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System Release Notes for Contact Center: Cisco Unified Communications System, Release 8.6(1)

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System Release Notes for Contact Center: Cisco Unified Communications System Release 8.6(1)

Table Of Contents

System Release Notes for Contact Center:
Cisco Unified Communications System Release 8.6(1)

Contents

Overview

Tested Functionality

Feature Testing

Upgrade Paths

Upgraded Components

Testbed Summary

New and Changed Features

Cisco Unified Communications Manager

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise

Cisco Unified Contact Center Express and Unified IP IVR

Cisco Unified Customer Voice Portal

Cisco Unified Intelligence Center

Cisco Finesse

Cisco MediaSense

Cisco Unified Presence

Cisco Unified SIP Proxy

Cisco Unified IP Phone Support

Cisco Unified Communications for RTX

Cisco Adaptive Security Appliance

Cisco Unified Operations Manager

Unified Computing System C-Series Blade Servers (Unified Communications Virtualization)

Cisco IOS Release 15.1(4)M1

System Requirements

End-of-Sale Components

Deployment Considerations

Software Version Matrix

Firmware Version Matrix

Latest Software Upgrades and Licenses

Related Documentation

System Documentation

Manageability Documentation

Product Documentation

Limitations and Restrictions

Important Notes

DTMF signaling type 'no preference' with DTMF relay sip-kpml

Resolved Caveats

Open Caveats

Troubleshooting

Obtaining Documentation and Submitting a Service Request


System Release Notes for Contact Center:
Cisco Unified Communications System Release 8.6(1)


Contents

Overview

Tested Functionality

New and Changed Features

System Requirements

End-of-Sale Components

Deployment Considerations

Software Version Matrix

Firmware Version Matrix

Latest Software Upgrades and Licenses

Related Documentation

Limitations and Restrictions

Troubleshooting

Obtaining Documentation and Submitting a Service Request

Overview

As part of its standard methodology, Cisco Systems performs system-wide testing of Cisco Unified Communications components to supplement the product-level testing performed on each Cisco Unified Communications product.

A major deliverable of the System Release and Cisco Unified Communications System testing is a recommendation of compatible software releases that have been verified by the testing teams. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual voice application or voice infrastructure products.

For information about component software releases for Cisco Unified Communications System Release 8.6(1), see System Requirements. Software compatibility data for all Cisco Unified Communications System releases, as well as updated compatibility information for this release, is available from the Cisco Unified Communications Compatibility Tool at:
http://tools.cisco.com/ITDIT/vtgsca

This document focuses on the Contact Center products of Cisco Unified Communications System testing. Information about IP Telephony (IPT) components that were tested for Cisco Unified Communications System Release 8.6(1) is available at: http://cisco.com/go/unified-techinfo

This document is the Cisco Unified Communications System release notes on the testing conducted on voice systems including the following major components:

Call control components, such as Cisco Unified Communications Manager and Cisco Unified Presence

Contact center components, such as Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Unified Intelligent Contact Management Enterprise (Unified ICME), Cisco Unified IP IVR, Cisco Unified Customer Voice Portal (Unified CVP), Cisco MediaSense, Cisco Finesse, Cisco Unified Communications for RTX (UC for RTX) and Cisco Unified Contact Center Express (Unified CCX).

Endpoints and clients, such as Cisco Unified IP Phones 6900, 7900, 8900, and 9900 Series

Network management tools, such as Cisco Unified Operations Manager

Security devices, such as Cisco 5500 Series Adaptive Security Appliances (ASA) and Cisco Security Agents

Communications infrastructure devices, such as Cisco routers, gateways/gatekeepers, and switches


Note For a more complete list of Contact Center components that are included in a Cisco Unified Communications System Release 8.6(1), see Software Version Matrix.


Tested Functionality

This section covers the following areas of system-wide testing for Contact Center:

Feature Testing

Upgrade Paths

Upgraded Components

Testbed Summary

Feature Testing

The system-wide testing of Contact Center functionality for Cisco Unified Communications System Release 8.6(1) included the following features:

Installation and Upgrade - testing included single stage upgrades from UC 8.5 releases. New feature installations were performed on MCS and UCS-B and C series equipment.

Agent Greeting - testing focused on Mobile Agent and Parent/Child support

Whisper Announcement- testing focused on Mobile Agent and Parent/Child support.

Failover and Customer Use Case Scenarios - testing focused on Use Cases compiled from customer visits

Media Sense - testing focused on recording.

Contact Center solution - testing focused on multi-line testing, Agent Wrap Up, and VRU.

Windows 2008 R2 Qualification - testing focused on Mixed Deployment Call flows (Side A: Windows 2003, Side B: Windows 2008) with TCD verification.

Security Test Cases - testing focused on Cisco Adaptive Security Appliance and included IPS. ASA is included in CVP production test beds (data center and one stand alone site). Cisco Security Agent (management console) was also tested.

Cisco Unified Border Element Enterprise Edition for Cisco ASR 1000 Series - testing focused on latest versions to verify work around for MoH issue.

Smart Business Architecture - testing focused on Smart business Architecture Borderless Network configurations on CVP-PR topology. This included new C3750G and C2960 MLS switches. Configuration for QoS was added. All additional testing for Borderless Network is implicit.

Cisco Unified Intelligence Center - testing focused on Dashboard Permalinks.

Cisco Unified Operations Manager - testing focused on regression test cases to verify detection and monitoring of Contact Center applications and devices.

Cisco Unified SIP Proxy - testing focused on CVP-PR test beds replacing CUPS (SIP Proxy). Testing is implicit.

Cisco IP Communicator - testing focused on Agent Greeting and Whisper Announcement scenarios on H.323 and SIP phones.

Deployments, call flows, and new features of the following existing products were also tested:

Cisco Unified Communications Manager

Cisco Unified Presence

Cisco Unified Contact Center Express

Cisco Unified Contact Center Enterprise

Cisco Unified Customer Voice Portal

Upgrade Paths

The system-wide testing of Contact Center functionality for Cisco Unified Communications System Release 8.6(1) included the following upgrade paths:

Multistage upgrade of IP telephony components from Cisco Unified Communications System Release 7.1(3) to Cisco Unified Communications System Release 8.6(1). For a list of the base Release 7.1(3) versions, see the System Release Notes for IP Telephony: Cisco Unified Communications System, Release 7.1(3) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.1.3/release_notes/rnipt713.html

Single stage upgrade of IP telephony components from Cisco Unified Communications System Release 8.5(1) to Cisco Unified Communications System Release 8.6(1). For a list of the base Release 8.5(1) versions, see System Release Notes for IP Telephony: Cisco Unified Communications System, Release 8.5(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.5.1/release_notes/rnipt851.html

Upgraded Components

The following major components were upgraded:

Unified Communications Manager to Release 8.6(1a)

Cisco Unified Intelligence Center to Release 8.0(4)

Cisco MediaSense to Release 8.5(2)

Cisco Unified Presence to Release 8.6(1)

Cisco Unified Operations Manager to Release 8.6(1)

Cisco Unified IP IVR to Release 8.5(1) SU1

Cisco IOS Mainline Release to Release 15.1(4)M1

For a list of the target Cisco Unified Communications System Release 8.6(1) versions that the Contact Center components were upgraded to, see Software Version Matrix.

For system upgrade procedures to Cisco Unified Communications System Release 8.6(1), see the System Installation and Upgrade Manual for Contact Center at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.6.1/cc_system_inst_upg/siumc861.pdf

Testbed Summary

The Contact Center test environments are summarized in the following table:

 
CVP-PR
Parent-Child
CVP Self Service

Deployment Models

SIP with Unified CVP, Comprehensive, Combined Branch Gateways, Branch Agents

Parent/Child, Unified CVP and Unified Communications Manager and children

Unified CVP Self Service

Protocols and Endpoints

SCCP, SIP, CTIOS, CAD

SCCP, SIP, CTIOS, CAD

n/a

Ingress GW

Cisco Unified Border Element/Cisco Unified SIP Proxy

(H.323 Gateway, SIP Gateway)

H.323, SIP

SIP


For more information about Unified Communications on Unified Computing System (Virtualization), see http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.

New and Changed Features

Cisco Unified Communications System Release 8.6(1) integrates telephony, conferencing (voice and web), messaging, and Contact Center products for enterprise IP customers in a variety of deployment models using SIP and SCCP endpoints over IP networks. The Contact Center system is a part of the end-to-end system release for enterprise Cisco Unified Communications, which is centered on the latest Unified Communications Manager release.

The following sections provide brief overviews of new and enhanced features for Cisco Unified Communications System Release 8.6(1) major components and links to release note documentation:

Cisco Unified Communications Manager

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise

Cisco Unified Contact Center Express and Unified IP IVR

Cisco Unified Customer Voice Portal

Cisco Unified Intelligence Center

Cisco Finesse

Cisco MediaSense

Cisco Unified Presence

Cisco Unified SIP Proxy

Cisco Unified IP Phone Support

Cisco Unified Communications for RTX

Cisco Adaptive Security Appliance

Cisco Unified Operations Manager

Unified Computing System C-Series Blade Servers (Unified Communications Virtualization)

Cisco IOS Release 15.1(4)M1

Cisco Unified Communications Manager

Cisco Unified Communications Manager Release 8.6(1a) includes new features and changes to functionality in the following areas:

Installation, upgrade, and migration

Cisco Unified Communications Operating System

Command line interface

Cisco Unified Communications Manager administration

Destination code control

Security

Cisco Unified IP Phones

JTAPI Support

Cisco Unified Serviceability

Cisco Unified Real-Time Monitoring Tool

For detailed information about these changes, see New and Changed Information for Cisco Unified Communications Manager Release 8.6(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_6_1/delta/delta.html

For more information about Release 8.6(1a), see Release Notes for Cisco Unified Communications Manager Release 8.6(1a) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/8_6_1/cucm-rel_notes-861a.html

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise

Cisco Unified Intelligent Contact Management Enterprise Release 8.5(2) includes the following new features and changes to functionality:

Support for Windows Server 2008 R2 SP1

Support for Active Directory Windows Server 2008 R2

Whisper Announcement and Agent Greeting for Mobile Agent

Performance Monitor shortcut for 32-bit monitoring

EMS log compression

EMSMON changes

Default trace levels

Virtual Machine OVA templates

For configuration options, and for information about features and functionality, see Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(2) at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_release_notes_list.html

Cisco Unified Contact Center Express and Unified IP IVR

Cisco Unified Communications System Release 8.6(1) supports Cisco Unified Contact Center Express and Unified IP IVR 8.5(1). This release version did not change from the previous Cisco Unified Communications System release.

For information about features and functionality, see Release Notes for Cisco Unified Contact Center Express Release 8.5(1) at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_release_notes_list.html

Cisco Unified Customer Voice Portal

Cisco Unified Communications System Release 8.6(1) supports Cisco Unified Customer Voice Portal Release 8.5(1). This release version did not change from the previous Cisco Unified Communications System release.

For information about features and functionality, see Release Notes for Cisco Unified Customer Voice Portal (Unified CVP) 8.5(1) at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_release_notes_list.html

Cisco Unified Intelligence Center

Cisco Unified Intelligence Center Release 8.0(4) includes the following new features and changes to functionality:

Support for Permalinks

Support for Unified CCE Release 7.5 report templates

Additional CLI commands

For information about features and functionality, see Release Notes for Cisco Unified Intelligence Center Release 8.0(4) at:

http://www.cisco.com/en/US/products/ps9755/prod_release_notes_list.html

Cisco Finesse

Cisco Unified Communications System Release 8.6(1) supports Cisco Finesse Release 8.5(1). This release version did not change from the previous Cisco Unified Communications System release.


Note The first release of Cisco Finesse, Release 8.5(1), is for lab use only. The production release of Cisco Finesse, Release 8.5(2), is scheduled to be available in CYQ4 2011.


For information about features and functionality, see the documentation available at:
http://www.cisco.com/en/US/products/ps11324/prod_literature.html

Cisco MediaSense

Cisco MediaSense Release 8.5(2) includes the following new features and changes to functionality:

Scalability enhancements

New Virtualization-related hardware options

VMWare Hypervisor support

API changes

Streaming Playback and Silence Suppression

Serviceability Enhancements

UI Changes

For information about features and functionality, see Release Notes for Cisco MediaSense Release 8.5(2) at:
http://www.cisco.com/en/US/products/ps11389/prod_release_notes_list.html

Cisco Unified Presence

Cisco Unified Communications System Release 8.6(1) supports Cisco Unified Presence Release 8.5(1). This release version did not change from the previous Cisco Unified Communications System release.

For information about features and functionality, see Release Notes for Cisco Unified Presence Release 8.5 at: http://www.cisco.com/en/US/products/ps6837/prod_release_notes_list.html

Cisco Unified SIP Proxy

Cisco Unified SIP Proxy Release 8.5(2) includes the following new features and changes to functionality:

Support for call admission control for server group elements.

Performance control support to restrict the total calls-per-second that are processed.

SIP message log to capture SIP messages sent and received.

Failed call log to capture call record details for calls that do not terminate normally.

Support for Simple Network Management Protocol (SNMP).

For information about features and functionality, see Release Notes for Cisco Unified SIP Proxy Release 8.5) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cusp/rel8_5/release_notes/cuspr85.html

Cisco Unified IP Phone Support

Cisco Unified IP Phones 6911, 6921, 6941, 6961, 6945, 8941, 8945, 8961, 9951, 9971 run on SIP firmware release 9.2(1). SIP Firmware Release 9.2(1) includes the following new features and changes to functionality:

EnergyWise

Enhanced Call Forward notification

Forced Authentication Code and Client Matter Code support

Next Generation Power over Ethernet

PLKs as SoftKeys

SSH access

Toast Timer

Wide screen video enhancements

For a detailed description of SIP Firmware Release 9.2(1) features and functionality, see Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.2(1)SR1 at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_2_1/release_notes/9900_8900_921.pdf

Cisco Unified Communications for RTX

Cisco Unified Communications System Release 8.6(1) supports Cisco Unified Communications for RTX Release 8.5(1). This release version did not change from the previous Cisco Unified Communications System release.

For information about features and functionality, see Release Notes for Cisco Unified Communications for RTX Release 8.5 at:
http://www.cisco.com/en/US/products/ps11241/prod_release_notes_list.html

Cisco Adaptive Security Appliance

Cisco Unified Communications System Release 8.6(1) supports Cisco Adaptive Security Appliance Release 8.4(1). This release version did not change from the previous Cisco Unified Communications System release.

For information about features and functionality, see Release Notes for the Cisco ASA 5500 Series, Version 8.4(x) at:
http://www.cisco.com/en/US/products/ps6120/prod_release_notes_list.html

Cisco Unified Operations Manager

Cisco Unified Operations Manager 8.6(1) will be available in CYQ3 2011. For information about features and functionality, see Release Notes for Cisco Unified Operations Manager 8.6 at:
http://www.cisco.com/en/US/products/ps6535/prod_release_notes_list.html

Unified Computing System C-Series Blade Servers (Unified Communications Virtualization)

The following Unified Communications components were tested on Unified Computing System C-Series Blade Servers:

Unified Contact Center Enterprise

Unified Communications Manager

Unified Customer Voice Portal

Open Recording Architecture

Cisco Finesse

Cisco Customer Collaboration Platform

For more information about Unified Communications on Unified Computing System (Virtualization), see http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.

Cisco IOS Release 15.1(4)M1

Cisco IOS Release 15.1(4)M1 includes support for new hardware and software features.

For a detailed description of new and changed features for Cisco IOS Release 15.1(4)M1, see Release Notes for Cisco IOS Release 15.1M&T at:
http://www.cisco.com/en/US/docs/docs/ios/15_1/release/notes/151TRN.pdf

System Requirements

This section provides the following information about the software versions of Cisco components and firmware versions of Cisco Unified IP phones used in system-wide testing of Cisco Unified Communications System Release 8.6(1) for Contact Center.

End-of-Sale Components

Deployment Considerations

Software Version Matrix

Latest Software Upgrades and Licenses

End-of-Sale Components

The following components have reached end-of-sale (EOS) status but are still supported. Because they may be present in existing customer deployments, they remained installed in the test-bed sites for this Cisco Unified Communications System release.

Cisco 7815-1000 Media Convergence Servers

Cisco 7825H-2266 Media Convergence Servers

Cisco 7825, 7827,7835, 7837 Media Convergence Servers

Cisco 7845H/7835H/7825H-3000 Media Convergence Servers

Cisco 7845H/7835-2400 Media Convergence Servers

Cisco 7855I-1500 Media Convergence Servers

Cisco 7845-H1/I1 and 7835-H1/I1 Media Convergence Servers

Cisco 831, 836, and 837 Series Routers

Cisco Catalyst 3550 Series Switches (replaced by Cisco 3750 Catalyst Switches)

Cisco 3600 Series Multiservice Platforms (Cisco 3620, Cisco 3640A, and Cisco 3660 (non "-CO" models)

Cisco 3700 Series Multiservice Access Routers (replaced by Cisco 3800 Series Routers)

Cisco AS5850 Series Universal Gateways

Cisco Catalyst 6500 Series Supervisor Engine 2 / MSFC2

Cisco Communications Media Module (CMM) (replaced by Cisco 3800 Series Routers)

The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. Another process, the end-of-life (EOL) cycle, guides the final business operations associated with the product.

The EOL process consists of a series of technical and business milestones and activities that, when completed, make a product obsolete. After a product becomes obsolete, it is not sold, manufactured, improved, repaired, maintained, or supported.

For information about recommended replacements, see the comprehensive list of announcements at End-of-Life and End-of-Sale Products at the following URL:
http://www.cisco.com/en/US/products/prod_end_of_life.html

For information about specific products, choose a product from the following URL:
http://www.cisco.com/web/psa/products/index.html. Then click on the End-of-Sale and End-of-Life Products link in the Select a category box.

For an overview of the Products and Services EOL policy, see the information at the following URL:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html

Deployment Considerations

Tables in this section list the recommended software and firmware releases based on Cisco Unified Communications System Release 8.6(1) for Contact Center. Note that not every rebuild is tested as part of the Cisco Unified Communications System testing. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.

When deploying the Cisco Unified Communications System in a customer environment, remember the following:

At the minimum, customers should deploy the software release recommended in these tables.

For CSA, customers should use the latest engine and policy release. CSA software is available at:

http://www.cisco.com/cgi-bin/tablebuild.pl/csa

For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:

http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml

At this URL, you can also access Feature Navigator and read about the Cisco IOS Roadmap.

If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.

Before deploying a release, examine the open caveats in the chosen release to determine if any will affect your implementation. Open caveats can be viewed through the Bug Toolkit, located at:

http://tools.cisco.com/Support/BugToolKit/

Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving to a production environment.

Software Version Matrix

The following table lists the software release versions of the system components in the Contact Center test environment. For links to the latest software upgrades and licenses for Cisco Unified Communications System Release 8.6(1) components, see Latest Software Upgrades and Licenses.


Note You can set up a virtualized environment by running Unified Communications applications on a virtual machine on a Unified Computing System (UCS). For additional details, including UCS hardware information and third-party requirements, see:
http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.


Table 1 Software Versions for Contact Center Components in Cisco UC Release 8.6(1)

Category
Component
Release 8.6(1)

Call Control

Cisco Unified Communications Manager

8.6(1a)

Contact Center

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise

8.5(2)1

Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise Operating System

Win2008 R2 SP1 Win2003 SP2/
Win2003 R2 SP2

Cisco Unified ICME Support Tools

2.4(1)

Cisco Unified Contact Center Express

8.5(1) SU1

Cisco Unified IP IVR

8.5(1) SU1

Cisco Unified Contact Center Express/Unified
IP IVR Operating System

Bundled with Software

Cisco Unified Customer Voice Portal

8.5(1)

Cisco Unified Customer Voice Portal Operating System

Win2003 SP2/
Win2003 R2 SP2

Cisco Unified Intelligence Center

8.0(4)

Cisco Finesse

8.5(1) Lab use only

Cisco MediaSense

8.5(2)

Applications

Cisco Unified Presence

8.5(1)

Cisco Unified SIP Proxy

8.5(2)

Endpoints and Clients

Cisco IP Communicator

8.6(1)

Cisco Unified Video Advantage

2.2(1)

Cisco Unified IP Phones 7900 Series: 7921G (Wireless), 7940, 7960, 7962, 7970, and 7970G

Bundled with Unified 
Communications Manager.

Firmware 9.2(1)

Cisco Unified IP Phones 6900 Series: 6911, 6921, 6941 6961, and 6945

Firmware 9.2(1)

Cisco Unified IP Phones models 9951 and 9971

Firmware 9.2(1)

Cisco Unified IP Phones model 8961, 8941, 8945

Firmware 9.2(1)

Cisco Unified Communications for RTX

8.5(1)

Security

Cisco Adaptive Security Appliance (5520, 5540, 5580) Services

8.4(1)

Cisco Adaptive Security Appliance 5500 AIP Security Services Module (IPS)

7.0(2) E3

CiscoWorks Management Center for Cisco Security Agents

6.0(2)

 

Cisco Security Agent for Unified Communications Manager

Bundled with Unified 
Communications
Manager

Cisco Security Agent for Unified IP IVR

Bundled with Unified IP IVR

Cisco Security Agent for Unified Contact Center Express

Bundled with Unified Contact Center Express

Cisco Security Agent for Unified Intelligent Contact Management Enterprise

6.0(1)

Cisco Security Agent for Unified Customer Voice Portal

6.0(1)

Network Management

Cisco Unified Operations Manager

8.6.12

Communications Infrastructure

Cisco IOS Mainline Release

15.1(4)M1

Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)

15.1(4)M1

Cisco AS5400XM (Unified CVP VXML, voice, H.323, SIP and PSTN gateways)

15.1(4)M1

Cisco Unified Border Element Enterprise Edition for Cisco ISR Series

15.1(4)M1

Cisco Unified Border Element Enterprise Edition for Cisco ASR 1000 Series

3.3

Cisco VGD-1T3 Voice Gateway

15.1(4)M1

Cisco 3825 MGCP gateway

15.1(4)M1

RSVP Agent (on 38xx platforms)

15.1(4)M1

Cisco 7206VXR (core/WAN router)

15.1(4)M1

Cisco 881 router

15.1(4)M1

Cisco Catalyst 3750 (access switch)

12.2(53)SE2

Cisco Catalyst 6506, 6509 (core switch, Supervisor 2)

8.6(6a)

1 For configuration options, see Release Notes for Cisco Unified Contact Center Enterprise Release 8.5(2).

2 Will be available in CYQ3 2011.



Note Product specific compatibility documents provide complete compatibility information between components.


Firmware Version Matrix

The following table lists the recommended firmware versions of the Cisco Unified IP Phones (SCCP and SIP) used in the Contact Center test environment.

Table 2 Firmware Versions of Cisco SCCP and SIP Phones in Cisco Unified Communications System Release 8.6(1) 

Component
SCCP Firmware Version
SIP Firmware Version

Cisco Unified IP Phone 6911

SCCP6911.9-2-1-a

SIP6911.9-2-1-0

Cisco Unified IP Phone 6921

SCCP69xx.9-2-1-0

SIP69xx.9-1-1-3-sr

Cisco Unified IP Phone 6941

SCCP69xx.9-2-1-0

SIP69xx.9-1-1-3-sr

Cisco Unified IP Phone 6945

SCCP6945.9-2-1-0

SIP6945.9-1-1-0

Cisco Unified IP Phone 6961

SCCP69xx.9-2-1-0

SIP69xx.9-1-1-3-sr

Cisco Unified IP Phone 7921

CP7921G-1.4.1

Cisco Unified IP Phone 7940

P00308010200

P0S3-8-12-00

Cisco Unified IP Phone 7960

P00308010200

P0S3-8-12-00

Cisco Unified IP Phone 7961G-GE

SCCP41.9-2-1S

SIP41.9-2-1S

Cisco Unified IP Phone 7962

SCCP42.9-2-1S

SIP42.9-2-1S

Cisco Unified IP Phone 7970

SCCP70.9-2-1S

SIP70.9-2-1S

Cisco Unified IP Phone 7985

cmterm_7985.4-1-7-0

Cisco Unified IP Phone 8941

SCCP894x.9-1-2-SR-1

Cisco Unified IP Phone 8945

SCCP894x.9-1-2-SR-1

Cisco Unified IP Phone 8961

sip8961.9-2-1

Cisco Unified IP Phone 9951

sip9951.9-2-1

Cisco Unified IP Phone 9971

sip9971.9-2-1


Latest Software Upgrades and Licenses

The following are links to the latest software upgrades and licenses for Cisco Unified Communications System Release 8.6(1) components.

To launch the Product Upgrade Tool, go to:

http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

To access the Cisco Agent Desktop Web licensing site, go to:

http://209.46.83.138/sws/WebLicensingInitial/InitialLicensePage.html

To download the latest software for all other components, go to:

http://www.cisco.com/cisco/software/navigator.html

Related Documentation

System Documentation

The components in these release notes, including the platforms tested, are the same as Cisco Unified Communications System Release 8.5(1) and are discussed in the Technical Information Site at: http://www.cisco.com/iam/unified/ipcc861/Install_and_Configure_System_Components.htm

For high-level information about the Cisco Unified Communications System, see Cisco Unified Communications System Documentation at: http://www.cisco.com/go/unified-techinfo

See this content for additional information about the components tested and links to relevant product documentation for installation and configuration procedures.

The System Description provides an overview of the Cisco Unified Communications system and the steps you follow when you deploy a Cisco Unified Communications solution. It describes the Cisco Unified Communications system-level approach, lists key features of theCisco Unified Communications components, and illustrates the various Cisco Unified Communications deployment models.

http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.6.1/system_description/SD861.pdf

Installation and upgrade information for components that have been tested and verified during system testing is provided in the System Installation and Upgrade Manual for Contact Center at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.6.1/cc_system_inst_upg/siumc861.pdf

For additional information about specific hardware recommendations or bills of material for each product, see System Requirements.

Manageability Documentation

For manageability information of certain products, see documentation at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/Managed_Services.html

Product Documentation

The following table provides links to the main page for documentation on various Cisco Unified Communications components, from which you can navigate to individual documents.

:

Table 3 Component Resources Documentation

Category
Component
Documentation URLs

Call Control

Cisco Unified Communications Manager

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified SIP Proxy

http://www.cisco.com/en/US/products/ps10475/tsd_products_support_series_home.html

Contact Center

Cisco Unified Intelligent Contact Management Enterprise

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html

Cisco Unified Contact Center Enterprise

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html

Cisco Unified ICME Support Tools

http://www.cisco.com/en/US/products/ps5905/tsd_products_support_series_home.html

Cisco Unified IP IVR

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

Cisco Unified Customer Voice Portal

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/tsd_products_support_series_home.html

Computer Telephony Integration Object Server (CTI OS) and Agent Desktop

http://www.cisco.com/en/US/products/sw/custcosw/ps14/tsd_products_support_series_home.html

Cisco Agent Desktop (CAD) Server and Agent Desktop

http://www.cisco.com/en/US/products/sw/custcosw/ps427/tsd_products_support_series_home.html

Cisco Unified Intelligence Center

http://www.cisco.com/en/US/products/ps9755/tsd_products_support_series_home.html

Cisco Unified Contact Center Express

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

Cisco Finesse

http://www.cisco.com/en/US/products/ps11324/tsd_products_support_series_home.html

Cisco MediaSense

http://www.cisco.com/en/US/products/ps11389/tsd_products_support_series_home.html

Applications

Cisco Unified Presence

http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html

Endpoints and Clients

Cisco Unified IP Phone 6900 Series

http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html

Cisco Unified IP Phone 7900 Series

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified IP Phone 8900 Series

http://www.cisco.com/en/US/products/ps10451/tsd_products_support_series_home.html

Cisco Unified IP Phone 9900 Series

http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html

Cisco IP Communicator

http://www.cisco.com/en/US/products/sw/voicesw/ps5475/tsd_products_support_series_home.html

Cisco Unified Personal Communicator

http://www.cisco.com/en/US/products/ps6844/tsd_products_support_series_home.html

Cisco Unified Video Advantage

http://www.cisco.com/en/US/products/sw/voicesw/ps5662/tsd_products_support_series_home.html

Cisco UC Integration™ for Lync (formerly Microsoft Office Communicator)

http://www.cisco.com/en/US/products/ps10317/tsd_products_support_series_home.html

Cisco Unified Communications for RTX

http://www.cisco.com/en/US/products/ps11241/tsd_products_support_series_home.html

Wireless

Cisco Aironet Access Point 1240AG

http://www.cisco.com/en/US/products/ps6521/tsd_products_support_series_home.html

Security

Cisco ASA 5500 Series Adaptive Security Appliances (ASA 5520, ASA 5540, ASA 5580)

http://www.cisco.com/en/US/products/ps6120/tsd_products_support_series_home.html

Cisco ASA Advanced Inspection and Prevention Security Services Module (AIP-SSM)

http://www.cisco.com/en/US/products/ps9774/prod_module_series_home.html

Cisco Security Agent

http://www.cisco.com/en/US/products/sw/secursw/ps5057/tsd_products_support_eol_series_home.html

Network Management

Cisco Unified Operations Manager

http://www.cisco.com/en/US/products/ps6535/tsd_products_support_series_home.html

Communications Infrastructure

Cisco IOS Software Release 15.1

http://www.cisco.com/en/US/products/ps10592/tsd_products_support_series_home.html

Cisco 3800 Series Integrated Services Routers (Unified CVP VXML, voice/data, H.323, SIP, and MGCP gateways)

http://www.cisco.com/en/US/products/ps5855/tsd_products_support_series_home.html

Cisco AS5400XM (Unified CVP VXML voice, H.323, and PSTN gateways)

http://www.cisco.com/en/US/products/hw/univgate/ps505/tsd_products_support_series_home.html

Cisco Unified Border Element

http://www.cisco.com/en/US/products/sw/voicesw/ps5640/tsd_products_support_series_home.html

Cisco VGD 1T3 Voice Gateway

http://www.cisco.com/en/US/products/ps9890/tsd_products_support_series_home.html

RSVP Agent (on 38xx platforms)

http://www.cisco.com/en/US/products/ps6832/index.html

Cisco 7206VXR (core/WAN router)

http://www.cisco.com/en/US/products/hw/routers/ps341/tsd_products_support_series_home.html

Cisco 881 Integrated Services Router

http://www.cisco.com/en/US/products/hw/routers/ps380/tsd_products_support_series_home.html

Cisco Catalyst 3750 Series Switches

http://www.cisco.com/en/US/products/hw/switches/ps5023/tsd_products_support_series_home.html

Cisco Catalyst 6500 Series Switches

http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html

Unified Computing

Cisco Unified Computing System

http://www.cisco.com/en/US/products/ps10477/tsd_products_support_series_home.html

Cisco UCS B-Series Blade Servers

http://www.cisco.com/en/US/products/ps10280/tsd_products_support_series_home.html

Cisco UCS C-Series Rack-Mount Servers

http://www.cisco.com/en/US/products/ps10493/tsd_products_support_series_home.html


Limitations and Restrictions

This section includes the following:

Important Notes

Resolved Caveats

Open Caveats

If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Toolkit to find caveats of any severity for any release. Access the Bug Toolkit at: http://tools.cisco.com/Support/BugToolKit/

Cisco offers a Product Alert Tool that allows you to set up one or more profiles that enable you to receive email notification of new Field Notices, Product Alerts, or End of Sale information for the products that you have selected. The Product Alert Tool is available at: http://tools.cisco.com/Support/PAT/


Note Not all caveats documented in this section are applicable to the Contact Center environment or deployment scenarios. They have been included for information purposes only.


Important Notes

This section includes important notes related to the testing of Cisco Unified Communications System Release 8.6(1) for Contact Center and includes the following issue:

DTMF signaling type 'no preference' with DTMF relay sip-kpml

DTMF signaling type 'no preference' with DTMF relay sip-kpml

Do not configure a Unified Communications Manager SIP trunk pointing to the SIP gateway as DTMF signaling type 'no preference' when the SIP gateway is DTMF relay sip-kpml.

This combination results in bulk call failures during heavy traffic loads, followed by a gateway crash. T to recover from the crash the gateway router must be reloaded. For more information, see CSCtq56727, SIP GW crash with MALLOCFAIL during heavy call traffic.

Workaround:

Set the DTMF signaling type as `OOB and RFC 2833' in Unified Communications Manager SIP trunk configuration.

OR

Configure dtmf-relay rtp-nte at the SIP gateway dial-peer configuration, instead of sip-kpml. The Unified Communications Manager SIP trunk is configured with `no preference.'

Resolved Caveats

Table 4 lists caveats, grouped by severity, that are resolved now but are not included in the recommended component versions of Cisco Unified Communications System Release 8.6(1) for Contact Center.


Note For information about the caveats that were resolved in specific versions of each component, see the appropriate release notes for each component.


To determine the software version that includes the fix, click on the linked caveat number in the Identifier column in Table 4 to go to the Bug Toolkit.

Table 4 Resolved Caveats Not Included in Cisco Unified Communications System Release 8.6(1) 

Identifier
Headline
Severity 2-3 Caveats

CSCtq26609

Dataset status failed DB error displays on scheduled reports

Severity 4-6 caveats

CSCtk66134

Service cores during shutdown


Open Caveats

Table 5 lists known caveats, grouped by severity, related to the testing of Contact Center components in Cisco Unified Communications System Release 8.6(1) and previous releases, which were not resolved at the time this document was written.

For additional information about each defect, click on the linked caveat number in the Identifier column in Table 5 to go to the Bug Toolkit.

Table 5 Open Caveats in Cisco Unified Communications System Release 8.6(1) 

Identifier
Headline
Severity 2-3 Caveats

CSCte86123

If System IPCC is selected and Peripheral ID is 5000 CTIOS error occurs

Severity 4-6 caveats

CSCtd52204

SIP session/sip_tx and possible TD memory leak during tls testing


Troubleshooting

For important troubleshooting information, tips, and recommendations related to Cisco Unified Communications System Release for Contact Center, see the Troubleshooting information at: http://www.cisco.com/iam/unified/ipcc851/Introduction_to_Troubleshooting.htm

Obtaining Documentation and Submitting a Service Request

For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.