User Guide for Cisco Unified MeetingPlace Express Release 2.x
Managing the Cisco Unified MeetingPlace Express Web Meeting Room Connection
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Managing the Cisco Unified MeetingPlace Express Web Meeting Room Connection

Table Of Contents

Managing the Cisco Unified MeetingPlace Express Web Meeting Room Connection

Checking Your Connection to the Web Meeting Room

Changing Your Connection Speed to the Web Meeting Room

Reconnecting to the Web Meeting Room

Monitoring Connection Status Indicators of All Participants

Optimizing the Web Meeting Room Bandwidth


Managing the Cisco Unified MeetingPlace Express Web Meeting Room Connection


This section describes how to manage the network connection to the Cisco Unified MeetingPlace Express web meeting room for yourself and other participants in your meetings.

Checking Your Connection to the Web Meeting Room

Changing Your Connection Speed to the Web Meeting Room

Reconnecting to the Web Meeting Room

Monitoring Connection Status Indicators of All Participants

Optimizing the Web Meeting Room Bandwidth

Checking Your Connection to the Web Meeting Room

The quality of your connection to the web meeting room determines how well you can see what is happening in the meeting.

Procedure


Step 1 Locate the menu bar at the top of the web meeting room.

Step 2 Look at the far right end to determine your connection status.

Option
Description

Green bar

The room connection is optimal.

Yellow bar

Network congestion. You may have difficulty viewing the web meeting room properly.

Red bar

You have been disconnected from the web meeting room because of network problems.

Skip the rest of this procedure and see the "Reconnecting to the Web Meeting Room" section.


Step 3 (Optional) Click the colored indicator bar to display more information about your connection.

Read details about your connection status that appear in a pop-up window near the top right corner of the web meeting room web page.

Follow any instructions that you see.


Changing Your Connection Speed to the Web Meeting Room

Changing your connection speed can improve your experience in the web meeting room by making sure that Cisco Unified MeetingPlace Express does not send too much data to you too fast. Set the connection speed to match the bandwidth at which your computer is connected to the Internet.

Procedure


Step 1 Locate the menu bar.

Step 2 Choose Meeting > My Connection Speed.

Step 3 Choose the type of connection that your computer is using.

Option
Description
Modem—(Dial-up)

This is the slowest type of internet connection.

DSL—(Broadband)

This is a high-speed internet connection that is common in many small businesses and homes.

LAN

This is the fastest connection. It is common in most company networks.



Troubleshooting Tips

If you are having problems viewing the web meeting room because of network problems, choose a speed that is slower than the speed that is currently selected.

If you choose Modem and you still have connection problems, inform a meeting moderator. The moderator can change the web meeting room settings by using procedures described in the "Optimizing the Web Meeting Room Bandwidth" section.

If you frequently have problems while you are connected via your company network, contact your Cisco Unified MeetingPlace Express system administrator.

Reconnecting to the Web Meeting Room

If you have lost the connection to the Cisco Unified MeetingPlace Express web meeting room, the connection status indicator at the right end of the menu bar at the top of the web meeting room page is red. Cisco Unified MeetingPlace Express automatically attempts to reestablish your meeting connection, or you can initiate reconnection.

Before You Begin

Make sure that the colored indicator at the right end of the menu bar is red.

Procedure


Step 1 Click the red connection indicator.

Step 2 Wait while Cisco Unified MeetingPlace Express initiates an attempt to bring you back online.


Troubleshooting Tips

If you are still unable to connect, inform a moderator of the meeting that you are attending.

Monitoring Connection Status Indicators of All Participants

If the network connection of a participant is too slow compared to the network connection speed and bandwidth of the web meeting room, or if activity and settings in the web meeting room require more bandwidth than is available, participants will have problems viewing and participating in the web meeting.

The following web meeting room conditions require more bandwidth:

Sharing complex, high-resolution, high-color images.

Multiple active presenters.

Rapid screen changes (for example, if a presenter flips slides quickly).

If you are a moderator, monitor the network connection for your participants to ensure that they can view and participate in the web meeting.

Before You Begin

Read the "Monitoring Connection Status Indicators of All Participants" section.

You must be a moderator.

Procedure


Step 1 Locate the Participant List pod.

Step 2 Click the Pod options button > Show Connection Status.

A bandwidth sufficiency indicator appears to the right of each participant name.

Step 3 Use the following table to determine whether participants are able to connect properly to the meeting:

Option
Description

No Icon

The user has an acceptable network connection.

Network icon with yellow bars

The connection of this user may not be adequate, and the user may not be able to easily view and participate in the web meeting.

(The connection bandwidth of this user is less than the current room bandwidth, the network that this user is on is experiencing high latency (between 0.2 and 4 seconds), or the network connection of this user is dropping 5% to 20% of packets.)

Network icon with red bars

The connection of this user is insufficient, and the user cannot view and participate in the web meeting.

(The network latency of this user is greater than four seconds, the web meeting room is on a LAN and the user is connecting at modem speed, or the network connection of this user is dropping over 20% of packets.)



Troubleshooting Tips

If the meeting has many passive participants and only one person is sharing content, set the web meeting room resolution to 1024x768. See the "Setting the Screen Resolution of the Web Meeting Room" section on page 8-9.

Tell participants who are experiencing problems to reduce the speed of their network connection to the web meeting room. See the "Changing Your Connection Speed to the Web Meeting Room" section.

If the preceding solutions do not solve the problem, reduce the network connection speed of the web meeting room. See the "Optimizing the Web Meeting Room Bandwidth" section.

Optimizing the Web Meeting Room Bandwidth

Moderators can optimize the meeting experience by setting the bandwidth of the web meeting room to match the average connection speed of the meeting participants.

Before You Begin

You must be in the web meeting room.

You must be a moderator.

Procedure


Step 1 Locate the menu bar.

Step 2 Choose Meeting > Optimize Room Bandwidth.

Step 3 Set the room connection depending on your situation:

If
Do This

Participants are not experiencing connection problems.

Choose LAN.

You know that participants are attending the meeting through a broadband internet connection.

or

Participants experience connection problems when Optimize Room Bandwidth is set to LAN.

Choose DSL.

You know that participants are attending the meeting through a dial-up internet connection.

or

Participants experience connection problems when Optimize Room Bandwidth is set to DSL.

Choose Modem.



Troubleshooting Tips

If you try the DSL setting and problems persist, try the Modem setting.