Licenses

After High-Availability Failover, Your System Starts Free-Trial Mode

Problem    After a high-availability failover, your system starts free-trial mode, giving you 180 days to restore your connection to Enterprise License Manager (ELM).
Possible Cause    ELM only runs on your primary system. After failover, your high-availability system cannot connect with ELM.
Solution    Reboot your primary system using VMware vCenter. Your system should reconnect to ELM automatically during the reboot process. If you still cannot connect with ELM after the reboot is complete, contact the Cisco TAC for additional assistance.

Free Trial Alert Message Appears

Problem    Your system indicates that it is running in free-trial mode on your Administration site.
Possible Cause    After deploying your system, it is automatically placed in free-trial mode.
Solution    Install licenses to end free-trial mode. Refer to the "Managing Licenses" section of the online help and Administration Guide for more information.

Your License Usage has Exceeded the Number of Purchased Licenses

Problem    You receive a licenses exceeded email.
Possible Cause    Your license usage is exceeding the number of purchased licenses.
Solution    Contact your Cisco sales representative and purchase a sufficient number of licenses to take usage to or below the number of installed licenses.

Your License Usage has Exceeded the Number of Purchased Licenses and Your System Has Been Deactivated

Problem    You receive an email indicating that your system has been deactivated due to a licenses exceeded condition.
Possible Cause    You have exceeded the number of installed licenses for over six months.
Solution    Contact your Cisco sales representative and purchase a sufficient number of licenses to take usage to or below the number of installed licenses.

You Receive an Invalid Licenses Email

Problem    You receive an email indicating that your system is operating with invalid licenses.
Possible Cause    Your system cannot communicate with the License Server (ELM). If your system is configured for high availability, your primary system is not active, and your are using the failover system, the system is unable to communicate with the License Server.
Solution    Reboot your primary system using VMware vCenter. Your system should reconnect to ELM automatically during the reboot process. If you still cannot connect with ELM after the reboot is complete, contact the Cisco TAC for additional assistance.

You Receive an Invalid Licenses Email and Your System Has Been Deactivated

Problem    You receive an email indicating that your system has been deactivated because you were operating with invalid licenses for over six months.
Possible Cause    Your system cannot communicate with the License Server (ELM). If your system is configured for high availability, your primary system is not active, and your are using the failover system, the system is unable to communicate with the License Server.
Solution    Reboot your primary system using VMware vCenter. Your system should reconnect to ELM automatically during the reboot process. If you still cannot connect with ELM after the reboot is complete, contact the Cisco TAC for additional assistance.

You Cannot Access Cisco Enterprise License Manager (ELM) from Cisco WebEx Meetings Server

Problem    Administrators cannot access ELM from Cisco WebEx Meetings Server.
Possible Cause    During deployment, the Administration URL was configured with a less common top-level domains type such as ".infra."
Solution    Use common top-level domain types such as ".com." This is a known issue and will be addressed in a future release of Cisco WebEx Meetings Server.

Licensing Installation Fails with Multiple Browser Windows Open

Problem    License installation fails.
Possible Cause    Your Administration Site and ELM Administration pages are open on two different browser windows while both of them share same Administration Site URL.
Solution    Make sure admin tab is closed, and click on Install button again. Sign into the Administration Site. Select System and then select View More in the Licenses section. Select Manage Licenses to open the ELM page. Close the original browser window that displays the User Licenses page. Select Install License File on the ELM page and proceed with your license installation. Refer to "Manage Licenses" in the Cisco WebEx Meetings Server Administration Guide for more information.

The Manage Licenses Button is Disabled

Problem    The Manage Licenses button is disabled on the User Licenses page.
Possible Cause    In a high-availability environment, your Administration site is running on a secondary virtual machine.
Solution    Determine why your Administration site is running on your secondary virtual machine. Fix your primary system and reboot it from VMware vCenter. Your system should function normally after reboot.

Out-of-Date License Alert Message

Problem    You receive an out-of-date license alert message.
Possible Cause    Your system version and license version do not match.
Solution    Make sure you have installed the latest license version.