Changing the Number of Voice Messaging Ports

To change the number of voice messaging ports in Cisco Unified Communications Manager and in Cisco Unity Connection for an existing integration, follow the given sections:

To Change the Number of Voice Mail Ports in Cisco Unified Communications Manager Administration

On the Cisco Unified CM server, use Cisco Voice Mail Port Wizard to change the number of voice mail ports. See the following:

    • To add voice mail ports in Cisco Unified CM Administration by using the Cisco Voice Mail Port Wizard, see the “To Add Voice Mail Ports to Cisco Unified CM” procedure in the chapter for the applicable version of Cisco Unified CM.
    • To remove voice mail ports in Cisco Unified CM Administration by using the Cisco Voice Mail Port Wizard, see the Cisco Unified CM Administration Help.

 

To Add Voice Messaging Ports in Cisco Unity Connection Administration

If you are adding voice messaging ports, do the steps mentioned in the section below:

To Add Voice Messaging Ports in Cisco Unity Connection Administration

Step 1 In Cisco Unity Connection Administration, expand Telephony Integrations, then select Port.

Note The maximum number of voice messaging ports that can be added in Unity Connection 10.x depends on the OVA template of the virtual machine.

Step 2 On the Search Ports page, under Port Search Results, select Add New.

Step 3 On the New Port page, enter the applicable settings and select Save.

Caution Make sure that there are an appropriate number of ports set to answer calls and an appropriate number of ports set to dial out. Otherwise, the integration will not function correctly. For details, see to the “Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection” chapter.

Step 4 If you are not using Cisco Unified CM authentication and encryption, skip to Step 10.

If you are using Cisco Unified CM authentication and encryption, in Cisco Unity Connection Administration, expand Telephony Integrations > Security, then select Root Certificate.

Caution Confirm that you have set up the TFTP server on the Edit Servers page for the port group that the voice messaging ports belong to. Otherwise, the integration will not function correctly with Cisco Unified CM authentication and encryption.

Step 5 On the View Root Certificate page, right-select the Right-select to Save the Certificate as a File link, and select Save Target As.

Step 6 In the Save As dialog box, browse to the location where you want to save the Cisco Unity Connection root certificate as a file.

Step 7 For Cisco Unified CM 5.x and later, in the File Name field, confirm that the extension is.pem (rather than.htm), and select Save.

For Cisco Unified CM 4.x, in the File Name field, confirm that the extension is.0 (rather than.htm), and select Save.

Caution The certificate must be saved as a file with the extension described in this step or Cisco Unified CM will not recognize the certificate.

When Cisco Unity Connection is integrated with both Cisco Unified CM 4.x and Cisco Unified CM 5.x and later servers, you must copy the.pem file to the Cisco Unified CM 5.x and later servers and the.0 file to the Cisco Unified CM 4.x server. Otherwise, authentication and encryption will not function correctly.

Step 8 In the Download Complete dialog box, select Close.

Step 9 Upload the Cisco Unity Connection root certificate to all Cisco Unified CM servers in this Cisco Unified CM phone system integration by doing the following substeps.

Caution The Cisco Unity Connection system clock must be synchronized with the Cisco Unified CM system clock for Cisco Unified CM authentication to function immediately. Otherwise, Cisco Unified CM will not let the Cisco Unity Connection voice messaging ports register until the Cisco Unified CM system clock has passed the time stamp in the Cisco Unity Connection device certificates.

a. On the Cisco Unified CM server, sign in to Cisco Unified Operating System Administration

b. In Cisco Unified Operating System Administration, on the Security menu, select Certificate Management.

c. On the Certificate List page, select Upload Certificate.

d. On the Upload Certificate page, in the Certificate Name drop-down box, select CallManager-trust.

e. In the Root Certificate field, enter Cisco Unity Connection Root Certificate.

f. To the right of the Upload File field, select Browse.

g. In the Choose File dialog box, browse to the Cisco Unity Connection root certificate that you saved in Step 7.

h. Follow the on-screen instructions.

i. Repeat Step 9a. through Step 9h. on all remaining Cisco Unified CM servers in the Cisco Unified CM cluster.

j. In Cisco Unity Connection Administration, in the Related Links drop-down list, select Check Telephony Configuration and select Go to confirm the Unity Connection to the Cisco Unified CM servers.

If the test is not successful, the Task Results list displays one or more messages with troubleshooting steps. After correcting the problems, test the Unity Connection again.

k. In the Task Results window, select Close.

Step 10 Sign out of Cisco Unity Connection Administration.

 

To Delete Voice Messaging Ports in Cisco Unity Connection Administration

If you are deleting voice messaging ports, do the the steps mentioned in the section below:

To Delete Voice Messaging Ports in Cisco Unity Connection Administration

Step 1 Sign in to Cisco Unity Connection Administration.

Step 2 Go to the Telephony Integrations > Port page.

Step 3 Under Port Search Results, check the check boxes next to the voice messaging ports that you want to delete.

Step 4 Select Delete Selected.

Step 5 For the remaining voice messaging ports in the port group, change the settings as necessary so that there are an appropriate number of voice messaging ports set to answer calls and an appropriate number of voice messaging ports set to dial out.

Step 6 In Cisco Unity Connection Administration, in the Related Links drop-down list, select Check Telephony Configuration and select Go to confirm the phone system integration settings.

If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the Unity Connection again.

Step 7 In the Task Execution Results window, select Close.

Step 8 Sign out of Cisco Unity Connection Administration.