Smart Call Home

Gain Higher Availability and Operational Efficiency

Cisco® Smart Call Home is an award-winning, embedded support feature available on a broad range of Cisco products. Smart Call Home enabled devices continuously perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected.

Greater Network Availability

This proactive, support capability is provided at no additional cost when you have an active SMARTnet Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products. Problems can be identified before they affect your business. Spend less time troubleshooting, experience a speedier resolution to network issues, and gain higher network availability.

Cisco Smart Call Home offers:

  • Visibility into your network through diagnostic reports on Smart Call Home enabled devices
  • Real-time trouble shooting, alerts, and remediation advice
  • Automatic generation of Cisco service requests to Cisco technical engineers
  • Secure, reliable data transport
  • Personalized Web-based portal to review Call Home messages, detailed diagnostics, recommendations, and inventory

Getting Started

To begin using Smart Call Home:

  1. Download and install the appropriate OS for your device and network using the Supported Products Table for guidance.
  2. Select your product to access the appropriate Quickstart Guide:
  3. Configure your device and Register for Smart Call Home (approximately 30 minutes)

(Both modular and non-modular IOS are supported for Catalyst 6500)

Itron Builds a Smarter Infrastructure Case Study

Learn how Cisco SMARTnet Service with Smart Call Home solves Itron's global data center challenge.
Itron Builds a Smarter Infrastructure (PDF)
Itron Speeds Network Fault Resolution with Smart Call Home (VoD)

How Does Smart Call Home Really Work?

How Does Smart Call Home Really Work?

Watch video on SMARTnet page.

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Smart Call Home Wins Prestigious SSPA STAR Award for Best Embedded Product Support.

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