Cisco Unified Communications System for Contact Center Release 6.1(1)

System Test Results
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System Test Results

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This topic summarizes the results of Cisco Unified Communications Release 6.1(1) system testing for contact center environments. This topic contains the following sections:

Testing Objectives

Tested Deployment Models and Sites

Test Results

Testing Objectives

Cisco Systems validates Cisco Unified Communications systems by designing, installing, configuring, and testing hardware and software to achieve a predictable, effective, and reliable system. The intent of system testing is to validate the seamless interoperability and stability of the components that make up a complete and optimized Cisco Unified Communications system.

Testing performed for Cisco Unified Communications includes (but is not limited to) the following:

Installation, Upgrade, and Usability Testing—To verify software installation and upgrades at the system level and usability for system components

End-to-End Functionality Testing—To verify the end-to-end functionality of system components

Basic Functionality and Feature Testing—To verify basic call flows and component features

Customer Assurance Program (CAP) Scenario Testing—To re-create and test CAP scenarios based on TAC input

Interoperability Testing—To verify the interoperability among system components

Scalability Testing—To verify system functionality during scalability tests

Performance, Load, and Stress Testing—To verify system functionality during performance, load, and stress tests

Failover, Recovery, and Redundancy Testing—To verify system behavior during failover and recovery, and behavior in redundant configurations

Tested Deployment Models and Sites

Several deployment models and sites were designed and tested as part of Cisco Unified Communications System Release 6.1(1) for Contact Center. For information about the hardware and software components, configurations, and environment tested and verified for interoperability in this system release, see Test Deployment Models and Sites Opens new window.

Test Results

The results of the system tests performed for contact center during Cisco Unified Communications Release 6.1(1) are shown in the System Test Results Opens new window.

The test results contain the following information:

Title—Title of the test.

ID—Identifier for the test.

Description—Description of the purpose of the test.

Features Tested—Component feature tested.

Status—Result of the test and any defects related to the test case. Possible values are:

Passed—Test case passed as described in the table.

Failed—Test case failed and the reason is described in the listed defect.

Passed with exception—Test case as described passed but an anomaly occurred that was not directly related to the functionality being tested. Possible anomalies are as follows:

The test steps were modified based on the actual feature implementation.

The test setup was modified based on the actual feature implementation.

The test results did not exactly match what was expected although the feature performed as required.

Defects—Identifier for any defect that was opened against the test. If you have an account with Cisco.com, you can use the Bug Toolkit to view information about defects.

To access the Bug Toolkit, go to this URL:

http://tools.cisco.com/Support/BugToolKit/ Opens new window