Wireless IP Phone now supports these security features:

WiFi Protected Access (WPA) that provides centralized authentication on a RADIUS server.

WPA Pre-shared Key authentication that provides authentication by exchanging a password phrase between the access point and phone.

Cisco Centralized Key Management (CCKM) and a wireless domain server (WDS) that provides fast reauthentication when roaming.

Temporal Key Integrity Protocol (TKIP) and Message Integrity Check (MIC) that improves encryption. TKIP provides per-packet encryption ciphering and longer initialization vectors (IVs) that strengthen encryption and remove the predictability of Wired Equivalent Protocol (WEP). MIC ensures that encrypted packets are not being altered.

For more information about using these security features, refer to "Overview of the Wireless Network" chapter in the Cisco Wireless IP Phone 7920 Administration Guide.

Support for Cisco CallManager Release 4.0 Phone Features

The Cisco Wireless IP Phone 7920 now supports the phone features available with Cisco CallManager, Release 4.0, including shared lines, conference enhancement features, and multiple calls (2) per line. For a list of these supported features, see the "Important Notes to Users About Release 2.01" section.

Cisco CallManager Administration Changes

Cisco CallManager Administration changes and feature additions for configuring Cisco Wireless IP Phone 7920 are as follows:

Administrators can enable, restrict, or disable the Settings Access option for individual Cisco Wireless IP Phone 7920s:

Enabled—All menus are visible and configurable.

Disabled—No access to any configurable menus. The user cannot change profiles or phone settings.

Restricted—Allows limited access to menus based on the configuration.

Administrators can choose to have either the Phone Book (PhBook softkey) or IP Phone Services (Svcs softkey) display along with the Menu softkey when the phone is idle.

Administrators can choose to enable the option, "Initial display of Cisco CallManager softkeys during a call" to display the softkeys set up in the softkey template instead of the standard Cisco Wireless IP Phone 7920 softkeys.

When adding Cisco Wireless IP Phone 7920 devices in Cisco CallManager, administrators can configure custom softkey templates that change the order of the softkeys on the Cisco Wireless IP Phone 7920.

Administrators can assign a URL for a webpage that displays information or a graphic on the Cisco Wireless IP Phone 7920 screen when the phone is idle. For example, the company logo might display on the phone.

For more information about setting up these features, see the "Important Notes to Administrators About Release 2.01" section.

Cisco 7920 Configuration Utility Changes

These changes and feature additions are included in the Cisco 7920 Configuration Utility, Release 2.0 that supports Cisco Wireless IP Phone 7920 firmware release 2.01:

Network Profile tab page that includes naming profiles and settings for network IP addresses, RF network, and network security.

User Profile settings that include setting volumes for ring and alert tones and selecting tones.

Phone Settings now include settings for softkey options, language, and backlight.

Softkey option settings including selecting PhBook or Svcs softkey for the idle phone screen and using the Softkeys from Cisco CallManager when connected to a call.

Administrators can export the Phone Book list to a CSV file and import a CSV file in the correct format to a configuration file for a phone.

For more information, refer to the "Using the Cisco 7920 Configuration Utility," chapter in the Cisco Wireless IP Phone 7920 Administration Guide.

Text Entry Enhancements

When the Cisco Wireless IP Phone 7920 user is in text entry mode, each numeric key on the keypad provides a number and a series of characters, including accented characters, that the user can enter. Text bubbles provide a visual indication of all possible characters for the key. Each key press moves the cursor to the right within the text bubble and designates the character for entry. Users can more accurately enter the letter or number with the help of these text bubbles.

Distinctive Rings and Tones

For Cisco Wireless IP Phone 7920s with multiple lines, users can now configure different ring tones for each line on their phone. In addition, users can receive an audible notification while connected to a call to alert them to another incoming call or message.

Cisco CallManager Extension Mobility Support

Through the use of XML applications, the Cisco wireless phone users can use the Extension Mobility service on systems running Cisco CallManager, Release 3.3(4) and later. For information about using Extension Mobility, refer to the Cisco CallManager Features and Services Guide and the chapter on Extension Mobility.

Cisco IP Contact Center (IPCC) and IPCC Express Support

Both Cisco IP Contact Center (IPCC) and IPCC Express clients are supported with Cisco Wireless IP Phone 7920, Release 2.01. Customer contact agents can use the Cisco wireless phone with these applications. For more information about Cisco IPCC, refer to the documentation at this link:

http://www.cisco.com/univercd/cc/td/doc/product/icm/index.htm

Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Releases 4.1(2), 4.0(1), 3.3(3) and Later

This section provides information about using the Cisco Wireless IP Phone 7920 with Cisco CallManager 4.1(2), 4.0(1), 3.3(3), and later:

Installing the New Firmware Image

Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express


Note Cisco CallManager release 3.3(3)SR1 and later includes support for the Cisco 7920 phone type in the Cisco CallManager Administration application.


Installing the New Firmware Image

You must install the version 2.01 firmware image on all Cisco CallManager systems that run TFTP service.

To load the version 2.01 firmware image for the Cisco Wireless IP Phone 7920 on Cisco CallManager 3.3(3) and later, follow these steps:


Note To make the new features available to Cisco Wireless IP Phone 7920 users, you must upgrade your Cisco CallManager system with the latest DevPack patch for your release of Cisco Callmanager. You can download the latest DevPack patch with the new CSV and XML schema at this URL:
http://www.cisco.com/public/sw-center/sw-voice.shtml


Procedure


Step 1 Download the firmware installation file cmterm-7920-sccp.2-0-1.exe from CCO:

http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-7900ser-crypto

Step 2 Double-click the *.exe file to install the necessary firmware files in Cisco CallManager.

The version 2.01 firmware image file and load ID file for the Cisco Wireless IP Phone 7920 are copied to the Cisco CallManager TFTPPath directory.

Step 3 Log in to the Cisco CallManager Administration application.

Step 4 From the menu bar, choose System > Device Defaults.

The Device Defaults Configuration window appears.

Step 5 Scroll down the page to Cisco 7920 in the Device Type column. In the Load Information window, verify that this firmware image file displays:

cmterm_7920.4.0-02-01

Note Do not change any of the parameters of the firmware image file.


Step 6 Click the Update button.



NoteTo downgrade firmware to version 1.09 or earlier, you must use the Cisco 7920 Configuration Utility to perform the downgrade.

If the phone firmware is earlier than version 1.03 or the phone is configured in Cisco CallManager as an IP Phone  7960 (releases prior to 3.3(3)SR1), you also need the os7920.txt file. You can create this file by using a text editor such as Notepad. Create a new file with the name, os7920.txt and enter the firmware image name: cmterm_7920.4.0-02-01.


Using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express

If you are using the Cisco Wireless IP Phone 7920 with Cisco CallManager Express, you can download the version 2.01 firmware image file cmterm_7920.4.0-02-01.bin from the software download center at the following URL:

http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-7900ser-crypto

The Cisco Wireless IP Phone 7920 is now supported on Cisco CallManager Express 3.1 and later.

The Cisco Wireless IP Phone 7920 version 2.01 firmware image provides support for the following Cisco CallManager Express features:

Intercom

Paging

Conferencing between lines

EPhone registration

Call PickUp and Group PickUp

Call timer for placed calls

In addition, Cisco CallManager Express supports the following Cisco IP Phone 7920 features that are configured in Cisco CallManager:

Settings Access

Choice of displaying Phone Book (PhBook softkey) or Services (Svcs softkey) when the phone is idle

Choice of displaying Cisco Wireless IP Phone 7920 softkeys or softkeys from Cisco CallManager during a connected call


NoteCisco CME versions 3.1 and later support the Cisco 7920 phone type and do not require the phone load image helper file.

If the phone firmware is earlier than version 1.03 or the phone is configured in Cisco CallManager as an IP Phone 7960 (releases prior to 3.3(3)SR1), you also need the os7920.txt file. You can create this file by using a text editor such as Notepad. Create a new file with the name, os7920.txt and enter the firmware image name: cmterm_7920.4.0-02-01.


To install the version 2.01 firmware with Cisco CallManager Express, you must manually copy the firmware image file cmterm_7920.4.0-02-01.bin (and the phone load image helper file os7920.txt, if needed) to the Cisco CallManager Express TFTP server (router flash).

For information about this procedure, refer to the "Setting Up Phones" chapter in the Cisco CallManager Express Administration Guide for your version of Cisco CME at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/access/ip_ph/ip_ks/itscdc/itsph.htm

Using Phone Services and XML Applications with the Cisco Wireless IP Phone 7920

This section provides information about configuring and subscribing to phone services for Cisco wireless phone users:

Configuring IP Phone Services in Cisco CallManager Administration

Subscribing to IP Phone Services

Configuring IP Phone Services in Cisco CallManager Administration

The Cisco Wireless IP Phone 7920 allows users to access specific information services, such as local movie times, stock quotes, weather reports from a Services menu or Svcs softkey. To create customized XML applications for your site, refer to the Cisco IP Phone Service Application Development Notes for Release 4.1(3).

To provide users access to these services, you must configure the services by using the Cisco CallManager Administration application and selecting Feature > Cisco IP Phone Services. Refer to Cisco CallManager Administration Guide, Cisco CallManager System Guide, or context-sensitive help in the Cisco CallManager Administration application for details.


Note To configure Extension Mobility services for users, refer to Cisco CallManager Features and Services Guide at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm


Subscribing to IP Phone Services

After you configure phone services, verify that your users have access to the Cisco CallManager IP Phone Options web-based application, where they can select and subscribe to configured services.

Provide an overview of the services to which users can subscribe. For information about subscribing to and using IP phone services, refer the users to the document, Customizing Your Cisco IP Phone on the Web.

Important Notes to Users About Release 2.01

This section provides information for phone users about Cisco Wireless IP Phone 7920 Release 2.01:

New and Changed IP Phone Features

Accessing the Phone Book When the PhBook Softkey is Replaced

New and Changed IP Phone Features

The latest release for the Cisco Wireless IP Phone 7920 now provides support for additional IP phone features. Release 2.01 supports these IP phone features:

Services menu that provides Phone services including Personal Address Book service, Fast Dial service, corporate directories, and access to XML applications such as weather reports, and stock reports.

Switching softkey labels between PhBook (Phone Book) and Svcs (Services) for an idle phone

Changing the position of the Mute softkey with another Cisco CallManager softkey for connected calls

Configuring a different ring tone for each line

Enhanced text editing by using text bubbles

Extension Mobility service

Cisco IP Contact Center (IPCC) and IPCC Express clients

The following Cisco CallManager 4.0 features are supported in Release 2.01:

Abbreviated Dial (Abbr)

CallBack (CallBack)

Conference Barge (cBarge)

Conference List (ConfList)

Direct Transfer (DirTrfr)

Immediate Divert (iDivert)

Join (Join)

Malicious Caller ID (MCID)

Multilevel Precedence and Preemption (MLPP)

Privacy (for shared lines)

Display information about forwarded calls

For more information about using these features, refer to the Cisco Wireless IP Phone 7920 Guide for Cisco CallManager 4.0.

Accessing the Phone Book When the PhBook Softkey is Replaced

In Release 2.01, the main phone screen can display Menu and Svcs (Services) as the two softkey labels instead of Menu and PhBook.

If the main phone screen displays Svcs, users can access their personal phone book by following these steps:

Procedure


Step 1 Press the Menu softkey and then press Select to access the Directory menu.

Step 2 In the Directory menu, press Select to access the Phone Book.

Step 3 Select Names, then scroll to the desired Name and press the Answer/Send key to make the call.

If there is more than one phone number for an entry, you can choose a specific phone number by pressing Detail. Scroll to the desired phone number, then press the Answer/Send key to make the call.


Important Notes to Administrators About Release 2.01

This section provides information for administrators about new configuration features for the Cisco Wireless IP Phone 7920, Release 2.01. This release provides support for these administration features:

Controlling Local Phone Configuration for a Cisco Wireless IP Phone 7920

Choosing Softkeys for an Idle Cisco Wireless IP Phone 7920

Choosing Softkeys for an Idle Cisco Wireless IP Phone 7920

Configuring Softkey Templates for the Cisco Wireless IP Phone 7920

Setting Up the Idle URL for a Cisco Wireless IP Phone 7920

Controlling Local Phone Configuration for a Cisco Wireless IP Phone 7920

In Cisco CallManager Administration, the Phone Configuration window has a new field, under the Product Specific Configuration area, called Settings Access. Administrators can control access to local phone configuration for each device by choosing Enabled, Restricted, or Disabled for this option. The default for Settings Access is "Enabled."

When local configuration is enabled, the device has full access to the following user configurable settings and options in the Profiles and Phone Settings menu:

Personal Profiles

Welcome Message

Language

Backlight

Ring Tones

Site Survey

The Administrator can disable local phone configuration so that users cannot view or change phone settings and profiles. The "Restricted" setting allows users to view Profiles and Phone Settings menus, but not make changes.

Choosing Softkeys for an Idle Cisco Wireless IP Phone 7920

Administrators can choose the softkeys that display when a Cisco Wireless IP Phone 7920 is idle. By using Cisco CallManager Administration and the Product Specific Configuration area, administrators can choose the setting for "Use of Phone Book or IP Phone Services softkey" when the phone is idle. The default setting is Phone Book.

Choosing Softkeys for a Phone with an Active Call

Administrators can choose the softkeys that display when a Cisco Wireless IP Phone 7920 is connected to a call. By using Cisco CallManager Administration and the Product Specific Configuration area, administrators can enable or disable the setting for "Initial display of Cisco CallManager softkeys during a call." The default setting is Disable which causes the Cisco Wireless IP Phone 7920 standard softkeys (Mute) to display instead of the softkeys that are configured in the softkey template.

Configuring Softkey Templates for the Cisco Wireless IP Phone 7920

Administrators can change the order of softkeys for the Cisco Wireless IP Phone 7920 by using softkey templates in Cisco CallManager Administration. Unlike other Cisco IP Phones that have buttons for some functions, the Cisco Wireless IP Phone 7920 has four standard softkeys for the following functions:

Menu

PhBook or Svcs

Volume

Mute

The administrator cannot change or reorder the standard softkeys in Cisco CallManager Administration, but can choose to display the Mute softkey immediately during a connected call or to display the softkeys from the assigned softkey template. For more information about setting up softkey templates for the Cisco Wireless IP Phone 7920, refer to the "Configuring Features, Templates, Services, and Users" chapter in the Cisco Wireless IP Phone 7920 Guide for Cisco CallManager 4.0.

You can also use the procedures in the online Help topic, "Adding Non-Standard Softkey Templates" to change the softkeys and their sequence.

Setting Up the Idle URL for a Cisco Wireless IP Phone 7920

To provide users access to a URL that displays information when the phone is idle, you must use Cisco CallManager Administration. Administrators can assign an idle URL for all phones in the Cisco CallManager system or to individual phones. For information about setting up this feature, refer to the online Help in Cisco CallManager Administration.

Additional Information

This section provides general information about using and supporting the Cisco Wireless IP Phone 7920 in your system.

Regulatory Domains for Cisco Wireless IP Phone 7920

Cisco CallManager Unit License

Supported Access Points

Regulatory Domains for Cisco Wireless IP Phone 7920

Be aware that you can use a Cisco Wireless IP Phone 7920 only within the region in which it is purchased. The Cisco Wireless IP Phone 7920 will not function properly in another region. The Cisco Wireless IP Phone 7920 is manufactured for and sold in specific regulatory domains. These domains, such as North America and Japan, have regulations that control the radio frequency (RF) channels that are available for wireless phones.

You can determine the regulatory domain for your phone by accessing the Domain menu from Phone Settings. Choose Menu > Phone Settings > Phone Status > Domain. A check mark displays next to one of these settings as shown in Table 1.

Table 1 Supported Regulatory Domains

Domain Number
Name
Area

1

FCC

North America

2

ETSI

Europe

3

Japan

Japan

7

APAC

Asian and Pacific



Cisco CallManager Unit License

A Cisco CallManager unit license for a single Cisco Wireless IP Phone 7920 may be purchased. The part number for the Cisco CallManager unit license is SW-CCM-UL-7920=.

Supported Access Points

The Cisco Wireless IP Phone 7920 supports Cisco Aironet Access Points (APs) that can run Cisco IOS and include the following models: 350, 1100, 1130, 1200, 1300. In addition, the Airspace AP 1000 is also supported.

Wi-Fi compliant Access Points that are manufactured by third-party vendors can function with the Cisco Wireless IP Phone 7920, but might not support features such as DTPC, ARP-caching, LEAP, or QBSS.

Known and Resolved Problems

This section provides information about the following:

Known Problems

Resolved Problems

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit. To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.


Known Problems

Table 2 lists the known problems in this release.

Table 2 Known Problems 

DDTS Number
Summary

CSCeg89775

The Cisco Wireless IP Phone 7920 will not change data rates for retransmissions. The phone may experience one-way communication if more than one data rate is enabled.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg89775&Submit=Search

CSCsa72929

When a user is placing a call, then receives an inbound call, the call waiting tone takes precedence over the ringback tone for the outgoing call.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa72929&Submit=Search

CSCsa78428

Sometimes the name that is recorded in Call History is incorrect, although the number is displayed correctly.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa78428&Submit=Search

CSCsa80917

The Cisco Wireless IP Phone 7920 Cisco Discovery Protocol (CDP) can cause a Cisco IP Phone 7960 to reboot if used with non-Cisco equipment.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa80917&Submit=Search

CSCsb03081

The Cisco Wireless IP Phone 7920 might cause Temporal Key Integrity Protocol (TKIP) replays.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb03081&Submit=Search

CSCsb09599

The Cisco Wireless IP Phone 7920 may transmit a message integrity check (MIC) error to the access point when using TKIP. If the access point receives two MIC errors within 60 seconds, then the access point enters Countermeasure mode in which all associated TKIP clients are de-authenticated for the duration of the Countermeasure Holdoff time.

Workaround: Reduce the Holdoff time for TKIP Countermeasure mode to less than 60 seconds (the default value) on the access point. For example:

Interface dot11radio 0
Countermeasure tkip hold-time seconds

where seconds is the holdoff time. Suggested values are from 0 to 3.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb09599&Submit=Search

CSCsb53961

The XML phrase, ExecuteItem, does not work as documented for the Cisco Wireless IP Phone 7920.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb53961&Submit=Search

CSCsc09032

After upgrading firmware to release 2.0, the non-primary service set IDs (SSIDs) are removed from the phone configuration.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc09032&Submit=Search

CSCsc20292

The Cisco Wireless IP Phone 7920 can roam unexpectedly to another access point (AP) with a better received signal strength indicator (RSSI) value.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc20292&Submit=Search

CSCsc34964

The Cisco Wireless IP Phone 7920 can take up to one minute to reconnect to the Cisco CallManager after getting disconnected.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc34964&Submit=Search

CSCsc34967

The Cisco Wireless IP Phone 7920 should be less aggressive when sending scan requests.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc34967&Submit=Search


Resolved Problems

Table 3 lists the resolved problems in this release.

Table 3 Resolved Problems 

DDTS Number
Summary

CSCsa90127

The Extension Mobility login is not successful when using a Services URL button.

CSCsa93659

The Cisco Wireless IP Phone 7920 does not support the vibrate URI.

CSCsb08922

Need to add a menu on the phone to display configured regulatory domain.

CSCsb08923

Need to add a menu on the phone to display current transmit power.

CSCsb11420

The Cisco Wireless IP Phone 7920 does not support CCA versions of QoS Basis Set Service (QBSS).

CSCsb13680

The Cisco Wireless IP Phone 7920 can intermittently lose registration with the Cisco CallManager, but will re-register automatically after the Keepalive Timeout.

CSCsb16154

The Cisco Wireless IP Phone 7920 can associate to a lower priority network profile when set to Auto profile and multiple profiles are valid for the current environment.

CSCsb29735

Upgrading to firmware release 2.0 can cause a corrupted phone lock password.

CSCsb38210

The port 17185 for user datagram protocol (UDP) is open on the Cisco Wireless IP Phone 7920

CSCsb40013

A multicast message from the Cisco Wireless IP Phone 7920 cannot be routed to devices that are beyond one hop.

CSCsb46797

When the Cisco Wireless IP Phone 7920 has a Call Forward No Answer (CFNA) target and receives a second call, the phone locks up.

CSCsb48681

The Cisco Wireless IP Phone 7920 can corrupt the Cisco centralized key management (CCKM) time stamp.

CSCsb48687

Invalid XML object sizes can cause the Cisco Wireless IP Phone 7920 to restart.

CSCsb48693

When using the idle URL feature, the Cisco Wireless IP Phone 7920 can lock up.

CSCsb60866

The Cisco Wireless IP Phone 7920 can roam from a strong AP signal to a weak AP signal.

CSCsb61677

The Cisco Wireless IP Phone 7920 should continue streaming RTP packets when the phone is set to mute.

CSCsb61711

The Cisco Wireless IP Phone 7920 can fail to acknowledge G.711 packets during a call.

CSCsb72898

The Cisco Wireless IP Phone 7920 can roam more frequently with the Cisco IOS 12.3(7) JA AP image.

CSCsb77564

The Cisco Wireless IP Phone 7920 can stop scanning for other APs although it is still associated.

CSCsb83303

The Cisco Wireless IP Phone 7920 sends "802.11 Auth" unexpectedly which causes choppy audio.

CSCsb85711

After three missed Cisco CallManager Keepalive messages, channels in the active list are not removed.

CSCsb99759

The alert tone for the Emergin application needs to be limited when on a call.

CSCsc00129

The Cisco Wireless IP  Phone  7920 does not respond to AP packets.

CSCsc00147

If the Cisco Wireless IP Phone 7920 reregisters with Cisco CallManager, the Message Waiting MWI) tone can be very loud.

CSCsc00238

The Cisco Wireless IP Phone 7920 needs to roam when the QBSS maximum threshold is met.


Related Documentation

Cisco Wireless IP Phone 7920 Guide for Cisco CallManager 4.0—Provides descriptions of phone tasks for the Cisco Wireless IP Phone 7920 user. Refer to this guide at this link:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/wip7920/user/index.htm

Cisco Wireless IP Phone 7920 Administrator Guide for Cisco CallManager—Provides instructions for configuring phone services and directories at this link:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/wip7920/
7920adm/index.htm

Customizing Your Cisco IP Phone on the Web—Provides instructions for accessing and using the User Options web page to subscribe to XML services and set up speed dial numbers. Refer to this guide at this link:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7960/usopt.pdf

Cisco IP Phone Service Application Development Notes for Release 4.1(3)—Provides instructions for creating customized IP Phone services using XML. Refer to this guide at this link:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guide_book09186a00804042de.html

For more information about the Cisco Wireless IP Phone 7920, refer to the following publications available at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/wip7920/index.htm:

Cisco Wireless IP Phone 7920 Accessory Guide

Cisco Wireless IP Phone 7920 Design and Deployment Guide

Regulatory and Compliance Information for the Cisco Wireless IP Phone 7920

For information about configuring Wireless IP Phone 7920s in Cisco CallManager, refer to the following publications for your version of Cisco CallManager at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco CallManager Administration Guide

Cisco CallManager System Guide

Cisco CallManager Features and Services Guide

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

Nonemergencies — psirt@cisco.com


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on


In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html