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Release Notes for Cisco Unified Messaging Gateway Release 8.0

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Release Notes for Cisco Unified Messaging Gateway Release 8.0

Table Of Contents

Release Notes for Cisco Unified Messaging Gateway Release 8.0

System Requirements

Hardware Supported by Cisco UMG Release 8.0

Network Modules Supported by Cisco UMG Release 8.0

Hardware SKUs for Cisco UMG Release 8.0

Software SKUs for Cisco UMG Release 8.0

Feature Licenses for Cisco UMG Release 8.0

File Packages for Cisco UMG Release 8.0.x

Software Compatibility for Cisco UMG Release 8.0 SRSV-UMG Licenses

Software Compatibility for Cisco UMG 8.0 VPIM Licenses

Determining the Software Version

Limitations

New Features and Enhancements

New Hardware Supported in Cisco UMG 8.0.2

SM-SRE-700-K9

SM-SRE-900-K9

Caveats

Using the Bug Toolkit

Resolved Caveats for Cisco UMG Release 8.0.2

Open Caveats for Cisco UMG Release 8.0.1 and 8.0.2

Additional References

Obtaining Documentation and Submitting a Service Request


Release Notes for Cisco Unified Messaging Gateway Release 8.0


Last updated: November 11, 2010

These release notes support Cisco Unified Messaging Gateway (Cisco UMG) Release 8.0. Table 1 describes the history of this release.

Table 1 Cisco UMG Release History

Release
Date Released

8.0.1

April 12, 2010

8.0.2

September 7, 2010



NoteThe user documentation for Cisco UMG refers to this release as 8.0. Release 8.0.2 is the second released version for Cisco UMG Release 8.0.

Upgrading from Cisco UMG Release 1.0 to Release 8.0 is not supported. If you are currently running Cisco UMG Release 1.0 and want to move to Cisco UMG Release 8.0, you need to perform a fresh installation. See the Installation and Upgrade Guide for Cisco UMG Release 8.0 for complete information.


These Release Notes contain the following sections:

System Requirements

Limitations

New Features and Enhancements

Caveats

Additional References

Obtaining Documentation and Submitting a Service Request

System Requirements

Hardware Supported by Cisco UMG Release 8.0

Network Modules Supported by Cisco UMG Release 8.0

Do not combine the NME-UMG and NME-UMG-EC network modules into a single system. Because the messaging gateways must be synchronized, they must all be able to accommodate the same size of data dump.

Software SKUs for Cisco UMG Release 8.0

Feature Licenses for Cisco UMG Release 8.0

File Packages for Cisco UMG Release 8.0.x

Software Compatibility for Cisco UMG Release 8.0 SRSV-UMG Licenses

Software Compatibility for Cisco UMG 8.0 VPIM Licenses

Hardware Supported by Cisco UMG Release 8.0

Table 2 lists supported platforms and the minimum Cisco IOS software release required to support Cisco UMG Release 8.0.

Table 2 Cisco UMG Release 8.0: Supported Platforms and Minimum Cisco IOS Release Required

Cisco Platform
Cisco UMG Enhanced Network Module (NME-UMG)
Cisco UMG Enhanced Network Module Extended Capacity (NME-UMG-EC)
Cisco UMG on SM-SRE-700-K9 1
Cisco UMG on SM-SRE-900-K9 1

Cisco 2811
Cisco 2821
Cisco 2851

12.2(24)T

12.2(24)T

Cisco 2911
Cisco 2921
Cisco 2951

15.0(1)M2

15.0(1)M2

15.0(1)M

15.0(1)M

Cisco 3825
Cisco 3845

12.2(24)T

12.2(24)T

Cisco 3925
Cisco 3945

15.0(1)M2

15.0(1)M2

15.0(1)M

15.0(1)M

Cisco 3925E
Cisco 3945E

15.0(1)M2

15.0(1)M2

15.1(1)T

15.1(1)T

1 Supported beginning with Cisco UMG version 8.0.2.

2 The NME-UMG and NME-UMG-EC are supported on the Cisco 29xx and 39xx platforms using the SM-NM-ADAPTR.


Network Modules Supported by Cisco UMG Release 8.0

Table 3 lists the network modules and their respective capacities.

Table 3 Cisco UMG Release 8.0: Supported Network Modules

Model
Maximum number of Cisco Unity Express endpoints supported per Cisco UMG network module
Number of subscribers on Cisco Unity Express endpoints supported per system of 20 Cisco UMGs
Maximum number of branch voicemail servers supported per Cisco UMG network module

NME-UMG

250

125,000

250

NME-UMG-EC

1,000

500,000

1,000

Cisco UMG on SM-SRE-700-K9

1,000

500,000

1,000

Cisco UMG on SM-SRE-900-K9

1,000

500,000

1,000


A system of 20 Cisco UMGs comprises both primary and secondary messaging gateways; therefore such a system supports 500,000 subscribers instead of 1,000,000.


Caution Do not combine the NME-UMG and NME-UMG-EC network modules into a single system. Because the messaging gateways must be synchronized, they must all be able to accommodate the same size of data dump.

Hardware SKUs for Cisco UMG Release 8.0

Table 4 shows the hardware SKUs for Cisco UMG Release 8.0.

Table 4 Cisco UMG Release 8.0: Hardware SKUs

SKU
Description

NME-UMG

Cisco Unified Messaging Gateway

NME-UMG-EC

Cisco Unified Messaging Gateway Expanded Capacity

SM-SRE-700-K9

Services Module (SM) 700 with Services Ready Engine

SM-SRE-900-K9

Services Module (SM) 900 with Services Ready Engine


Software SKUs for Cisco UMG Release 8.0

Table 5 shows the software SKUs for Cisco UMG Release 8.0.

Table 5 Cisco UMG Release 8.0: Software SKUs

SKU
Description

SUMG-NME-80-K9

Cisco Unified Messaging Gateway NME Software Release 8.0

SUMG-NME-EC-80-K9

Cisco Unified Messaging Gateway NME-UMG-EC Software Release 8.0

SUMG-SM7-80-K91

Cisco Unified Messaging Gateway SM SRE 700 Software 8.0 Release

SUMG-SM9-80-K91

Cisco Unified Messaging Gateway SM SRE 900 Software 8.0 Release

1 Supported beginning in Cisco UMG version 8.0.2.


Feature Licenses for Cisco UMG Release 8.0

Cisco UMG 8.0 requires that feature licenses be purchased. Please note the following:

Licensing is based on the Cisco Software Licensing (CSL) feature.

This release introduces licensing for legacy Cisco UMG functionality; both Cisco Unified Survivable Remote Site Voicemail (SRSV) and Voice Profile for Internet Mail (VPIM) nodes are licensed.

Evaluation licenses are supported.

If your system has a secondary Cisco UMG for high availability, you must purchase additional licenses for the the secondary Cisco UMG.

If implementing the Cisco Unified Survivable Remote Site Voicemail (SRSV) solution, you must also order the feature licenses for the Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express (SRSV-CUE) for the branch office. For more information, see the Release Notes for Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express Release 8.0.

The Cisco UMG licenses support connecting multiple voicemail systems together for directory services. The licenses allow the Cisco UMG to connect to a maximum number of voicemail systems or nodes. The licenses do not apply to the number of mailboxes or users per node.

The number of nodes supported depends on the Cisco UMG licenses purchased, per Table 6.

Table 6 Cisco UMG Release 8.0: Feature Licenses 

SKU
Licensed Feature Name
Quantity per License
Quantity Max. for NME-UMG
Quantity Max. for NME-UMG-EC
Quantity Max. for SM-SRE-700-K9
Quantity Max. for SM-SRE-900-K9

FL-SRSV-NODE-25

CUMG-SRSV-NODE

25

250

1000

1000

1000

FL-VPIM-NODE-25

CUMG-VPIM-NODE

25

250

1000

1000

1000

L-FL-SRSV-NODE-251

CUMG-SRSV-NODE

25

250

1000

1000

1000

L-FL-VPIM-NODE-251

CUMG-VPIM-NODE

25

250

1000

1000

1000

1 The "L-" prefix indicates that the license is delivered electronically ("E-delivery").


If you order the Cisco UMG Release 8.0 software and licenses when you order the Cisco UMG hardware modules and routers, the factory installs the software and licenses on the modules for you. No additional key or code is required to enable the license. However, if you order spare licenses after the original hardware purchase, you will get a product activation key (PAK) that can be used to generate a license from http://www/cisco.com/go/license.

File Packages for Cisco UMG Release 8.0.x

Table 7 lists the file packages available in Cisco UMG Release 8.0.x for the NME-UMG and the NME-UMG-EC. Table 8 lists the file packages available in Cisco UMG Release 8.0.x for the SM-SRE-700-K9 and SM-SRE-900-K9 modules, supported beginning with the Cisco UMG 8.0.2 release.

Table 7 Cisco UMG Release 8.0: NME-UMG and NME-UMG-EC File Packages 

Filename
Description

umg-installer.nmx.8.0.x

Boot helper binary image for installation recovery work associated with the Cisco UMG application on the NME-UMG and NME-UMG-EC network modules.

umg-full-k9.nmx.8.0.x.prt1

Package payload containing all data and executable files associated with the Cisco UMG full installation on NME-UMG and NME-UMG-EC network modules.

umg-installer-k9.nmx.8.0.x.prt1

Archive of all data and executable files for the installer subsystem associated with the Cisco UMG application on the NME-UMG or NME-UMG-EC network module.

umg-k9.nmx.8.0.x.pkg

Main package for the Cisco UMG application on the NME-UMG and NME-UMG-EC network modules.


Table 8 Cisco UMG Release 8.0: SM-SRE-700-K9 and SM-SRE-900-K9 File Packages 

Filename
Description

umg-installer.sme.8.0.x

Boot helper binary image for installation recovery work associated with the Cisco UMG application on the SM-SRE-700-K9 and SM-SRE-900-K9 service modules.

umg-full-k9.sme.8.0.x.prt1

Package payload containing all data and executable files associated with the Cisco UMG full installation on the SM-SRE-700-K9 and SM-SRE-900-K9 service modules.

umg-installer-k9.sme.8.0.x.prt1

Archive of all data and executable files for the installer subsystem associated with the Cisco UMG application the SM-SRE-700-K9 and SM-SRE-900-K9 service modules.

umg-k9.sme.8.0.x.pkg

Main package for the Cisco UMG application on the SM-SRE-700-K9 and SM-SRE-900-K9 service modules.

umg-k9.sme.8.0.x.key

Application key package for the Cisco UMG application on the SM-SRE-700-K9 and SM-SRE-900-K9 service modules.

umg-k9.sme.8.0.x.pkg.install.sre

Installer package for the Cisco UMG application on the SM-SRE-700-K9 and SM-SRE-900-K9 service modules.

umg-k9.sme.8.0.x.pkg.install.sre.header

Header installation package for the Cisco UMG application on the SM-SRE-700-K9 and SM-SRE-900-K9 service modules.


Software Compatibility for Cisco UMG Release 8.0 SRSV-UMG Licenses

Cisco UMG Release 8.0 SRSV-UMG software is compatible with different versions of Cisco Unified Communications Manager, Cisco Unified SRSV-CUE and Cisco Unified Survivable Remote Site Telephony (SRST). Table 9 lists the versions of the software with which Cisco UMG Release 8.0 is compatible.


Note Neither Cisco Unity nor Cisco Communication Manager Business Edition is supported in Cisco UMG Release 8.0.


Table 9 Cisco UMG Release 8.0: Software Compatible with SRSV-UMG

Component
Release
Supported Platforms

Cisco Unified Communications Manager1

6.1.3, 7.x, 8.0

All Cisco Unified Communications Manager platforms

Cisco Unity Connection

7.1.32 3 , 8.0

All Cisco Unity Connection platforms

Cisco Unified SRSV-UMG
(this product)

8.0.1

8.0.2 and later

NME-UMG, NME-UMG-EC

NME-UMG, NME-UMG-EC,
SM-SRE-700-K9, SM-SRE-900-K9

Cisco Unified SRSV-CUE

8.0.1

8.0.2 and later

AIM2-CUE, NME-CUE

AIM2-CUE, NME-CUE,
ISM-SRE-300-K9,
SM-SRE-700-K9, SM-SRE-900-K9

Cisco Unified SRST or
Cisco Unified Communications Manager Express-as-SRST

7.1, 8.0

ISR, ISR-G2

1 Extension Mobility is not supported for SRSV deployments in Cisco UMG 8.0.

2 In Cisco Unity Connection Release 7.1.3, the system uploads messages that were deleted in Cisco Unified SRSV as new messages. The subscriber must manually log in to his voicemail on Cisco Unity Connection and delete the messages again. In Cisco Unity Connection Release 8.0, the system uploads deleted voicemails as deleted.

3 The auto attendant feature is not supported with Cisco Unity Connection Release 7.1.3, only with Cisco Unity Connection Release 8.0.


Software Compatibility for Cisco UMG 8.0 VPIM Licenses

Cisco UMG 8.0 VPIM software is compatible with different versions of Cisco Unity Express, Cisco Unity, and Avaya Interchange. Table 10 lists the versions of the different endpoints/nodes with which Cisco UMG 8.0 VPIM is compatible.

Table 10 Cisco UMG Release 8.0: Software Compatible with VPIM

Product
Version

Cisco Unity Express

2.3 and later versions

Cisco Unity for Microsoft Exchange only

4.2 and later versions

Cisco Unity Connection

7.0 and later versions

Avaya Interchange

5.4


Determining the Software Version

To determine the software version of Cisco UMG, perform the following steps.

Procedure


Step 1 Open a Telnet session.

Step 2 Telnet to the router by entering telnet ip-address.

Step 3 Enter the user ID and password of the router.

Step 4 Enter the following command to enter the Cisco UMG command environment:

enable

<router_password>

On the NME-UMG and NME-UMG-EC, enter:

service-module integrated-service-engine slot/port session

On the SM-SRE-700-K9 and SM-SRE-900-K9, enter:

service-module sm slot/0 session

Step 5 Enter the following command to display the Cisco UMG software version:

show software versions


Limitations

This section lists some of the main limitations for Cisco UMG. For additional limitations, see the GUI Administrator Guide for Cisco Unified Messaging Gateway (Cisco UMG) Release 8.0.

CSCtf22534, Provisioning distribution list created in CUC with long extensions fails in SRSV.

Phone extensions and E.164 numbers are limited to 15 digits for all entities, including subscribers and distribution lists.

CSCtf31457, Document lack of support for provisioning distribution list recorded name.

Cisco UMG Release 8.0 does not support pulling recorded names for distribution lists from Cisco Unity Connection and provisioning them on the SRSV-CUE device.

CSCtd90287, Provisioning fails if alias name contains special characters.

For the user ID field, SRSV-CUE devices do not support all the characters that are supported on Cisco Unity Connection. SRSV-CUE devices only support the following characters: alpha-numeric, period [.], dash [-], and underscore [_]. In addition, the user ID cannot start with a number. The user ID can contain numbers, but cannot start with a number.

CSCtd61458, New subscriber PIN is unknown after SRSV provisioning.

Subscribers cannot log in to Cisco Unified SRSV-CUE devices until they set up their voicemail preferences on Cisco Unity Connection.

CSCte01389, Need to handle CUC MD5 hashed PINs.

Cisco Unified SRSV-CUE devices only support PINs in the SHA1 format. If you are upgrading to the Cisco Unified SRSV system from Cisco Unity Connection, ensure that all your subscribers reset their PINs so that they are saved in the SHA1 format.

New Features and Enhancements

This section describes new features and enhancements in Cisco Unified SRSV-CUE 8.0 and is divided into the following sections:

New Hardware Supported in Cisco UMG 8.0.2

New Hardware Supported in Cisco UMG 8.0.2

Cisco UMG 8.0.2 supports the following new hardware:

SM-SRE-700-K9

SM-SRE-900-K9

SM-SRE-700-K9

Cisco UMG 8.0.2 adds support for the SM-SRE-700-K9 module. This module is a Services Ready Engine (SRE) module supported on the following router models:

Cisco 2911

Cisco 2921

Cisco 2951

Cisco 3925

Cisco 3945

Cisco 3925E

Cisco 3945E

For more information, see the Cisco SRE Service Module Configuration and Installation Guide.

SM-SRE-900-K9

Cisco UMG 8.0.2 adds support for the SM-SRE-900-K9 module. This module is a Services Ready Engine (SRE) module supported on the following router models:

Cisco 2911

Cisco 2921

Cisco 2951

Cisco 3925

Cisco 3945

Cisco 3925E

Cisco 3945E

For more information, see the Cisco SRE Service Module Configuration and Installation Guide.

Caveats

Caveats describe unexpected behavior in Cisco UMG Release 8.0. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.

Using the Bug Toolkit

Resolved Caveats for Cisco UMG Release 8.0.2

Open Caveats for Cisco UMG Release 8.0.1 and 8.0.2

Using the Bug Toolkit

To find the latest Cisco UMG caveat information, go to Bug Toolkit and search, by product, for Cisco Unified Messaging Gateway.

The following information is provided for each caveat:

Symptoms—A description of what is observed when the caveat occurs.

Conditions—The conditions under which the caveat has been known to occur.

Workaround—Solutions, if available, to counteract the caveat.


Note You must have an account on Cisco.com to use the Bug Toolkit. If you do not have an account on Cisco.com, you can register to open an account by completing the online registration form.


Procedure


Step 1 Navigate to the Bug Toolkit URL: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

Step 2 Log in to Cisco.com.

Step 3 Click Launch Bug Toolkit.

Step 4 Under Select Product Category, choose Voice and Unified Communications from the drop-down menu.

Step 5 Under Select Products, scroll down and highlight Cisco Unified Messaging Gateway.

Note that in the Bug Toolkit, the terminology "Cisco Unified Messaging Gateway" refers specifically to VPIM functionality, and "Cisco Survivable Remote Site Voicemail" refers to SRSV functionality.

Step 6 Choose the Cisco UMG version.

Step 7 (Optional) If you want to search the for keywords, enter the keyword or phrase.

Step 8 Click Use default settings.

Step 9 Click Search.

The Bug Toolkit displays a list of caveats that fit your search criteria.


Resolved Caveats for Cisco UMG Release 8.0.2

The following caveats have been resolved in Cisco UMG Release 8.0.1.

CSCtg38930, UMG does not send proper MIME version header for NDR message

Symptom: Cisco Unity Connection cannot deliver NDR message generated by UMG to the subscriber.

Conditions: Cisco Unity Connection running 71.3 ES26 and UMG running 1.0.3 version.

Workaround: None at the moment. Upgrade UMG to a version that has fix for this defect.

CSCtg92093, UMG needs to translate sender's header field to match VPIM location

Symptom: Cisco Unity Connection cannot deliver NDR messages generated by CUE endpoints which are routed via UMG, and moves them to a bad mailbox folder.

Conditions: Cisco Unity Connection running 71.3 ES26 and UMG running 1.0.3 version.

Workaround: Currently there is no workaround. Need to upgrade UMG to a version that has the fix for this defect.

CSCth51222, UMG - unable to activate evaluation license, Session Closed

Symptom: It is not possible to activate the evaluation license on UMG software version 8.0(1). When attempting to activate the license using the license activate command, all that appears is "Session Closed". For example:

router-umg# license activate vpim nodes 100
Session closed 
router-umg# 

Conditions: This was seen on a fresh install of UMG 8.0(1) on an NME-UMG.

Workaround: Install a permanent license.

Open Caveats for Cisco UMG Release 8.0.1 and 8.0.2

See the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl for the current open caveats.

Additional References

Table 11 lists the related documentation available for Cisco UMG Release 8.0. All Cisco UMG documentation can be found at http://www.cisco.com/en/US/products/ps8605/tsd_products_support_series_home.html.

Table 11 Cisco UMG Release 8.0: Documentation

Documentation
Title

Release Notes for Cisco UMG Release 8.0 (this document)

Contains system requirements and caveats for the Cisco Unified SRSV-UMG component.

Release Notes for Cisco Unified SRSV-CUE Release 8.0

Contains system requirements and caveats for the Cisco Unified SRSV-CUE component.

Installation and Upgrade Guide for Cisco UMG Release 8.0

Describes how to install the Cisco UMG Release 8.0 software, including licenses.

GUI Administrator Guide for Cisco UMG Release 8.0

Contains administrator information, such as maintenance and troubleshooting, for tasks that are performed from the GUI. Includes the online help.

CLI Administrator Guide for Cisco UMG Release 8.0

Contains administrator information, such as maintenance and troubleshooting, for tasks that are performed from the CLI.

Command Reference for Cisco UMG Release 8.0

Contains descriptions of all the Cisco UMG Release 8.0-specific CLI commands. Does not include Cisco Unity Express commands.

Installation and Administration Guide for Cisco Unified SRSV-CUE Release 8.0

Contains installation, administration, maintenance, troubleshooting, and CLI information for the Cisco Unified SRSV-CUE component.


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.