Help

Table of Contents

  1. Tool Objective
  2. Top Navigation
  3. Input Tab
  4. Results Tab
  5. Refine Tab

Tool Objective

Overview

The Cisco Collaboration Companion tool is designed as a high-level guideline of a deployment based on typical breakdowns of enterprise employee types and collaboration best practices.

Feedback

Feedback on the Cisco Collaboration Companion may be provided through the partner community discussion thread. You will need to have an account and login to the community to read or post feedback. Click to provide Feedback on Cisco Collaboration Companion in the partner community.

Top Navigation

Resources

The Resources menu item on the header of the Cisco Collaboration Companion displays links to additional offerings and helpful resources.

Help

The help menu item on the header of the Cisco Collaboration Companion displays this help page.

Reset

the Reset menu item on the header of the Cisco Collaboration Companion clears all previously inputed fields and calculated values, then returns the user to the Input tab.

Header

Input Tab

Users

The first entry for the Cisco Collaboration Companion tool is the total number of users for the deployment. The deployment may be the full enterprise or a portion of the enterprise. This number will be used to calculate typical user types and collaboration requirements based on existing best practices. The total number of users supported by this tool is 50-10,000.

User input

Contact Center Agents

The second entry for the Cisco Collaboration Companion tool is the number of contact center agents in the deployment. This number will be subtracted from the total user count and used as a basis for best practices. The total number of contact center agents must be less then the total number of users for the deployment.

Contact Center input

Locations

The third entry for the Cisco Collaboration Companion tool is the total number of locations for the deployment. This number will be used to calculate the gateways and SRST best practices.

Location input

Get Results

Once the three input fields are entered, simply press the "Get Results" button. The Cisco Collaboration Companion will automatcially take you to the results page.

Results Tab

The Results tab displays typical collaboration requirements of endpoints, licences, and support. The requirements are grouped and displayed by collaboration user types. The breakdown of collaboration user types is based on typical enterprise customers and may be adjusted in the Refine tab. Simply click the collaboration user type for details.

Executive Workers

Executive Workers typically work from multiple locations throughout the day: home, office, and customer locations. They use a variety of devices from each location: smartphone, laptop, and tablet.

In today's collaborative workspace, Executive Workers expect to:

Results tab Executive Workers

Information Workers

Information Workers typically work from a single location throughout the day: office or assigned work area. They use a variety of devices: laptop, desktop IP phone, or personal smartphone.

In today's collaborative workspace, Information Workers expect to:

Results tab Information workers

Mobile Workers

Mobile Workers typically work from multiple locations throughout the day: home, office, and customer locations. They use a variety of devices from each location: smartphone, laptop, and tablet.

In today's collaborative workspace, Mobile Workers expect to:

Results tab Mobile workers

Deskless Workers

Deskless Workers typically move within a work campus (hospital, manufacturing plant, retail store, school) and may have rotating shifts. They often use a virtual desktop on a shared system, have company-issue wireless IP phone and tablet, and access to the corporate network.

In today's collaborative workspace, Deskless Workers expect to:

Results tab deskless workers

Contact Center Agents

Contact Center Agents typically work within a shared office space with rotating shifts. They often use a virtual desktop on a shared system an da desktop IP phone.

In today's collaborative workspace, Contact Center Agents expect to:

Results tab Contact Center Agents

Shared Spaces

Shared spaces are communal properties used as quiet areas, conference rooms, and Telepresence rooms. Under the shared spaces are buttonsfor each of the shared space types. Tap the button to bring up details for each of the shared space types. These numbers defaut based on user counts, but may be modified under the Refine tab.

Results tab Shared Spaces

Infrastructure

Infrastructure presents a guideline for servers, gateways, and SRST requirements. Tap each of the buttons for details. Gateways and SRST requirements are calculated based on user and location counts. Adjusting the counts in the Refine tab will affect the results. The results are a general guideline and an expert should be consulted with specifics for details.

Results tab Infrastructure

Refine Tab

The Refine tab of the Cisco Collaboration Companion allows a user to adjust the default values to be more relevant to a unique customer environment. The default values represent typical enterprises based on currently available data.

Users

Users are represented by five types: Executive, Information, Mobile, Deskless, and Contact Center. The default values may be adjusted in two ways: absolute value or percentage. When adjustments are made, the corresponding value or percentage will automatically update. If the total adjustments are greater then the total number of users or 100% an error message will appear. After the message has been acknowledged adjustments may continue. Clicking or tapping the Results tab with then display the updated values and collaboration recommendations.

Contact Center Agents do not have a default value. A call center deployment could be close to 100% agents, while other deployments may have no agents. The number of contact center agents is subtracted from the total number of users to complete the calculations.

Refine tab Users

Shared Spaces

The default numbers of shared spaces are calculated as a percentage of the total number of users. The default values may be adjusted in two ways: absolute value or percentage of users. Shared spaces include: common areas, conference rooms, small, and medium to large telepresence rooms.

Refine tab Shared Spaces

Locations

Location values are provided during input. The values are used to calculate gateway, trunks, and SRST requirements. Adjustments to the location values will affect the infrastructure results. These results are only a guideline and an expert should still be consulted for specifics in any collaboration deployment.

Refine tab Locations