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Cisco Unified Communications 300 Series for Small Business (UC300)

Installing Phones and Attendant Consoles with Cisco UC320W

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Installing Phones and Attendant Consoles with Cisco UC320W

Table Of Contents

Installing Phones and Attendant Consoles with Cisco UC320W

Phone Connections

Cisco SPA301 Connections

Cisco SPA303 and SPA500 Series Connections

Installing a Desk Stand (Optional)

Mounting a Phone to a Wall (Optional)

Attaching and Installing the Wall Mount Bracket Kit

Reversing the Handset Retention Tab

Connecting the Power

Connecting a Phone to the Network

Connecting a Phone with an Ethernet Cable

Connecting a Cisco SPA525G/G2 Model Phone to the UC320W Wireless Voice Network

Connecting a PC to a Phone (Optional)

Upgrading the Phone Firmware

Connecting Attendant Consoles

Where To Go From Here


Installing Phones and Attendant Consoles with Cisco UC320W


September 2011

This document provides information about the installation of IP phones and attendant consoles, or "side cars," with Cisco UC320W.

Refer to the following topics:

Phone Connections

Installing a Desk Stand (Optional)

Mounting a Phone to a Wall (Optional)

Connecting the Power

Connecting a Phone to the Network

Connecting a PC to a Phone (Optional)

Upgrading the Phone Firmware

Connecting Attendant Consoles

Phone Connections

Refer to these illustrations to connect the handset and power. On all models other than the Cisco SPA301, you also can connect a PC to your phone.

Cisco SPA301 Connections

1. Power port: Use this port to connect the supplied power cord. Note: This phone can receive power over Ethernet only if a Cisco POES5 5-Volt Power Over Ethernet Splitter accessory is connected.

2. Handset port: Insert the long end of the phone cord into this port, which is marked with a phone symbol. Insert the short end of the phone cord into the port at the bottom of the handset (not shown).

3. WAN port: Insert one end of an Ethernet cable into the network port on the phone body marked WAN. Insert the other end of the Ethernet cable into the appropriate device, such as a network switch, on your network.

Cisco SPA303 and SPA500 Series Connections

1. Desk stand slots: Use these slots to connect the desk stand. See Installing a Desk Stand (Optional).

2. PC: Use this port to connect a PC to the phone for the purpose of sharing the same Ethernet connection.

3. SW: Use this port to connect the phone to an Ethernet switch. It also can be used to connect directly to a LAN port of the Unified Communications System.

4. Phone cable channel: Optionally, thread the long end of the phone cord through this channel.

5. Phone port: Use this port to connect the phone cord for the handset. Connect the other end of the phone cord into port on the bottom of the handset (not shown).

6. Power port: Use this port to connect the supplied power cord. Note: This phone can receive power over Ethernet only if a Cisco POES5 5-Volt Power Over Ethernet Splitter accessory is connected.

7. Side car Attachment features (not illustrated): See Connecting Attendant Consoles.

Installing a Desk Stand (Optional)

A desk stand is provided with each Cisco IP phone. The stand can be easily attached or removed.


NOTE

Do not attach the desk stand if you want to mount the phone to the wall. See Mounting a Phone to a Wall (Optional).

If you plan to attach a Cisco SPA500S attendant console, attach it before attaching the desk stand. See Connecting Attendant Consoles.


STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body.

STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force.


Mounting a Phone to a Wall (Optional)


NOTE This procedure requires an MB100 wall mount bracket kit (sold separately).

Attaching and Installing the Wall Mount Bracket Kit


STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone's base.

STEP 2 Orient the MB such that the phone's Ethernet and handset ports are accessible after installation.

STEP 3 Push the MB onto the phone's base. Slide the MB upwards to lock it in place.

STEP 4 Plug in the Ethernet and power cables.

STEP 5 Hang onto screws mounted in the wall.


Reversing the Handset Retention Tab

After mounting the phone to a vertical surface, must reverse the handset retention tab to secure the handset when it is placed on the cradle.

To turn the tab:

Cisco SPA300 Series models: Insert a coin or similar object into the slot. Rotate the tab 180 degrees.

Cisco SPA500 Series models: Push the latch in. Slide the retention tab up until it detaches from the phone. Rotate the tab 180 degrees and re-attach it.

1

Retention tab

2

Latch


Connecting the Power

If you are using an external power source, insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body.

Connecting a Phone to the Network

Connecting a Phone with an Ethernet Cable


STEP 1 Insert one end of the Ethernet cable into the network port on the phone body marked "SW."

STEP 2 Insert the other end of the Ethernet cable into a LAN port of the Cisco UC320W or into a LAN port on an Ethernet switch.

Note: On all models excepts Cisco SPA301, you can connect a PC to the phone's second Ethernet port (see Phone Connections). This port can be used when the phone is connected the LAN with an Ethernet cable, but not when the phone is operating wirelessly.


Connecting a Cisco SPA525G/G2 Model Phone to the UC320W Wireless Voice Network

If you enable the wireless voice network in the UC320W configuration utility, Cisco SPA525 models can be used wirelessly. The wireless profile will be added to the phone during the initial configuration.

IMPORTANT: For initial configuration of the phone, use an Ethernet cable. After entering the settings, including the wireless network settings, apply the configuration in the UC320W configuration utility. Wait for all devices to reboot and reinitialize. At that point, you can begin this procedure.

Follow this procedure to verify that your phone is connected to the UC320W wireless network. This procedure also explains how to connect to the network if the wireless connection is not made automatically.


STEP 1 If an Ethernet cable is connected to the phone, remove it and wait for the phone to reboot. If an Ethernet connection is present on the phone, it is used instead of the Wi-Fi connection.

STEP 2 Press the Setup button on your phone.

STEP 3 Scroll to Network Configuration and press Select.

STEP 4 In the Wi-Fi field, confirm that there is check mark to indicate that Wi-Fi is On. If the check mark does not appear, press the left-arrow or right-arrow navigation button to enter a check mark in the field.

STEP 5 Select Wireless Profile. The display should show that the phone is connected the wireless voice network of your UC320W.

Note: If the connection is not shown, complete the following tasks to connect to the wireless network by using Wi-Fi Protected Setup.

a. Press the down-arrow navigation button to move the cursor to Wi-Fi Configuration.

b. Press the right-arrow navigation button to open the Wi-Fi Configuration menu.

c. Select Wi-Fi Protected Setup. The Select the WPS Mode window appears.

d. Select Push Button Configuration. The Push Button Configuration instructions appear.

e. On the front panel of the UC520W, press the Wi-Fi Protected Setup (WPS) button.

f. On the phone, press Select. The phone displays a message: Connecting to AP. The phone may reboot before the Wi-Fi connection is working.

Note: The PC port is not supported in wireless operation. A PC can be connected to the port only when an Ethernet cable is connected to the phone.


Connecting a PC to a Phone (Optional)

PC ports are not available on Cisco SPA300 Series phones.

A PC cannot be connected to Cisco SPA525 models that are connected to the wireless network.


STEP 1 To provide network access to a PC, connect one end of an additional Ethernet cable (not provided) to the PC port on the back of the phone body. See the illustrations in the Phone Connections.

STEP 2 Connect the other end of the Ethernet cable to the network port on the PC.


After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, phones with screens display the Cisco logo and then "Initializing Network." All of the lights on the phone will flash.

After your phone is successfully connected to the network, it receives a basic configuration. On all models except Cisco SPA501G, the time, date, extension number, and softkeys appear on the display screen. On Cisco SPA501G, which has no display screen, you should hear a dial tone when picking up the handset or pressing the speakerphone button.

If the phone does not start, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again.

Upgrading the Phone Firmware

Use the Cisco UC320W Configuration Utility to upgrade the firmware for all components of the Unified Communications system.

Connecting Attendant Consoles

For extra line buttons, you can connect up to two Cisco SPA500S Attendant Consoles to a Cisco SPA500 Series IP phone. Before you begin, you need the following items:

Cisco SPA500S Attendant Console

Attachment Arm

Two (2) Attachment Arm Screws

Auxiliary Interconnect Cable

Stand


STEP 1 Place the IP phone and Cisco SPA500S face down on a flat surface, with Cisco SPA500S on the left.

STEP 2 Align the attachment arm over the peg holes on the right side of the phone and the left side of Cisco SPA500S. Insert the attachment arm pegs into the peg holes.

STEP 3 Using the attachment arm screws, secure the attachment arm to the phone and Cisco SPA500S.

STEP 4 Locate the AUX IN port on the back of Cisco SPA500S. Connect one end of the auxiliary cable to this port.

STEP 5 Locate the AUX port on the back of the IP phone. Connect the other end of the auxiliary cable to this port. Cisco SPA500S is powered by the auxiliary cable with the IP phone; no additional power source is required.

IMPORTANT: Do not plug a phone line cord into the AUX port. Use only the auxiliary cable provided with Cisco SPA500S.

STEP 6 Route the auxiliary cable inside the cable slot of Cisco SPA500S.

1

AUX port

2

AUX IN port

3

Cable slot

   

STEP 7 If you need to attach another attendant console, position it next to the first, and complete the tasks described below. If you have only one attendant console, omit this step.

1

Screw holes

2

Peg holes

3

AUX IN port

4

Cable slot

5

AUX OUT port

   

a. Align the attachment arm over the peg holes on the right side of the first Cisco SPA500S and the left side of the second Cisco SPA500S. Insert the attachment arm pegs into the peg holes.

b. Using the attachment arm screws, secure the attachment arm to the two attendant consoles.

c. Locate the AUX OUT port on the back of the first Cisco SPA500S. Connect one end of the auxiliary cable to this port.

d. Locate the AUX IN port on the back of the second Cisco SPA500S. Connect the other end of the auxiliary cable to this port. Do not plug a phone line cord into the AUX port. Use only the auxiliary cable provided with Cisco SPA500S.

e. Route the auxiliary cable inside the cable slot. Cisco SPA500S is powered by the auxiliary cable with the IP phone; no additional power source is required.

STEP 8 Attach the appropriate desktop stand to each unit.


Where To Go From Here

Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco UC320W.

Support

Cisco Small Business Support Community

www.cisco.com/go/smallbizsupport

Cisco Small Business Support and Resources

www.cisco.com/go/smallbizhelp

Phone Support Contacts

www.cisco.com/go/sbsc

Cisco Small Business Firmware Downloads

www.cisco.com/go/software

Product Documentation

Unified Communications UC320W

www.cisco.com/go/uc300

Smart Designs

www.cisco.com/go/partner/smartdesigns

SPA300 Series IP Phones

www.cisco.com/go/300phones

SPA500 Series IP Phones

www.cisco.com/go/spa500phones

SA500 Series Security Appliances

www.cisco.com/go/sa500

ESW500 Ethernet Switches

www.cisco.com/go/esw500help

SPA8800 IP Telephony Gateway

www.cisco.com/go/gateways

Cisco Small Business

Cisco Partner Central for Small Business (Partner Login Required)

www.cisco.com/web/partners/sell/smb

Cisco Small Business Home

www.cisco.com/smb