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Upgrading to IM and Presence Release 9.0(1)
New System Installation Information
For new installations, you must order the IM and Presence Service system software and adhere to licensing requirements. To order the software, go to http://www.cisco.com/en/US/ordering/index.shtml or contact your Cisco sales representative.
Each IM and Presence Service shipment comes with an installation DVD, which is required for all new installations of IM and Presence Service. The IM and Presence Service operating system and application software is installed from the installation DVD. For example, for new installations of IM and Presence Service software, use the DVD that indicates this release of IM and Presence Service.
System Upgrade
Supported upgrade paths to IM and Presence Release 9.0(1)
IM and Presence supports the following software upgrade paths to Release 9.0(1):
Supported Upgrade Paths from IM and Presence...
Installation Instructions
Release 8.0(1) through 8.6(4) to 9.0(1)
Upgrades from Release 8.0(1) through 8.6(1) to Release 9.0(1) require a Refresh Upgrade using the UCSInstall_CUP_*.sgn.iso file. Upgrades from Release 8.6(2) and 8.6(3) to Release 9.0(1) require a Refresh Upgrade only. Upgrades from Release 8.6(4) to Release 9.0(1) require a Standard Upgrade only.
Note For more information about Refresh Upgrades and Standard Upgrades, see the Upgrade Guide for Cisco Unified Communications Manager, Release 9.0(1).
Perform these steps to proceed with the upgrade:
- Go to http://www.cisco.com/cisco/software/navigator.html.
- Navigate to .
- Download the complete ISO file: UCSInstall_CUP_9.0.1.10000-21.sgn.iso
Note
Direct upgrades from Cisco Unified Presence Release 6.0(x) to Release 9.0(1) are not supported. You must first upgrade to at least Release 8.0(1) of Cisco Unified Presence. For more information about upgrading to Cisco Unified Presence Release 8.x, see the Release Notes for Cisco Unified Presence here on Cisco.com: http://www.cisco.com/en/US/products/ps6837/prod_release_notes_list.html.
Upgrade from Cisco.com
Cisco does not support downloading major IM and Presence Service software releases from Cisco.com, for example, IM and Presence Service Release 9.0(1). You can download upgrade-only software images from Cisco.com that are used to upgrade from a previous major software release to a subsequent software maintenance release or point release of IM and Presence Service. For example, you can download Cisco Unified Presence Release 8.0(2) or Cisco Unified Presence Release 8.6(1) from Cisco.com.
To download this software, go to http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240. You must have an account on Cisco.com to access the Software Center. The images posted at the Software Center require existing installations of IM and Presence Service.
Upgrade Order
You must follow a very specific order when upgrading Unified Communications Manager and IM and Presence Service. The order is dependent upon the release from which you are upgrading. The pre-upgrade release determines the type of upgrade you must perform. There are two types of upgrades:
For more information about these types of upgrades and the upgrade order that must be followed for each type, see the latest version of the Upgrade Guide for Cisco Unified Communications Manager, here: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html.
Software Licensing Requirements for Vmware
You can run this release of IM and Presence Service on a VMware virtual machine deployed on approved Cisco Unified Computing server hardware. For information about supported servers, see Hardware and Software Compatibility Information for IM and Presence Service on Cisco Unified Communications Manager. For information about the VMware licensing requirements, see the License Activation for Cisco UC on UCS Docwiki here: http://docwiki.cisco.com/wiki/License_Activation_for_Cisco_UC_on_UCS.
Recommendations for release 8.0(x), 8.5(x), or 8.6(x) to 9.0(1) upgrades
Before you upgrade from Cisco Unified Presence Release 8.0(x), 8.5(x), 8.6(x) to IM and Presence Service Release 9.0(1), Cisco strongly advises that you follow the recommended upgrade procedure in the Upgrade Guide for Cisco Unified Communications Manager, Release 9.0(1) here: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html.
Important Notes
- Cisco Unified Presence Sync Agent Service-prior to performing an upgrade, this service may be disabled on the cluster (which only runs on the Publisher node). This will ensure that user-initiated changes from the corresponding Unified Communications Manager system during the upgrade, do not compromise the upgrade process. The changes will be reconciled when the IM and Presence Service Sync Agent is restarted in either the current or newer version.
- Publisher node-switch versions and restart the publisher node prior to initiating a switch version and restart on the Subscriber nodes. If the IM and Presence Service Administration GUI is operational on the Publisher node, it is safe to initiate a switch version and restart on the Subscriber node.
Note
Services on the Publisher will not start until the Subscribers are switched, restarted, and replication is successfully established on that cluster.
- High Availability User Support-Cisco Unified Presence Release 8.6(1) supports up to 15,000 users per cluster in a High Availability (HA) configuration and up to 30,000 users per cluster in a non-HA configuration. If, when you upgrade, you are left with a number of unsupported users, Cisco recommends that you unlicense these surplus users on Unified Communications Manager before you perform the upgrade.
- Contact List Size-the default maximum value is 200; however you can configure this to a higher value, or configure 0 to set it to unlimited value. After you perform the upgrade, check that the contact list size for users has not reached the maximum value. If you have a large number of contacts per user, the number of users that a IM and Presence Service node supports is reduced.
