Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.2
Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express
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Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express

Table Of Contents

Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express

Exception Codes

Module Numbers


Exception Codes and Module Numbers Used in Cisco Unified MeetingPlace Express


This chapter contains information about the exception codes used in the Cisco Unified MeetingPlace Express system. After reviewing this chapter, if you still have problems with Cisco Unified MeetingPlace Express, contact Cisco TAC. See the "Obtaining Technical Assistance" section on page vi for information on contacting Cisco TAC.

Exception Codes

The Cisco Unified MeetingPlace Express system generates exception codes whenever there is an internal problem. There are many exception codes and they are not all documented here. Only the most meaningful codes and those that you can possibly fix are included.

To find these error codes, run the errorlog CLI command.

Table 4-1 contains the most frequently seen and important exception codes for the Cisco Unified MeetingPlace Express system.


Note Some exception codes are listed as a decimal number and others as a hexadecimal number. For clarification, both code numbers are listed.


Table 4-1 Important Exception Codes in Cisco Unified MeetingPlace Express 

Code (Dec)
Code
(Hex)
Severity
Display Text
Comments

131157

0x20055

MAJOR

Time has been set backwards. Some resource reservations may be lost.

The system clock has been set back to at least the previous month since the last time the Cisco Unified MeetingPlace Express application was running. This can result in loss of some resource reservation records.

Recommended Action:
Verify the system clock. Always shut down the Cisco Unified MeetingPlace Express application before changing the clock.

131192

0x20078

MAJOR

The CS is behind ## seconds. Conf ##, Next Event ##, Time ##

The conference management software has fallen behind processing conference life cycle events. This can indicate the system is overloaded. It can be a normal result of a system being down for a while. Repeated alarms about a failure to catch up may indicate a software defect.

Recommended Action:
No action required.

131198

0x2007E

INFO

No ports left to extend meeting. Erc ##,Now ##, Length ##, Ports ##

The Cisco Unified MeetingPlace Express system was unable to extend a meeting due to lack of available voice ports.

Recommended Action:
No action required.

196686

0x3004E

MINOR

Too many conference events. Next event = ##, Conf = ##, Max events = ##

Probably indicates too many people entering or leaving a meeting at the same time, overloading the ability of the Cisco Unified MeetingPlace Express system to queue up entry or exit announcements.

Recommended Action:
No action required.

196848

0x300F0

MINOR

Allocation of access ports to units has been fixed. Thank you!

A "too many access ports" condition (see error message 0x300F1) has been resolved.

Recommended Action:
No action required.

196849

0x300F1

MINOR

Too many access ports compared to licenses ##.

The configured number of voice ports exceeds the number of valid licenses, where ## is the configured value. This may be caused by the license being temporary expired.

Recommended Action:
No action required.

196943

0x3014F

WARN

FLEXLM: Failed to connect to license server; status = ##.

The license manager is not running, probably because no valid licenses are installed.

Recommended Action:
No action required.

196944

0x30150

MINOR

No conferencing licenses are installed.

The system has no valid licenses installed for either voice or web conferencing.

The system defaults to six voice conferencing licences.

Recommended Action:
Obtain and install licenses.

196946

0x30152

WARN

Unexpected LDAP response.

An unexpected response from the LDAP server, possibly indicating an incompatibility between systems.

Recommended Action:
No action required.

196950

0x30156

MINOR

Password authentication mechanism failure.

The password authentication feature is not working.

Recommended Action:
Check for an LDAP configuration problem or an LDAP server failure.

196953

0x30159

MINOR

Password authentication failure; may need to configure or application restart.

The password authentication feature is not working.

Recommended Action:
Check for an LDAP configuration problem or an LDAP server failure. Try restarting the application.

196959

0x3015F

INFO

No voice conferencing licenses are installed.

The system has a web conferencing license installed but no voice conferencing license.

Recommended Action:
Install voice conferencing licenses.

458788

0x70024

MAJOR

Module timed out on "are you there" query, class=##

One of the major software modules (identified by the class number) failed to respond to a query from the system integrity manager (SIM). This restarts the system.

Recommended Action:
Report all such occurrences to Cisco TAC for problem diagnosis.

458889

0x70089

WARN

Stopping exception log due to flooding.

The exception logging process stops logging if incoming messages exceed a certain rate. This prevents the logging mechanism from stealing critical resources when the system is overloaded.

Recommended Action:
No action required.

458890

0x7008A

INFO

Lost ## exception events; logging resumed.

The exception logging process dropped the indicated number of messages due to overload. Normal logging has now resumed.

Recommended Action:
No action required.

458916

0x700A4

MAJOR

System crashed: restarted by the integrity manager.

Alarm generated as the system comes back up; triggered by a flag set during a reboot initiated by the system integrity manager (SIM).

Recommended Action:
No action required.

1572903

0x180027

INFO

CPGS: Too many conference participants; can't create voice file.

The cumulative number of guest participants in a meeting has exceeded the system's ability to store name recordings for that meeting. The user name is not being recorded. This normally happens only during stress testing.

Recommended Action:
No action required.

1572914

0x180032

MINOR

CPGS: No space available for recording

Start of recording failed due to lack of disk space.

Recommended Action:
Purge old recordings.

2097190

0x200026

WARN

NMPAgent received late response (class=##, code=##)

The telephony or scheduling part of the system is running very slow, possibly due to overload.

Recommended Action:
No action required.

2162708

0x210014

MINOR

POC: Invalid email address for scheduler (##)

The meeting scheduler does not have a valid e-mail address; cannot send e-mail to that user. ## is the unique user ID of the scheduler.

Recommended Action:
No action required.

2162710

0x210016

WARN

POC: E-mail not sent. Client is not authenticated.

E-mail rejected by e-mail exchanger due to authentication failure. Likely an SMTP configuration problem.

Recommended Action:
No action required.

2162712

0x210018

WARN

POC: E-mail not sent. SMTP servers are unavailable.

Failed to connect to an SMTP e-mail exchanger. The exchanger may be down or there may be a problem with the SMTP configuration.

Recommended Action:
No action required.

2162713

0x210019

WARN

POC: E-mail not sent. Address format is invalid.

A recipient's e-mail address was rejected due to an invalid format.

Recommended Action:
No action required.

2162714

0x21001A

WARN

POC: SMTP server failed to deliver e-mails due to unknown recipient.

The SMTP e-mail exchanger rejected a recipient's e-mail address as unknown.

Recommended Action:
No action required.

2260993

0x228001

MINOR

Connection to web conferencing service restored.

Successfully reconnected to the web conferencing server.

Recommended Action:
No action required.

2260994

0x228002

MINOR

Error connecting to web conferencing service. Trying again...

Trying to reconnect to the web conferencing server.

Recommended Action:
None needed as long as the "Connection to web conferencing service restored" message is logged subsequent to this message.

If that message is not logged, then the system may need to be restarted or serviced.

2260995

0x228003

MINOR

Lost connection to web conferencing service. Trying again...

Trying to reconnect to the web conferencing server.

Recommended Action:
None needed as long as the "Connection to web conferencing service restored" message is logged subsequent to this message.

If that message is not logged, then the system may need to be restarted or serviced.


Module Numbers

Some Cisco Unified MeetingPlace Express error messages refer to a module number but do not give the name of the corresponding system component.

The following is an example of an error message:

11/11 15:13:37.13 MAJ 0x70041 0/2, "siupdown.cc", 265 (0x8, 0, 0, 0)
Restarting due to software module failure, module = 8

In the second line of this example, it says module = 8, which, based on Table 4-2, indicates that the error was caused by the Telephone User Interface.

Table 4-2 converts the module numbers to system component names.

Table 4-2 Module Numbers and Names  

Internal Error Number
System Component
Module Number
Description

0

IMC_CLASS_NULL

0

 

1024

IMC_CLASS_COMMON

1

Common functions

2048

IMC_CLASS_SIM

2

System Integrity Manager (SIM)

3072

IMC_CLASS_CP

3

Call processing

4096

IMC_CLASS_SM

4

Switch manager

5120

IMC_CLASS_CS

5

Conference scheduler = ERC_BAD

6144

IMC_CLASS_WS

6

Workstation server

7168

IMC_CLASS_EXC

7

Exception handler (in SIM)

8192

IMC_CLASS_VUI

8

Telephone user interface

9216

IMC_CLASS_DB

9

The database server

10240

IMC_CLASS_VUI_TESTER

10

TUI tester program

11264

IMC_CLASS_TRACE

11

SIM trace server

12288

IMC_CLASS_WF

12

Workstation front end

13312

IMC_CLASS_UTIL

13

Any command line utility

14336

IMC_CLASS_LSH

14

Shell facility

15360

IMC_CLASS_DBQ

15

Database query server

16384

IMC_CLASS_EMAIL_MSG

16

Class to support an error range

17408

IMC_CLASS_SNMPD

17

Class to support SNMP daemon control

18432

IMC_CLASS_PO

18

Post office server

19456

IMC_CLASS_PO_TESTER

19

Post office server tester program

20480

IMC_CLASS_SIM_MU

20

Multi-unit SIM session control

21504

IMC_CLASS_FAXGW

21

Fax gateway

22528

IMC_CLASS_WEBGW

22

Web publisher (overlaps with pegs)

22528

IMC_CLASS_PEGS

22

Peg server (part of SIM)

23552

IMC_CLASS_SDBS

23

Shadow database server

24576

IMC_CLASS_SDBS_TESTER

24

Shadow database server tester program

25600

IMC_CLASS_GWSIMGR

25

 

26624

IMC_CLASS_GWSIMAGENT

26

 

27648

IMC_CLASS_STREAMGW

27

Streaming gateway

28672

IMC_CLASS_CCA

28

Call control agent

29696

IMC_CLASS_MPDIRSVC

29

Directory services

30720

IMC_CLASS_MERGED

30

PCI conversion/merge daemon

31744

IMC_CLASS_GSCOPE

31

Gyroscope application

32768

IMC_CLASS_NMPAGENT

32

NMPAgent

33792

IMC_CLASS_TWATCH

33

Trigger watch

34816

IMC_CLASS_POCLIENT

34

Post office client