- Fax and Modem Services over IP Overview
- Configuring Modem Passthrough
- Configuring Cisco Modem Relay
- Configuring Fax Pass-Through
- Configuring Cisco Fax Relay
- Configuring T.38 Fax Relay
- T.38 Fax Support on Cisco UBE for IPv6
- Configuring T.37 Store-and-Forward Fax
- Configuring Fax Detection
- Configuring Fax Rollover
- Monitoring of Modem Call Status
- RADIUS Vendor-Specific Attributes
- V150.1 MER Modem Relay Support for TDM to SIP Gateway
- Index
Configuring Modem Passthrough
Modem Passthrough over VoIP provides the transport of modem signals through a packet network by using pulse code modulation (PCM) encoded packets. This chapter describes the configuration for modem passthrough.
Your software release may not support all the features documented in this chapter. For the latest feature information and caveats, see the release notes for your platform and software release.
Use Cisco Feature Navigator to find information about platform support and Cisco IOS and Catalyst OS software image support. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn . An account on Cisco.com is not required.
Finding Feature Information
Your software release may not support all the features documented in this module. For the latest caveats and feature information, see Bug Search Tool and the release notes for your platform and software release. To find information about the features documented in this module, and to see a list of the releases in which each feature is supported, see the feature information table at the end of this module.
Use Cisco Feature Navigator to find information about platform support and Cisco software image support. To access Cisco Feature Navigator, go to www.cisco.com/go/cfn. An account on Cisco.com is not required.
Prerequisites for Configuring Modem Passthrough
Before configuring modem passthrough, perform the following tasks:
- Establish a working VoIP-enabled network.
- Verify network suitability to pass modem traffic. The key characteristics of the network are packet loss, delay, and jitter. These characteristics can be determined by using the Service Assurance Agent (SAA) feature of Cisco IOS software.
- Configure clock sourcing on the T1 controller on the voice gateway that connects to the PSTN. For modem passthrough to operate correctly, the gateway clock must be synced with the PSTN clock. See the following example configuration:
! controller T1 0 framing esf linecode b8zs clock source line channel-group 1 timeslots 1-24 speed 64 !
![]() Note |
Configure clock sourcing for all interfaces connected to the PSTN. |
Restrictions for Configuring Modem Passthrough
Restrictions for configuring modem passthrough are as follows:
- The modem passthrough protocol and fax protocolcommands cannot be configured at the same time. If you enter either one of these commands when the other is already configured, the command-line interface returns an error message. The error message serves as a confirmation notice because the modem passthrough protocol command is internally treated the same as the fax protocol pass-through command by the Cisco IOS software. For example, no other mode of fax protocol (for example, fax protocol T.38) can operate if the modem passthrough protocol command is configured.
- Even though the modem passthrough protocol and fax protocol pass-through commands are treated the same internally, be aware that if you change the configuration from the modem passthrough protocolcommand to the modem passthrough nsecommand, the configured fax protocol pass-through command is not automatically reset to the default. If default settings are required for the fax protocolcommand, you have to specifically configure the fax protocol command.
Information About Modem Passthrough
Modem Passthrough Functions
Modem passthrough over VoIP performs the following functions:
- Represses processing functions like compression, echo cancellation, high-pass filter, and voice activity detection (VAD).
- Issues redundant packets to protect against random packet drops.
- Provides static jitter buffers of 200 milliseconds to protect against clock skew.
- Discriminates modem signals from voice and fax signals, indicating the detection of the modem signal across the connection, and placing the connection in a state that transports the signal across the network with the least amount of distortion.
- Reliably maintains a modem connection across the packet network for a long duration under normal network conditions.
Passthrough Rollover
When the gateway detects a data modem, both the originating gateway and the terminating gateway roll over to G.711. The roll over to G.711 disables the high-pass filter, disables echo cancellation, and disables VAD. At the end of the modem call, the voice ports revert to the prior configuration and the digital signal processor (DSP) goes back to the state before the rollover.
![]() Note |
The gateway can detect modems at speeds up to V.90. |
Payload Redundancy
Payload redundancy enables the modem passthrough switchover and this causes the gateway to emit redundant packets. When redundancy is enabled, 10-ms sample-sized packets are sent. When redundancy is disabled, 20-ms sample-sized packets are sent.
Redundancy is enabled on one or both of the gateways. When only a single gateway is configured for redundancy, the second gateway receives the packets correctly but does not produce redundant packets.
Clock Slip Buffer Management
When the gateway detects a data modem, both the originating gateway and the terminating gateway switch from dynamic jitter buffers to static jitter buffers of 200-ms depth. The switch from dynamic to static is to compensate for PSTN clocking differences at the originating gateway and the terminating gateway. At the conclusion of a modem call, the voice ports revert to dynamic jitter buffers.
How to Configure Modem Passthrough
Modem passthrough can be configured at two levels:
The two configuration tasks can be used separately or together. If both are configured, the dial-peer configuration overrides the global configuration.
![]() Note |
You must configure modem passthrough on both the originating and terminating gateways. |
- Configuring Modem Passthrough Globally
- Configuring Modem Passthrough for a Specific Dial Peer
- Troubleshooting Tips for Modem Passthrough
Configuring Modem Passthrough Globally
Use the following steps to configure modem passthrough for all the dial peers on a gateway.
DETAILED STEPS
Configuring Modem Passthrough for a Specific Dial Peer
You must configure a VoIP dial peer on both the originating and terminating gateways to match the call--for example, using a destination pattern.
When the system keyword is entered, the following parameters are not available: nse, payload-type, codec, and redundancy. The configuration is taken from the modem passthrough nsecommand in voice-service configuration mode.
![]() Note |
When modem passthrough is configured for a specific dial peer, the dial-peer configuration takes precedence over the global configuration. |
Use the following steps to configure modem passthrough for a specific dial peer.
DETAILED STEPS
| Command or Action | Purpose | |
|---|---|---|
|
|
Example: Router> enable |
Enables privileged EXEC mode. |
|
|
Example: Router# configure terminal |
Enters global configuration mode. |
|
|
Example: Router(config)# dial-peer voice 20 voip |
Enters dial-peer configuration mode and names a specific VoIP dial peer. |
|
|
Example: Router(config-dial-peer)# modem passthrough nse codec g711ulaw redundancy |
Configures modem passthrough for a specific dial peer. The default behavior for modem passthrough in dial-peerconfiguration mode is modem passthrough system.
|
Troubleshooting Tips for Modem Passthrough
Use the following steps to troubleshoot modem passthrough:
- Ensure that you can make a voice call.
- Ensure that modem passthrough over VoIP is configured on both the originating gateway and the terminating gateway.
- Ensure that the originating and terminating gateways have the same NSE payload-type number.
- When two gateways are configured in voice-service configuration mode, ensure that the originating and terminating gateways have the same maximum-sessions value.
Use the following commands to troubleshoot modem passthrough:
- debug voip vtsp --Displays information about the voice telephony service provider (VTSP).
- debug vtsp --Used to trace how the router interacts with the digital signal processor (DSP) based on the signaling indications from the signaling stack and requests from the application. Effective with Cisco IOS Release 12.3(8)T, this command was replaced by the debug voip vtspcommand.
- show dial-peer voice --Used to verify that modem passthrough over VoIP is enabled.
- show call active voice --Displays the voice information for the active call table.
- show call history voice --Displays the voice information for the call history table.
- show dial-peer voice --Displays configuration information for dial peers.
To verify that modem passthrough is configured, you can use the show call active voice brief command. In the following sample output, the IP call leg shows the keyword MODEMPASS to signify that the call is in modem passthrough mode:
11DD : 1 1565860ms.1 +15340 pid:2 Answer 100 active dur 00:00:19 tx:864/110008 rx:858/102929 Tele 0/0/0 (1) [0/0/0] tx:12270/12270/0ms g711ulaw noise:-11 acom:6 i/0:-14/-59 dBm 11DD : 2 1570100ms.1 +11090 pid:1 Originate 200 active dur 00:00:19 tx:858/102929 rx:864/103096 IP 1.1.1.2:16610 SRTP: off rtt:1ms pl:40/0ms lost:0/0/0 delay:60/60/60ms g711ulaw TextRelay: off media inactive detected:n media contrl rcvd:n/a timestamp:n/a long duration call detected:n long duration call duration:n/a timestamp:n/a MODEMPASS nse buf:0/0 loss 0% 0/0 last 1031s dur:0/0s
Configuration Examples for Modem Passthrough
Modem Passthrough Configuration for Cisco AS5300 Example
The following is sample configuration for the Modem Passthrough over VoIP feature for the Cisco AS5300 universal access servers:
version 12.2 service timestamps debug uptime service timestamps log uptime no service password-encryption ! voice service voip modem passthrough nse codec g711ulaw redundancy maximum-session 5 ! resource-pool disable ! ip subnet-zero ip ftp source-interface Ethernet0 ip ftp username lab ip ftp password lab no ip domain-lookup ! isdn switch-type primary-5ess cns event-service server ! mta receive maximum-recipients 0 ! controller T1 0 framing esf clock source line primary linecode b8zs pri-group timeslots 1-24 ! controller T1 1 shutdown clock source line secondary 1 ! interface Ethernet0 ip address 10.10.2.2 255.0.0.0 no ip route-cache no ip mroute-cache ! interface Serial0:23 no ip address encapsulation ppp ip mroute-cache no logging event link-status isdn switch-type primary-5ess isdn incoming-voice modem no peer default ip address no fair-queue no cdp enable no ppp lcp fast-start ! interface FastEthernet0 ip address 172.16.0.1 255.0.0.0 no ip route-cache no ip mroute-cache load-interval 30 duplex full speed auto no cdp enable ! ip classless ip route 192.168.0.0 255.255.0.0 10.10.1.1 no ip http server ! voice-port 0:D ! dial-peer voice 1 pots incoming called-number 55511.. destination-pattern 020.. direct-inward-dial port 0:D prefix 020 ! dial-peer voice 2 voip incoming called-number 020.. destination-pattern 55511.. modem passthrough nse codec g711ulaw redundancy session target ipv4:10.10.0.2 ! line con 0 exec-timeout 0 0 transport input none line aux 0 line vty 0 4 login !
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Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

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