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Cisco 7800 Series Media Convergence Servers

Using Virtual Network Computing Version 4.0

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Table Of Contents

Using Virtual Network Computing Version 4.0

Contents

Before You Begin

Installing and Configuring VNC

Starting a Remote Server from the Master Server

Using the Master Server to Perform Tasks on the Remote Server

Troubleshooting

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Using Virtual Network Computing Version 4.0


Virtual Network Computing (VNC) allows a system administrator to use a server to install applications or perform configuration tasks on a remote server while the user of the remote server views the tasks that occur. In this way, VNC operates similar to Microsoft Terminal Services.

Contents

Before You Begin

Installing and Configuring VNC

Starting a Remote Server from the Master Server

Using the Master Server to Perform Tasks on the Remote Server

Troubleshooting

Obtaining Documentation

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Before You Begin

Review the following information before you install VNC:

About VNC Terminology

In this document, master server refers to the server where the user initiates, performs, and manages tasks; the remote server receives the software or configuration information from the master server.

About Compatible Operating System Versions

Make sure that you have installed Cisco-provided operating system version 2000.2.7 on all servers that will use VNC. For information on upgrading the operating system, refer to the documentation for the version of the Cisco CallManager upgrade that runs in the cluster.

About Security Risks

Be aware that using VNC poses a security risk by making the cluster vulnerable to attacks.

Installing VNC opens a network port, which may make the server vulnerable to attacks. A network scanner will show port 5900 "VNC => Remote Control Software" and allow an attacker to access the server.

During the VNC installation, enter a complex alphanumeric password for VNC. VNC limits the password to eight characters.

To minimize security risks, set the VNC service to Manual startup and start it only during remote management. This action ensures that users must enter a Windows user name/password that the server can authenticate before starting the service.

If you no longer plan to use Terminal Services for remote management, disable Terminal Services.

About Upgrading VNC

When you upgrade the operating system or run an operating system patch on the server, make sure that you review the operating system readme document for information on upgrading VNC. Cisco provides the VNC upgrade files in the operating system upgrade and/or operating system support patch, although Cisco does not automatically install these files on the server.

About Older Versions of VNC

Before you install VNC 4.0, uninstall any previous version of VNC that exists on the server. To uninstall VNC, choose Start > Programs > Settings > Add/Remove Programs.

About CPU Utilization

VNC may use a large percentage of CPU when you move the mouse and particularly when you move entire windows on the desktop. To minimize CPU utilization, limit unnecessary movements on the desktop, particularly while the server is in production.

Installing and Configuring VNC

Perform the following procedure to install and configure VNC Version 4.0 on all servers that will use VNC.

Procedure


Step 1 Using Windows Explorer, browse to the following folder:

C:\utils\VNC\

Step 2 In the VNC folder, double-click vnc-4.0-x86_win32.exe.

The Welcome window displays.

Step 3 Click Next.

Step 4 To accept the software license agreement, click I accept the agreement; then, click Next.

Step 5 In the Select Destination Directory, accept the default location or choose another folder where you want to install VNC; then, click Next.

Step 6 In the Select Components window, click Next.

Step 7 In the Select Start Menu Folder window, accept the default folder name or choose another folder where you want the setup program to create the program shortcuts; then, click Next.

Step 8 In the Select Additional Tasks window, check the Register VNC Server as a system service check box and the Start the VNC Server System service check box. If you want to create additional icons, check the check box next to the icons that you want to create; then, click Next.

The Ready to Install window displays.

Step 9 Click Install.

The VNC Server Properties window displays, as show in Figure 1.

Figure 1 VNC Server Properties Window

Step 10 In the Authentication pane, click Set Password; then, enter a password in the Password and Confirm Password fields.

You can enter a password of up to eight characters. You will use this password to open a VNC session between servers.

Step 11 In the Password window, click OK.

Step 12 Click the Connections tab; then, uncheck the Serve Java viewer via HTTP on port: 5800 check box.

Step 13 In the VNC Server Properties window, click OK.

Step 14 To continue the setup, click Next.

Step 15 Click Finish.


Starting a Remote Server from the Master Server

To start a remote server via VNC, perform the following procedure:

Procedure


Step 1 From the master server, map a drive to the remote server by using the server name (not the IP address).

Step 2 Right-click My Computer and choose Manage.

Step 3 Choose Action > Connect to another computer....

The Select Computer dialog box displays.

Step 4 In the Name field, enter the name of the server to which you want to connect; then, click OK.

Step 5 In the Computer Management window, double-click Services and Applications.

Step 6 If an Internet Services Manager dialog displays, click Yes.

Step 7 Click Services.

Step 8 Right-click VNC Server Version 4; then, choose Start.


Using the Master Server to Perform Tasks on the Remote Server

Perform the following procedure to complete installation or configuration tasks via VNC:

Procedure


Step 1 On the master server, choose Start > Programs > RealVNC > VNC Viewer 4 > Run VNC Viewer.

The Connection Details dialog box displays, as shown in Figure 2.

Figure 2 Connection Details dialog box

Step 2 In the Server field, enter the IP address of the remote server on which you want to install the software or perform a configuration task.

Step 3 Click OK.

The VNC Authentication dialog box displays, as shown in Figure 3.

Figure 3 VNC Authentication Dialog Box

Step 4 In the Password field, enter the password that you specified in Step 10 in the "Installing and Configuring VNC" section.

Step 5 Click OK.

The desktop of the remote server displays.

Step 6 From the master server, install software or perform configuration tasks on the remote server.


Caution Make sure that you insert installation CD-ROMs into the CD-ROM drive of the remote server or download the files from the web onto the remote server.


Note When you are using a remote terminal over VNC to install Cisco CallManager on an IBM server, the procedure may seem to stall or hang during the installation. On the remote terminal, if you move (drag) the VNC window or refresh the screen by choosing Request screen refresh from the VNC application window menu (the menu that displays when you click the VNC icon in the left corner of the window title bar), the procedure will continue.


Step 7 Stop the VNC Server service.

Step 8 Perform the procedures in the "Starting a Remote Server from the Master Server" section and in the "Using the Master Server to Perform Tasks on the Remote Server" section for each remote server on which you want to perform installation or configuration tasks.


Troubleshooting

If you run VNC to install/upgrade Cisco CallManager on IBM xSeries servers, the installation may appear to hang when the server is copying the files during the installation. Move the mouse to continue the installation.

When VNC is used, some servers exhibit high CPU utilization. The server response may be slower than usual.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html