Cisco Unified Wireless IP Phone Guide 7920 for Cisco Unified CallManager 5.0 (SCCP)
An Overview of Your Phone

Table Of Contents

An Overview of Your Phone

Understanding Buttons and Hardware

Understanding Phone Screen Features

Understanding Feature Buttons and Menus

Using Phone Buttons

Using Phone Menus

Cleaning the Phone

Understanding Lines vs. Calls

Understanding Line and Call Icons

Understanding Feature Availability

An Overview of Your Phone

Your Cisco Unified Wireless IP Phone 7920 is a full-feature telephone that provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.

Depending on the configuration, your phone supports:

Wireless access to your corporate directory number.

Access to network data, XML applications, and web-based services.

Online customizing of phone features and services from your User Options web pages.

Understanding Buttons and Hardware

You can use the graphic below to identify buttons and hardware on your phone.


Left softkey—Activates the item in the label above the softkey.


Right softkey—Activates the item in the label above the softkey.


Answer/Send key (green)—Answers a call or dials a number.


Number keys (0-9)—Use these keys to enter numbers or characters.

Number keys (2-9)—Press and hold these keys to activate speed-dial hot keys.


Asterisk (*) key—Toggles between Ring and Vibrate mode.

Toggles between upper and lower case. See the "Entering and Editing Text" section.


Arrow key—Moves from one function to another. This guide uses these directional arrows , , , or .


Power/End key (red)—Turns the phone on or off, silences a ringing call, or ends a connected call. See the "Answering a Call" section.


Pound (#) key—Toggles between locking and unlocking the key pad.

Allows you to access special characters when you are entering text.

Understanding Phone Screen Features

This is what your main phone screen might look like with no active call in standby mode. The status line displays information about the current call state (for example, Your current options).


Battery icon—Shows the level of charge in battery


Vibration icon—Indicates vibration mode setting for the phone



Key lock icon—Indicates the keypad is locked



Signal icon—Shows the degree of signal strength



Extension numbers—Identify each phone line


Right softkey label—Displays PhBook or Svcs or during a call, displays a feature or action softkey


Left softkey label—Displays Menu or during a call, displays a feature or action softkey



Welcome message—Displays text on the screen after powering on the phone. You can edit this text. See the "Customizing the Phone Screen" section on page 54.

Understanding Feature Buttons and Menus

The phone buttons provide short cuts for phone features. The Menu softkey provides access to the phone menus for settings and phone features.

Using Phone Buttons

The phone keypad provides these shortcuts to frequently used features.

If you want to...
For more information, see...

Lock or unlock the phone keypad

Press and hold the key. The screen displays "Keylock On" and the icon displays at the top of the Main screen.

Press and hold the key. The screen displays "Keylock Off?" Press OK and the icon disappears.

Setting the Keypad to Automatically Lock, page 56

Toggle between ringing and vibrating mode

Press and hold the key. The screen displays "Vibration On" and the icon displays at the top.

To switch back to the ring mode, press and hold the key. The screen displays "Vibration Off," and the icon disappears.

The default setting is "ring mode."

Customizing the Phone Screen, page 54

Listen to voice messages

Press for a moment, then release the key. The phone connects to your voice messaging system.

Accessing Voice Messages

Access a speed-dial number

Press and hold (one of the numeric keys 2-9) for the speed-dial number that you want to use.

Speed Dialing

Change the volume during a call

Press to adjust the speaker volume for a call on the primary line.


Change the volume for your calls

1. Press or until you see Volume.

2. Press Volume to access the speaker volume screen.

3. Increase the volume by pressing or decrease the volume by pressing .

Note The adjusted volume remains until you power off the phone.

Changing User Profile Settings


To maintain the speaker volume adjustment after powering off the phone, you must change the volume setting in your user profile. See the"Changing User Profile Settings" section.

Using Phone Menus

Access the phone menus for phone features and settings by following these steps:

1. To access the phone menus, press the Menu softkey.

2. To see the desired menu, press or .

3. To display the menu options, press Select (by using ).

4. To scroll between options, use or to scroll.

5. To choose a menu option, such as Speed Dial in the Directory menu, scroll to Speed Dial and press Select.

For information about using the menus, use this list.

Cleaning the Phone

Gently wipe the phone screen and phone with a soft, dry cloth. Do not use any liquids or powders on the phone. Using anything other than a soft, dry cloth can contaminate phone components and cause failures.

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each corresponds to a directory number that others can use to call you. The Cisco Unified Wireless IP Phone 7920 supports up to six lines. To see how many lines you have, look at right side of your phone screen. You have as many lines as you have directory numbers.

CallsEach line can support multiple calls. Your phone supports up to two connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Note The screen can display only four lines or calls. You might have to scroll down to see additional lines or calls.

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state.

Line or call state

On-hook line

No call activity on this line.

Connected call

You are connected to the other party.

Incoming call

A call is ringing on one of your lines.

Call on hold

You have put this call on hold. See the "Using Hold and Resume" section.

Call forward enabled

You have forwarded your primary line. See the "Forwarding All Calls to Another Number" section.

Understanding Feature Availability

The operation of your Cisco Unified Wireless IP Phone 7920 and the features available to you may vary, depending on the call processing agent used by your company and also on how your company's phone support team has configured your phone system. Therefore, some of the features included in this guide might not be available to you or might work differently on your phone system. Contact your support desk or system administrator for information about feature operation or availability.