Cisco Unity Connection Troubleshooting Guide, Release 1.x
Index
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Index

Table Of Contents

A - B - C - D - E - F - H - I - K - L - M - N - P - R - S - T - U - V - W -

Index

A

alternate extensions 8-3

Apache Tomcat

and CPCA errors 16-3

service, verifying 16-4

Apple Safari, configuring for Media Master 17-2

B

Bulk Administration Manager 2-2

C

call looping 15-7

Call Transfer Rule Tester 15-3

Call Viewer utility 2-5

changing passwords, effect on IMAP e-mail client access to Connection 9-1

Cisco PCA

access problems 6-2, 6-3

Apache Tomcat errors 16-3

blank or incomplete pages 6-2

error messages 16-2

locked user account 16-3

logging 16-1

logon account errors 16-4

managing security alerts when using SSL 6-3

saving changes, problems 6-4

Tomcat service, verifying 16-4

World Wide Web publishing service, verifying 16-5

Cisco Security Agent, effect on Connection 2-1

Cisco TAC, reporting problems to 1-10

Cisco Unity Assistant

access problems 6-3

saving changes, problems 6-4

Cisco Unity Connection server

drive filling up 5-1

G drive missing 5-2

Cisco Unity Connection Server Status utility 2-2

Cisco Unity Diagnostic Tool

and Cisco Unity Personal Call Transfer Rules 15-7

voice-recognition macro trace logs 14-4

voice-recognition micro trace logs 14-5

Cisco Unity Inbox

access problems 6-3

saving changes, problems 6-4

Cisco Unity Personal Call Transfer Rules

access problems 6-3

and voice-recognition conversation 15-5

call behavior, inconsistent 15-6

call holding unavailable 15-2

call looping during rule processing 15-7

call screening unavailable 15-2

Call Transfer Rule Tester, using 15-3

destinations, editing prepopulated 15-2

diagnostics 15-7

dialable phone numbers 15-3

performance counters 15-8

phone menu options 15-5

rule set failure 15-3

rules failure 15-4

rules without a "from" condition, creating 15-3

saving changes, problems 6-4

settings unavailable 15-1

Transfer All rule failure 15-5

Custom Key Map tool 13-1

CuVrt service 14-1

D

decryption error messages 9-6

delayed messages 9-3

destination groups 15-2

destinations 15-2

diagnostic traces

Dr. Watson 1-9

Event logs 1-2

macro traces 1-2

micro traces 1-4

Text to Speech 10-1

dialable phone numbers 15-3

directory handler 6-4

disappearing messages 9-3

Disaster Recovery tools (DiRT) 2-1

Dr. Watson logs 1-9

E

e-mail

access problems 10-2

deleted messages remain in Inbox folder 10-2

options allowed while listening to 10-1

users hear gibberish 10-2

encryption error messages 9-6

error messages

Cisco PCA 16-2

decryption 9-6

encryption 9-7

Event logs 1-2

F

failsafe conversation 9-7

full-mailbox warnings 9-2

future message delivery 13-1

H

hard drive

drive missing 5-1

filling up on Connection server 5-1

Help menu, long pauses when listening to 13-1

I

IMAP e-mail access to Connection 9-1

installation failure 5-1

integration

calls not answered 4-5

calls not transferred to the correct greeting 8-1

calls to Cisco Unity Connection fail 4-3

Cisco CallManager through SCCP or SIP trunk 4-7

Cisco Unity Connection does not start 4-4

IP address, changing for Cisco CallManager server 4-3

preparation for troubleshooting phone system 4-1

UTIM not available 4-3

K

key mapping problems 13-1

L

license file, removing 5-4

licensing status, determining 5-4

logs

Cisco PCA 16-1

Dr. Watson 1-9

Event 1-2

M

macro traces

Cisco Unity Diagnostic Tool (UDT) 1-2

enabling 1-3

list of 1-3

mailboxes, warnings about full 9-2

MAPI client, problems with e-mail deletions 10-2

MD5 value, using to verify downloaded software 5-1

Media Master

and local device 17-4

and phone device 17-2, 17-3

Apple Safari 17-2

Microsoft Internet Explorer 17-2

Mozilla Firefox 17-2

message notifications

devices added do not work 11-9

intermittent failure 11-8

slow for a user 11-3

slow for multiple users 11-1

SMS 11-5

messages

decoy WAV file 9-7

delayed 9-3

disappearing 9-3

encryption or decryption errors 9-6

failsafe conversation 9-7

future delivery 13-1

private and secure 9-6

recording stops before caller is done recording 9-5

secure 9-6

undeliverable 9-2

Microsoft Internet Explorer, configuring for Media Master 17-2

micro traces

Cisco Unity Diagnostic Tool (UDT) 1-4

enabling 1-7

gathering into a file 1-9

interpreting 1-8

list of 1-4

viewing 1-8

Mozilla Firefox, configuring for Media Master 17-2

N

nondelivery receipts 12-1

Nuance Watcher Daemon service, restarting 14-1

P

passwords, effect that changing has on IMAP e-mail client access to Connection 9-1

performance counters for Cisco Unity Personal Call Transfer Rules 15-8

phone system integration

calls not answered 4-5

calls not transferred to the correct greeting 8-1

calls to Cisco Unity Connection fail 4-3

Cisco CallManager through SCCP or SIP trunk 4-7

Cisco Unity Connection does not start 4-4

IP address, changing for Cisco CallManager server 4-3

preparation for troubleshooting phone system 4-1

settings, confirming 7-1

UTIM not available 4-3

port configuration

calls misdirected 7-3

disabled or set incorrectly 7-3

Port Status Monitor utility 2-3

Port Usage Analyzer utility 2-4

R

recording stops before caller has finished 9-5

reports

diagnostic traces 3-4

output 3-1

troubleshooting 3-3

restarting

CuVrt service 14-1

Nuance Watcher Daemon service 14-1

routing rules 7-2

rule sets

applied incorrectly 15-3

unavailable for enabling or disabling by phone 15-5

S

secure messages 9-6

security alerts, managing when using SSL 6-3

Server Status utility 2-2

slow delivery of messages 9-3

SMS notifications 11-5

software downloads, verifying with checksum generator 5-1

SSL, managing security alerts 6-3

T

Text to Speech

access problems 10-2

diagnostic traces 10-1

options allowed while listening to e-mail 10-1

users hear gibberish 10-2

Tomcat, verifying service started 16-4

Tools Depot 2-4

touchtones 6-1

Transfer All rule, failure 15-5

U

UDT (Cisco Unity Diagnostic Tool)

macro traces 1-2

micro traces 1-4

undeliverable messages 9-2

upgrade failure 5-1

users, locating 6-4

utilities

Call Viewer 2-5

Cisco Unity Connection Server Status 2-2

Port Status Monitor 2-3

Port Usage Analyzer 2-4

UTIM not available 4-3

V

voice-recognition conversation

and Cisco Unity Personal Call Transfer Rules 15-5

brief menus unavailable 14-4

changing settings by phone, failure 14-4

diagnosing problems with log files 14-5

full menus 14-4

restarting CuVrt and Nuance Watcher Daemon services 14-1

service not available 14-3

user names not recognized 14-3

users hear touchtone conversation 14-2

voice commands not recognized 14-3

W

WAV file, determining which is played 13-1

World Wide Web publishing, verifying service started 16-5