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Release Notes for Cisco Unity Voice Connector for Microsoft Exchange Release 10.0(2)

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Release Notes for Cisco Unity Voice Connector for Microsoft Exchange Release 10.0(2)

Table Of Contents

Release Notes for Cisco Unity Voice Connector for Microsoft Exchange Release 10.0(2)

Contents

Compatibility with Networking Options and Cisco Unity Versions

System Requirements

Voice Connector for Exchange 2000: Requirements

Hard Disk Space Requirements

Voice Connector for Exchange 5.5: Requirements

Determining the Voice Connector Version

Downloading the Voice Connector

Installing the Voice Connector

Installing the Voice Connector for Exchange 2000

Installing the Voice Connector for Exchange 5.5

Uninstalling the Voice Connector

Uninstall Procedures

New and Changed Functionality—Release 10.0(2)

SMTP Networking Changes

Caveats

Open Caveats—Release 10.0(2)

Resolved Caveats—Release 10.0(2)

Cisco Unity Documentation

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Website

Cisco TAC Escalation Center

Obtaining Additional Publications and Information


Release Notes for Cisco Unity Voice Connector for Microsoft Exchange Release 10.0(2)


Revised June 10, 2003

These release notes contain compatibility information, system requirements, installation instructions, new and changed functionality, and open and resolved caveats for Cisco Unity Voice Connector for Microsoft Exchange Release 10.0(2).

The Voice Connector is a Cisco Unity (with Microsoft Exchange) networking component that enables messaging between:

Cisco Unity servers that access separate directories (SMTP Networking).

Cisco Unity servers and other voice messaging systems by way of AMIS, VPIM, or the Cisco Unity Bridge.

Voice Connector version 10.0(2) is available with Cisco Unity versions 3.1(6) and 4.0(2), and is available on the Cisco Unity Voice Connector for Exchange Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity-voice-connector.

Contents

Compatibility with Networking Options and Cisco Unity Versions

System Requirements

Determining the Voice Connector Version

Downloading the Voice Connector

Installing the Voice Connector

Uninstalling the Voice Connector

New and Changed Functionality—Release 10.0(2)

SMTP Networking Changes

Caveats

Cisco Unity Documentation

Obtaining Documentation

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Compatibility with Networking Options and Cisco Unity Versions

Voice Connector 10.0(2) is supported for use in the following combinations of networking options and Cisco Unity versions.

Table 1 Supported Networking Options and Cisco Unity Versions 

Networking Option
Cisco Unity Version

VPIM

4.0(1) and later

SMTP

3.1(5) and later

Bridge
2.1(1) through 2.1(4)

3.1(3) through 4.0(2)

AMIS

3.1(2) and later


If you are using Voice Connector 10.0(2) with Cisco Unity 3.1(5) for SMTP Networking, see the "SMTP Networking Changes" section. Refer also to the "SMTP Networking" chapter of the Networking in Cisco Unity Guide, Release 3.1, which is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guide_books_list.html.

System Requirements

See the applicable section, depending on the Exchange version:

Voice Connector for Exchange 2000: Requirements

Voice Connector for Exchange 5.5: Requirements

Voice Connector for Exchange 2000: Requirements

Install the Voice Connector on an Exchange 2000 server. If the Exchange 2000 and Cisco Unity servers are in different routing groups, a routing group connector must be installed. Although the Voice Connector can be installed on the Cisco Unity server (if Exchange 2000 is also on the server), this is not recommended for performance reasons.

Do not install the Voice Connector on a server in an Exchange cluster. Microsoft does not support third-party connectors on an Exchange cluster server.

In order to view Voice Connector properties in Exchange System Manager, Microsoft Windows Script Host version 5.6 or later must be installed on the Exchange server on which the Voice Connector is installed. Note that if the Exchange server uses an earlier version of Windows Script Host, the Voice Connector functions properly, but you will not be able to view Voice Connector properties in Exchange System Manager.

Hard Disk Space Requirements

The Exchange 2000 private store consumes more hard disk space after the Voice Connector is installed. Administrators should plan to have sufficient space available on the Exchange 2000 server that will host the Voice Connector for Exchange 2000. Lack of disk space introduces a risk of experiencing severe problems on the Exchange server.

The required space is directly related to the amount of traffic processed by the Voice Connector per 24 hours, and the file size of the messages. Table 2 provides storage requirements for the Exchange server to handle the increase in size of the Priv1.edb and Priv1.stm files. These requirements are in addition to the current storage requirements on the server to handle activity not related to the Voice Connector.

Table 2 Additional Storage Space Needed for Voice Message Processing

Messages Processed
Per 24 Hours
Average Message Size
Additional Storage Required

20,000

1 min - G.711 (~640 KB)

18 GB

10,000

1 min - G.711 (~640 KB)

9 GB

5,000

1 min - G.711 (~640 KB)

5 GB

20,000

1 min - G.729a (~80 KB)

4 GB

10,000

1 min - G.729a (~80 KB)

2 GB

5,000

1 min - G.729a (~80 KB)

1 GB


Voice Connector for Exchange 5.5: Requirements

Install the Voice Connector on an Exchange 5.5 server that is in the same Exchange site as Cisco Unity. Although the Voice Connector can be installed on the Cisco Unity server (if Exchange 5.5 is also on the server), this is not recommended for performance reasons. Following are additional requirements:

For SMTP networking, the Voice Connector must be installed on the same Exchange server as the Exchange Internet Mail Service.

Install only one instance of the Voice Connector in the Exchange site.

If the Exchange server on which the Voice Connector will be installed is running Windows NT 4.0, the Microsoft Active Directory Services Client Extension (DSClient) for Windows NT 4.0 must be installed on the server prior to installing the Voice Connector. The DSClient requires Windows NT 4.0 Service Pack 6a. For information on downloading and installing the DSClient from the Microsoft website, refer to the following Microsoft Knowledge Base articles:

288358—HOW TO: Install the Active Directory Client Extension

295166—INFO: Advanced Installation of Directory Services Client for Windows NT 4.0

295168—INFO: Files Installed by Directory Services Client Extension for Windows NT 4.0

289105—INFO: Support for ADSI on Windows NT 4.0

216290—INFO: Determining Which Version of ADSI Is Installed

Determining the Voice Connector Version

This section contains two procedures. Do the procedure for your version of Cisco Unity.

To Determine the Voice Connector Version in Use: Cisco Unity 3.1(6) and Later, Voice Connector 10.0 and Later


Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 In Windows Explorer or My Computer, browse to the applicable directory:

Exchange 2000:<ExchangeServerPath>\VoiceGateway\Bin.

Exchange 5.5:<ExchangeServerPath>\Connect\Voice\Bin.

Step 3 Right-click GwIvc.exe, and select Properties.

Step 4 Click the Version tab in the Properties window.

Step 5 In the Item Name box, click Product Version to view the product version in the Value box.


To Determine the Voice Connector Version in Use: Cisco Unity 3.0-3.1(5)


Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 In Windows Explorer or My Computer, browse to the applicable directory:

Exchange 2000:<ExchangeServerPath>\VoiceGateway\Bin\LocalizedFiles\ENU.

Exchange 5.5:<ExchangeServerPath>\Voice\Bin\LocalizedFiles\ENU.

Step 3 Right-click SetupRes.dll, and select Properties.

Step 4 In the Properties window, click the Version tab to view the File Version.


Downloading the Voice Connector

To Download the Voice Connector


Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unity Voice Connector for Exchange Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity-voice-connector.

Step 2 Download the applicable file to the directory of your choice, depending on the Exchange version:

Exchange 2000

CiscoUnityVoiceConnector10.0.2-Ex2000.exe

Exchange 5.5

CiscoUnityVoiceConnector10.0.2-Ex55.exe


Step 3 Unzip the downloaded file and extract the files to the directory of your choice. The extracted files must be accessible from the Exchange server on which the Voice Connector will be installed. (The Voice Connector setup program creates several folders within the folder in which the Exchange server software is installed and copies files to these folders.)

Step 4 Delete the downloaded zip file to free hard disk space.


Installing the Voice Connector

See the applicable section, depending on the Exchange version:

Installing the Voice Connector for Exchange 2000

Installing the Voice Connector for Exchange 5.5

Installing the Voice Connector for Exchange 2000

As a best practice, back up the Exchange server before installing the Voice Connector.

Do the following two procedures in the order listed.

To Install the Voice Connector for Exchange 2000


Step 1 Log on to the Exchange server on which you are installing the Voice Connector.

Step 2 Disable any virus-scanning services on the Exchange server.

Step 3 Uninstall any previous versions of the Voice Connector. See the "Uninstalling the Voice Connector" section.

Step 4 If you are installing the Voice Connector from a Cisco Unity 3.1(6) or 4.0 disc, insert the disc in the computer, and browse to the VoiceConnector-Ex2000 directory.

If you downloaded the Voice Connector files from the Software Center website, browse to the directory in which the files were extracted.

Step 5 Double-click Install.exe, and click Next.

Step 6 In the Address Types dialog box, check the address types of the messages that the Voice Connector will be handling:

Voice

If you are using SMTP Networking.

AMIS

If you are using AMIS Networking.

Bridge

If you are using Bridge Networking.

VPIM

If you are using VPIM Networking.


Step 7 Click Next.

Step 8 If you did not check the VPIM check box in the Address Types dialog box, skip to Step 9.

If you checked the VPIM check box, enter settings in the VPIM Transport Sink dialog box, if applicable:

a. Optionally, check the Install SMTP Transport Event Sink check box. If you are installing the Voice Connector on multiple Exchange servers, in most cases you install the Transport Event Sink only once. The Exchange server on which the Transport Event Sink is installed should be the Exchange server that will receive incoming VPIM messages. Only one instance of the Transport Event Sink is necessary when all VPIM messages will be routed through a single Exchange server. When incoming VPIM messages will be routed through multiple Exchange servers, the Voice Connector and Transport Event Sink should be installed on each of the servers.

b. If you checked the Install SMTP Transport Event Sink check box, enter the domain name used in your e-mail addresses/recipient policy in the SMTP Domain box. The domain does not have to be the same domain as that of the server on which the SMTP Transport Event Sink is being installed. Typically, the domain entered in the SMTP Domain box is the same as the domain that will be entered on the Primary Location page.

c. Click Next.

Step 9 On the Confirm Directory dialog box, click Next to launch the setup.

Step 10 When the setup is complete, click Finish to exit Setup and restart the server.


To view Voice Connector properties in Exchange System Manager, Windows Script Host version 5.6 or later must be installed on the Exchange server. (Note that if the Exchange server uses an earlier version of Windows Script Host, the Voice Connector functions properly, but you will not be able to view Voice Connector properties in Exchange System Manager.)

To Determine Whether to Update Windows 2000 Script Host


Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 Browse to the directory Winnt\System32.

Step 3 Right-click the file Wshom.ocx, and click Properties.

Step 4 Click the Version tab.

Step 5 In the Item Name list, click Product Version to view the version in the Value box.

If the version is earlier than 5.6, update Windows Script Host so the Voice Connector properties can be displayed in Exchange System Manager. (Go to the downloads page of the Microsoft website, and do a keyword search for Windows Script Host. Follow the installation instructions.)


Installing the Voice Connector for Exchange 5.5

As a best practice, back up the Exchange server before installing the Voice Connector.

To Install the Voice Connector for Exchange 5.5


Step 1 Log on to the Exchange server on which you are installing the Voice Connector.

Step 2 Disable any virus-scanning services on the Exchange server.

Step 3 Uninstall any previous versions of the Voice Connector. See the "Uninstalling the Voice Connector" section.

Step 4 If you are installing the Voice Connector from a Cisco Unity 3.1(6) or 4.0 disc, insert the disc in the computer, and browse to the VoiceConnector-Ex55 directory.

If you downloaded the Voice Connector files from the Software Center website, browse to the directory in which the files were extracted.

Step 5 Double-click Setup.exe, and click Next.

Step 6 Enter the port number that Exchange uses for LDAP, and click Next.

To find the port number, open the Exchange Administrator, and under the Cisco Unity server container, browse to Configuration\Protocols\LDAP.

Step 7 In the Address Types dialog box, check the address types of the messages that the Voice Connector will be handling:

Voice

If you are using SMTP Networking.

AMIS

If you are using AMIS Networking.


Step 8 Click Next twice.

Step 9 In the User Information dialog box, enter your Windows password and click Next.

Step 10 When the setup is complete, click Finish. The Voice Connector service starts automatically.

Step 11 Enable virus-scanning services on the server.


Uninstalling the Voice Connector

The uninstall procedure that you use depends on the Cisco Unity Voice Connector version in use, and whether the Voice Connector is installed on an Exchange 2000 server or on an Exchange 5.5 server. As of Cisco Unity 4.0(1), the Voice Connector itself was assigned a version separate from the Cisco Unity version. Voice Connector version 10.0(2) is included with Cisco Unity 4.0(2).

To determine the version of an installed Voice Connector, see the "Determining the Voice Connector Version" section.

In the following section, "Uninstall Procedures," do the procedure that is applicable to your installation, depending on the versions of Exchange, Cisco Unity, and the Voice Connector.

Uninstall Procedures

This section contains four procedures. Do the procedure that applies to your installation:

To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.1 and Later, Voice Connector 10.0 and Later

To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.0

To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 3.1(2) and Later, Voice Connector 10.0 and Later

To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 3.1(1), 3.0(x), or 2.4(6.x)

To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.1 and Later, Voice Connector 10.0 and Later


Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 In the Windows Control Panel, in Add/Remove Programs, click Exchange 2000 Voice Connector.

Step 3 Follow the on-screen prompts to uninstall the Voice Connector.

Step 4 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager.

Step 5 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which the Voice Connector was installed.

The mailbox for the Voice Connector is named "AvExchangeIVC_<Servername>" or "Exchange 2000 Voice Connector (<Servername>)."

Step 6 Right-click Mailboxes in the left pane and select Run Cleanup Agent.

Step 7 After the Cleanup Agent has run, right-click each Voice Connector mailbox marked with the red 'X' icon and select Purge. Click Yes in the warning dialog box.

Step 8 Close the Exchange System Manager.


To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.0


Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 Verify that the Windows Services program is closed.

Step 3 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager.

Step 4 Expand Connectors.

Step 5 Right-click the Voice Connector, and click Stop.

Step 6 After the service stops, right-click the Voice Connector, and click Delete.

Step 7 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which the Voice Connector was installed.

The mailboxes are listed in the right pane. The mailbox name for the Voice Connector is AvExchangeIVC.

Step 8 Right-click Mailboxes in the left pane, and select Run Cleanup Agent.

Step 9 After the Cleanup Agent has run, right-click the Voice Connector mailbox marked with the red 'X' icon, and select Purge. Click Yes in the warning dialog box.

Step 10 Close the Exchange System Manager.


To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 3.1(2) and Later, Voice Connector 10.0 and Later


Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 In the Windows Control Panel, in Add/Remove Programs, select the Voice Connector.

Step 3 Follow the on-screen prompts to uninstall the Voice Connector.


To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 3.1(1), 3.0(x), or 2.4(6.x)


Step 1 Log on to the Exchange server on which the Voice Connector is installed.

Step 2 In the CD-ROM drive, insert Cisco Unity Disc 1 for the version of the Voice Connector that is installed, and browse to the VoiceGateway directory.

Step 3 Double-click Setup.exe, and click Next.

The Setup program detects that the Voice Connector is already installed, and the Uninstall dialog box appears.

Step 4 Click Next, and click Yes in the warning dialog box.

Step 5 When the uninstall is complete, click Finish to exit the program and restart the server.


New and Changed Functionality—Release 10.0(2)

There is no new functionality in Cisco Unity Voice Connector Release 10.0(2). See the "Resolved Caveats—Release 10.0(2)" section for software fixes in this release.

SMTP Networking Changes

The implementation of SMTP Networking changed in Cisco Unity 3.1(5) and later. Voice Connector 10.0(1) and later is designed to work with the new implementation of SMTP Networking in Cisco Unity. Because of the changes, Voice Connector 10.0(1) or later is required for SMTP Networking in Cisco Unity 3.1(5) and later.

As of Cisco Unity3.1(5), extension addresses are not automatically generated for Cisco Unity subscribers. (Extension addresses for SMTP Networking have the format VOICE:<Delivery Location Dial ID>_<Extension>.) Instead of assigning an extension address to each Cisco Unity subscriber, Voice Connector 10.0(1) and later parses the address and looks for a matching primary location and a matching subscriber extension at that location to obtain the e-mail address for the recipient.

If you are using Voice Connector 10.0(1) or later with Cisco Unity 3.1(5) for SMTP Networking, refer to the "SMTP Networking" chapter of the Networking in Cisco Unity Guide, Release 3.1, which is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guide_books_list.html.

Note that caveat CSCdz34890—a Cisco Unity caveat, not a Voice Connector caveat—has been resolved in Cisco Unity 4.0(2):

Caveats

This section describes only severity 1, 2, and select severity 3 caveats.

If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveats in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Open Caveats—Release 10.0(2)

Table 3 Cisco Unity Voice Connector for Microsoft Exchange Release 10.0(2) Open Caveats 

Caveat Number
Description

CSCdw92235

The Exchange 2000 private store consumes more hard disk drive storage space after the Voice Connector is installed. This behavior occurs on Exchange 2000 servers on which the Voice Connector for Exchange 2000 is installed and large amounts of VPIM, Bridge, or AMIS voice messages are being processed.

Workaround

The size of the Exchange Priv1.edb and Priv1.stm storage files on the Exchange 2000 server where the Voice Connector is installed may appear to be infinitely increasing at first, but the size of these files will eventually plateau at a size relative to the heaviest 24-hour period of processing. Nightly Exchange 2000 online defragmentation and cleanup will create available space within the file for processing, but the size of either of these files will never automatically decrease even if traffic lessens.

To decrease the size of these files, offline defragmentation must be performed. Note that this may result in only a temporary reduction in the size of these files if Voice Connector traffic remains heavy.

See the "Hard Disk Space Requirements" section for more information.

CSCdx53729

The Voice Connector for Exchange 2000 is not visible or accessible in the Connectors section of the Exchange System Manager on other Exchange 2000 servers in the organization. This problem happens when attempting to view the Voice Connector properties from the Exchange System Manager on another Exchange 2000 server in the organization in which the Voice Connector has never been installed and Cisco Unity is not installed.

Workaround

To view and access Voice Connector properties

1. Log on to the Exchange server on which the Voice Connector is installed.

2. On the Windows Start menu, click Programs > Microsoft Exchange > Exchange System Manager.

3. In the left pane, expand the Connectors container.

4. Right-click Exchange 2000 Voice Connector (<server name>), and click Properties.

To see where the Voice Connectors are installed

1. From any Exchange 2000 server in the organization, open the Exchange 2000 System Manager.

2. In the left pane, expand Tools.

3. Expand Monitoring and Status.

4. Click Status.

All instances of the Voice Connectors installed on any Exchange 2000 server in the organization will display in the right pane.

CSCdx86386

When a remote system rejects a VPIM message that Cisco Unity is attempting to deliver during the initial SMTP session, the resulting NDR is not delivered to the sending Cisco Unity subscriber. However, the NDR can be viewed in the Exchange badmail directory at Exchsrvr\Mailroot\Vsi #\BadMail.

The following workaround allows delivery of the NDR to the Voice Connector mailbox for processing and subsequent delivery to the sending Cisco Unity subscriber.

Workaround

1. Open Microsoft Exchange System Manager.

2. Navigate to the SMTP Virtual server establishing the session with the remote system for VPIM message delivery.

3. Right-click on the virtual server, and click Properties.

4. Click the Messages tab.

5. In the Send Copy of Non-Delivery Report To field, enter IMCEAVPIM-123@<DomainName>, where <DomainName> is the domain used in your e-mail address recipient policy. Typically, this domain is the same as the one entered on the Primary Location page of the Cisco Unity bridgehead server.

6. Click OK.

The NDR can also be viewed by an administrator in the Exchange badmail directory at Exchsrvr\Mailroot\vsi #\BadMail.

CSCdy49912

The Voice Connector for Exchange 2000 does not function properly after the Exchange 2000 server on which it is installed is moved to a different routing group.

Workaround

Uninstall the Voice Connector first, then move the Exchange 2000 server to the new routing group, and reinstall the Voice Connector.

Additional Information

Using Exchange System Manager, Exchange 2000 servers can be moved between routing groups. When a server with the Voice Connector installed is moved, an error warns: "The server is unwilling to process the request. Facility: LDAP Provider, ID no: 80072035, Exchange System Manager." The server is moved to the new routing group anyway, and there is no indication of a problem. However, the Voice Connector is still in the original routing group. The Voice Connector shows no errors, but will not process or queue messages. Messages sent that require the Voice Connector are returned as undeliverable.

CSCdz40532

The Voice Connector installation program does not prompt with a choice of languages for the installation; it always installs in English.

To run the Voice Connector installation program by using one of the localized versions (FRA, DEU, or JPN) instead of English, do the following workaround.

Workaround

1. From the Cisco Unity installation DVD or CD 1, copy the entire VoiceConnector-Ex2000 or VoiceConnector-Ex55 directory (depending on which Voice Connector is required for your installation) to your hard disk.

2. In this local directory, browse to the LocalizedFiles\ENU directory.

3. Rename the CiscoUnity_VoiceConnector.dll and SetupRes.dll files. (For example, rename the files CiscoUnity_VoiceConnector_ENU.dll and SetupRes_ENU.dll.)

4. Copy the files CiscoUnity_VoiceConnector.dll and SetupRes.dll from the LocalizedFiles\<XXX> directory (where <XXX> is your language of choice) to the Localized\ENU directory.

5. Run Install.exe from the VoiceConnector-Ex2000 or VoiceConnector-Ex55 directory on your hard disk. The installation program should be presented in the language you chose.


Note Only the installation program will be in this language; currently Event Log messages, logging, and configuration settings are not localized.


CSCdz47722

The properties pages for administering the Voice Connector in the Exchange System Manager are always displayed in English.

There is no workaround.


Resolved Caveats—Release 10.0(2)

Table 4 Cisco Unity Voice Connector for Microsoft Exchange Release 10.0(2) Resolved Caveats 

Caveat Number
Description

CSCdx84958

When a VPIM message is sent to a Cisco Unity subscriber whose Exchange mailbox is over the size limit to receive messages, the message is not delivered and no NDR is generated. An error is displayed in the Voice Connector log file: "Error Delivering VPIM message (Got NDR)->Unhandled Case."

CSCdz20416

The symptoms of this defect vary depending on whether a Unity Phone Prefix is defined for the VPIM delivery location:

Defined: Incoming VPIM messages are returned undeliverable because no matching subscriber was found for the extension. This happens even though a Cisco Unity subscriber with the extension is, in fact, defined on the system.

Not defined: Incoming VPIM messages arrive from an SMTP location instead of the expected VPIM location. These voice messages will also be encoded with the G.726 codec, and so may not be playable over the phone or with ViewMail for Microsoft Outlook.

CSCdz68535

A VPIM message is sent to an invalid address on a remote VPIM system, and the original sender is not notified that the message was undeliverable. This occurs when the remote VPIM system sends Non-Delivery Reports from "Postmaster" back to Cisco Unity.


Cisco Unity Documentation

For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to About Cisco Unity Documentation. The document is shipped with Cisco Unity and is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.

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Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority level 1 (P1)—An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Cisco TAC Website

The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/go/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html