Table Of Contents
Release Notes for Cisco Unity-CM TSP Release 7.0(3)
Revised September 10, 2003
These release notes contain installation instructions, new and changed functionality, and open and resolved caveats for Cisco Unity-CM TAPI service provider (TSP) Release 7.0(3).
The Cisco Unity-CM TSP is used only for the Cisco CallManager integration. Cisco Unity-CM TSP version 7.0(3) is automatically installed with Cisco Unity™ version 4.0(3).
Cisco Unity-CM TSP version 7.0(3) has been qualified for the following version combinations with Cisco Unity and Cisco CallManager.
Note that Cisco CallManager Support Patch (sp) releases are not listed in Table 1 unless they affect compatibility with Cisco Unity or the Cisco Unity-CM TSP. If not listed, a support patch has the same compatibility as the base release. In addition, rereleased versions—for example, 3.x(xa) rereleased as 3.x(xb)—are assumed to have the same compatibility unless noted.
Note For the most current list of all qualified version combinations of the Cisco Unity-CM TSP, Cisco Unity, and Cisco CallManager—including combinations qualified since the release of Cisco Unity-CM TSP version 7.0(3)—and for the version support policy for Cisco Unity and Cisco CallManager, refer to Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/tspmtrx.htm.
Access the latest software upgrades for the Cisco Unity-CM TSP on the Cisco Unity-CM TSP Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity-cm-tsp.
•The Cisco Unity server must be running a version of Cisco Unity from 2.4(6.135) through 4.0(x).
•An account with Local Administrator privileges must be used to upgrade the Cisco Unity-CM TSP. Otherwise, no Cisco Unity ports will be available after the upgrade.
•On a Cisco Unity 3.x or earlier server running Microsoft Windows 2000, Windows 2000 Service Pack 2 must already be installed before you install the Cisco Unity-CM TSP.
•If you are changing the number of voice messaging ports on the Cisco Unity system, you must adjust the ports in Cisco CallManager before installing the Cisco Unity-CM TSP. Refer to the "Changing the Number of Voice Messaging Ports" section in the applicable version of the Cisco CallManager integration guide. Cisco CallManager integration guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.
•If you are setting up a Cisco CallManager integration for the first time, refer to the applicable version of the Cisco CallManager integration guide, instead of using the instructions in these release notes. Cisco CallManager integration guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.
Determining the Software Version
This section contains procedures for determining the version in use for the following software:
Cisco Unity-CM TSP
To Determine the Cisco Unity-CM TSP Version in Use by Using the Cisco Unity Telephony Integration Manager
Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.
Step 2 Under Switch Integration Tools, double-click Telephony Integration Manager.
Step 3 In the Cisco Unity Telephony Integration Manager, go to the Cisco CallManager > Properties page. The Cisco Unity-CM TSP version is displayed in the TSP Version field.
To Determine the Cisco Unity-CM TSP Version in Use by Using the AvSkinny.tsp File
Step 1 Browse to the WinNT\System32 directory.
Step 2 Right-click AvSkinny.tsp, and click Properties.
Step 3 In the Properties window, click the Version tab.
Step 4 In the Item Name list, click Product Version. The Cisco Unity-CM TSP version is displayed in the Value window.
To Determine the Cisco Unity Version in Use by Using the Cisco Unity Administrator
In the Cisco Unity Administrator, go to the System > Configuration > Software Versions page. The Cisco Unity version is displayed in the Cisco Unity Build Number field.
To Determine the Cisco Unity Version in Use by Using the AvCsMgr.exe File (Version 3.0(4) and Later Only)
Step 1 Browse to the CommServer directory.
Step 2 Right-click AvCsMgr.exe, and click Properties.
Step 3 In the Properties window, click the Version tab.
Step 4 In the Item Name list, click Product Version. The Cisco Unity version is displayed in the Value window.
Downloading the Cisco Unity-CM TSP for a Cisco Unity 4.0(2) or Earlier System
Do the procedure in this section only if you are installing Cisco Unity-CM TSP 7.0(3) on a Cisco Unity version 4.0(2) or earlier system. (Version 7.0(3) is automatically installed with Cisco Unity 4.0(3).)
To Download the Cisco Unity-CM TSP for a Cisco Unity 4.0(2) or Earlier System
Step 1 Confirm that the Cisco Unity server has at least 6 MB of hard disk space available for the download file and the extracted files.
Step 2 On a computer with a high-speed Internet connection, go to the Cisco Unity-CM TSP Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity-cm-tsp.
Step 3 Download the file CiscoUnityCMTSP7.0.3.exe to the directory of your choice.
Step 4 Unzip the file CiscoUnityCMTSP7.0.3.exe to the default directory or to the directory of your choice.
Step 5 Delete the file CiscoUnityCMTSP7.0.3.exe to free hard disk space.
Installing the Cisco Unity-CM TSP on a Cisco Unity 4.0(2) or Earlier System
Do the procedure in this section only if you are installing Cisco Unity-CM TSP 7.0(3) on a Cisco Unity version 4.0(2) or earlier system.
Note that if you are changing the number of voice messaging ports on the Cisco Unity system, you must add a voice messaging port to Cisco CallManager for each port that you are connecting to Cisco Unity before you install the Cisco Unity-CM TSP. Refer to the "Changing the Number of Voice Messaging Ports" section in the applicable version of the Cisco CallManager integration guide. Cisco CallManager integration guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.
You can keep the previous voice messaging ports, and the Cisco Unity-CM TSP configuration is automatically retained.
To Install the Cisco Unity-CM TSP on a Cisco Unity 4.0(2) or Earlier System
Step 1 Stop Cisco Unity (right-click the Cisco Unity icon in the system tray, then click Stop Cisco Unity).
Step 2 Browse to the directory in which you saved the extracted Cisco Unity-CM TSP files in the "Downloading the Cisco Unity-CM TSP for a Cisco Unity 4.0(2) or Earlier System" section, and double-click SkinnySetup.exe.
Step 3 Follow the on-screen prompts.
Step 4 In the Cisco Unity-CM TSP dialog box, in the Select Cisco CallManager list, click the Cisco CallManager server to which Cisco Unity is connected.
If the Select Cisco CallManager list is empty, click Add, enter the IP address of the Cisco CallManager server to which Cisco Unity is connected, then click OK.
Step 5 In the Cisco Unity-CM TSP Settings dialog box, verify the information in the following three fields:
•Primary CallManager IP Address
•Number of Voice Ports
•Device Name Prefix (The prefix must match the prefix for the Voice Mail ports. Note that the device name prefix is case-sensitive.)
Step 6 Confirm that the dial numbers in the MessageWaitingOffDN and MessageWaitingOnDN fields match the Cisco CallManager settings on the applicable Cisco CallManager Administration page:
If the dial numbers are not in the MessageWaiting fields of the Cisco Unity-CM TSP Settings dialog box, enter them.
Step 7 Confirm that the Cisco CallManager Device list displays the correct number of Cisco Unity ports and that the port names match the names of the Voice Mail ports.
Step 8 Click OK.
Step 9 In the Cisco Unity-CM Service Provider dialog box, click Test.
Step 10 In the Test Configuration and Connection dialog box, click OK.
Step 11 If the configuration is correct, the Test Succeeded dialog box appears. Click OK, then skip to Step 13.
If incorrect information was entered during configuration, the Error dialog box appears. Errors can be caused by:
•Entering the wrong IP address for the Cisco CallManager server during configuration.
•Entering the wrong device name prefix during configuration.
Step 12 Correct errors in the Service Provider dialog box.
In Windows 2000, on the Start menu, click Settings > Control Panel > Phone and Modem Options > Advanced > Cisco Unity-CM Service Provider > Settings.
In Windows NT, on the Start menu, click Settings > Control Panel > Telephony > Telephony Drivers > Cisco Unity-CM Service Provider > Settings.
Step 13 Restart the Cisco Unity server.
New and Changed Functionality—Release 7.0(3)
This section contains information about new and changed functionality for Cisco Unity-CM TSP Release 7.0(3) only. Refer to the applicable release notes for information about new and changed functionality in earlier versions of the Cisco Unity-CM TSP. Release notes for all versions of the Cisco Unity-CM TSP are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
The AudioStat utility allows audio driver statistics to be viewed in real time. The version of the AudioStat utility released with Cisco Unity version 4.0(3) requires version 7.0(3) of the Cisco Unity-CM TSP to properly display audio information.
For information on using the AudioStat utility, refer to the "Audio Troubleshooting Utilities" section in the "Audio Quality" chapter of the Cisco Unity Troubleshooting Guide, Release 4.0(3). (The IBM Lotus Domino version of the guide is at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/tsg/tsg403/dom/index.htm. The Microsoft Exchange version of the guide is at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/tsg/tsg403/ex/index.htm.)
Cisco Unity version 4.0(3) and later supports variable packetization when used with Cisco Unity-CM TSP version 7.0(3) and later, and when integrated with Cisco CallManager version 3.1 and later.
Packetization is set in Cisco CallManager Service Parameters, in the Preferred G711 Millisecond PacketSize and Preferred G729 Millisecond PacketSize parameters. The supported packetization range is 10 milliseconds to 30 milliseconds for the G.711 codec, and 10 milliseconds to 60 milliseconds for the G.729a codec.
For information on setting Cisco CallManager Service Parameters, refer to the Cisco CallManager documentation.
Installation and Upgrade Notes
Uninstalling the Cisco Unity-CM TSP
It is not necessary to uninstall an earlier version of the Cisco Unity-CM TSP before installing version 6.0(2) or later. The installation process automatically removes the older Cisco Unity-CM TSP.
This section describes only severity 1, 2, and select severity 3 caveats.
If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveats in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Open Caveats—Release 7.0(3)
Resolved Caveats—Release 7.0(3)
For information on troubleshooting the Cisco Unity-CM TSP and the phone system integration, refer to the applicable version of the Cisco CallManager integration guide. The guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guides_list.html.
Cisco Unity Documentation
For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to About Cisco Unity Documentation. The document is shipped with Cisco Unity and is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/about/aboutdoc.htm.
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