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Cisco Emergency Responder Administration Guide 8.0
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Preface
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Chapter 1: Planning for Cisco Emergency Responder 8.0
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Chapter 2: Installing Cisco Emergency Responder 8.0
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Chapter 3: Configuring Cisco Unified Communication Manager 4.1, 4.2 and 4.3 for Cisco Emergency Responder 8.0
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Chapter 4: Configuring Cisco Unified Communications Manager Versions 5.0 and Later for Cisco Emergency Responder 8.0
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Chapter 5: Configuring Cisco Emergency Responder 8.0
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Chapter 6: Using Cisco Emergency Responder with Intrado V9-1-1 Enterprise Services
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Chapter 7: Configuring Cisco Emergency Responder 8.0 Serviceability
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Chapter 8: Configuring the Cisco Unified Operating System for Cisco Emergency Responder 8.0
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Chapter 9: Configuring the Cisco Emergency Responder 8.0 Disaster Recovery System
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Chapter 10: Using the Cisco Emergency Responder 8.0 Admin Utility
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Chapter 11: Preparing Users for Cisco Emergency Responder
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Chapter 12: Troubleshooting Cisco Emergency Responder
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Chapter 13: Using the ALI Formatting Tool
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Appendix A: Administration Web Interface For Cisco Emergency Responder
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Appendix B: Serviceability Web Interface For Cisco Emergency Responder
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Appendix C: Cisco Unified Operating System Administration Web Interface For Cisco Emergency Responder
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Appendix D: Disaster Recovery System Web Interface For Cisco Emergency Responder
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Appendix E: Admin Utility Web Interface For Cisco Emergency Responder
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Appendix F: Command Line Interface
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Appendix G: Using the AFT for Specific Service Providers
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Appendix H: Event Log Messages
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Appendix I: Port Usage in Cisco ER
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Index
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Feedback
Table Of Contents
Administration Web Interface For Cisco Emergency Responder
Cisco ER Server Groups in Cluster
Server Settings for CERServerGroup
ALI Information (for ERL Name)
Off-Premises ERL (Search and List)
View ALI Discrepancies for a Specific ELIN
Cisco Unified Communications Manager Clusters
Run Switch-Port and Phone Update
Find and List Manually Configured Phone
Find and List Synthetic Phones
Administration Web Interface For Cisco Emergency Responder
These topics describe the fields on the pages of the Cisco Emergency Responder (Cisco ER) administrator's web interface:
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Cisco ER Server Groups in Cluster
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Cisco ER Server Groups in Cluster
The Cisco ER Server Groups in Cluster page appears when you choose System > Cisco ER Groups in Cluster.
Authorization Requirements
You must have system administrator, ERL administrator, or network administrator authority to access this page.
Description
Use the Cisco ER Server Groups in Cluster page to view the Cisco ER groups that form a Cisco ER cluster. You can view which Cisco ER servers belong to each Cisco ER group within the cluster. You can click on the link for the remote server groups in a Cisco ER cluster (select either the primary server or the backup server) to go directly to the Cisco ER interface for these servers.
Table A-1 describes the Cisco ER Server Groups in Cluster page.
Table A-1 Cisco ER Server Groups in Cluster Page
Cisco ER Groups
Cisco ER Groups list
A list of the Cisco ER server groups that are pointing to the same cluster database host.
Click a group name to view the servers in the group.
The Cisco ER cluster consists of this set of Cisco ER groups. You create the cluster when installing Cisco ER servers. See the "Installing Cisco Emergency Responder 8.0 on a New System" section on page 2-3.
Servergroup Details
Cisco ER Group Name
The name of the server group.
Click the server group name to display the servers in that group in the Servergroup Details section of page.
Primary Host Name
The DNS host name or IP address of the primary server in the group.
Click this host name (except for the local server group) to open the Cisco ER administration page for that server in a new window.
Standby Host Name
The DNS host name or IP address of the standby, or backup server in the group.
Click this host name (except for the local Server Group) to open the Cisco ER administration page for that server in a new window.
Delete button
Click Delete to remove the Cisco ER group you are viewing from the Cisco ER cluster.
Only system administrators can delete a Cisco ER group from the cluster.
Delete a group from the cluster before you uninstall a Cisco ER group.
Related Topics
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Cisco ER Group Settings
The Cisco ER Group Settings page appears when you choose System > Cisco ER Group Settings.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Cisco ER Group Settings page to define the operational characteristics of a Cisco ER server group.
Table A-2 describes the Cisco ER Server Group Settings page.
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Telephony Settings
The Telephony Settings page appears when you choose System > Telephony Settings.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Telephony Settings page to define the telephone numbers and telephony ports used by the Cisco ER group.
Table A-3 describes the Telephony Settings page.
Table A-3 Telephony Settings Page
Specify telephony attributes
Route Point for Primary Cisco ER Server
The CTI route point that the primary server should use, such as 911.
See the "Creating the Emergency Call Route Points" section on page 4-5 for more information.
Route Point for Standby Cisco ER Server
The CTI route point that the standby server should use, such as 912. Configure this number as the call forward number for the primary emergency number.
See the "Creating the Emergency Call Route Points" section on page 4-5 for more information.
PSAP Callback Route Point Pattern
CTI route point you defined to receive calls from the public safety answering point (PSAP). For example, 913XXXXXXXXXX (913 plus ten Xs).
The number can only consist of numbers and Xs.
For more information, see the "Creating the Emergency Call Route Points" section on page 4-5.
ELIN Digit Strip Pattern
Digits to strip from the beginning of the PSAP Callback Route Point Pattern, for example, 913. The number that results from stripping the pattern should be the ELIN numbers that the PSAP can use to call into your network.
This string must be part of the PSAP Callback Route Point Pattern.
UDP Port Begin
Port numbers that are used by CTI ports during their registration.
The range is 1024 to 65535.
Inter Cisco ER Group Route Pattern
Route pattern that other Cisco ER groups will use to route emergency calls to this group, for example, 1000.911.
The pattern can only consist of numbers and dots.
For a more detailed explanation of this number. see the "Creating Route Patterns for Inter-Cisco Emergency Responder-Group Communications" section on page 4-17.
IP Type of service (00-FF)
Value of the Type of Service (TOS) byte in the IP header. The default 0xB8 implies a TOS class of Priority Queue. It is recommended that this default value be used for Cisco ER.
The TOS value entered here only applies to the RTP packets sent by CER for the onsite audio alert feature.
Onsite Alert Prompt Repeat Count
Number of times the prompt is played on the onsite alert phone.
Use IP Address from call signaling
If this parameter is enabled, Cisco ER will obtain the IP address of the phone from JTAPI. This parameter will be used to route the call. Thus, if an IP subnet is configured for the phone, this parameter setting will take precedence over any other manual configuration.
If this parameter is disabled, Cisco ER will use the manual configuration of the phone to route the call.
This field is applicable only if Cisco ER is configured with Cisco Unified Communications Manager 6.x and above.
Update Settings button
Click Update Settings to save and activate your changes.
Cancel Changes button
Click Cancel Changes to change the fields on this page back to the last saved settings.
Intrado Route Pattern Settings
Intrado Route/Translation Pattern
Enter the route patterns/translation pattern for an Intrado emergency response location (ERL). An Intrado ERL is an ERL that is serviced by Intrado. Intrado ERL only lists the route patterns that have been configured on this page. You can add new route patterns/translation patterns, or you can update or remove existing route patterns/translation patterns.
To add a new route or translation pattern, click on the text box, enter the route pattern, including numbers and wildcards (do not use spaces), and click Add.
To update an existing route pattern, click on the appropriate route pattern, modify the pattern, and click Update.
To remove an existing route pattern, click on the appropriate route pattern and click Remove.
To cancel your existing changes and go back to the last saved settings, click Cancel Changes.
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Server Settings for CERServerGroup
The Server Settings for CERServerGroup page appears when you choose System > Server Settings.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Cisco ER servers are inserted in the Cisco ER group when the Cisco ER services are started. (See the "Installing Cisco Emergency Responder 8.0 on a New System" section on page 2-3.)
Use the Server Settings for CERServerGroup page to update server settings, for example, to change the server name or to change the trace/debug settings; or to delete servers.
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Table A-4 describes the Server Settings CERServerGroup page.
Table A-4 Server Settings for the CERServerGroup Page
Status
Displays the status of the Server Settings CERServerGroup page.
Select Server
Server
List of servers you have already created. Click on a server name to see the settings for that server.
You can configure a maximum of two servers per server group.
Modify Server Settings
Server Name
The name of the server.
Change this server name field to any desired value.
Host Name
The DNS name of the Cisco ER server.
This field cannot be modified.
Debug Package List
A selection of subsystems for which you need to collect detailed debug information. Debug information includes trace messages as well as more detailed messages. Only select subsystems at the request of Cisco Technical Support; the debug information is for Cisco's use to help resolve problems that you cannot solve yourself.
See the "Collecting Trace and Debug Information" section on page 12-27 for an explanation of each field.
Select All button
Selects all subsystems in the Debug Package List.
Clear All button
Clear all selected subsystems in the Debug Package List.
Trace Package List
A selection of subsystems for which you need to collect brief trace information. Only select subsystems at the request of Cisco Technical Support; the trace information is for Cisco's use to help resolve problems that you cannot solve yourself.
If you select a subsystem for debug, you do not have to select it for trace.
See the "Collecting Trace and Debug Information" section on page 12-27 for an explanation of each field.
Select All button
Selects all subsystems in the Trace Package List.
Clear All button
Clear all selected subsystems in the Trace Package List.
Update Settings button
Click Update when viewing an existing server's settings to save changes you make to the settings.
Only available when viewing the settings of an existing server.
Cancel Changes button
Click Cancel Changes to change the fields on this page back to the last saved settings.
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License Manager
The License Manager page appears when you choose System > License Manager.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the License Manager page to view the details of the licenses for the server group and to upload a license file for the server group. For information on Cisco ER 8.0 license requirements, refer to the "Licenses for Cisco Emergency Responder 8.0" section on page 1-4.
Table A-5 describes the License Manager page.
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Email Alert Settings
The Email Alert Settings page appears when you choose System > Mail Alert Configurations.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Email Alert Settings page to specify the parameters under which Cisco ER will send email alerts. Use the checkbox to the right of each parameter to enable (check) or disable (uncheck) email alerts for that parameter. Check the Include event viewer contents in mail checkbox if you want to include the details from the event viewer in the email message.
Table A-6 describes the Email Alert Settings page.
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Add Subscriber
The Add Subscriber page appears when you choose System > Add Subscriber.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Add Subscriber page to add a subscriber server to a Cisco ER server group. After adding the subscriber information, you must perform one of the following tasks:
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Before You Begin
You must first configure a Publisher server before configuring a subscriber server.
Table A-7 describes the Add Subscriber page.
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Intrado VUI Settings
The Intrado VUI Settings page appears when you choose System > Intrado VUI Settings.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Intrado VUI Settings page to enter the account information that is required for CER to interoperate with Intrado Validation and Update Interface. After entering the required information, you can test the connectivity to Intrado from this page.
Table A-8 describes the Intrado VUI Settings page.
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Onsite Alert Settings
The Onsite Alert Settings page appears when you choose ERL > Onsite Alert Settings.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Onsite Alert Settings page to add information about your onsite alert personnel. When you configure ERLs, you assign these personnel to them. Cisco ER will alert the assigned personnel when an emergency call is made within the zone.
Table A-9 describes the Onsite Alert Settings page.
Table A-9 Onsite Alert Settings Page
Add New Onsite Alert Contact
Onsite Alert ID
The identifier for the onsite alert contact. The identifiers you use should be based on your site's identification strategy (for example, security ID or badge number). This field is used throughout Cisco ER to identify the contact; for example, you will select from Onsite Alert ID's when assigning contacts to zones. Once saved, the Onsite Alert ID cannot be modified.
Use a naming strategy meaningful to your organization, but which will also be useful when configuring zones in Cisco ER.
Onsite Alert Name
The name of the onsite alert contact.
Onsite Alert Number
The telephone number for the onsite alert contact. This number must be a voice telephone number; do not enter the number of a voice-mail system or an automated attendant.
When Cisco ER gets an emergency call from an ERL, it calls the onsite alert number of the contact for the ERL and plays a pre-recorded message that includes the phone number from which the emergency call was placed.
Onsite Alert Email Address
The email address for the onsite alert contact, for example, email@domain.com.
When Cisco ER gets an emergency call from an ERL, it emails the onsite alert contact associated with the ERL. If the email ID is for an email paging system, the contact receives a page instead of an email. The email or page includes the phone number from which the emergency call was placed.
Onsite Alert Pager Address
The pager email address for the onsite alert contact, for example, <pager_number>@domain.com.
You can limit the size of the message that is sent to the pager by configuring the fields on the Pager Alert Setting Page. See Pager Alert Settings.
Insert button
Click Insert to add the contact to the list of contacts. The contact is then listed in the Available Onsite Alerts section of the page.
Cancel Changes button
Click Cancel Changes to cancel any changes made to this page.
Available Onsite Alerts
Section of the page that displays onsite alert contacts that have already been configured. For configured onsite alert contacts, the following information is displayed:
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To change an entry, click the entry or click the Edit icon; the person's contact information is loaded in the edit boxes. Make your changes and click Update.
To delete an entry, click the Delete icon on the same line as the entry.
If no contacts have previously been configured, this section is blank.
You cannot modify a contact's Onsite Alert ID.
Before you can delete the entry, you must update the ERLs to which the person is assigned to remove the person from the ERL.
Add New button
Click Add New to add another contact.
Update button
Click Update when viewing an existing contact's information to save changes you make to the information.
Only available when viewing the information for an existing contact.
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Pager Alert Settings
The Pager Alert Settings page appears when you choose ERL > Pager Alert Configurations.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Pager Alert Configurations page to limit the size of system-wide pager messages by selecting the fields that are sent to the pager and by editing the labels for those fields.
Table A-10 describes the Pager Alert Settings page.
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Conventional ERL
The Conventional ERL page appears when you choose ERL >Conventional ERL.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Conventional ERL Data page to define the emergency response locations (ERLs) for your company. An ERL might be a whole building (if it is small), the floor of a building, or an area on a floor. Each community can have different laws concerning the size of an ERL, so consult your local ordinances and with your service provider before deciding on your ERLs. The ERLs you create will be used by emergency response teams to locate the emergency, so the ERL should be small enough that these teams can locate the caller within a reasonable time.
Table A-11 describes the Find and List ERLs page.
Table A-11 Find and List ERLs Page
ERL Search Parameters
Find Conventional ERL where...
Select search criteria and click Find to list existing ERLs. To list all ERLs, click Find without entering any criteria. From the drop-down menu, you can select the number of records that display per page for each search.
From the search results list, you can:
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When copying an ERL, information that must be unique in an ERL is not copied.
See the "Add New ERL" section for more information.
Configure Default ERL
You must configure the Default ERL before configuring any other ERLs.
The default ERL is the system-defined ERL that will be used to route calls if no other ERL configuration is found.
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See the "Add New ERL" section for more information.
Add New ERL
Click Add New ERL to create a new ERL.
See the "Add New ERL" section for more information.
Configure Default ERL
Click Configure Default ERL to configure a default ERL
Export
Click the Export link to create a file containing your ERL configuration.
See the "Export ERL Data" section for information on exporting ERL data.
Import
Click the Import link to create or update ERLs using information stored in a separate file. By importing ERL data, you can create or update many ERLs at one time.
See the "Import ERL Data" section for information on importing ERL data.
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Add New ERL
The Add New ERL and ERL Information for ERL Name pages are essentially the same, as follows:
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Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Add New ERL page to create a new emergency response location (ERL). Alternatively, you can create or update many ERLs at once by importing predefined ERL information from a separate file. See the "Import ERL Data" section for more information.
Cisco ER 8.0 allows you to select the ERL as a Test ERL.
Use the Find ERL Data page to view or update an existing ERL.
See the "Setting Up the ELIN Numbers to Route Emergency Calls and Enable PSAP Callbacks" section on page 4-9 for information on configuring the ELIN numbers in Cisco Unified Communications Manager.
If you want to route emergency calls to onsite security instead of the PSAP, see the "Setting up ERLs for Non-PSAP Deployment" section on page 5-33 for the Route/Translation Pattern and ELIN settings.
Table A-12 describes the Add New ERL and ERL Information pages.
Table A-12 Add New ERL and ERL Information Pages
ERL Settings
ERL Name
The name of the ERL. The naming strategy you use is critical. The ERL name is one of the primary pieces of information your security team will see when alerted to an emergency call. If the name is easy to understand and very descriptive, it can help your team respond quickly to a call.
For example, if you are creating an ERL for each floor in a three story building called Building J, your ERL names might be BldgJ-Floor1, BldgJ-Floor2, BldgJ-Floor3.
Work with your security team to develop and ERL naming strategy.
You cannot change the name of an existing ERL. To change an ERL name, create a new ERL, then delete the old ERL.
Any leading and trailing spaces will be trimmed.
Description
Enter a description of the new ERL (optional).
Test ERL (Used for Synthetic Testing)
Click this checkbox if this ERL is used for testing. Test ERLs can be used when Cisco ER is being monitored by CiscoWorks IP Telephony Environment Monitor (ITEM).
This setting is not available on the ERL Information for Default; default ERLs may not be used as test ERLs.
ELIN Settings
The combination of a route pattern and a telephone number that jointly route the emergency call to the PSAP and provide the PSAP with a call-back number if the PSAP needs to call the emergency caller after disconnecting the call.
Each ERL must have unique ELINs. The number of ELINs you define determines how many callbacks you can support. ELINs are used in order as emergency calls are made, and recycled as needed. For example, if you define two ELINs for an ERL, and three emergency calls are made, the PSAP will not be able to recontact the first emergency caller.
However, concurrent emergency calls are not limited by the number of ELINs: you could have ten active emergency calls even if you only have two ELINs. The number of ELINs only controls PSAP callback capability.
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Route/Translation Pattern
The phone number, defined as a route pattern in Cisco Unified Communications Manager, that is configured to use the gateway the call should be routed through to get to the correct PSAP. This number must include the external emergency number, such as 911 in the USA. For example, 10.911 or 10911. The pattern can only contain numbers and dots.
ELIN Number
The unique phone number that routes the call to the correct local PSAP and which the PSAP can use to recontact an emergency caller if the call is hung up. This number must be a DID (direct inward dial) number provided by your service provider; that is, it must be routeable on the PSTN. Enter the entire number, including area code, such as 4085551212, 408-555-1212, 408.5551212, or (408)555-1212. The number can only contain numbers, single hyphens, dots, or parentheses.
Add button
To add a route point-ELIN combination, enter the information and click Add.
Update button
To change an existing combination, select it in the list, change the information in the edit boxes, and click Update.
Remove button
To remove a combination, select it in the list and click Remove.
Onsite Alert Settings
Available Onsite Alert IDs
Text box that displays the IDs of all available onsite alert personnel.
You must first add the contact to the list of onsite alert personnel. See the "Onsite Alert Settings" section for more information.
Add button
Select the onsite alert (security) contacts to be assigned to the ERL. These contacts will be notified when an emergency call is made from the ERL. To add a contact, select an Onsite Alert ID from the Available Onsite Alert IDs list and click Add. The contact's ID then appears in the Onsite Alert IDs for the ERL text box.
Remove button
To remove a contact for the ERL, select the appropriate ID in the Onsite Alert IDs for the ERL text box and click Remove.
ERL Address
ALI Details button
Click ALI Details to view or change the automatic location information (ALI) of an ERL. The ALI provides detailed information about the location of the ERL, such as street address and phone number.
See the "ALI Information (for ERL Name)" section for information about the ALI fields.
Insert button
Click Insert to save your changes to the new ERL.
The Insert button is only available when creating a new ERL.
Cancel Changes button
Click Cancel Changes to change the fields on this page back to the last saved settings.
Update button
Click Update to save your changes to the ERL.
The Update button is only available when changing an existing ERL.
Close button
Click Close to close the window. You must click Update or Insert to save your changes before you click Close.
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ALI Information (for ERL Name)
The ALI Information (for ERL Name) page appears when you do one of these:
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Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Enter ALI Information page to enter the automatic location information (ALI) for an emergency response location (ERL). You will eventually send this information to your service provider, who will ensure it gets into the required database so that calls from your ELINs can get routed to the local PSAP and so that public safety answering points (PSAPs) can locate an emergency caller.
The data requirements for these fields might differ from service provider to service provider. Contact your service provider to determine their requirements. The descriptions of the fields in Table A-13 are based on the National Emergency Number Association's (NENA) Version 2 standards (USA).
Caution
Table A-13 describes the Enter ALI Information page.
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Export ERL Data
The Export ERL Data page appears when you click the Export link on the Find ERL Data page (opened when you choose ERL > Conventional ERL).
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Export ERL Data page to create ERL export files for your own use only; do not submit ERL export files to your service provider. For example, use an ERL export file to back up your configuration or to move it to another Cisco ER server.
To create a file to send to your service provider to update their ALI data, see the "Export PS-ALI Records" section.
Table A-14 describes the Export ERL Data page.
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Import ERL Data
The Import ERL Data page appears when you click the Import link on the Find ERL Data page (opened when you choose ERL > Conventional ERL).
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Import ERL Data page to create or update many ERLs at once from a file in which you have defined the ERL data. Create this file using a spreadsheet that can save the information in one of the required formats (csv or xml). View the samples from this page before attempting to create an import file.
If you need to update a lot of ERLs, you can export the ERL data, update the export file, and reimport the file.
You can also use the Upload utility to upload a file containing ERL data from your local system; you can then import the ERL data. See the "Uploading a File" section on page 5-7 for more information.
Table A-15 describes the Import ERL Data page.
Table A-15 Import ERL Data Page
Select Import Format
Select the format used in the file you are importing.
After you select the format, click View sample file to see an example of the expected format and sequence of values. Use this sample information to create your import file in a spreadsheet.
Select File to Import
Select the file from which you want to import ERL data.
Upload button
Click Upload to upload a file from your local system. See the "Uploading a File" section on page 5-7 for more information.
Import button
Click Import to add ERL data from the import file to the Cisco ER database.
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Close button
Click Close to close the window.
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Off-Premises ERL (Search and List)
The Find Off-Premises ERL Data page appears when you choose ERL > Off-Premise ERL > Search And List.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Off-Premise ERL Data page to define the emergency response locations (ERLs) for individuals with phones, who are located outside of the corporate network in the company.
Table A-16 describes the Find and List Off-Premise ERLs page.
Table A-16 Find Intrado ERL Data (Off-Premise)
ERL Search Parameters
Find Off-Premises ERL where...
Select search criteria and click Find to list existing Off-Premise ERLs. To list all ERLs, click Find without entering any criteria. From the drop-down menu, you can select the number of records that display per page for each search.
From the search results list, you can:
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When copying an ERL, information that must be unique in an ERL is not copied.
Add New ERL
Click Add New ERL to create a new ERL.
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Add New ERL
The Add New ERL (Off-Premise phones) page appears when you choose Add New ERL on the Find Intrado ERL Data page (opened when you choose ERL > Off-Premise ERL> Search and List).
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Add New ERL page to create a new emergency response location (ERL) for Off-Premise phones. Alternatively, you can create or update many ERLs at once by importing predefined ERL information from a separate file. See the "Import ERL Data" section for more information.
Use the Find ERL Data page to view or update an existing ERL.
Table A-17 describes the Add New ERL (Off-Premise Phones) page.
Table A-17 Add New ERL (Off-Premise Phones)
ERL Settings
ERL Name
The name of the ERL. The naming strategy you use is critical. The ERL name is one of the primary pieces of information your security team will see when alerted to an emergency call. If the name is easy to understand and very descriptive, it can help your team respond quickly to a call.
Work with your security team to develop an ERL naming strategy.
You cannot change the name of an existing ERL. To change an ERL name, create a new ERL, then delete the old ERL.
Any leading and trailing spaces will be trimmed.
Description
Enter a description of the new ERL (optional).
Route/Translation Pattern Settings
Route/Translation Pattern
The phone number, defined as a route pattern in Cisco Unified Communications Manager, that is configured to use the gateway the call should be routed through to get to the correct PSAP. This number must include the external emergency number, such as 911 in the USA. For example, 10.911 or 10911. The pattern can only contain numbers and dots.
Add button
To add a route point, choose a route point from the drop-down box and click Add.
Remove button
To remove a combination, select it in the list and click Remove.
Onsite Alert Settings
Available Onsite Alert IDs
Text box that displays the IDs of all available onsite alert personnel.
You must first add the contact to the list of onsite alert personnel. See the "Onsite Alert Settings" section for more information.
Add button
Select the onsite alert (security) contacts to be assigned to the ERL. These contacts will be notified when an emergency call is made from the ERL. To add a contact, select an Onsite Alert ID from the Available Onsite Alert IDs list and click Add. The contact's ID then appears in the Onsite Alert IDs for the ERL text box.
Remove button
To remove a contact for the ERL, select the appropriate ID in the Onsite Alert IDs for the ERL text box and click Remove.
Insert button
Click Insert to save your changes to the new ERL.
The Insert button is only available when creating a new ERL.
Cancel Changes button
Click Cancel Changes to change the fields on this page back to the last saved settings.
Update button
Click Update to save your changes to the ERL.
The Update button is only available when changing an existing ERL.
Close button
Click Close to close the window. You must click Update or Insert to save your changes before you click Close.
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Secondary Status
The Secondary Status page appears when you choose ERL > Off-Premise ERL > Secondary Status.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Secondary Status page to query the Intrado Secondary Status database for information on off-premise telephone number record update transactions that were flagged with errors. These records may include the following:
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You can query the Intrado Secondary status database for off-premise telephone number records with errors.
Table A-18 describes the Secondary Status for Off-Premise phones.
Table A-18 Secondary Status (Off-Premise Phones)
Find DIDs where...
Select search criteria and click Find to list the result of a query on Intrado's secondary status server.
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Intrado ERL (Search and List)
The Find Intrado ERL page appears when you choose ERL > Intrado ERL > Intrado ERL (Search and List).
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
When you use Intrado V91-1-1 services, you can use the Intrado ERL Data page to define the emergency response locations (ERLs) for your company.
Table A-19 describes the Find and List Intrado ERLs page.
Table A-19 Find Intrado ERL Data
ERL Search Parameters
Find Intrado ERL where...
Select search criteria and click Find to list existing Intrado ERLs. To list all ERLs, click Find without entering any criteria. From the drop-down menu, you can select the number of records that display per page for each search.
From the search results list, you can:
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When copying an ERL, information that must be unique in an ERL is not copied.
See the "Add New ERL" section for more information.
Add New ERL
Click Add New ERL to create a new ERL.
See the "Add New ERL" section for more information.
Level of service button
Click Level of service to display the level of service that Intrado designates for the specific address that is configured in the ALI details. Intrado supports the following level of service:
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Bulk TN Update button
Select multiple ERLs and click Bulk TN Update to update the ELIN for the selected ERL.
Export
Click the Export link to create a file containing your ERL configuration.
See the "Export ERL Data" section for information on exporting ERL data.
Import
Click the Import link to create or update ERLs using information stored in a separate file. By importing ERL data, you can create or update many ERLs at one time.
See the "Import ERL Data" section for information on importing ERL data.
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Default ALI Values
The Default ALI Values page appears when you choose ERL > Intrado ERL > Default ALI Values.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Default ALI Values page to set the default values that will automatically populate the respective ALI fields when a new Intrado ERL is created.
Table A-20 describes the Default ALI Information page.
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Secondary Status
The Secondary Status page appears when you choose ERL > Intrado ERL > Secondary Status.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Secondary Status page to query the Intrado Secondary Status database for information on telephone number record update transactions that were previously flagged with errors. These records may include the following:
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You can query the Intrado Secondary status database for telephone number records with errors that have been corrected.
Table A-21 describes the Secondary Status for phones that are serviced by Intrado.
Table A-21 Secondary Status (Intrado Phones)
Find ELINS where...
Select search criteria and click Find to list the result of a query on Intrado's secondary status server.
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Intrado Schedule
The Intrado Schedule page appears when you choose ERL >Intrado ERL > Intrado Schedule.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Intrado Schedule page to specify the day of the week and time when ALI update requests and secondary status update requests are sent to Intrado. ALI update requests sends newly created TN records to Intrado. Secondary Status update requests sends queries to Intrado requesting information on records with errors that have been corrected.
Table A-22 describes the Intrado Schedule page.
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View ALI Discrepancies
The View ALI Discrepancies page appears when you choose ERL > Intrado ERL > View ALI Discrepancies.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the View ALI Discrepancies page to view discrepancies in the records between the ALI data that is stored in the local CER database and the ALI data for this ELIN in the Intrado database.
Table A-23 describes the Find ALI Discrepancies page.
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View ALI Discrepancies for a Specific ELIN
Choose ERL > Intrado ERL > View ALI Discrepancies and search for discrepancies. The View ALI Discrepancies for a specific ELIN page appears when you select a specific ELIN from the results.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the View ALI Discrepancies for a Specific ELIN page to view discrepancies in the records between the ALI data that is stored in the local CER database and the ALI data for this ELIN in the Intrado database.
Table A-24 describes the Find ALI Discrepancies for a specific ELIN page.
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ERL Migration Tool
The ERL Migration Tool page appears when you choose ERL > ERL Migration Tool.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the ERL Migration Tool page to migrate ERLs from conventional ERL data to Intrado ERL data and vice versa.
Table A-25 describes the ERL Migration Tool page.
Related Topics
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SNMP Settings
The SNMP Settings page appears when you choose Phone Tracking > SNMP Settings.
Authorization Requirements
You must have system administrator or network administrator authority to access this page.
Description
Use the SNMP Settings page to define the SNMP read community string used by your switches.
Table A-26 describes the SNMP Settings page.
Table A-26 SNMP Settings Page
Add SNMP Community Setting
IP Address/Host Name
The IP address or host name of a switch whose SNMP read community string you are defining.
If you use the same read community string for all switches, you only need to define one entry: *.*.*.*.
If you use different read community strings for sets of switches, you can define each set, using variables and ranges. For example, if you have 10 switches from 10.1.115.0 to 10.1.125.0, you can use 10.1.115-125.0 as the IP address. You can also mix ranges and variables, such as *.*.115-125.*.
You are not defining your switches on this page, you are only associating IP address patterns to read community strings.
Cisco ER only tries to use the string with the specific switches you identify on the LAN Switch Details page. See the "LAN Switch Details" section for more information.
If two or more patterns match an IP address, Cisco ER uses the SNMP string associated with the most closely matching pattern.
Timeout
The time, in seconds, in which Cisco ER should consider an attempted SNMP connection to a switch to have failed. See the explanation of Retries for more information.
Default is 10 seconds. The optimal value is 10 to 15 seconds.
Maximum Retry Attempts
The number of times Cisco ER should attempt to contact a switch.
With each retry, the previous timeout is multiplied by 2, to ensure the switch has enough time to respond. For example, if you specify 10 for timeout, the first attempt times out in 10 seconds, the second attempt times out in 20 seconds, the third attempt times out in 40 seconds, and so forth.
Default is 2 retries. This number does not include the initial attempt; that is, if retries is 2, Cisco ER will attempt to contact a switch up to 3 times (the initial attempt plus 2 retries).
The optimal value is 2 to 3 retries.
Read Community
The SNMP read community string for the switch.
Default is public for any IP address not covered in the SNMP settings list.
Insert button
Click Insert to add the entry to the list of SNMP settings.
Cancel Changes button
Click Cancel Changes to change the fields on this page back to the last saved settings.
SNMP Settings
A list of SNMP settings that you have already defined.
To change an entry, click any of the links associated with the entry to load the details into the edit boxes at the top of the page. Then make your changes and click Update.
To delete an entry, click the Delete icon for the entry.
Add New button
Click Add New to add another SNMP setting.
Update button
Click Update to save changes you make to an existing SNMP setting.
Only available when viewing an existing setting.
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Phone Tracking Schedule
The Phone Tracking Schedule page appears when you choose Phone Tracking > Schedule.
Authorization Requirements
You must have system administrator or network administrator authority to access this page.
Description
Use the Phone Tracking Schedule page to define Cisco Emergency Responder's (Cisco ER's) schedule for updating phone and switch information from the network. Cisco ER updates network information using two processes:
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Table A-27 describes the Phone Tracking Schedule page.
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Cisco Unified Communications Manager Clusters
The Cisco Unified Communications Manager Clusters page appears when you choose Phone Tracking > Cisco Unified Communications Manager.
Authorization Requirements
You must have system administrator or network administrator authority to access this page.
Description
Use the Cisco Unified Communications Manager Clusters page to identify the Cisco Unified Communications Manager clusters whose emergency calls this Cisco ER group will handle. Only assign a Cisco Unified Communications Manager cluster to a single Cisco ER group. Cisco ER gets the list of phones registered with these Cisco Unified Communications Manager servers and tracks the movements of these phones.
Table A-28 describes the Cisco Unified Communications Manager Clusters page.
Table A-28 Cisco Unified Communications Manager Clusters Page
Add New Cisco Unified Communications Manager Cluster
Cisco Unified Communications Manager
The IP address or DNS name of a Cisco Unified Communications Manager server that is running Cisco Unified Communications Manager and SNMP services.
Only add one server per Cisco Unified Communications Manager cluster— Cisco ER can identify the other servers in the cluster. The Cisco Unified Communications Manager server you specify will represent the cluster in which it is a member.
When viewing a previously defined Cisco Unified Communications Manager server, Cisco ER displays a CCM List link. Click CCM List to view a list of the Cisco Unified Communications Manager servers that belong to the same cluster as the selected server.
Once the IP address/DNS name has been configured, it cannot be modified.
CTI Manager
The IP address or DNS name of the CTI Manager used by the specified Cisco Unified Communications Manager server.
CTI Manager User Name
The name of the user created in the Cisco Unified Communications Manager server for Cisco ER's use.
This user must have specific characteristics and device assignments. See the "Creating a Cisco Emergency Responder Cisco Unified Communications Manager User" section on page 4-18 for specific information.
CTI Manager Password
The password for the user.
Backup CTI Manager 1
The IP address or DNS name of the backup CTI Manager used by the specified Cisco Unified Communications Manager server.
Backup CTI Manager 2
The IP address or DNS name of the backup CTI Manager used by the specified Cisco Unified Communications Manager server.
Telephony Port Begin Address
The number of the first CTI port to use for calling onsite alert (security) personnel. When an emergency call is made, Cisco ER calls the onsite alert personnel for the originating ERL using the telephony ports you configure here.
You must first create this port in Cisco Unified Communications Manager. See the "Creating the Required CTI Ports" section on page 4-8 for more information.
Number of Telephony Ports
The number of CTI ports. Enter the number of CTI ports you created in Cisco Unified Communications Manager. The number of ports is the number of concurrent calls Cisco ER can make to onsite alert personnel.
The ports used are in sequence from the beginning port. For example, if you enter 3000 for the begin port, and 4 for number of ports, Cisco ER uses 3000, 3001, 3002, and 3003.
Enable Secure Connection
Enable Secure Connection checkbox
Click this checkbox to enable secure connection. You can enter data in the other fields of this section only if you have enabled Secure Connection.
TFTP Server IP Address
The IP address of the TFTP server.
TFTP Server Port
The port of the TFTP server.
Backup TFTP Server IP Address
The IP address of the backup TFTP server, for the Cisco Unified CM node being added.
CAPF Server IP Address
The IP address of the CAPF server.
CAPF Server Port
The port of the CAPF server.
Instance ID for Publisher
The instance ID for the Publisher node.
Secure Authentication String for Publisher
The secure authentication string for the Publisher node.
Instance ID for Subscriber
The instance ID for the Subscriber node.
Secure Authentication String for Subscriber
The secure authentication string for the Subscriber node.
AXL Settings
AXL Username
The username for the application user on Cisco Unified Communication Manager with privileges to perform AXL queries.
AXL Password
The password for the application user on Cisco Unified Communication Manager with privileges to perform AXL queries.
AXL Port Number
The port number that is used by the application on Cisco Unified Communication Manger. The default value is 8443.
Insert button
Click Insert to add the new Cisco Unified Communications Manager server to the list of servers.
Cancel Changes button
Click Cancel Changes to change the fields on this page back to the last saved settings.
Update button
Click Update when viewing an existing server to save changes you make to the server.
Only available when viewing an existing server. Replaces the Insert button when viewing an existing server.
Cisco Unified Communications Manager Clusters
Add New button
Click Add New to add another Cisco Unified Communications Manager server.
Cisco Unified Communications
Manager listA list of Cisco Unified Communications Manager servers defined for this Cisco ER group. Click a server link or the Edit icon to view and modify the Cisco ER configuration for the server. Click the Delete icon to delete the server.
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LAN Switch Details
The LAN Switch Details page appears when you choose Phone Tracking > LAN Switch Details.
Note
Authorization Requirements
You must have system administrator or network administrator authority to access this page.
Description
Use the LAN Switch Details page to add, remove, or change the switches that Cisco ER manages. Ensure you identify all switches that might have phones attached to them. You can only assign switch ports to ERLs if you enter the switches on this page. Any phones attached to unidentified switches or ports are listed as unlocated phones in Cisco ER, and are assigned to the Default ERL.
Table A-29 describes the LAN Switch Details page.
Table A-29 LAN Switch Details Page
LAN Switch Details
Switch Host Name/IP Address
The IP address or DNS name of the switch.
Description
Description of this switch.
Enable CAM-based Phone Tracking
Click this checkbox if there might be phones attached to this switch that do not use the Cisco Discovery Protocol (CDP) to announce themselves to the network. For non-CDP phones, Cisco ER must use the Content Addressable Memory (CAM) information on the switch to identify phones.
Use port description as port location
Click this checkbox if you want to display the switch port description that is configured on the switch in the Location Field.
Insert button
Click Insert to add the switch to the list of switches.
When you click Insert, Cisco ER asks if you want to run the switch-port and phone update process on the switch right away. Click OK to run the process now, or click Cancel to simply add the switch to the configuration without running the process immediately.
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Update button
Click Update when viewing an existing switch to save changes you make to the switch.
Cancel Changes button
Click Cancel Changes to change the fields on this page back to the last saved settings.
LAN Switches
LAN Switch list
A list of the switches you have already defined. Click on the IP address/DNS name of the switch or click the Edit icon to view and modify settings for the switch. Click the Delete icon to delete the switch.
Add LAN Switch button
Click Add LAN Switch to add another switch.
Export
Click the Export link to export the switch definitions to another file. See the "Export LAN Switch" section for more information.
Import
Click the Import link to import a list of switches into the Cisco ER configuration. This list might be exported from your network management software. See the "Import LAN Switch" section for more information.
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Export LAN Switch
The Export LAN Switch page appears when you click Export in the LAN Switch Details page (opened when you choose Phone Tracking > LAN Switch Details).
Authorization Requirements
You must have system administrator or network administrator authority to access this page.
Description
Use the Export LAN Switch page to create a file containing the Cisco ER switch configuration.
If you need to update several switch entries in Cisco ER, you can export the switch information, make your changes in the export file using a spreadsheet, then reimport the file.
You can also download a file to your local system using the Download utility. See the "Downloading a File" section on page 5-6 for more information.
Table A-30 describes the Export LAN Switch page.
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Import LAN Switch
The Import LAN Switch page appears when you click Import in the LAN Switch Details page (opened when you choose Phone Tracking > LAN Switch Details).
Authorization Requirements
You must have system administrator or network administrator authority to access this page.
Description
Use the Import LAN Switch page to add several switches at once to the Cisco ER configuration. You can import a previously exported file or a file that you created on your local system and uploaded using the Upload utility. See the "Uploading a File" section on page 5-7 for more information.
Table A-31 describes the Import LAN Switch page.
Table A-31 Import LAN Switch Page
Select Import Format
Select the format used in the file you are importing.
After you select the format, click view sample file to see an example of the expected format and sequence of values. Use this sample information to create your import file in a spreadsheet, or to determine if your network management software can create the required format.
Select File to Import
Select the file from which you want to import data.
Before you can import a file, you must place it in the folder mentioned on this page.
Upload button
Click Upload to upload a file from your local system. See the "Uploading a File" section on page 5-7 for more information.
Import button
Click Import to add data from the information in the import file to your Cisco ER configuration.
Cisco ER asks you whether you want to run phone tracking on the imported switch. You must run phone tracking before you can configure the switch ports, so normally you should choose OK. If you choose Cancel, Cisco ER imports the switches but does not run the phone tracking process.
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Close button
Click Close to close the window.
Import Status
Text box that displays status information.
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Run Switch-Port and Phone Update
When you choose Phone Tracking/Run Switch-Port & Phone Update, a dialog box appears that prompts you to "Press Okay to run Switch-Port and Phone update process on Cisco ER."
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Run Switch-Port and Phone Update page to run manually the switch-port and phone update process.
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Switch Port Details
The Switch Port Details page appears when you choose ERL Membership > Switch Ports .
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Switch Port Details page to assign switch ports to ERLs. This assignment allows Cisco ER to assign the correct ERL to phones that connect to the network through the configured ports.
To support switches such as the Cisco Catalyst 3750, which have ports that can be uniquely identified by Switch ID, Module ID and Port ID combination, Cisco ER 8.0 uses the following port naming convention:
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It contains {optional} <<Switch ID (for stackable switches like the Cisco Catalyst 3750)>>/ {optional} <<relative position of the module in switch>> / <<relative position of port in the module>>•
Table A-32 describes the Switch Port Details page.
Table A-32 Switch Port Details Page
Find ports where...
Enter search criteria to select the ports you want to view or configure.
To view all ports, click Find without entering any criteria.
To narrow your search:
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If you are configuring ports, you must first generate a list of ports using the Find button.
Switch Ports
The list of switch ports that match your search criteria, one line per port.
To assign ERLs to selected ports, click the checkbox to the left of the switch details, enter the ERL name in the text box or click Search ERL to find and select the ERL, then click Assign ERL.
To view and update the phone location for a port, click the View link in the port's Location column.
To change the fields shown in the list and to change their order, click Edit View. This action opens a separate Edit View page:
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Note
Click Apply to save your changes on the Edit Table View page. Click Close to close the window.
Cisco ER displays a maximum number of 1,000 switch port records at a time. If the search results in more than 1,000 switch ports, an error message to refine the search is displayed.
If a large number of ports match your search criteria, Cisco ER uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number in the Page field and press Enter to move to that page.
Export
Click Export to export the ERL to switch port configuration to another file. See the "Export Switch Ports" section for more information.
Import
Click Import to import a set of ERL-to-port mappings into the Cisco ER configuration. See the "Import Switch Ports" section for more information.
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Export Switch Ports
The Export Switch Ports page appears when you click Export in the Switch Port Details page (opened when you choose ERL Membership > Switch Ports ).
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Export Switch Ports page to create a file containing the Cisco ER switch port configuration.
If you need to make changes to a large number of port-to-ERL assignments, you can export a file, make your changes in the file using a spreadsheet, and then reimport the file.
You can also download a file using the Download utility, modify it on your local system, then upload it using the Upload utility. See the "Downloading a File" section on page 5-6 for more information.
Table A-33 describes the Export Switch Ports page.
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Import Switch Ports
The Import Switch Ports page appears when you click Import in the Switch Port Details page (opened when you choose ERL Membership > Switch Ports).
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Import Switch Ports page to add or update several switch port configurations at once to the
Cisco ER configuration. Switch port configurations are mappings of ports to ERLs.To create the switch port import file, follow these steps:
Procedure
Step 1
Step 2
Step 3
You can also create the import file on your local system and then upload the file using the Upload utility. See the "Uploading a File" section on page 5-7 for more information.
Table A-34 describes the Import Switch Ports page.
Table A-34 Import Switch Ports Page
Select Import Format
Select the format used in the file you are importing.
After you select the format, click view sample file to see an example of the expected format and sequence of values. You can use this sample information to create your import file in a spreadsheet, but it is easier to export the switch port information from Cisco ER, modify the export file using a spreadsheet program, and then import the modified file.
Note
Select File to Import
Select the file from which you want to import data.
Upload button
Click Upload to upload a file from your local system. See the "Uploading a File" section on page 5-7 for more information.
Import button
Click Import to add data from the information in the import file to your Cisco ER configuration. ERL assignments in the import file override assignments that already exist in the Cisco ER configuration.
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Close button
Click Close to close the window.
Import Status
Text box that displays status information.
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Find and List IP Subnets
The Find and List IP Subnets page appears when you choose ERL Membership > IP Subnets.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Find and List IP Subnets page to locate and view IP subnets that you would like to modify or delete. You can also navigate to add new IP subnets from this page.
Table A-35 describes the Find and List IP Subnets page.
Table A-35 Find and List IP Subnets Page
IP Subnet Search Parameters
Find IP Subnets where...
To list specific IP subnets, select the search criteria and click Find. To list all IP subnets, click Find without entering any criteria.
IP Subnets
IP Subnets list
Displays results of the IP subnet search. For IP subnet found, the system displays the Subnet ID, Subnet Mask, ERL Name, and Location
Click on one of the records listed above or click the Edit icon to modify that IP subnet. The Configure IP Subnets page appears. Change the Location field and/or the ERL Name field.
Note
Click Update to save your changes to the IP Subnet.
Click the View Phones icon in any record to view all the IP subnet phones. The IP Subnet Phones page displays a list of the discovered phones in the IP subnet. See the "IP Subnet Phones" section.
Click the Delete icon to remove an IP subnet. When you click Delete, Cisco Emergency Responder asks if you want to run the switch-port and phone update process right away. Click OK to run the process immediately or click Cancel to delete the IP subnet without running the process immediately.
Cancel Changes button
Click Cancel Changes to cancel any changes made on the Configure IP Subnets page.
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Add New IP Subnet
Click Add New IP Subnet to configure new IP subnets. The Configure IP Subnets page appears. See the "Configure IP Subnet" section for more information
Export
Click Export to create a file containing the IP subnets configuration information. The Export IP Subnet page appears. See the "Export IP Subnets" section for more information,
Import
Click Import to import IP subnet configuration information from a file. The Import IP Subnet page appears. See the "Import IP Subnets" section for more information,
Configure IP Subnet
To reach the Configure IP Subnet page, choose ERL Membership > IP Subnets and click on the Add New IP Subnet link. The Configure IP Subnet page appears.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Configure IP Subnet page to manually define an IP Subnet and its ERL. You need to manually define an IP Subnet if any of these conditions apply:
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Table A-36 describes the Configure IP Subnet page.
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IP Subnet Phones
The IP Subnet Phones page appears when you choose ERL Membership/ IP Subnets and click on the View Phones icon in any record s returned by the IP Subnet Search.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the IP Subnet Phones to view all the IP Subnet phones discovered by Cisco ER.
The IP Subnet Phones page displays the Subnet ID and the Subnet Mask for each IP subnet and lists all the phones tracked in that IP subnet and when the last phone was tracked.
Related Topics
Export IP Subnets
To reach the Export IP Subnets page, choose ERL Membership > IP Subnets. On the Find and List IP Subnets page, click the Export link. The Export IP Subnets page appears.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Export IP Subnets page to create a file containing the Cisco ER Export IP Subnet configurations.
If you need to update a large number of Export IP Subnets, you can export the phone data, make your changes in the file using a spreadsheet, and then reimport the file.
You can also download a file using the Download utility, modify it on your local system, then upload it using the Upload utility. See the "Downloading a File" section on page 5-6 for more information.
Table A-37 describes the Export IP Subnets page.
Related Topics
Import IP Subnets
To reach the Import IP Subnets page, choose ERL Membership > IP Subnets. On the Find and List IP Subnets page, click the Import link. The Import IP Subnets page appears.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Import IP Subnet page to create or update many IP subnet phones at once from a file in which you have defined their data. Create this file using a spreadsheet that can save the information in one of the required formats. View the samples from this page before attempting to create or update an import file.
If you need to update many IP subnet phones, you can export the phone data, update the export file, and reimport the file.
You can also upload a previously downloaded file that you have modified on your local system. See the "Uploading a File" section on page 5-7 for more information.
Table A-38 describes the Import IP Subnets page.
Table A-38 Import IP Subnet s Page
Select Import Format
Select the format used in the file you are importing.
After you select the format, click view sample file to see an example of the expected format and sequence of values. Use this sample information to create or update your import file in a spreadsheet.
Select File to Import
Select the file from which you want to import data.
Upload button
Click Upload to upload a file from your local system. See the "Uploading a File" section on page 5-7 for more information.
Import button
Click Import to add data from the import file to your Cisco ER configuration.
Close button
Click Close to close the window.
Import Status
Text box that displays status information.
Related Topics
Unlocated Phones
The Unlocated Phones page appears when you choose ERL Membership > Unlocated Phones.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Unlocated Phones page to identify phones that are registered with Cisco Unified Communications Manager, but which Cisco ER cannot locate. This can happen for several reasons:
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Because Cisco ER cannot assign an unlocated phone to the appropriate ERL, try to identify and resolve all problems that are preventing Cisco ER from locating these phones on your network. If you cannot resolve the problems by defining switches in Cisco ER, or by moving phones to supported switch ports, you might have to manually assign a phone to an ERL on this page. See the "Too Many Unlocated Phones" section on page 12-2 for troubleshooting information.
Table A-39 describes the Unlocated Phones page.
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Find and List Manually Configured Phone
The Find and List Manually Configured Phones page appears when you choose ERL Membership > Manually Configured Phones.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Find and List Manually Configured Phones page to locate and view phones that you would like to modify or delete. You can also navigate to add new phones from this page.
Table A-40 describes the Find and List Manually Configured Phones page.
Table A-40 Find and List Manually Configured Phones Page
Manual Phone Search Parameters
Find manual phones where Line Number...
Enter search criteria to select the manually configured phones you want to find.
To find all manually configured phones, click Find without entering any criteria.
To narrow your search, use the pulldown menu to select the search condition (contains, Starts with, and so on) and enter the line number in the text box. You can also select how many results per page will be displayed from the pulldown menu. When you have specified your search criteria, click Find.
Manually Configure Phones
Manually Configured Phones list
Displays the search results. For each phone found, the system displays the Line Number, ERL Name, IP Address, and Location. Click on one of these records or click the Edit icon to view and modify the information for that phone. The Modify Manual Phone page appears. You can change the MAC Address, IP Address, Phone Type, Version, Location, and ERL Name.
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Click Update to save your changes.
Add new Manual Phone
Click Add new Manual Phone to add a manually configured phone. The Add New Manual Phone page appears. See the "Add New Manual Phone" section for more information.
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Export
To export Manually Configured Phone information to a file, click Export on the Find and List Manually Configured Phones page. See the "Export Manual Phones" section for more information.
Import
To import Manually Configured Phone information to a file, click Import on the Find and List Manually Configured Phones page. See the "Import Manual Phones" section for more information.
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Add New Manual Phone
To reach the Add New Manual Phone page, choose ERL Membership > Manually Configured Phones. On the Find and List Manually Configured Phones page, click the Add new Manual Phone link. The Add New Manual Phone page appears.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Add New Manual Phone page to manually define a phone's ERL. You need to manually define a phone if any of these conditions apply:
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For manually defined phones, Cisco ER cannot automatically locate and update ERL information. You should regularly review manual phone configurations to ensure they are correct.
Table A-41 describes the Add New Manual Phone page.
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Export Manual Phones
To reach the Export Manual Phones page, choose ERL Membership > Manually Configured Phones. On the Find and List Manually Configured Phones page, click the Export link. The Export Manual Phones page appears.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Export Manual Phones page to create a file containing the Cisco ER manual phone configurations.
If you need to update a large number of manually configured phones, you can export the phone data, make your changes in the file using a spreadsheet, and then reimport the file.
You can also download a file to your local system using the Download utility, modify the file, and then upload it using the Upload utility. See the "Downloading a File" section on page 5-6 for more information.
Table A-42 describes the Export Manual Phones page.
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Import Manual Phones
To reach the Import Manual Phones page, choose ERL Membership > Manually Configured Phones. On the Find and List Manually Configured Phones page, click the Import link. The Import Manual Phones page appears.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Import Manual Phones page to create or update many manually configured phones at once from a file in which you have defined their data. Create this file using a spreadsheet that can save the information in one of the required formats. View the samples from this page before attempting to create or update an import file.
If you need to update a lot of manually configured phones, you can export the phone data, update the export file, and reimport the file.
You can also upload a file from a local system using the Upload utility and then import the data in the file. See the "Uploading a File" section on page 5-7 for more details.
Table A-43 describes the Import Manual Phones page.
Table A-43 Import Manual Phones Page
Select Import Format
Select the format used in the file you are importing.
After you select the format, click view sample file to see an example of the expected format and sequence of values. Use this sample information to create your import file in a spreadsheet.
Select File to Import
Select the file from which you want to import data.
Upload
Click Upload to upload a file from a local system. The Upload File page appears. See the "Uploading a File" section on page 5-7 for more details.
Import button
Click Import to add data from the import file to your Cisco ER configuration.
Close button
Click Close to close the window.
Import Status
Displays status messages.
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Find and List Synthetic Phones
The Find and List Synthetic Phones page appears when you choose ERL Membership > Synthetic Phones.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Find and List Synthetic Phones page to locate and view phones that you would like to modify or delete. You can also navigate to add new synthetic phones from this page.
Table A-44 describes the Find and List Synthetic Phones page.
Table A-44 Find and List Synthetic Phones Page
Synthetic Phone Search Parameters
Find Synthetic phones where MAC Address
Enter search criteria to select the synthetic phones you want to find.
To find all synthetic phones, click Find without entering any criteria.
To narrow your search, use the pulldown menu to select the search condition (contains, Starts with, and so on) and enter the MAC address in the text box. You can also select how many results per page will be displayed from the pulldown menu. When you have specified your search criteria, click Find.
Synthetic Phones
Synthetic Phones list
Displays the search results. For each phone found, the system displays the Line Number, ERL Name, IP Address, and Location. Click on one of these records or click the Edit icon to view and modify the information for that phone. The Modify Synthetic Phone page appears. You can change the MAC Address, IP Address, Phone Type, Version, Location, and ERL Name.
Note
Click Update to save your changes.
Add new Synthetic Phone
Click Add new Synthetic Phone to add a synthetic phone. The Add New Synthetic Phone page appears. See the "Add New Synthetic Phone" section for more information.
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Add New Synthetic Phone
To reach the Add New Synthetic Phone page, choose ERL Membership > Synthetic Phones. On the Find and List Synthetic Phones page, click the Add new Synthetic Phone link. The Add New Synthetic Phone page appears.
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Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Add New Synthetic Phone page to manually define a synthetic phone's ERL. You must configure synthetic phones in the subnet for testing ERL configurations. You can use the CiscoWorks IP Telephony Environment Monitor 2.0 (ITEM) in conjunction with Cisco ER's test ERLs.
For synthetic phones, Cisco ER cannot automatically locate and update ERL information. You should regularly review synthetic phone configurations to ensure they are correct.
Table A-45 describes the Add New Synthetic Phone page.
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Find and List Users
The Find and List Users page appears when you choose User Management > User.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Find and List Users page to find and list current users, to add new users, and to modify and delete current users.
Table A-46 describes the Find and List Users page.
Table A-46 Find and List Users Page
User Search Parameters
Find User where User Name
Enter search criteria to select the users you want to find.
To find all users, click Find without entering any criteria.
To narrow your search:
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User
Users list
This section of the page displays the search results. If there are no usernames are displayed after completion of the search, then no users have been configured yet.
Username
Displays the users name based on the selection criteria.
Authentication Mode
Displays the authentication mode of the user. The authentication mode can be either Remote or Local.
CUCM Cluster
This value is displayed only when the user is authenticated remotely, via the CUCM server.
Edit icon
Click the user name or the Edit icon to display the Modify User page, which allows you to change the user's authentication mode, password and CUCM cluster. The Modify User page also displays which groups and roles have been assigned to the user.
Delete icon
Click the Delete icon to delete the user from the system.
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Add New User button
Click the Add New User button to open the Add User page. See Table A-48 for a description of the Add User page.
Delete Users button
Click the Delete Users button to delete users in bulk. Select multiple users, both remote and local, by selecting the checkbox and then click on the Delete Users button.
Change to Remote Users button
Click the Change to Remote Users button to change local users to remotely authenitcated users in bulk.
Modify User
The Modify User page appears when you choose User Management > User, search for a user, and then click on a user name or on the Edit icon associated with the user on the Find and List Users page.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Modify User page to change a current user's password.
Table A-47 describes the Modify User page.
Table A-47 Modify User Page
User Name
Displays the name of the user whose information is being modified.
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Authentication Mode
Change the authentication mode for a user. You can change a local user to a remote user and a remote user to local user.
Password
Enter the new password for the user.
Confirm Password
Re-enter the new password for the user.
CUCM Cluster
Select a CUCM cluster. This is required when you change a local user to remote user. You can also change the CUCM cluster of an exisitng remote user to another CUCM Cluster.
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Update button
Applies changes made from the Modify User page.
Cancel Changes button
Cancels changes made to the Modify User page.
Add new User
Click this button to add a new user. The Add User page appears. See Table A-48 for more information.
User Groups for this user
Displays the groups to which the user is assigned.
User Roles for this user
Displays the roles to which the user is assigned.
Add User
The Add User page appears when you choose User Management > User and click Add new User on the Find and List Users page. You can also access the Add User page from the Modify User page. See the "Modify User" section for more information.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Add User page to add a new user to the system.
Table A-48 describes the Add User page.
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Change to Remote User
The Change to Remote Users page appears when you choose User Management > User and click Change to Remote Users on the Find and List Users page.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Change to Remote Users page to change the authentication mode of the local user to Remote user.
Table A-49 describes the Add User page.
Find and List Roles
The Find and List Roles page appears when you choose User Management > Role.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Find and List Role page to find, list, modify, and delete current roles, and to add new roles.
Table A-50 describes the Find and List Roles page.
Table A-50 Find and List Roles Page
Role Search Parameters
Find Role where Role Name is
Enter search criteria to select the role you want to find.
To find all roles, click Find without entering any criteria.
To narrow your search, use the pulldown menu to select the search condition (contains, Starts with, and so on) and enter the role in the text box. You can also select how many results per page will be displayed from the pulldown menu. When you have specified your search criteria, click Find.
Roles
Section of the page in which the search results are displayed. Four default roles are created during installation and are listed here. They are:
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When you click on the Role Name link or the Description link for any of the default roles, the Standard Role page for that role displays, which displays the following information:
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After you create additional roles, they will also be listed along with the default roles. When you click on the role name, description, or Edit icon for a role that you have created, the Modify Role page appears. See Table A-51 for more information on the Modify Role page.
Edit icon
Click the Edit icon to display the Modify Role page. See Table A-51 for information on the Modify Role page.
Delete icon
Click the Delete icon to delete the role from the system.
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Add New Role button
Click Add New Role to display the Add Role page. This button is also available on the Modify Role and Add Role pages. See Table A-52 for information on the Add Role page.
Modify Role
The Modify Role page appears when you choose User Management > Role, search for a role, and then click on a role name, description, or the Edit icon associated with the role on the Find and List Roles page.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Modify Role page to modify information for an existing role.
Note
Table A-51 describes the Modify Role page.
Table A-51 Modify Role Page
Modify Role
Role Name
The name of the new role you are modifying.
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Description
A description of the role you are modifying. Modify the description by adding new text in the text box.
Resource Permissions
This section of the page displays a list of all available resources. The check boxes to the left of the resources indicate which resources have been assigned to this role. Modify the resource assignments by checking or unchecking the boxes.
Select All button
Click Select All to select all the listed resources.
Clear All button
Click Clear All to deselect all currently selected resources.
Update button
Click Update to save the changes made to the Modify Role page.
Cancel Changes button
Click Cancel Changes to cancel the changes made to the Modify Role page.
Add new Role button
Allows you to add a new role. See the "Add Role" section for information on adding new roles.
Add Role
The Add Role page appears when you choose User Management > Role and click Add new Role on the Find and List Roles page. You can also access the Add Role page from the Modify Role and Standard Role pages. See the "Modify Role" section for more information.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Add Role page to add a new role to the system.
Table A-52 describes the Add Role page.
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Find and List User Groups
The Find and List User Groups page appears when you choose User Management > User Group.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Find and List User Groups page to find, list, modify, and delete current user groups, and to add new user groups.
Table A-53 describes the Find and List User Groups page.
Table A-53 Find and List User Groups Page
User Group Search Parameters
Find User Group where User Group Name
Enter search criteria to select the user group you want to find.
To find all user groups, click Find without entering any criteria.
To narrow your search, use the pulldown menu to select the search condition (contains, Starts with, and so on) and enter the user group in the text box. You can also select how many results per page will be displayed from the pulldown menu. When you have specified your search criteria, click Find.
User Groups
Section of the page in which the search results are displayed. When you click on the User Group Name link, the Description link, or the Edit icon, the Modify User Group page appears. See the "Modify User Group" section for information.
Edit icon
Click the Edit icon to display the Modify User Group page. See the "Modify User Group" section for information.
Delete icon
Click the Delete icon to delete the user group from the system.
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Add New User Group button
Click the Add New User Group button to display the Add User Group page. See Table A-55 for information on the Add User Group page.
Modify User Group
The Modify User Group page appears when you choose User Management > User Group, search for a user group, and then click on a user group name, description, or the Edit icon associated with the user group on the Find and List User Groups page.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Modify Role page to modify information for an existing user group.
Table A-54 describes the Modify User Group page.
Table A-54 Modify User Group Page
Modify User Group
User Group Name
The name of the user group you are modifying.
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Description
A description of the User Group you are modifying. Modify the description by adding or changing text in the text box.
Add Users to the Group
This section of the page has a text box that displays the names of the users currently in the user group.
Add Users button
Allows you to add more users to the group. When you click Add User, the Add User page appears. See the "Add User" section for more information.
Remove Users button
Allows you to remove users from the group. To do so, highlight the username in the text box and click Remove Users.
Assign Roles to Group
This section of the page has a text box that displays the roles currently assigned to the user group.
Add Roles button
Allows you to assign more roles to the group. When you click Add Roles, the Add Role page appears. See the "Add Role" section for more information.
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Remove Roles button
Allows you to remove roles from the group. To do so, highlight the role name in the text box and click Remove Roles.
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Update button
Click Update to save the changes made to the Modify User Group page.
Add New User Group button
Allows you to a add new user group. See the "Add User Group" section for information.
Add User Group
The Add User Group page appears when choose User Management > User Group and click Add new User Group on the Find and List User Groups page. You can also access the Add User Group page from the Modify User Group page. See the "Modify User Group" section for more information.
Authorization Requirements
You must have system administrator authority to access this page.
Description
Use the Add User Group page to add a new user group to the system.
Table A-55 describes the Add User Group page.
Table A-55 Add User Group Page
Add User Group
User Group Name
The name of the new user group you are adding.
Description
A description of the new user group.
Add Users to the Group
This section of the page has a text box that displays the names of the users you add to the user group.
Add Users button
Allows you to add users to the new group. When you click Add Users, the Add Users page appears. See the "Add User" section for more information.
Remove Users button
Allows you to remove users from the group. To do so, highlight the username in the text box and click Remove Users.
Assign Roles to Group
This section of the page has a text box that displays the roles you assign to the new user group.
Add Roles button
Allows you to assign roles to the new group. When you click Add Roles, the Add Roles page appears. See the "Add Role" section for more information.
Remove Roles button
Allows you to remove roles from the group. To do so, highlight the role name in the text box and click Remove Roles.
Insert button
Click Insert to add the new role.
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Call History
The Call History page appears when you choose Reports > Call History.
Authorization Requirements
You must have system administrator, ERL administrator, network administrator, or user authority to access this page.
Description
Use the Call History page to view the history of emergency calls made from your network. Cisco ER 8.0 maintains the most recent 10,000 call history records. There is no restriction on when these calls were placed.
Table A-56 describes the Call History page.
Table A-56 Call History Page
Call History Search Parameters
Search criteria
Enter search criteria to select the calls you want to find.
To find all calls, click Find without entering any criteria.
To narrow your search:
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Call History Matching Records
A list of emergency calls that match your search criteria is displayed with the following information:
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If a large number of calls match your search criteria, the system uses several pages to display them. Use the First, Previous, Next, and Last links at the bottom of the page to move between pages. You can also enter a specific page number in the Page field and press Enter to move to that page.
Download
Click Download to save the call history data to a spreadsheet that you can view and/or download to your local system.
Update
Click Update to include your comments in the call history for the call.
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Cancel Changes
Click Cancel Changes to remove unsaved comments. You can then re-enter comments.
Note
Close
Click Close to close the Call Details page.
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ERL Audit Trail
The ERL Audit Trail page appears when you do one of these:
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Authorization Requirements
You must have system administrator, ERL administrator, or network administrator authority to access this page.
Description
Use the ERL Audit Trail page to view the change history for ERLs.
Table A-57 describes the ERL Audit Trail page.
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Export PS-ALI Records
The Export PS-ALI Records page appears when you choose Tools > Export PS-ALI Records.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Export PS-ALI Records page to create a file in a NENA format that you can send to your service provider. Your service provider uses this file to update their ALI data for your organization. Your service provider needs this information so that emergency calls from your ERLs can be routed to the correct public safety answering point (PSAP).
Always submit an export file to your service provider. If you skip submitting an export file, subsequent export files might not have correct command information for the database update, and you will have to manually edit the export file to make it uploadable. Your service provider can provide you with error information if the database upload fails.
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You can also use export files to back up your ERL configuration.
Table A-58 describes the Export RS-ALI Records page.
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PS-ALI Converter
The PS-ALI Converter page appears when you choose Tools > PS-ALI Converter.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the PS-ALI Converter tool to generate an ERL file that can be accepted by the Cisco ER ERL. The PS-ALI Converter tool converts ALI files from a NENA 2.0 format into a csv (Comma Separated Value) text file. You can then modify the csv file (for example, to add or change an ERL name) and save the modified ERL details by importing the file into Cisco ER.
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Table A-59 describes the PS-ALI Converter page.
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ERL Debug Tool
The ERL Debug Tool page appears when you choose Tools > ERL Debug Tool.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
The ERL Debug Tool takes the phone extension as input and displays the ERL(s) currently being used for routing emergency calls for the phone(s).
Use this diagnostic tool to verify the Cisco ER configuration during the ERL creation and the ERL assignment phase and to troubleshoot calls directed to incorrect ERLs.
Table A-60 describes the ERL Debug Tool page.
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ALI Formatting Tool
The ALI Formatting Tool page appears when you choose Tools > ALI Formatting Tool.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the ALI Formatting Tool page to customize the format of PS-ALI records to facilitate error-free PS-ALI record transactions with service providers.
The ALI Formatting Tool (AFT) reads the NENA file generation by the Cisco ER and displays all ELIN records. You can then do one or more of the following:
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Table A-61 describes the ALI Formatting Tool page.
Table A-61 ALI Formatting Tool Page
Select a Service Provider
Use the pulldown menu to select a service provider
Select an Input File for the ALI Formatting Tool from the List Below
Use the pulldown menu to select an input file
Submit button
Click the Submit button to display the Search for ELINs page, which is described in Table A-62.
Table A-62 describes the Search for ELINs page.
Table A-63 describes the Bulk Update page.
Table A-63 Bulk Update Page
Remove Changes/Generate File button
Shows all the ELINs that have been changed.
Search for ELIN
Displays the ELIN search page.
Table A-64 describes the Review Changes/Generate File page.
Table A-65 describes the Download Formatted File page.
Table A-65 Download Formatted File Page
Download Formatted File button
Displays a Download File dialog box so that the formatted file can be downloaded to the local system.
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File Management Utility
The File Management Utility page appears when you choose Tools > File Management Utility.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the File Management Utility page to search for, download, or delete exported files.
Table A-66 describes the File Management Utility page.
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Purge Call History
The Purge Utility for Call History page appears when you choose Tools > Purge Utility.
Authorization Requirements
You must have system administrator or ERL administrator authority to access this page.
Description
Use the Purge Call History Utility to delete call history records that are older than an age that you specify. You can use this utility to purge records immediately or schedule daily purging of call history records. Cisco ER logs the results of the purge in the Cisco ER Administration logs.
Table A-67 describes the purge utility page.
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