Cisco Unified Serviceability Administration Guide for Cisco Unity Connection Release 2.x
Understanding Serviceability Reports Archive

Table Of Contents

Understanding Serviceability Reports Archive

Serviceability Reporter Service Parameters

Server Statistics Report

Alert Summary Report

Serviceability Reports Archive Configuration Checklist

Where to Find More Information


Understanding Serviceability Reports Archive


The Cisco Serviceability Reporter service generates daily reports in Cisco Unified Serviceability. Each report provides a summary that comprises different charts that display the statistics for that particular report. Reporter generates reports once a day on the basis of logged information.

See the following sections for detailed information about each report that Serviceability Reporter generates:

Server Statistics Report

Alert Summary Report

Serviceability Reports Archive Configuration Checklist

Where to Find More Information

You view reports from Cisco Unified Serviceability > Tools > Serviceability Reports Archive. You must activate the Cisco Serviceability Reporter service before you can view reports. After you activate the service, report generation may take up to 24 hours.

The reports contain 24-hour data for the previous day. A suffix that is added to the report names shows the date for which Reporter generated them; for example, AlertRep_mm_dd_yyyy.pdf. The Serviceability Reports Archive window uses this date to display the reports for the relevant date only. The reports generate from the data that is present in the log files, with the timestamp for the previous day. The system considers log files for the current date and the previous two days for collecting data. The time that is shown in the report reflects the server "System Time."


Note You can pick up log files from the server while you are generating reports.


Serviceability Reporter Service Parameters

Cisco Serviceability Reporter uses the following service parameters:

RTMT Reporter Designated Node—Specifies the designated node on which RTMT Reporter runs. This default equals the IP address of the server on which the Cisco Serviceability Reporter service is first activated.

Report Generation Time—The number of minutes after midnight. Reports generate at this time for the most recent day. The minimum value equals 0 and the maximum value equals 1439.

Report Deletion Age—The number of days that the report must be kept on the disk. The system deletes reports that are older than the specified age. The minimum value equals 0 and the maximum value equals 30.


Tip You can disable reports by setting the service parameter Report Deletion Age to a value of 0.


For more information about service parameter configuration, refer to the System Administration Guide for Cisco Unity Connection.

Server Statistics Report

The Server Statistics Report provides the following line charts:

Percentage of CPU per Server

Percentage of Memory Usage per Server

Percentage of Hard Disk Usage of the Largest Partition per Server

Percentage of CPU per Server

A line chart displays the percentage of CPU usage for the server. Each data value in the chart represents the average CPU usage for a 15-minute duration. If no data exists, Reporter does not generate the chart. The message "No data for Server Statistics report available" displays.

Percentage of Memory Usage per Server

A line chart displays the percentage of Memory Usage for the server (%MemoryInUse). Each data value in the chart represents the average memory usage for a 15-minute duration. If no data exists, Reporter does not generate the chart.

Percentage of Hard Disk Usage of the Largest Partition per Server

A line chart displays the percentage of disk space usage for the largest partition on the server (%DiskSpaceInUse). Each data value in the chart represents the average disk usage for a 15-minute duration. If no data exists, Reporter does not generate the chart.

The server contains log files that match the file name pattern ServerLog_mm_dd_yyyy_hh_mm.csv. The following information exists in the log file:

% CPU usage on the server

% Memory usage (%MemoryInUse) on the server

% Hard disk usage of the largest partition (%DiskSpaceInUse) on the server

Alert Summary Report

The Alert Summary Report provides the details of alerts that are generated for the day. The Alert report comprises the following charts:

Number of Alerts per Server

Number of Alerts per Severity for the Cluster

Top 10 Alerts in the Cluster

Number of Alerts per Server

A pie chart provides the number of alerts for the server. The chart displays the serverwide details of the alerts that are generated. If no data exists for the server, Reporter does not generate the chart. The message "No alerts were generated for the day" displays.

Number of Alerts per Severity for the Cluster

A pie chart displays the number of alerts per alert severity. The chart displays the severity details of the alerts that are generated. Each sector of the pie chart represents the number of alerts that are generated of a particular severity type. The chart provides as many number of sectors as there are severities (for which Reporter generates alerts in the day). If no data exists for a severity, no sector in the chart represents that severity. If no data exists, Reporter does not generate the chart.

Top 10 Alerts in the Cluster

A bar chart displays the number of alerts of a particular Alert Type. The chart displays the details of the alerts that are generated on the basis of the alert type. Each bar represents the number of alerts for an alert type. The chart displays details only for the first 10 alerts based on the highest number of alerts in descending order. If no data exists for a particular alert type, no bar represents that alert. If no data exists for any alert type, RTMT does not generate the chart.

The server contains log files that match the file name pattern AlertLog_mm_dd_yyyy_hh_mm.csv. The following information exists in the log file:

Time—Time at which the alert occurred

Alert Name—Descriptive name

Node Name—Server on which the alert occurred

Monitored object—The object that is monitored

Severity—Severity of this alert

Serviceability Reports Archive Configuration Checklist

Table 10-1 provides a configuration checklist for configuring the serviceability report archive feature.

Table 10-1 Serviceability Reports Archive Configuration Checklist 

Configuration Steps
Related Procedures and Topics

Step 1 

Activate the Cisco Serviceability Reporter service.

Activating and Deactivating Feature Services, page 11-1

Step 2 

Configure the Cisco Serviceability Reporter service parameters.

System Administration Guide for Cisco Unity Connection

Serviceability Reporter Service Parameters

Step 3 

View the reports that the Cisco Serviceability Reporter service generates.

Configuring Serviceability Reports Archive, page 12-1

Where to Find More Information

Related Topics

Real-Time Monitoring Tool Administration Guide for Cisco Unity Connection

Configuring Serviceability Reports Archive, page 12-1