Configuration Guide for Cisco Unified MeetingPlace Release 8.6
Configuring Recordings for Cisco WebEx Integration
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Configuring Recordings for Cisco WebEx Integration

Table Of Contents

Configuring Recordings for Cisco WebEx Integration

Recording Information for Specific Cisco WebEx Integration Deployments

Recording Information for External Meetings that are Scheduled from WebEx

Recording Information for Internal Meetings that are Scheduled from MeetingPlace

Recording Information for External Meetings that are Scheduled from MeetingPlace

Restrictions for Recording Web Meetings

How to Configure Recording for Cisco WebEx Meetings

Configuring Who Can Start and Stop Recording from the Web Meeting Room

How to Disable the Cisco WebEx Audio Recorder

Disabling the Cisco WebEx Audio Recorder at the Meeting Level

Disabling the Cisco WebEx Audio Recorder at the User Level

Configuring the System to Play Recorded Names


Configuring Recordings for Cisco WebEx Integration


This module describes how to configure recordings when Cisco Unified MeetingPlace is integrated with Cisco WebEx.

Recording Information for Specific Cisco WebEx Integration Deployments

Restrictions for Recording Web Meetings

How to Configure Recording for Cisco WebEx Meetings

How to Disable the Cisco WebEx Audio Recorder

Configuring the System to Play Recorded Names

Related Topics

(MeetingPlace-managed deployment) For information about how to configure the "recorder" profile in Cisco WebEx, see Configuring the Audio Recorder for MeetingPlace-Scheduling Deployments.

(WebEx-managed deployment) For information about access numbers, see Configuring Access Information for WebEx-Scheduling Deployments.

Recording Information for Specific Cisco WebEx Integration Deployments

Recording Information for External Meetings that are Scheduled from WebEx

Recording Information for Internal Meetings that are Scheduled from MeetingPlace

Recording Information for External Meetings that are Scheduled from MeetingPlace

Recording Information for External Meetings that are Scheduled from WebEx

No recording configuration is required for deployments in which users schedule meetings from WebEx.

Topic
Details

Access

Users access meeting recordings from the Cisco WebEx site.

User access privileges are determined by Cisco WebEx.

Users choose from these playback options:

Watch and listen to a streaming playback of the synchronized audio and web recording.

Download the synchronized audio and web recording (.arf) files and use the Cisco WebEx player to play back the recordings.

Storage

Recording files are stored on the Cisco WebEx site.

Restrictions

The video portion of a meeting cannot be recorded.

The Cisco WebEx player is supported only on Mac and Windows user systems.

Internal Implementation

Cisco WebEx NBR1 dials in to Cisco Unified MeetingPlace to record the audio portion of the meeting.

Cisco WebEx site merges the audio and web portions after the meeting ends.

1 NBR = Network-Based Recording


Related Topics

Restrictions for Recording Web Meetings

About Integrating with Cisco WebEx

Recording Information for Internal Meetings that are Scheduled from MeetingPlace

Topic
Details

Access

Users access meeting recordings from the Cisco Unified MeetingPlace web user portal.

User access privileges are determined by Cisco Unified MeetingPlace.

Users download the synchronized voice and web recording (.arf) files and use the Cisco WebEx player to play back the recordings.

Storage

Recording files are stored on the Cisco Unified MeetingPlace Web Server.

Restrictions

Avoid using the TUI to start and stop recordings for internal meetings. Specifically:

(Recommended method) If a user starts recording from the web meeting room, then the audio, video, and web portions will be recorded. Subsequent stopping and starting from the web meeting room will affect all portions of the recording, as users would expect.

If a user starts recording from the TUI by pressing #61, then only the audio and video portions will be recorded. The web portion will not be recorded.

If a user presses #61 after the recording was already started from the web meeting room, then the audio recording is stopped while the web recording continues. The resulting synchronized audio and web recording will be silent during the periods when the audio recording is stopped.

Note also that the web meeting room will not indicate that the audio recording has stopped or started due to a user pressing #61. Audio meeting participants will, however, hear voice prompts indicating that the recording has stopped or started.

The Cisco WebEx player is supported only on Mac and Windows user systems.

One .arf recording file is created for each instance of the user starting and stopping the recording of a meeting. Each meeting is limited to 30 .arf recording files.

Internal Implementation

Cisco Unified MeetingPlace records the audio and video portions of the meeting.

The Cisco WebEx Node records the web portion directly onto the Application Server through a secure NFS1 mount which is tunneled over SSH2 . This connection is called the Application Server Link.

The Cisco WebEx Appliance on the Application Server creates the synchronized audio and web recording (.arf) file, which is transferred to the Web Server.

1 NFS = Network File System

2 SSH = Secure Shell


Related Topics

Restrictions for Recording Web Meetings

How to Configure Recording for Cisco WebEx Meetings

Recording Information for External Meetings that are Scheduled from MeetingPlace

Topic
Details

Access

Users access meeting recordings from the Cisco Unified MeetingPlace web user portal.

User access privileges are determined by Cisco Unified MeetingPlace.

Users download the synchronized audio and web recording (.arf) files and use the Cisco WebEx player to play back the recordings.

Storage

Synchronized audio and web recording files are stored on the Cisco WebEx site.

Audio and video recording files are stored on the Cisco Unified MeetingPlace Web Server.

Restrictions

If a user starts recording from the web meeting room:

The audio and web portions will be recorded.

The video portion will not be recorded.

If a user starts recording from the TUI:

The audio and video portions will be recorded.

The web portion will not be recorded.

Users cannot pause or stop the audio and video recording of the external meeting from the web meeting room. They may do so only from the TUI.

The Cisco WebEx player is supported only on Mac and Windows user systems.

Internal Implementation

For recordings started from the web meeting room:

Cisco WebEx NBR1 dials in to Cisco Unified MeetingPlace to record the audio portion of the meeting.

Cisco WebEx site merges the audio and web portions after the meeting ends.

For recordings started from the TUI:

Cisco Unified MeetingPlace records the audio and video portions as if the system was not integrated with Cisco WebEx.

1 NBR = Network-Based Recording


Related Topics

Restrictions for Recording Web Meetings

How to Configure Recording for Cisco WebEx Meetings

Restrictions for Recording Web Meetings


Note For deployment-specific restrictions, see the "Recording Information for Specific Cisco WebEx Integration Deployments" section.


Meeting recordings are not supported for internal meetings that are scheduled from WebEx.

Continuous meetings cannot be recorded.

Your meetings must be unlocked for your network-based recorder to record the meeting.

If the user starts a recording from the telephone user interface (TUI), then the web portion of the meeting will not be recorded until the user also starts recording from the web meeting room.

The synchronized audio and web recording will not include the portion of the meeting that occurred before the recording was started from the web meeting.

(MeetingPlace-managed deployment) The complete audio and video recordings will be available from the Cisco Unified MeetingPlace web user portal.

Web recording files cannot exceed 2 GB due to a Linux limitation. If this limit is reached, then the meeting host will not be able to record any more meetings until the problematic recording file is removed.

For meetings scheduled from MeetingPlace, you can remove the recording file from the Recordings page in the Cisco Unified MeetingPlace web user portal.

For meetings scheduled from WebEx, the meeting host can delete the recording file from the Cisco WebEx site.

As an extreme example, if the web meeting includes a Flash movie, then the web recording may reach 2 GB in approximately 1.5 hours.

Similarly, for internal meetings scheduled from Cisco Unified MeetingPlace, if the recording files exceed the limit for the Application Server, then no users will be able to record meetings until space becomes available.

Related Topics

About Integrating with Cisco WebEx

Configuring Recordings for Cisco WebEx Integration

How to Configure Recording for Cisco WebEx Meetings


Note No recording configuration is required for deployments in which users schedule meetings from WebEx.


Complete the following tasks to configure recording for deployments in which users schedule meetings from MeetingPlace:

1. About Integrating with Cisco WebEx

2. Configuring Audio and Video Recordings

3. Configuring the Web Server for Optimal Data Storage

4. Configuring the Conversion of Recording Files

5. Configuring Who Can Start and Stop Recording from the Web Meeting Room

Related Topics

Recording Information for Specific Cisco WebEx Integration Deployments

Restrictions for Recording Web Meetings

Configuring Who Can Start and Stop Recording from the Web Meeting Room


NoteThis task applies to systems configured for MeetingPlace-managed only.

Your Cisco WebEx administrator may have already completed part or all of this task for you.


If you or your Cisco WebEx administrator complete this task, then the web meeting room will enforce the recording privileges that are configured in Cisco Unified MeetingPlace user profiles. Only meeting hosts with recording privileges can start and stop recording from the web meeting room.

If you or your Cisco WebEx administrator do not complete this task:

All meeting hosts will be able to start and stop recording from the web meeting room.

The Cisco Unified MeetingPlace recording privileges only affect whether users can start and stop recording from the telephone user interface (TUI).

Users who join the audio meeting via a dial-out call are always treated as guests on the phone, even if they were authenticated over the web. Therefore, the TUI recording privileges of these users are determined by the guest profile in Cisco Unified MeetingPlace.

If, however, the user is a meeting host or alternate host who is authenticated over the web, then the recording privileges in the user profile are enforced for the recording menu in the web meeting room.

Before You Begin

Complete the procedure in Enabling Users to Record Meetings.

Have your Cisco WebEx administrator configure your site to allow custom session types.

Procedure


Step 1 Go to the Cisco WebEx Site Administration:

a. Select System Configuration > Cisco WebEx Configuration > Cisco WebEx Certificate.

b. Select the Cisco WebEx Site Administration URL link.

c. Sign in if prompted:

Enter the Username of your Cisco Unified MeetingPlace site administrator user profile.

Enter the Cisco WebEx site administration password that was provided by your Cisco WebEx administrator.

Step 2 Select Session Type List.

Step 3 If you see a "non-recording" entry in the Session Name column:

a. Check the Active check box for that entry.

b. Select the entry in the Session Code column.

c. Proceed to Step 5.

Step 4 If there is no existing "non-recording" entry in the Session Name column:

a. Select Add Custom Type.

b. Enter non-recording as the Session name.

Step 5 Uncheck these features:

Recording client-side

Recording network-based

Step 6 (Optional) Set the web meeting room features to appear as your users would expect or want them to appear.

For example, if your users are accustomed to seeing the Chat and Participant list features in the web meeting room, then do the following for each of those features:

a. Check the check box for the feature.

b. Select Open under Default Behavior.

Step 7 Select Add or Update.

Step 8 Enable the new custom session type for your users:

a. Select Edit Privileges.

b. Find non-recording in the "Change meeting privileges for all users" area.

c. Select Enable all for non-recording.

d. Select Submit.


Related Topics

How to Configure Recording for Cisco WebEx Meetings

About Integrating with Cisco WebEx

Integrating WebEx-Scheduling Deployments with Cisco WebEx

Integrating MeetingPlace-Scheduling Deployments with Cisco WebEx

Chat, Participant List, or Other Features Do Not Appear in the Cisco WebEx Web Meeting Room

Configuring User Profiles and User Groups

How to Disable the Cisco WebEx Audio Recorder

You can disable the Cisco WebEx audio recorder at the meeting and user level. Disabling the Cisco WebEx audio recorder at the site level requires super admin access and a branding request.

Disabling the Cisco WebEx Audio Recorder at the Meeting Level

Disabling the Cisco WebEx Audio Recorder at the User Level

Disabling the Cisco WebEx Audio Recorder at the Meeting Level

Procedure


Step 1 Sign in to the Cisco WebEx Site Administration center.

Step 2 Select Session Types > Add Custom Type.

Step 3 Uncheck Recording network-based.

Step 4 Select Add.


Related Topics

Configuring Access Information for WebEx-Scheduling Deployments

Configuring the Audio Recorder for MeetingPlace-Scheduling Deployments

Configuring Recordings for Cisco WebEx Integration

Disabling the Cisco WebEx Audio Recorder at the User Level

When you add or edit a user, make sure that you do not configure any session type that has NBR enabled. Complete the following task to disable the audio recorder at the user level.

Procedure


Step 1 Sign in to the Cisco WebEx Site Administration center.

Step 2 Select Manage Site > Site Settings.

Step 3 Select Remote Support in the Site Settings for drop-down list.

Step 4 Under CSR Preferences, select CSR Dash Customization.

Step 5 Uncheck Enforce recording automatically when meeting starts.

Step 6 Select Save.


Related Topics

Configuring Access Information for WebEx-Scheduling Deployments

Configuring the Audio Recorder for MeetingPlace-Scheduling Deployments

Configuring Recordings for Cisco WebEx Integration

Configuring the System to Play Recorded Names

Set the following parameters to hear recorded names as users join your Cisco WebEx meeting.

Procedure


Step 1 Sign in to the Cisco Unified MeetingPlace Administration Center.

Step 2 Select System Configuration > Usage Configuration.

Step 3 Select No for Disable Recorded Names, then select Save.

Step 4 Select User Configuration > User Groups.

Step 5 Select a user group to access the Edit User Group page.

Step 6 Select Beep + Name for Entry announcement.

Step 7 Select Save.

Step 8 Sign in to the Cisco WebEx Site Administration center.

Step 9 Set Default Scheduler Options - Telephony entry and exit tone to Announce name.

This changes the default for all profiles on the site.


Note You can change the default per meeting by using the Change audio conference link or Advanced Scheduler.



Troubleshooting Tips

If Cisco WebEx is set to Announce name, but Cisco Unified MeetingPlace is not set to Beep + name, the system will not announce users with their recorded names as they enter the meeting.