Cisco Unified Serviceability Administration Guide for Cisco Unity Connection Release 2.x
Understanding Services

Table Of Contents

Understanding Services

Feature Services

Database and Admin Services

Performance and Monitoring Services

Network Services

Performance and Monitoring Services

Backup and Restore Services

System Services

Platform Services

DB Services

SOAP Services

Service Activation

Control Center

Services Configuration Checklist

Where to Find More Information


Understanding Services


Cisco Unified Serviceability service management includes working with feature and network services and servlets, which are associated with the Tomcat Java Webserver. Feature services allow you to use application features, such as Serviceability Reports Archive, while network services are required for your system to function.

If something is wrong with a service or servlet, an alarm gets written to an alarm monitor. After viewing the alarm information, you can run a trace on the service. Be aware that services and servlets display different trace levels in the Trace Configuration window.

This chapter, which provides a description of services/servlets, Service Activation, and Control Center, contains information on the following topics:

Feature Services

Network Services

Service Activation

Control Center

Services Configuration Checklist

Where to Find More Information

Feature Services

In Cisco Unified Serviceability, you can activate, start, and stop feature services. Activation turns on and starts the service. After you activate a service in the Service Activation window, you do not need to start it in the Control Center—Feature Services window. If the service does not start for any reason, you must start it in the Control Center—Features Services window.

After the Cisco Unity Connection installation, the system does not automatically activate feature services, which are related services that are required if you want to use the Cisco Unity Connection features; for example, Serviceability Reports Archive. After you activate feature services, you can modify associated settings in Cisco Unity Connection Administration.

In the Service Activation window, Cisco Unified Serviceability categorizes feature services into the following groups:

Database and Admin Services

Performance and Monitoring Services

In the Control Center—Feature Services window, Cisco Unified Serviceability categorizes services into the same groups that display in the Service Activation window.


Tip For service activation recommendations, see the "Service Activation" section and the "Activating and Deactivating Feature Services" section on page 11-1.


Database and Admin Services

This section describes the Database and Admin Services.

Cisco AXL Web Service

The Cisco AXL Web Service allows you to modify database entries and execute stored procedures from client-based applications that use AXL.

Performance and Monitoring Services

This section describes the Performance Monitoring Services.

Cisco Serviceability Reporter

The Cisco Serviceability Reporter service generates the daily reports that are described in "Understanding Serviceability Reports Archive" section on page 10-1.

Reporter generates reports once a day based on logged information. You can access the reports that Reporter generates in Cisco Unified Serviceability from the Tools menu. Each summary report comprises different charts that display the statistics for that particular report. After you activate the service, report generation may take up to 24 hours.

Network Services

Installed automatically, network services include services that the Cisco Unity Connection system requires to function; for example, database and platform services. Because these services are required for basic functionality, you cannot activate them in the Service Activation window. If necessary, for example, for troubleshooting purposes, you may need to stop and start (or restart) a network service in the Call Control—Network Services window.

After the Cisco Unity Connection installation, network services start automatically, as noted in the Call Control—Network Services window. In the Control Center—Network Services window, Cisco Unified Serviceability categorizes services into the following groups:

Performance and Monitoring Services

Backup and Restore Services

System Services

Platform Services

DB Services

SOAP Services

Performance and Monitoring Services

This section describes the Performance and Monitoring Services.

Cisco CallManager Serviceability RTMT

The Cisco CallManager Serviceability RTMT servlet supports the Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT), which allows you to collect and view traces, view performance monitoring objects, work with alerts, and monitor devices, system performance, CTI applications, and so on.

Cisco RTMT Reporter Servlet

The Cisco RTMT Reporter servlet allows you to publish reports for RTMT.

Cisco Log Partition Monitoring Tool

The Cisco Log Partition Monitoring Tool service supports the Log Partition Monitoring feature, which monitors the disk usage of the log partition on a server by using configured thresholds and a polling interval.

Cisco Tomcat Stats Servlet

The Cisco Tomcat Stats Servlet allows you to monitor the Tomcat perfmon counters by using RTMT or the Command Line Interface. Do not stop this service unless you suspect that this service is using too many resources, such as CPU time.

Cisco RIS Data Collector

The Real-time Information Server (RIS) maintains real-time information such as device registration status, performance counter statistics, critical alarms generated, and so on. The Cisco RIS Data Collector service provides an interface for applications, such as the Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT), SOAP applications, and so on, to retrieve the information that is stored in on the RIS server.

Cisco AMC Service

Used for the Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT), this service, Alert Manager and Collector service, allows RTMT to retrieve real-time information that exists on the server.

Backup and Restore Services

This section describes the Backup and Restore Services.

Cisco DRF Master

The CiscoDRF Master Agent service supports the DRF Master Agent, which works with the Disaster Recovery System graphical user interface (GUI) or command line interface (CLI) to schedule backups, perform restorations, view dependencies, check status of jobs, and cancel jobs, if necessary. The Cisco DRF Master Agent also provides the storage medium for the backup and restoration process.

Cisco DRF Local

The Cisco DRF Local service supports the Cisco DRF Local Agent, which acts as the workhorse for the DRF Master Agent. Components register with the Cisco DRF Local Agent to use the disaster recovery framework. The Cisco DRF Local Agent executes commands that it receives from the Cisco DRF Master Agent. Cisco DRF Local Agent sends the status, logs, and command results to the Cisco DRF Master Agent.

System Services

This section describes the System Services.

Cisco CallManager Serviceability

The Cisco CallManager Serviceability service supports Cisco Unified Serviceability, the web application/interface that you use to troubleshoot issues and manage services. This service, which is installed automatically, allows you access to the Cisco Unified Serviceability graphical user interface (GUI). If you stop this service, you cannot access the Cisco Unified Serviceability GUI when you browse into that server.

Cisco CDP

Although this service displays in Cisco Unified Serviceability, the service does not support Cisco Unity Connection.

Cisco Trace Collection Servlet

The Cisco Trace Collection Servlet, along with the Cisco Trace Collection Service, supports trace collection and allows users to view traces by using RTMT. If you stop this service on a server, you cannot collect or view traces on that server.

For SysLog Viewer and Trace and Log Central to work in RTMT, the Cisco Trace Collection Servlet and the Cisco Trace Collection Service must run on the server.

Cisco Trace Collection Service

The Cisco Trace Collection Service, along with the Cisco Trace Collection Servlet, supports trace collection and allows users to view traces by using the RTMT client. If you stop this service on a server, you cannot collect or view traces on that server.

For SysLog Viewer and Trace and Log Central to work in RTMT, the Cisco Trace Collection Servlet and the Cisco Trace Collection Service must run on the server.


Tip If necessary, Cisco recommends that, to reduce the initialization time, you restart the Cisco Trace Collection Service before restarting Cisco Trace Collection Servlet.


Platform Services

This section describes the Platform Services.

A Cisco DB

A Cisco DB service supports the Progres database engine.

Cisco Tomcat

The Cisco Tomcat service supports the web server.

SNMP Master Agent

Although this service displays in Cisco Unified Serviceability, the service does not support Cisco Unity Connection.

MIB2 Agent

Although this service displays in Cisco Unified Serviceability, the service does not support Cisco Unity Connection.

Host Resources Agent

Although this service displays in Cisco Unified Serviceability, the service does not support Cisco Unity Connection.

Native Agent Adaptor

Although this service displays in Cisco Unified Serviceability, the service does not support Cisco Unity Connection.

System Application Agent

Although this service displays in Cisco Unified Serviceability, the service does not support Cisco Unity Connection.

Cisco CDP Agent

Although this service displays in Cisco Unified Serviceability, the service does not support Cisco Unity Connection.

Cisco Syslog Agent

Although this service displays in Cisco Unified Serviceability, the service does not support Cisco Unity Connection.

Cisco Electronic Notification

This service works with Cisco Unified Operating System Administration, so you can send e-mails about software updates.

Cisco Certificate Expiry Monitor

This service periodically checks the expiration status of certificates that the system generates and sends notification when a certificate gets close to its expiration date. You manage the certificates that use this service in Cisco Unified Operating System Administration.

DB Services

This section describes the DB Services.

Cisco Database Layer Monitor

The Cisco Database Layer Monitor service monitors aspects of the database layer. This service takes responsibility for change notification and monitoring.

SOAP Services

This section describes the SOAP Services.

Cisco SOAP-Real-Time Service APIs

The Cisco SOAP-Real-Time Service APIs allow you to collect real-time information for devices and CTI applications. This service also provides APIs for activating, starting, and stopping services.

Cisco SOAP-Performance Monitoring APIs

The Cisco SOAP-Performance Monitoring APIs service allows you to use performance monitoring counters for various applications through SOAP APIs; for example, you can monitor memory information per service, CPU usage, performance monitoring counters, and so on.

Cisco SOAP-Log Collection APIs

The Cisco SOAP-Log Collection APIs service allows you to collect log files and to schedule collection of log files on a remote SFTP server. Examples of log files that you can collect include syslog, core dump files, Cisco application trace files, and so on.

Service Activation

You can activate or deactivate multiple feature services or choose default services to activate from the Service Activation window in Cisco Unified Serviceability. Cisco Unified Serviceability activates feature services in automatic mode and checks for service dependencies. When you choose to activate a feature service, Cisco Unified Serviceability prompts you to select all the other services, if any, that depend on that service to run. When you click the Set Default button, Cisco Unified Serviceability chooses those services that are required to run on the server. Activating a service automatically starts the service. You start/stop services from Control Center.

Control Center

From Control Center in Cisco Unified Serviceability, you can view status and start and stop one service at a time. To perform these tasks, Cisco Unified Serviceability provides two Control Center windows. To start, stop, and restart network services, access the Control Center—Network Services window. To start, stop, and restart feature services, access the Control Center—Feature Services window.


Tip Use the Related Links drop-down list box and the Go button to navigate to Control Center and Service Activation windows.


Services Configuration Checklist

Table 9-1 lists the steps for working with services.

Table 9-1 Services Configuration Checklist 

Configuration Steps
Procedures and Related Topics

Step 1 

Activate the feature services that you want to run.

Feature Services

Activating and Deactivating Feature Services, page 11-1

Step 2 

Configure the appropriate service parameters.

You configure service parameters in Cisco Unity Connection Administration.

System Administration Guide for Cisco Unity Connection

Step 3 

If necessary, troubleshoot problems by using the Cisco Unified Serviceability trace tools.

Configuring Trace, page 7-1

Real-Time Monitoring Tool Administration Guide for Cisco Unity Connection

Where to Find More Information

Related Topics

Control Center

Feature Services

Network Services

Additional Cisco Documentation

Serviceability Administration Guide for Cisco Unity Connection

System Administration Guide for Cisco Unity Connection