Table Of Contents
Testing the Integration
Testing the Integration
To test whether Cisco Unity Connection and the phone system are integrated correctly, do the following procedures in the order listed.
If any of the steps indicate a failure, see the following documentation as applicable:
•
The installation guide for the phone system.
•The setup information earlier in this guide.
To Set Up the Test Configuration
Step 1 Set up two test extensions (Phone 1 and Phone 2) on the same phone system that Cisco Unity Connection is connected to.
Step 2 Set Phone 1 to forward calls to the Cisco Unity Connection pilot number when calls are not answered.
Caution The phone system must forward calls to the Cisco Unity Connection pilot number in no fewer than four rings. Otherwise, the test may fail.
Step 3 To create a test user for testing, in Cisco Unity Connection Administration, expand Users, then click Users.
Step 4 On the Search Users page, on the User menu, click Add New.
Step 5 On the New User page, enter the following settings.
Table 7-1 Settings for the New User Page
Field
|
Setting
|
User Type
|
Click User with Voice Mailbox.
|
Based on Template
|
Click the applicable user template.
|
Alias
|
Enter testuser.
|
First Name
|
Enter Test.
|
Last Name
|
Enter User.
|
Display Name
|
Enter Test User.
|
Extension
|
Enter the extension of Phone 1.
|
Step 6 Click Save.
Step 7 On the Edit User Basics page, in the Voice Name field, record a voice name for the test user.
Step 8 In the Phone System field, confirm that the phone system selected is the phone system that Phone 1 is connected to.
Step 9 Uncheck the Set for Self-enrollment at Next Login check box.
Step 10 Click Save.
Step 11 On the Edit menu, click Message Waiting Indicators.
Step 12 On the Message Waiting Indicators page, click the message waiting indicator. If no message waiting indication is in the table, click Add New.
Step 13 On the Edit Message Waiting Indicator page, enter the following settings.
Table 7-2 Settings for the Edit MWI Page
Field
|
Setting
|
Enabled
|
Check this check box to enable MWIs for the test user.
|
Display Name
|
Accept the default or enter a different name.
|
Inherit User's Extension
|
Check this check box to enable MWIs on Phone 1.
|
Step 14 Click Save.
Step 15 On the Edit menu, click Transfer Options.
Step 16 On the Transfer Options page, click the active option.
Step 17 On the Edit Transfer Option page, under Transfer Action, click the Extension option and enter the extension of Phone 1.
Step 18 In the Transfer Type field, click Release to Switch.
Step 19 Click Save.
Step 20 Minimize the Cisco Unity Connection Administration window.
Do not close the Cisco Unity Connection Administration window because you will use it again in a later procedure.
Step 21 Log on to the Real-Time Monitoring Tool (RTMT).
Step 22 On the Unity Connection menu, click Port Monitor. The Port Monitor tool appears in the right pane.
In the right pane, click Start Polling. The Port Monitor will display which port is handling the calls that you will make.
To Test an External Call with Release Transfer
Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity Connection.
Step 2 In the Port Monitor, note which port handles this call.
Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.
Step 4 Confirm that Phone 1 rings and that you hear a ringback tone on Phone 2. Hearing a ringback tone means that Cisco Unity Connection correctly released the call and transferred it to Phone 1.
Step 5 Leaving Phone 1 unanswered, confirm that the state of the port handling the call changes to "Idle." This state means that release transfer is successful.
Step 6 Confirm that, after the number of rings that the phone system is set to wait, the call is forwarded to Cisco Unity Connection and that you hear the greeting for the test user. Hearing the greeting means that the phone system forwarded the unanswered call and the call-forward information to Cisco Unity Connection, which correctly interpreted the information.
Step 7 On the Port Monitor, note which port handles this call.
Step 8 Leave a message for the test user and hang up Phone 2.
Step 9 In the Port Monitor, confirm that the state of the port handling the call changes to "Idle." This state means that the port was successfully released when the call ended.
Step 10 Confirm that the MWI on Phone 1 is activated. The activated MWI means that the phone system and Cisco Unity Connection are successfully integrated for turning on MWIs.
To Test Listening to Messages
Step 1 From Phone 1, enter the internal pilot number for Cisco Unity Connection.
Step 2 When asked for your password, enter the password for the test user. Hearing the request for your password means that the phone system sent the necessary call information to Cisco Unity Connection, which correctly interpreted the information.
Step 3 Confirm that you hear the recorded voice name for the test user (if you did not record a voice name for the test user, you will hear the extension number for Phone 1). Hearing the voice name means that Cisco Unity Connection correctly identified the user by the extension.
Step 4 Listen to the message.
Step 5 After listening to the message, delete the message.
Step 6 Confirm that the MWI on Phone 1 is deactivated. The deactivated MWI means that the phone system and Cisco Unity Connection are successfully integrated for turning off MWIs.
Step 7 Hang up Phone 1.
Step 8 On the Port Monitor, confirm that the state of the port handling the call changes to "Idle." This state means that the port was successfully released when the call ended.
To Set Up Supervised Transfer on Cisco Unity Connection
Step 1 In Cisco Unity Connection Administration, on the Edit Transfer Option page for the test user, in the Transfer Type field, click Supervise Transfer.
Step 2 In the Rings to Wait For field, enter 3.
Step 3 Click Save.
Step 4 Minimize the Cisco Unity Connection Administration window.
Do not close the Cisco Unity Connection Administration window because you will use it again in a later procedure.
To Test Supervised Transfer
Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity Connection.
Step 2 On the Port Monitor, note which port handles this call.
Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.
Step 4 Confirm that Phone 1 rings and that you do not hear a ringback tone on Phone 2. Instead, you should hear the indication your phone system uses to mean that the call is on hold (for example, music).
Step 5 Leaving Phone 1 unanswered, confirm that the state of the port handling the call remains "Busy." This state and hearing an indication that you are on hold mean that Cisco Unity Connection is supervising the transfer.
Step 6 Confirm that, after three rings, you hear the greeting for the test user. Hearing the greeting means that Cisco Unity Connection successfully recalled the supervised-transfer call.
Step 7 During the greeting, hang up Phone 2.
Step 8 On the Port Monitor, confirm that the state of the port handling the call changes to "Idle." This state means that the port was successfully released when the call ended.
Step 9 Click Stop Polling.
Step 10 Exit RTMT.
To Delete the Test User
Step 1 In Cisco Unity Connection Administration, expand Users, then click Users.
Step 2 On the Search Users page, check the check box to the left of the test user.
Step 3 Click Delete Selected.
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