Cisco Unified Communications Manager Administration Guide, Release 9.0(1)
UC service setup
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UC service setup

This chapter provides information to set up Unified Communications (UC) services.

About UC service setup

In Cisco Unified Communications Manager Administration, use the User Management > User Settings > UC Service to set up unified communications (UC) services such as voicemail, conferencing, CTI, and IM and Presence.

The UC Service window in Cisco Unified Communications Manager Administration allows you to add, search, display, and maintain information about UC services. You can group UC services into service profiles that you associated with end users. After end users have a service profile, their clients can download this profile for seamless integration with the configured UC services.

You can set up these UC services:

  • Voicemail
  • Mailstore
  • Conferencing
  • Directory
  • IM and presence
  • CTI

UC service setup tips

  • Port values for UC services must match the available port on the server. Change the port number only if it conflicts with other services.
  • Cisco recommends that you use HTTPS as the voicemail transport protocol for Cisco Unity and Cisco Unity Connection

Add voicemail service

Procedure
    Step 1   Select User Management > User Settings > UC Service.
    Step 2   Select Add New.
    Step 3   Select Voicemail from the UC Service Type drop-down list.
    Step 4   Enter the voicemail settings in the following fields.
    Table 1 Voicemail settings

    Field

    Description

    Product Type

    Select a product type. Available options are Unity and Unity Connection.

    Default setting: Unity.

    Name

    Enter the name of the voicemail service. Ideally, the voicemail service name should be descriptive enough for you to instantly recognize it.

    Maximum characters: 50 (ASCII only).

    Description

    (Optional) Enter a description that helps you to distinguish between voicemail services. You can change the description if required.

    Maximum characters: 100.

    Hostname/IP Address

    Enter the address of the voicemail service in one of the following forms:

    • Hostname
    • IP address
    • Fully qualified domain name (FQDN)

    This field value must exactly match the hostname, IP address, or FQDN of the associated voicemail service. If the hostname or IP address of the voicemail service changes, change this field value accordingly.

    Port

    Enter the port to connect with the voicemail service.

    Default port: 443

    This field value must match the available port on the voicemail service. Change the port number only if it conflicts with other services.

    Protocol

    Select the protocol to route voicemail messages securely.

    Available options: HTTP, HTTPS

    Default setting: HTTPS.
    Tip    Cisco recommends that you use HTTPS as the voicemail transport protocol for Cisco Unity and Cisco Unity Connection servers. Only change to HTTP if your network configuration does not support HTTPS.
    Step 5   Select Save.

    The Add Successful message appears and the voicemail service is created in the Unified CM Database.

    What to Do Next

    Add mailstore service

    Related References

    Add mailstore service

    Cisco Jabber clients use the mailstore service for visual voicemail functionality.

    Procedure
      Step 1   Select User Management > User Settings > UC Service.
      Step 2   Select Add New.
      Step 3   Select Mailstore from the UC Service Type drop-down list.
      Step 4   Enter the mailstore settings in the following fields.
      Table 2 Mailstore settings

      Field

      Description

      UC Service Type

      Specifies the UC service type as Mailstore.

      Product Type

      Specifies the product type as Exchange.

      Name

      Enter the name of the mailstore service. Ideally the mailstore service name should be descriptive enough for you to instantly recognize it.

      Maximum characters: 50 (ASCII only).

      Description

      (Optional) Enter a description that helps you to distinguish between mailstore services. You can change the description if required.

      Hostname/IP Address

      Enter the address of the mailstore service in one of the following forms:

      • Hostname
      • IP address
      • FQDN

      This field value must exactly match the hostname, IP address, or FQDN of the associated mailstore service. If the address of the mailstore service changes, change this field value accordingly.

      Note    Cisco Unity creates subscriber mailboxes for message storage on the Microsoft Exchange server.
      Note    Cisco Unity Connection usually provides a mailstore service, and hosts the mailstore service on the same server.

      Port

      Specify the port number configured for the service.

      Default Port: 143

      Allowed Values: 1 - 65535

      Note   

      For secure voice messaging with Cisco Unity Connection, use port 7993.

      Note   

      This value must match the available port on the mailstore service. Change the port number only if it conflicts with other services.

      Protocol

      Select the corresponding protocol to use when Cisco Jabber clients contact this service.

      Available Options: TCP, SSL, TLS, UDP

      Default Setting: TCP, which is the most commonly used network configuration. Change this setting to suit your deployment, Unified CM settings, and security needs.

      Note    For secure voice messaging with Cisco Unity Connection, use TLS.
      Step 5   Select Save.

      The Add Successful message appears and the mailstore service is created in the Unified CM database.

      What to Do Next

      Add more UC services.

      Add a service profile.

      Associate UC services in a service profile to an end user.

      Related References

      Add conferencing service

      Procedure
        Step 1   Select User Management > User Settings > UC Service.
        Step 2   Select Add New.
        Step 3   Select Conferencing from the UC Service Type drop-down list box.
        Step 4   Enter the conferencing settings in the following fields.

        Field

        Description

        UC Service Type

        Specifies conferencing as the UC service type.

        Product Type

        Select a product type that applies to your network configuration.

        Available Options: MeetingPlace Classic, MeetingPlace Express, WebEx

        Name

        Enter the name of the coferencing service. Ideally the service name should be descriptive enough for you to instantly recognize it.

        Maximum characters: 50 (ASCII only).

        Description

        (Optional) Enter a description that helps you to distinguish between directory services. You can change the description if required.

        Hostname/IP Address

        Enter the address of the conferencing service in one of the following forms:

        • Hostname
        • IP address
        • FQDN

        This field must exactly match the hostname, IP address, or FQDN of the associated directory service. If the address of the directory service changes, change this field value accordingly.

        Allowed values: Alphanumeric (a-zA-Z0-9), period (.), backslash (\), dash (-), and underscore (_).

        Port

        Enter the port for the conferencing service so that users can contact the service when they sign in to web conferences.

        Default Port: 80

        Allowed Values: 1- 65535

        Note   

        Use port 80 for HTTP and port 443 for HTTPS communications.

        Note   

        This value must match the available port on the conferencing service. Change the port number only if it conflicts with other services.

        Protocol

        Select the protocol to route web conference communications.

        Available Options: HTTP, HTTPS

        Default Setting: HTTP. Change this setting to suit your network configuration, IM and Presence settings and security needs as follows:

        HTTP

        Selects Hypertext Transfer Protocol as the standard method for transferring data between the server, Cisco Jabber, and the browser. Select this option if the Cisco Unified MeetingPlace or the Cisco Unified MeetingPlace Express server does not have SSL enabled.

        HTTPS

        Selects Hypertext Transfer Protocol over SSL as the method for securely transferring data between the server, Cisco Jabber, and the browser. Select this option if the Unified MeetingPlace or the Unified MeetingPlace Express server has SSL enabled.
        Step 5   Select Save.

        The Add Successful message appears and the conferencing service is created in the Unified CM database.

        What to Do Next

        Add more UC services.

        Add a service profile.

        Associate UC services in a service profile to an end user.

        Related References

        Add directory service

        Procedure
          Step 1   Select User Management > User Settings > UC Service.
          Step 2   Select Add New.
          Step 3   Select Directory from the UC Service Type drop-down list box.
          Step 4   Enter the directory settings in the following fields.

          Field

          Description

          UC Service Type

          Specifies directory as the UC service type.

          Product Type

          Select a supported directory product type from this list that applies to your network configuration.

          Available Options: Directory, Enhanced Directory

          Default Setting: Directory

          Name

          Enter the name of the directory service. Ideally the directory service name should be descriptive enough for you to instantly recognize it.

          Maximum characters: 50 (ASCII only).

          Allowed values: All characters allowed except quotes ("), angle brackets (< >), backslash (\), ampersand (&), and percent (%).

          Description

          (Optional) Enter a description that helps you to distinguish between directory services. You can change the description if required.

          Allowed values: All characters allowed except quotes ("), angle brackets (< >), backslash (\), ampersand (&), and percent (%).

          Hostname/IP Address

          Enter the address of the directory service in one of the following forms:

          • Hostname
          • IP address
          • FQDN

          This field must exactly match the hostname, IP address, or FQDN of the associated directory service. If the address of the directory service changes, change this field value accordingly.

          Allowed values: Allowed characters include alphanumeric (a-zA-Z0-9), period (.), backslash (\), dash (-), and underscore (_).

          Port

          Enter the port for the directory service.

          Default Port: 389

          Allowed Values: 1- 65535

          Note   

          This value must match the available port on the directory service. Change the port number only if it conflicts with other services.

          Protocol

          Select the protocol to route communications between the directory service and Cisco Jabber clients.

          Available Options: TCP, UDP, TLS

          Default Setting: TCP. This is the most commonly used network configuration. Change this setting to suit your network configuration, Unified CM settings, and security needs.

          Step 5   Select Save.

          The Add Successful message appears and the directory service is created in the Unified CM database.

          What to Do Next

          Add more UC services.

          Add a service profile.

          Associate UC services in a service profile to an end user.

          Related References

          Add IM and Presence service

          Procedure
            Step 1   Select User Management > User Settings > UC Service.
            Step 2   Select Add New.
            Step 3   Select IM and Presence from the UC Service Type drop-down list.
            Step 4   Enter the IM and Presence settings in the following fields.
            Table 3 IM and presence settings

            Field

            Description

            UC Service Type

            Specifies IM and Presence as the UC service type.

            Product Type

            Select a supported IM and Presence product type from this list that applies to your network configuration.

            Available options: Unified CM (IM and Presence), WebEx (IM and Presence)

            Default setting: Unified CM (IM and Presence)

            Name

            Enter the name of the IM and Presence service. Ideally the IM and Presence service name should be descriptive enough for you to recognize it instantly.

            Maximum characters: 50 (ASCII only).

            Description

            (Optional) Enter a description that helps you to distinguish between IM and Presence services. You can change the description if required.

            Hostname/IP Address

            Enter the address of the IM and Presence service in one of the following forms:

            • Hostname
            • IP address
            • DNS SRV

            Allowed values: Allowed characters include alphanumeric (a-zA-Z0-9), period (.), backslash (\), dash (-), and underscore (_).

            Note   

            This field value must exactly match the host name, IP address, or DNS SRV of the associated IM and Presence service. If the address of the IM and Presence service changes, change this field value accordingly.

            Tip   

            Cisco recommends DNS SRV to help the client find the correct IM and Presence service for the user.

            Step 5   Select Save.

            The Add Successful message appears and the IM and Presence service is created in the Unified CM database.

            What to Do Next

            Add more UC services.

            Add a service profile.

            Associate UC services in a service profile to an end user.

            Related Tasks
            Related References

            Add CTI service

            Soft clients use the CTI service for deskphone control

            Procedure
              Step 1   Select User Management > User Settings > UC Service.
              Step 2   Select Add New.
              Step 3   Select CTI from the UC Service Type drop-down list box.
              Step 4   Enter the computer telephone integration (CTI) settings in the following fields.

              Field

              Description

              UC Service Type

              Specifies CTI as the UC service type.

              Product Type

              Specifies CTI as the product type.

              Name

              Enter the name of the CTI service. Ideally the CTI service name should be descriptive enough for you to instantly recognize it.

              Maximum characters: 50 (ASCII only).

              Description

              (Optional) Enter a description that helps you to distinguish between CTI services when you have more than one configured. You can change the description if required.

              Hostname/IP Address

              Enter the address of the CTI service in one of the following forms:

              • Hostname
              • IP address
              • FQDN

              This field must exactly match the, hostname, IP address, or FQDN of the associated CTI service. If the address of the CTI service changes, change this field value accordingly.

              Port

              Enter the port for the CTI service.

              Default port: 2748

              Allowed ports: 1-65535

              Note   

              This value must match the available port on the CTI service. Change the port number only if it conflicts with other services.

              Protocol

              Specifies TCP as the default protocol.
              Step 5   Select Save.

              The Add Successful message appears and the CTI service is created in the Unified CM database.

              What to Do Next

              Add more UC services.

              Add a service profile.

              Associate UC services in a service profile to an end user.

              Related References