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Preface

Table Of Contents

Preface

Document Objectives

Audience

System Administrator

System Operator

System Technician

Document Organization

Document Conventions

Related Documentation

Release Notes

Hardware Documentation

Software Documentation

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Preface


Revised: April, 2010, OL-11616-08

This preface describes the objectives, audience, organization, and conventions of the Cisco H.323 Signaling Interface User Guide, and explains how to find additional information on related products and services. It contains the following sections:

Document Objectives

Audience

Document Organization

Document Conventions

Related Documentation

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Document Objectives

This guide contains installation, configuration, system management, troubleshooting, and Man-Machine Language (MML) command information for the Cisco H.323 Signaling Interface (HSI).

This version of the Cisco H.323 Signaling Interface User Guide documents the Cisco H.323 Signaling Interface (HSI) software, Release 4.3. Cisco HSI, Release 4.3 is associated with the Cisco Media Gateway Controller Software, Release 9.7.

Audience

The intended audience is the system administrator, the system operator, and the system technician.

System Administrator

The system administrator is required to manage the host administrative functions, including:

Configuring and maintaining system parameters

Granting group and user IDs

Managing all Cisco Public Switched Telephone Network (PSTN) Gateway (PGW 2200) files and directories

The system administrator should have an in-depth knowledge of UNIX and a basic knowledge of data and telecommunications networking.

System Operator

The system operator is assumed to have knowledge of the following:

Telecommunications protocols

Basic computer software operations

Computer terminology and concepts

Hierarchical file systems

Common UNIX shell commands

System Technician

The system technician is assumed to have knowledge of the following:

Telecommunications protocols

Basic computer software operations

Computer terminology and concepts

Hierarchical file systems

Common UNIX shell commands

Log files

Configuration of telephony switching systems

Use of electrical and electronic telephony test equipment

Basic troubleshooting techniques

Document Organization

This document is organized as follows:

Chapter 1, "Cisco H.323 Signaling Interface."

Chapter 2, "Installing and Configuring Cisco HSI Software."

Chapter 3, "Provisioning the Cisco HSI."

Chapter 4, "Managing the Cisco HSI."

Chapter 5, "Troubleshooting Cisco HSI Alarms."

Chapter 6, "Cisco HSI Backup and Restore Procedures."

Appendix A, "MML User Interface and Command Reference."

Appendix B, "Skeleton Configuration File."

Appendix C, "Example of an HSI Configuration File."

Appendix D, "E-ISUP Name-to-Cause Value Lookup."

Appendix E, "E-ISUP Cause Value-to-Name Lookup."

Appendix F, "H.323 Name-to-Cause Value Lookup."

Appendix G, "H.323 Cause Value-to-Name Lookup."

Document Conventions

This manual uses the document conventions listed in this section.

Table 0-1 Document Conventions 

Convention
Meaning
Comments and Examples

Boldface

Commands and keywords you enter literally as shown

prov-sta

Italics

Variables for which you supply values

command interface type

You replace the variable with the type of interface.

Courier

Font used for screen displays, prompts, and scripts.

Are you ready to continue? [Y]

Courier bold

Font used to indicate what the user enters in examples of command environments.

Login: root
Password: <password>

Square brackets ([ ])

Optional elements

command [abc]

abc is optional (not required), but you can choose it.

Vertical bars ( | )

Separated alternative elements

command [abc | def]

You can choose either abc or def, or neither, but not both.

Braces ({ })

Required choices

command {abc | def}

You must use either abc or def, but not both.

Braces with vertical bars within square brackets ([{ | }])

A required choice within an optional element

command [abc{ def | ghi}]

You have three options:

No entry

abc def

abc ghi

A string

A nonquoted set of characters

For example, when setting an SNMP community string to public, do not use quotation marks around the string; otherwise, the string will include the quotation marks.

System prompt

Denotes interactive sessions; indicates that the user enters commands at the prompt

The system prompt indicates the current command mode. For example, the prompt Router (config)# indicates global configuration mode.

Exclamation point (!) at the beginning of a line

A comment line

Comments are sometimes displayed.



Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the manual.



Tip Means the following information will help you solve a problem. The tip information might not be troubleshooting or even an action, but could be useful information, similar to a Timesaver.



Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Related Documentation

The following sections provide the titles of documents related to the Cisco H.323 Signaling Interface User Guide.

Release Notes

For information regarding subsequent releases of the Cisco H.323 signaling interface, refer to:

Release Notes for Cisco H.323 Signaling Interface Release 4.3 and Related Patches

Hardware Documentation

Cisco Media Gateway Controller Hardware Installation Guide

Regulatory Compliance and Safety Information for Cisco Media Gateway Controller

Software Documentation

Cisco Media Gateway Controller Software Release 9 Installation and Configuration Guide

Cisco Media Gateway Controller Software Release 9 Provisioning Guide

Cisco Media Gateway Controller Software Release 9 MML Command Reference

Cisco Media Gateway Controller Software Release 9 Messages Reference Guide

Cisco Media Gateway Controller Software Release 9 Billing Interface Guide

Cisco Media Gateway Controller Software Release 9 Operations, Maintenance, and Troubleshooting Guide

Cisco Media Gateway Controller Software Release 9 Management Information Base Guide

Cisco Media Gateway Controller Node Manager User's Guide 2.1

Cisco Signaling Link Terminal

Cisco Media Gateway Controller Online Documentation Notice

Cisco Media Gateway Controller SLT Documentation Notice

ITU Recommendation H.323, 2000

ITU Recommendation H.225, 2001

ITU Recommendation H.245, 2000

ITU Recommendation H.246 Annex C

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html