Guest

Cisco Unity

Release Notes for AV-Cisco TSP Release 3.0(4)

  • Viewing Options

  • PDF (232.2 KB)
  • Feedback
Release Notes for AV-Cisco TSP Release 3.0(4)

Table Of Contents

Release Notes for AV-Cisco TSP Release 3.0(4)

Contents

System Requirements

Determining the Software Version

New and Changed Functionality

New and Changed Functionality—Release 3.0(3)

One Restart During Installation

TSP Traces No Longer Require DbMon

Downloading the AV-Cisco TSP

Installing the AV-Cisco TSP

Adding Cisco Unity Ports in Cisco CallManager

Installing AV-Cisco TSP Release 3.0(4)

Caveats

Open Caveat—Release 3.0(4)

Resolved Caveats—Release 3.0(4)

Resolved Caveats—Release 3.0(3)

Resolved Caveats—Release 3.0(2)

Resolved Caveats—Release 3.0(0.7)

Troubleshooting

Cisco Unity Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center


Release Notes for AV-Cisco TSP Release 3.0(4)


Published January 3, 2002

These release notes contain installation instructions, and resolved caveats for AV-Cisco TAPI service provider (TSP) Release 3.0(4).

The 3.0(4) release of the AV-Cisco TSP has been qualified for the following product combinations with Cisco Unity and Cisco CallManager.

Table 1 Supported Product Combinations 

Cisco Unity
AV-Cisco
TSP
Cisco CallManager

3.0(3)

3.0(4)

3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

3.0(2)

3.0(4)

3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

3.0(1)

3.0(4)

3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

2.4(6.161)

3.0(4)

3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.135)

3.0(4)

3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)


For the most current list of all qualified product combinations of the AV-Cisco TSP, Cisco Unity, and Cisco CallManager—including combinations qualified since the release of AV-Cisco TSP version 3.0(4)—refer to the "Supported Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP" section in Cisco Unity System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm.

Access the latest software upgrades for the AV-Cisco TSP on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.

Contents

System Requirements

Determining the Software Version

New and Changed Functionality

Downloading the AV-Cisco TSP

Installing the AV-Cisco TSP

Caveats

Troubleshooting

Cisco Unity Documentation

Obtaining Documentation

Obtaining Technical Assistance

System Requirements

The Cisco Unity server must be running Cisco Unity version 3.0(3), 3.0(2), 3.0(1), 2.4(6.161), or 2.4(6.135).

An account with Local Administrator privileges must be used to upgrade or install the AV-Cisco TSP. Otherwise, no Cisco Unity ports will be available after the upgrade or installation.

If the Cisco Unity server is running Windows 2000, Microsoft Windows 2000 Service Pack 1 or 2 must already be installed, depending on the Cisco Unity version:

Cisco Unity 3.0(x)

Windows 2000 Service Pack 2

Cisco Unity 2.4(6.135)

Windows 2000 Service Pack 1 (though Service Pack 2
is recommended)


Otherwise, the AV-Cisco TSP cannot be installed.

If you are installing the AV-Cisco TSP for the first time, you need to add voice mail ports in Cisco CallManager Administration, then configure the AV-Cisco TSP to connect to those ports. Refer to the applicable version of the Cisco CallManager integration guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.

Determining the Software Version

To determine the AV-Cisco TSP version in use


Step 1 Browse to the WinNT\System32 directory.

Step 2 Right-click the Avskinny.tsp file, and click Properties.

Step 3 In the Properties window, click the Version tab. The AV-Cisco TSP version number is displayed in the File Version setting.


To determine the Cisco Unity version in use


Step 1 Browse to the CommServer directory.

Step 2 Right-click the AvCsMgr.exe file, and click Properties.

Step 3 In the Properties window, click the Version tab.

Step 4 In the Item Name list, click Product Version. The Cisco Unity version number is displayed in the Value window.


New and Changed Functionality

New and Changed Functionality—Release 3.0(3)

One Restart During Installation

Installation of the AV-Cisco TSP now requires only one restart. (In earlier versions, two restarts were required during installation.)

TSP Traces No Longer Require DbMon

The AV-Cisco TSP has been changed to use Cisco Unity LogMgr rather than DbMon for logging. Use the following procedure to obtain TSP traces.

To obtain AV-Cisco TSP traces


Step 1 Confirm that the clocks on Cisco Unity and CallManager are synchronized.

Step 2 Enable tracing on the CallManager system.

Step 3 On the Cisco Unity server, in Windows Explorer, click CommServer > MaestroTools.exe.

Step 4 Click the Diagnostic Grid Reg Edit tab.

Step 5 In the Groups window, select SkinnyTSP.

Step 6 In the Flags window, enable all diagnostic flags that are not listed as Reserved or Not Available, except KeepAlive Messages 23.

Step 7 Reproduce the problem.

Step 8 After the problem has been reproduced, browse to the CommServer\Logs directory.

Step 9 Locate the TSP log file(s). TSP log file names in Cisco Unity version 3.0(3) and later contain the suffix AvCiscoTSP. TSP log file names in Cisco Unity version 3.0(2) and earlier contain the suffix Svchost.

Step 10 Copy the AvCiscoTSP or Svchost log file(s). Send them to Cisco TAC, along with the Miu diagnostic log and the CallManager trace file.

Step 11 Disable all diagnostic flags set in Step 6 except SysConfig 10-12, MiuCall 15, and MiuGeneral 0-4. If you disable MiuGeneral 0-4, the Miu will not write any failures to the Event log.


Downloading the AV-Cisco TSP

To download the AV-Cisco TSP


Step 1 Confirm that the Cisco Unity server has at least 6 MB of hard disk space available for the download file and the extracted files.

Step 2 On a computer with a high-speed Internet connection, go to the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.

Step 3 Download the file AvCiscoTSP3.0.4.exe to the directory of your choice.

Step 4 Unzip the AvCiscoTSP3.0.4.exe file to the default directory or to the directory of your choice.

Step 5 Delete the file AvCiscoTSP3.0.4.exe to free hard disk space.


Installing the AV-Cisco TSP

The following two sections apply to installation of the AV-Cisco TSP. However, the first section "Adding Cisco Unity Ports in Cisco CallManager" applies only if the number of Cisco Unity ports is changing.

Adding Cisco Unity Ports in Cisco CallManager

If the number of Cisco Unity ports is changing, you need to add a Voice Mail port to Cisco CallManager for each port that you are connecting to Cisco Unity.

Refer to the three procedures in the "Setting Up Cisco CallManager" section in the "Cisco CallManager 3.x Integration" chapter of the applicable version of the Cisco CallManager integration guide. (Integration guides are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.)

Installing AV-Cisco TSP Release 3.0(4)

Before you install AV-Cisco TSP Release 3.0(4) on the Cisco Unity server, you must remove any existing version of the TSP.

You can keep the previous Voice Mail ports, and the AV-Cisco TSP configuration is automatically retained.

To remove the existing AV-Cisco TSP


Step 1 Stop Cisco Unity (right-click the Cisco Unity icon in the system tray, then click Stop Cisco Unity).

Step 2 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.

Step 3 In the list, click AV-Cisco TSP.

Step 4 In Windows 2000, click Remove.

or

In Windows NT, click Add/Remove.

Step 5 In Windows 2000, click Yes.

or

In Windows NT, follow the on-screen prompts to remove the AV-Cisco TSP.

Step 6 Close Control Panel.


To install the AV-Cisco TSP


Step 1 Stop Cisco Unity (right-click the Cisco Unity icon in the system tray, then click Stop Cisco Unity).

Step 2 Browse to the directory in which you saved the extracted AV-Cisco TSP files in the "Downloading the AV-Cisco TSP" section, and double-click Setup.exe.

Step 3 Follow the on-screen instructions.

Step 4 In the AV-Cisco Service Provider dialog box, in the Select Cisco CallManager list, click the Cisco CallManager server to which Cisco Unity is connected.

If the Select Cisco CallManager list is empty, click Add, enter the IP address of the Cisco CallManager server to which Cisco Unity is connected, then click OK.

Step 5 Click Settings.

Step 6 In the AV-Cisco Service Provider Settings dialog box, verify the information in the following fields:

Primary CallManager IP Address

Number of Voice Ports

Device Name Prefix (The prefix must match the prefix for the Voice Mail ports.)

Step 7 In the MessageWaitingOffDN and MessageWaitingOnDN fields, confirm that the dial numbers match the Cisco CallManager service parameters. (If they are not there, enter them.)

Step 8 Confirm that the Cisco CallManager Device list displays the correct number of Cisco Unity ports and that the port names match the names of the Voice Mail ports.

Step 9 Click OK.

Step 10 In the AV-Cisco Service Provider dialog box, click Test.

Step 11 In the Test Configuration and Connection dialog box, click OK.

Step 12 If the configuration is correct, the Test Succeeded dialog box appears. Click OK, then skip to Step 14.

If incorrect information was entered during configuration, the Error dialog box appears. Errors can be caused by:

Entering the wrong IP address for the Cisco CallManager server during configuration.

Entering the wrong device name prefix during configuration.

Step 13 Correct errors in the AV-Cisco Service Provider dialog box.

In Windows 2000, on the Start menu, click Settings > Control Panel > Phone and Modem Options > Advanced > AV-Cisco Service Provider > Settings.

or

In Windows NT, on the Start menu, click Settings > Control Panel > Telephony > Telephony Drivers > AV-Cisco Service Provider > Settings.

Step 14 Restart the Cisco Unity server.


Caveats

This section describes severity 1, 2, and select severity 3 caveats.

If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at the website http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Open Caveat—Release 3.0(4)

Table 2 Release 3.0(4) Open Caveat

Caveat Number
Description

CSCdw32651

Maestro Tools Open Next does not work for AV-Cisco TSP traces.

For systems using AV-Cisco TSP version 3.0(3) or 3.0(4) and Cisco Unity version 2.4(6.135) or 2.4(6.161), the TSP traces are written to the AvCsMgr or AvSkinnyTSP diag files. Maestro Tools Open Next does not make the TSP traces write to a new file. The traces are written to the old file. Once the TSP traces are enabled, they cannot be changed or disabled.

Alternate trace-gathering methods TspMon and DbMon can still be used.

Workaround

1. Start Regedit.


Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. Note that a typical backup of the Cisco Unity server does not back up the registry. Refer to the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe for additional information. If you have any questions about changing registry key settings, contact Cisco TAC.

2. If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.

3. Expand the key

HKEY_LOCAL_MACHINE\Software\Active Voice\AvSkinny\LogMgr Enabled.

4. Change the DWORD value to 0, and click OK.

5. Close the Registry Editor.


Resolved Caveats—Release 3.0(4)

Table 3 Release 3.0(4) Resolved Caveats 

Caveat Number
Description

CSCdv57185

Dr. Watson error occurs in TapiSrv.exe after shutting down Cisco Unity.

CSCdv77554

When using a Cisco CallManager integration, parked callers hear the opening greeting instead of the subscriber greeting.

CSCdv88775

Ten-second delay occurs during TSP initialization.

CSCdv89214

Transfers between G.711 and G.729a codecs result in an inaudible first system prompt. The fix for this caveat works only with Cisco Unity versions 2.4(6.161) and later, 3.0(4) and later, and 3.1(1) and later.

CSCdv90854

Ring-no-answer supervised transfers intermittently fail with AV-Cisco TSP 3.0(3).

CSCdw00496

Calls put on hold in Cisco Unity should not be transferred.

CSCdw22250

A new redirect reason, SS_RFR_CALLDEFLECTION, is set whenever a call is redirected on behalf of the application. This is related to Cisco CallManager caveat CSCdv82694. The fix for this caveat works only with Cisco CallManager versions 3.2(1), 3.1(3), and 3.3(1).


Resolved Caveats—Release 3.0(3)

Table 4 Release 3.0(3) Resolved Caveats 

Caveat Number
Description

CSCdu74364

Supervised transfers fail intermittently during load.

CSCdu87067

Lengthy dial or transfer causes delay on other ports.

CSCdv14130

Cisco Unity does not abort the transfer after the calling party hangs up.

CSCdv19030

AV-Cisco TSP does not wait for call state 12 to complete a transfer.

CSCdv32417

Request to make AV-Cisco TSP installation require only one restart.

CSCdv32496

Change AV-Cisco TSP to use Cisco Unity LogMgr rather than DBMON for logging.

CSCdv35227

Cisco Unity begins processing calls before all components have initialized.

CSCdv51648

and

CSCdu59256

AV-Cisco TSP ports do not recover after a network interruption or outage.

CSCdv57185

Dr. Watson error in TapiSrv.exe after shutting down Cisco Unity.

CSCdv59126

Cisco Unity will not fail over if the first Cisco CallManager is disconnected from the network.


Resolved Caveats—Release 3.0(2)

Table 5 Release 3.0(2) Resolved Caveats 

Caveat Number
Description

CSCdu66816

During Cisco Unity startup, not all ports register with Cisco CallManager.

Conditions:

A sniffer trace captured that Cisco CallManager terminates a TCP connection that was established between Cisco Unity and Cisco CallManager. Because the current AV-Cisco TSP cannot retry initializing the ports upon failure, the Cisco Unity server will come up with fewer voice messaging ports than the number for which it is configured.

CSCdv03145

MWIs fail to light due to socket connection problems. These socket connection problems prevent all ports from recovering, reregistering, and reconnecting to Cisco CallManager.

Conditions:

If Cisco Unity loses the socket connection, and Cisco CallManager notices that the connection is lost, when Cisco Unity reregisters after the network connection comes back, everything works fine.

However, if Cisco CallManager does not notice that the socket connection is lost, Cisco Unity will not recover correctly. In this case, when the network connection comes back and Cisco Unity reregisters, Cisco CallManager notes that the Cisco Unity port is reregistering on a different link, tries to register, and fails.

CSCdv17898

The AV-Cisco TSP does not support sending and receiving fourth-column DTMF tones (ABCD).

Conditions: These are required for AMIS.

CSCdv19281

Call forward from a Pilot Point on Cisco CallManager does not integrate.

Conditions: When a forwarded call comes from a Pilot Point on Cisco CallManager, the TAPI reason currently is Direct. The TAPI reason should be Forward Unconditional.


Resolved Caveats—Release 3.0(0.7)

All fixes from AV-Cisco TSP versions 1.0(0.36) and earlier were applied to the 3.0(0.7) release.

Troubleshooting

For information on troubleshooting the AV-Cisco TSP and the phone system integration, refer to the applicable version of the Cisco CallManager integration guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.

Cisco Unity Documentation

Table 6 Cisco Unity Documentation Set 

Document
Location

Cisco Unity System Requirements, and Supported Hardware and Software

Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm and on the Cisco Documentation CD-ROM.

Cisco Unity Customization Worksheets

Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.

Cisco Unity Release Notes

Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.

Also available on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.

AV-Cisco TSP Release Notes

Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/index.htm and on the Cisco Documentation CD-ROM.

Also available on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.

Cisco Unity Installation Guide

Available in print, on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm, and on the Cisco Documentation CD-ROM.

Cisco Unity integration guides for various phone systems

Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.

Cisco Unity System Administration Guide

Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.

Networking in Cisco Unity

Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.

Cisco Unity Troubleshooting Guide

Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.

Cisco Unity User Guide

Available in print, and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.

Cisco Unity at a Glance for Standard Conversation card

Available in print, and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.

Cisco Unity at a Glance for Optional Conversation 1 card

Available in print, and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.

Online Help

Available in:

The Cisco Unity ActiveAssistant (context-sensitive)

The Cisco Unity Administrator (context-sensitive)

The Cisco Unity Visual Messaging Interface (context-sensitive)

ViewMail for Microsoft Outlook

Cisco Unity white papers and application notes

Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/index.htm and on the Cisco Documentation CD-ROM.

Translated Cisco Unity documentation

Pieces of the Cisco Unity documentation set are available in French and German on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/trans/index.htm and on the Cisco Documentation CD-ROM.


Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.