Cisco CallManager System Guide, Release 4.1(3)

Table Of Contents





Related Documentation


Obtaining Documentation

Documentation DVD

Ordering Documentation

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Cisco Product Security Overview

Reporting Security Problems in Cisco Products

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Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


This preface describes the purpose, audience, organization, and conventions of this guide and provides information on how to obtain related documentation.

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Related Documentation


Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information


The Cisco CallManager System Guide provides conceptual information about Cisco CallManager and its components as well as tips for setting up features by using Cisco CallManager Administration. This book acts as a companion to the Cisco CallManager Administration Guide, which provides instructions for administering the Cisco CallManager system, including descriptions of procedural tasks that you complete by using Cisco CallManager Administration.


The Cisco CallManager System Guide provides information for network administrators who are responsible for managing the Cisco CallManager system. This guide requires knowledge of telephony and IP networking technology.


The following table shows the organization of this guide:


Part 1

"Understanding Cisco CallManager"

Provides an overview of Cisco CallManager and Cisco IP telephony network components.

Part 2

"Understanding Cisco CallManager System Configuration"

Details the basic configuration flow for a Cisco CallManager system and explains system-level configuration concepts and settings.

Part 3

"Dial Plan Architecture"

Describes route plans, partitions, and calling search spaces.

Part 4

"LDAP Directory and User Configuration"

Provides information about the LDAP directory and user directory configuration.

Part 5

"Media Resources"

Explains how to manage and configure media resources for transcoding, conferencing, media termination points, and music on hold.

Part 6

"Voice Mail and Messaging Integration"

Discusses how to integrate voice mail and messaging applications with Cisco CallManager.

Part 7

"System Features"

Describes additional system-wide features such as call park, call pickup, and IP Phone services.

Part 8

"Devices and Protocols"

Provides information about configuring supported voice gateways, protocols, Cisco IP Phones, video telephony, and software applications for Cisco CallManager.

Part 9

"System Maintenance"

Describes tools as well as administrative passwords and accounts for your Cisco CallManager system.

Related Documentation

Refer to the following documents for further information about related Cisco IP telephony applications and products:

Installing Cisco CallManager Release 4.1(3)

Upgrading Cisco CallManager Release 4.1(3)

Cisco IP Telephony Backup and Restore System (BARS) Administration Guide

Release Notes for Cisco CallManager Release 4.1(3)

Cisco CallManager Administration Guide

Cisco CallManager Serviceability Administration Guide

Cisco CallManager Serviceability System Guide

Cisco CallManager Features and Services Guide

Troubleshooting Guide for Cisco CallManager

Cisco IP Phone Administration Guide for Cisco CallManager

Bulk Administration Tool Guide for Cisco CallManager


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